Sewing Machines

Warranty for 5 Years

If the product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

Baby Lock Warranty

 If the Baby Lock product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.
 

Brother 3 Year Warranty

If the Brother product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

Elna Agency Sewing Machines

If the Elna product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts, normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

Janome Agency Sewing Machines

If the Janome product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

Necchi

If the product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts, normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only

Pfaff Sewing Machines, Embellisher and Overlocker Extended Warranty

If the Pfaff product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only. 

Polti 2 Year Warranty

Polti products designed for domestic use are guaranteed for 24 months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge during this period.
The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). You must provide proof of purchase or delivery before any work can be carried out on your appliance under the guarantee. Without the above proof, any work carried out will incur a charge. Please therefore keep your purchase receipt or delivery note for the whole period of the guarantee.

The guarantee is subject to the following provisions:
The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items such as bulbs, plugs, fuses, cables or filters.
The product must be operated in accordance with the instructions contained in the manual. It must be used solely for its specific purpose and within the boundaries of the United Kingdom and the Republic of Ireland. If the product is taken abroad, the guarantee may be invalidated. However, we will always do our best to assist you in your new country of residence.

The guarantee will be rendered invalid if the product is damaged during repair by anyone other than a Polti approved Service Centre or is resold.
Polti disclaims any liability for incidental or consequential damages.
The guarantee is in addition to and does not diminish your statutory or legal rights.
In the event of a breakdown please refer to your instruction manual and check all plugs, fuses and electricity supply.
In the unlikely event of a problem with your product, please refer in the first instance to the Polti Service Centre / Helpline on 0845 177 6584.

Steam and Non-Steam Press Extended Warranty

If the product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts, normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only

Stitchmaster Models: 180, Impression 2000, 988LCD, Elegance 7000, 920D, BH 500, 118T and 818T

If the Stitchmaster product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.