TESTIMONIALS
Incredibly fast delivery even in our current situation. Foot exactly as described. Great customer service as usual GUR Thank you
Fantastic machine and fantastic company. I do sewing with children and have bought 6 of these machines . The are great for kids and adults alike x
I am very pleased with my purchase it’s so easy to use and the stitching is perfect , the service from Gur was excellent couldn’t fault in anyway quick and efficient in emails and next day delivery that’s what I call efficiency would recommend to anybody
I am very happy with the sewing machine and the service of this company. The foot peddle was missing when I opened the parcel and so I telephoned GUR.
They were very apologetic and sent the foot to me straight away, no quible at all.
I have since ordered other items for my new sewing machine and they are very prompt in despatching. Would highly recommend this company.
Very helpful and always polite.
Thank you GUR.
I was impressed with the efficient service, but when I looked at the bobbins they were not the ones that were originally sold with my machine. I spoke to them about it and gave them all the details but after 2 weeks I am still waiting if I can use the bobbins because when I did use the bigger ones in my machine it went wrong and I sent it back to GUR and it wasn't covered by my guarantee because of the use of an incorrect bobbin!! Very disappointed they have not followed up.
GUR REPLY: Sorry but Janome only makes one type off plastic bobbins for there top loader machines and after checking your photograph of the packaging and part number we have posted you the correct bobbins. We would have gladly replaced them if the item was wrong but we unable too as there is no other replacement.
You are welcome to check with Janome and will find out we have provided the right bobbins.
Sorry unable to do more.
Regards
GUR
Love this little machine. Very lightweight and easy to thread. Easily overlocks velvet piped cushion covers, and takes up a lot less space than my old industrial machine.
Very good service and delivery, will definitely purchase from you again.
A nice, sturdy, professional machine, with a wide range of useful features . A great range of accessories that normally would be 'extras' are provided as standard. Thanks for your courteous service and prompt, safe delivery.
This company is completely reliable, efficient and helpful. My order was delivered promptly, well packed and complete.
In the past I have bought goods worth hundreds of pounds from them and when I have phoned with questions they are knowledgable and helpful.
I recommend them without reserve.
Love my new machine, does what it says in the book. I visited the show room and the member of staff was very helpful. He advised me on which machine would suit my needs and saved me money as the one I was originally looking at was dearer. Would definitely recommend this company.
I can always rely on Gur sewing machines to give me what I need or want efficiently even though I live in France. Their service is prompt, fair and very good value. I have shopped with them by internet fo many years and have been Moran satisfied withis. Firm. They are trust worthy.
Thank you GUR, these hoops were exactly what I need. I will be back for more soon xx
Great service! The items arrived safely & quickly. I will definitely shop here again.
Item fits my 30 year old machine, never had any problems with this company, always prompt service.
This machine is amazing it’s so easy to use,for me i was very apprehensive at first, however once I followed the easy guide to threading, what to do to lock the stitches it was so easy and the finished product looks professional, the buying process through GUR couldn’t have been more wonderful, I bought my machine through Palmer he was professional considerate and gave me one of the best buying experiences, I bought the cover pro 2000cpx and haven’t looked back
Very happy with my purchase and the service. There was a small problem with the order which was sorted most efficiently with very little effort by myself.
Love my new sewing machine, such a pleasant experience dealing with GUR, staff where fantastic and delivery prompt.
I purchased a Janome 4300 QDC. I have been looking for a little while as my trusty old machine had started to give me problem. We all like a bargain and I found this machine to be cheaper from GUR. I am always a bit sceptical at buying mechanical/electrical goods on line. I e mailed several time with different questions, and then I was asked for my phone number and they rang me, and did me a deal, and supplied all the information I required. It arrived well packed and on the day I was told it would be.
I love this machine, it is so easy to use and has all kinds of extras on it that my old machine does not have and I spend some part of each day using and quite frankly playing wth it. I could well recommend this machine and the service of GUR - it was brilliant.
Wow, speedy delivery, as pictured, good quality. Cant wait to buy fabric & start embroidering. Would i buy from this supplier again? Sure i would!!
