GUR Sewing Superstore - Testimonials
 +44 (0)121 359 5335
Sewing machines & product testimonials by consumers
25th April 2017 - Mrs J Jones
Brilliant. The staff were down to earth, cheery, polite and patient, despite the fact I phoned three times. Keep up the good work guys and thank you.
23rd April 2017 - joyce powell

I have twice ordered patterns from this company, the service has been excellent
They arrived within two days and the price was great..

22nd April 2017 - Deborah Pollard

I would definitely make purchases with this company again. Reasonably priced, free postage and fairly quick delivery. Very pleased with my purchase. Thank you

19th April 2017 - Jousha

Thank you GUR again for a first class service to Denmark, the machine arrived within 48 hours of ordering with all the goodies.

Booked marked you as my supplier

13th March 2017 - Mrs Vanessa Nicolas

Received my order very quickly and the foot is perfect for hand free sewing on my husqvarna viking. Brilliant. It was my first time ordering and I am pleased.

13th March 2017 - Mrs Linda Murrish

Ordered two of these , one for myself and one for a friend , we,re thrilled with them . Lovely spacious bag with roomy side pocket that takes foot pedal and my sewing manual . All neatly stored away . Thankyou GUR

12th March 2017 - Mrs Fiona Watt

The bag was good value and very spacious, I am sure it would suit many makes of sewing machine. The all round zip is a good feature making it easy to get the machine in and out. Delivery was as per the website, and it arrived in around a week.

09th March 2017 - Jean Holder

I was more than impressed with the service I received from the staff at GUR who were very friendly ,helpful and professional. The gentleman took his time in helping me choose the right machine for me and you can actually try out the machines to help make your choice. They have machines to suit everyone from a beginner right up to a professional I put myself somewhere in the middle but needed a machine that would cope with most sewing tasks so for my budget I chose a Jaguar DQS 377 and was pleasantly surprised to be told they had a combo offer where I could also purchase the Jaguar 486 overlocker for a very good price. So I am now the proud owner of both these machines plus the extra gifts that came with it. I have never used and overlocker before and was a little bit apprehensive in using one but this machine is easy to use and thread just read the easy to understand instruction guide that comes with it and you will get that professional finish to any garment. I have since had to contact GUR via email and telephone to purchase extra items as they also sell a fantastic range accessories etc and I have still got excellent service. Thank you GUR.......


07th March 2017 - The Sewing Lab

I buy machines for customer use and teaching - so they have to be of good quality. I have never been let down by GUR - helpful, friendly and above all great value for money - and they work straight out of the box !!

07th March 2017 - Jane Hitch

Amazing - as always - machine was delivered on time, worked straight out of the box. Order dealt with so quickly over the phone. Couldn't have done better !!

28th February 2017 - CHRIS TINDSLEY

Wow! Just received my new 8900qcp special edition , that's just 24 hours since I spoke to GUR to ask a question about the machine and then placed an order. DPD delivery service are the best with their trackable details giving real time tracking. So far only taken the machine out of the box and not disappointed, so I'm looking forward to a day of discovery.

27th February 2017 - Marion

It was easy to order the sewing machine cover online. It arrived well packaged and at the time stated.It was easy to order the sewing machine cover online. It arrived well packaged and at the time stated.

27th February 2017 - Mrs Elaine Butterworth

Excellent prices - delivery time just a little longer than I had hoped, and no communication to say when the goods were sent. If there was the option of a 4 1/2 stars, I would have chosen it! :)

26th February 2017 - Mrs Amanda Langley

Ordering was quick easy and painless with instant order confirmation . Both items were received in the allocated time slot and on the day that was stated they would be delivered. Excellent service. Would definitely use again.

24th February 2017 - Mrs J Townsend

This is my second sewing machine and one overlocker purchased from GUR and I would use them again. My husband had brought my machine as a gift and I had received a reduced price watch figure without his knowledge. My husband contacted GUR and the balance was refunded straight away. Can't fault them - well done GUR.

22nd February 2017 - Mrs Pat Davis

Very helpful on phone. Order arrived promptly and the feet I ordered fit fine.
It was a delight for a brummie who now lives on the south coast to hear a friendly voice from Birmingham. I would certainly use GUR again and recommend your products and customer service.

