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FAQS

Which brand of sewing machine & overlocker do you recommend?

Sewing machines are kind of like mobile phones. There are all sorts of bells and whistles available but most of the time you don't use them and sometimes you can't even figure out how. Don't waste money on bells and whistles if you won't use them. There are a lot of good brands - Pfaff, Husqvarna Viking, Janome, Brother. Stay away from the new Singers, although the old ones (30 years or older) are still excellent workhorse machines. Look for a good, sturdy machine. Where you buy the product is almost as important as what you buy.  The right store should be able to give free lessons, service your machine and answer any questions you might have - we provide all of these services!  You are not going to get this kind of support from a discount / department store.

What do I do if I find a Sewing Machine/Overlocker cheaper on a different web site?

We do a price match promise on all of our Sewing Machines/Overlockers. If you find somebody else with the same Sewing Machine/Overlocker but cheaper, please email us at info@gursewingmachines.com.

 

  • The website link
  • Price of the product
  • Contact Details

We will then get back in touch with you within 24 hours with a phone call, where we can match the price and provide you with this item that you require.

I want a particular product but cannot see the item on your site?

On the occasion there is a product that you require and you can’t seem to find this product on our main website, we would suggest you send us an email to info@gursewingmachines.com

Within this email you would need to supply us with:

  • The item product code or name
  • Contact details

We would then get in touch with our suppliers and within 24hrs you would receive either a call or email regarding the items price and availability.

Are the machines you supply brand new?

All the machines we supply are brand new, unless stated. Every new machine will be delivered in its original packaging with its own unique serial number located on the rear of the machine and on the box.

We have a tendency to offer Ex Demonstrator and Re-Conditioned machines.

  • Ex Demonstrator machines are practically brand new machines which are placed on the shop floor for customers to see. They often have very little usage before sale.  Please note the Ex Demonstrator machines always come with the original packaging, parts and full manufacturers warranty.
  • Re-Conditioned Machines are machines we tend to bring in as trade in offers. They are checked over for any faults by a fully trained engineer, however if any faults occur they are instantly rectified. Please note not all Re-Conditioned machines come with its original packaging or parts.
How do I order a product?

You can order online on our easy to use and secure website.

Before you place an order you will need to look for the item either through the search box on the top of the website or through our easy to navigate shop categories. We have a wide range of products, so if you are struggling to find what you are looking for please contact us through email info@gursewingmachines.com.

 

Or you can call our Customer Service Helpline on 0121 359 5335. We will always try our best to provide you with the product that you require.

We also offer the best telesales service which allows you to place your order over the phone.

Phone lines are open 9:00am - 5:00pm Monday to Friday.

How long does your delivery take?

All orders to Mainland UK addresses are Free Delivery. Smaller items are sent out via Royal Mail and delivery will normally take 2 to 7 working days. It is our policy that we will endeavor to dispatch our orders on the same or next working day.

Sewing machines and larger items are sent out for next day delivery (UK Mainland) through our courier service DPD.

For more information on deliveries, Saturday deliveries and international deliveries please click the link below:

https://www.gursewingmachines.com/freedelivery

Can I have my order delivered to an alternate address?

Yes. We do allow our customers to have freedom over the items they purchase. However for payment authorisation we would also require the address in which the card is registered to.

I forgot to add items to my order, can you add them?

Due to the speed of our service we cannot always add items to an order if your order has already been processed. However if you contact our Customer Service Team within 24 hours of placing your order, if your order has not yet been processed they may be able to add items to your order for you.

Can I cancel my order?

Due to the speed of our service it is not usually possible to cancel but please call our Customer Service Team on 0121 359 5335.

If your order has not yet been processed it may be possible to cancel. If your order has already been processed, please follow the usual returns procedure.

How does your guarantee work?

If your machine develops a fault within the guarantee period, which has been caused by defective materials or poor workmanship. We will happily arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

 

 

When you first encounter a problem with your machine please call our Customer Service Team on 0121 359 5335. The first thing they will ask for is your order number. They will then go through troubleshoot questions with you over the phone. If the problem still persists we will offer a collection repair and return to the customer at no cost.

Can you supply the machine exclusive of VAT as it is being taken to a non EC country?

Yes however, we have to arrange shipping ourselves as proof of export to customs.
Alternatively, we can refund the VAT once we have received the appropriate confirmation that the goods have been exported.

None of these answer your question?

We take great pride in offering the highest level of service to our customers all over the world. If you cannot find an answer to your question, please contact our Customer Service Team on 0121 359 5335 for more information or email info@gursewingmachines.com. They will aim to respond to you within 24 hours.

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