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GUR Customer Care Plan

You now own one of the most reliable sewing machines and/or overlockers that are available today.
You can be completely confident that your sewing machine has been manufactured using the very latest technology, whether it is mechanical, electronic or computerised.
Obviously, at this stage, with a brand new appliance, the possibility of breakdown seems remote and we sincerely trust that it will remain so.

Our customer care plan is designed to give you peace of mind and extended service than the manufacturer's standard guarantee on your Sewing Machines. Customer Care plans are only available for machines purchased from GUR only.

  Bronze Plan Silver Plan Gold Plan Platinum Plan
Consumable Items - Replacement
Repair Parts Cover
Repair Labour Cover
Free Servicing (1 Year)
Courier Collection & Delivery (UK Mainland)
Overlockers (Mechanical)
Computerised Machines & Computerised Overlockers
Business Use
Monthly Plan £3.95/month
Buy Bronze Plan Monthly
Buy Silver Plan Monthly
Buy Gold Plan Monthly
Buy Platinum Plan Monthly
Yearly Plan (2 Months Free) £39.50/year
Buy Bronze Plan Yearly
Buy Silver Plan Yearly
Buy Gold Plan Yearly
Buy Platinum Plan Yearly

- Consumables Not Included (bobbins, bobbin cases, belts, bulbs, carbon brushes, needles, needle threaders, springs, hooks, loopers and overlocker knives)
- Plans to cancel monthly or yearly can be cancellled withing 45 days of purchase. All cancellations will be subject to a £10 cancellation fee.
- For collection/delivery to be arranged you must retain all original packaging including internal polystyrene.
- Our Care plans do not cover user error, accidental damage, loss or theft and are not designed to replace household insurance.
- Care plans must be activated within 60†days of purchase or an inspection of the machine to be covered may be required.
- Collection/delivery service is only offered to customers within the UK mainland only.
- Payments are collected by Direct Debit either monthly or annually depending on the plan chosen. Your first payment will be debited within 7 working days.

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