21st February 2017 - Mrs M Bennett C/O Jack Modley

Very impressed with advice I received also the prompt service and delivery when buying the Janome GUR 500.The machine was not for myself it was a gift for my Godsons girlfriend so he asked me for help finding the machine.The machine was a huge success. Wouldn't mind one myself!I will use GUR again their for my sewing goods.Thankyou GUR.

17th February 2017 - Leonard Batten

Arrived swiftly with good notification from the carrier good product and a fair price very pleased with my dealings with GUR
Thank you

16th February 2017 - Hilary Wren

Great Buttons! ( Just what I was looking for, - for a 1940's style dress! Shank buttons are hard to find these days.). There are so few good haberdashery shops around now.
I am very pleased to have found G.U.R. Good service and prices. I will definitely use again and recommend to others. Thank you!

16th February 2017 - Miss Charlotte Day

Couldn't believe how quick it came!! Their emails were so clear with your invoice and warranty with what it covers and the machine came next day. Really can't fault this company

15th February 2017 - Mrs Sandra Haggerty

Very easy to navigate website. Speedy delivery, well packaged item. Full receipt received separately in the post. Would definitely purchase from this company again. Very happy with the sewing machine. Thanks for a swift, problem free experience.

15th February 2017 - Miss miriam wilcock

Great sewing machine, was recommended to me by my sister who has had one for a year. I like the automatic needle threader and needle up and down. I would recommend your company to other family and friends, your service is quick and your web site easy to navigate.

12th February 2017 - Meryl Jones

It took me almost a year before I made up my mind to consider buying an overlocker but not knowing much about these fascinating machines GUR were extremely helpful explaining different types and suitability. Such helpful staff and with no hint of pushy sales techniques!! This is my second machine bought from GUR...after sale care and helpful advice including hints & tips is at hand from GUR whenever I"ve needed it...they are brilliant. Thank you GUR. ...Meryl.

11th February 2017 - Tessa Craig

Thank you. Just the beads I wanted as eyes for my Easter chicks.
Am looking forward to using the fabric next Christmas.

11th February 2017 - Peggy Coombes

Another happy experience shopping with GUR and after a little chat on line with Stephen - love this feature on the web site - I know I'm ordering the correct items and I am really enjoying using my extension table on my Pfaff Ambition Sewing Machine

11th February 2017 - Mrs Angela Burrett

When I ordered 6 fat quarters of Noah's Ark Animals 2 by 2 I expected the fabric to arrive in 1 long piece 1.5 meters. I wanted it to back a child's quilt. I was very disappointed when it arrived pre cut. Looking back on your website I have now seen a small 'fabric is precut' note. This is not clear enough.
The fabric is lovely but cut so that I cannot use.
Very disappointed.

08th February 2017 - Mrs Josephine Turner

I found the web site quite easy to navigate and found just what I wanted. Free postage is a great plus. Looking forward to making up the patterns for grandchildren.

07th February 2017 - Mrs Lynda Boyle

As a newcomer to embroidery, I decided to purchase GUR 's embroidery frames first. The thinking behind this was, that if I was heavy handed and broke the frame it hadn't cost a lot.

However, once I received them I couldn't tell the difference between the Brother frames and the GUR ones. I am really impressed with the quality and sturdiness of them, it belies the cost.

I would have no problem in recommending them.

Thanks GUR


06th February 2017 - Jennie Dunstan

BLISS! That sums up my feeling when I started sewing: my machine no longer disconnected in mid-sewing for no particular reason. I obviously had a faulty foot control - it's going back to Janome.
Service from gur was brill - thank you.

03rd February 2017 - Ms Jaki Randall

I couldn't buy the machine as if had been damaged but I was offered an excellent alternative at a really good price and I'm really pleased with it. The customer service provided by GUR is fantastic, other companies should take note!

31st January 2017 - Lynda Boyle

The service from GUR Sewing Machines was excellent.

This is the second machine I have bought from them. My first was a Brother 4234D Overlocker. I have already recommended GUR to other buyers.

The Brother Innovis NV750E is an excellent machine, very easy to thread, lots on onboard patterns. It's also a very quiet machine in operation.

I am very pleased with my purchase and would recommend GUR Sewing Machines.

28th January 2017 - Lesley Pickering

fab customer service, can't fault it :)
The person i spoke to on the phone was so helpful, even fetched the Tape Binder to confirm what came with it.

28th January 2017 - Mrs Lynn Donnelly

Great Service and price
Bought an overlocker
Arrived 1st working day after ordering at no extra cost
Came ready threaded which was great and to change thread just tied it to one on there and let it run through, so no problem / need to re thread.
The sewing machine and overlocker storage bags also great, strong, durable attractive and big enough for machines and accessories
Only hiccup ordered thread and only received 3 instead of 4 bobbins of cotton.

28th January 2017 - Mrs Julie Nunn

Very efficient and quick order to delivery service but some communication as to when my parcel would arrive and instructions or You Tube link to help me fit the foot would have been useful.

27th January 2017 - Mrs Josephine Robinson

1st time I have used your company a friend recommended you
very quick service arrived perfect timing for quilting project
Thanks Jo

26th January 2017 - Mary Hylton

Could not find this particular fabric anywhere in the USA, and was thrilled to find it here - fabric was reasonable, website easy to click through, shipped very quickly and with minimal cost, arrived well packaged and everything in my experience was perfect! Would highly recommend their store! Roanoke, Virginia, USA

26th January 2017 - Mrs Claire Sayer

Good service. They arrived on time and were good quality. Toy filling bag much bigger than I expected so filled both mini toys with most of the packet still left over for other projects. I made them for my children and they are very happy with them.

25th January 2017 - K Morrison

GUR provided a very good service. My order arrived very quickly. The bobbins were a bit of a disappointment as the they must have changed the design. There are no slots to put the thread through to make for easier threading and even winding on the bobbin, but that is not the fault of GUR

24th January 2017 - ANN BURGESS-RAY

Excellent customer service. Will use you again.

My only problem was trying to order Jaguar sewing feet on your web site, it took so long I gave up and contacted customer service to order. This is the only reason for me awarding a 4 star rather than a 5 star.

23rd January 2017 - julie sexton

Fantastic service, really pleased.
Will definitely use this company again
And delighted with the new sewing machine

23rd January 2017 - Dr Ana Lerga

So far it has been a very good purchase, easy to familiarise with. But i have not done anything very challenging yet.

22nd January 2017 - Mrs Jaquelyn Charlton

My hoop took rather longer than I expected to arrive, however it was with me within a week so I can't really complain.
When I phoned to enquire about it, the customer service representative what very helpful and polite.
I was a little surprised to receive it with no packaging, Husqvarna hoops usually come in a card sleeve with the Husqvarna logos etc on. I have no reason to doubt its authenticity however.

21st January 2017 - Mrs Peters

Although I knew what I wanted before visiting GUR, when I arrived the guys were very helpful and friendly. I was able to see a machine set up ready and try before buying. I then placed my order for delivery to my home address. The order arrived on time and well packaged.
The machine itself is very easy to operate and performs very well. If you are unsure about how to use a machine like this there are plently of YouTube videos to help you out.
I would definitely recommend the supplier and the machine.

18th January 2017 - JW

Not the speediest despatch and delivery. Had to email to ask where it was after several days from ordering. Overedge Foot is okay and kind of does the job, but I thought I'd be getting something superior to my cheaper Amazon one by buying a genuine Janome part; unfortunately it's not really.

18th January 2017 - RITA WOOD

excellent service very helpful marvelous customer service will recommend to all my friends and family very very pleased

18th January 2017 - Mrs Shuna Bland

I wanted a small, very sharp pair of scissors and these are just right. I am very pleased with them. The young man who does telephone customer service at GUR was extremely helpful. Thank you.

17th January 2017 - Mrs Kelly Packham

I love my diamond cutter, it's compact to store and works beautifully.
It was delivered quickly, I'm a very happy customer.

17th January 2017 - rogena styles

Super fast dispatch and delivery.

Which was great because when I set my mind on something, I want it yesterday. Lol this is a dream to use. Having never used one before.

It will certainly help immensely when making dolls clothes as they are fiddly to turn back a hem twice and bulky. No need with this to stabilise the edges. Just turn back once. I also bought the invisible hem foot. Love that even more.

15th January 2017 - Beverley Skeen

Very prompt delivery, pleased with my purchase competitive price. Will be happy to purchase again in the future.

14th January 2017 - christine archer

The model I had ordered was not in stock but there was only a short delay in getting a new supply in. My lovely machine then arrived,securely packaged. Having fun using it. Very pleased with it.

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