Great company to deal with! My sewing machine arrived promptly and well packaged. I took it out of the box, read the instruction manual and started sewing straight away. Within 2 days of delivery I’d made 6 cushion covers one of which has embroidery on it. I’m delighted with the Jaguar sewing machine! It replaced a 38 year old machine and there is no comparison. The new machine is quiet and smooth running. It’s got me back into sewing.
I bought the Janome J-13 sewing machine and the Janome 9300DX overlocker. Service from GUR was excellent: I received sensible advice on what to buy for my needs, and the machines were delivered the following day. I’ve not used the J-13 yet so can’t comment, but the overlocker is doing a good job so far. I’ve never owned an overlocker before, but this model was recommended by a sewing teacher on a stretch fabric course. It came ready threaded so I could get on with experimenting straight away which was an unexpected bonus. The instructions seem pretty clear and I think it’s going to be perfect for my needs. All in all, very happy with my purchases and with GUR.
I have not used this sewing machine very much as yet but so far I am very pleased with it. It has so many features it is amazing to get them at this price. It arrived very quickly & safely.
Arrived well packed and swiftly, and not only has it proved to be a very useful addition to my sewing kit the Janome overedge foot was slightly cheaper from GUR than other retailers.
Good service. I ordered the wrong size, my request to change it was dealt with immediately and I received it promptly. Really happy with my purchase.
I was very pleased with my overlocker, sews like a dream, prompt service and a January gift of a box of threads.
If I need to use GUR company again I would, highly recommended.
Regards Jenny (Norfolk).
GUR gave excellent customer service and were very quick to reply to my emails. The only problem we had was with The Post Office; it took them one week to deliver the goods. Other than that, goods were as described and I am happy overall with GUR's service.
I needed to replace the knives for my Janome 204D overlocker and GUR as always is my go-to place online because they have a wide range of stock, admittedly it can be a little difficult to navigate spare parts but if you can find the part number then it becomes a lot easier. Suffice to say, GUR's service is always super speedy and the prices are as good as it gets.
Asked for help as to the comparability of various feet, was advised that this was the correct one. Duly ordered and delivered in 6 days. Happy with purchase, thank you
Could not be happier,informative helpful and very knowledgeable on any question ask.As an experience sewing lady who is a professional seamstress,it is refreshing to speak to a person who cares about what I want not just a salesman.Thank you Palma looking forward to my second new machine in a few months.Patricia Atkin
Very impressed with stock,service and price.
Besides shopping online, have visited shop.
Very impressed, friendly helpful people, who gave advice and guidance, with helpful information.
Have recommended to friends and family.
My Husband bought me this sewing machine for a birthday present, mine had died after 10 years. Very happy with ordering off website and delivery turned up when expected. Machine is fab on testing I need to give it a proper run though to appreciate it. 😀
Item was delayed, possibly mislaid in transit but after contacting GUR a replacement was sent out with was gratefully received almost immediately.
Very satisfied with my recent purchase, as well as with the handling of some issues that I had with a previously purchased sewing machine, which were resolved promptly. So I'm now happily sewing away!
Searching for this extension table online, I found that GUR offered the best price and free delivery by Royal Mail, which in itself gave me confidence that it would arrive safely. I am now happily using it on my machine and would have no hesitation in ordering from GUR again. Highly recommended, thank you.
Foot was a genuine janome foot - a good price - delivery a bit slower than I would have liked but overall very happy with product.
Was very happy with order and the ‘sew easy’ Sashiko starter kit was a good price in comparison. Good marking pencil with six different colours will be useful in future projects too. You can add your own wadding if you want it more obviously ‘quilted’ (and as hand stitching polyester or wool will make it easier than cotton wadding which is harder to hand quilt with).
Lovely needle case, much needed after my dog chewed up the one I've had for years! I thought it was quite expensive but it actually contains a small pair of scissors, so actually was a fair price. It's pretty and looks sturdy enough.
Customer services replied promptly + correct part came earlier than expected will be reordering again without hesitation.
Great price for the Janome HD9 metal bobbins - I will be ordering more soon! Free postage is a bonus. Have ordered from GUR before and never been disappointed with service or price.
I have purchased a pattern before this and they are exceptionally good value. I made the last skirt and it’s a good fit. I’m sure this one will be too.
Delivered very promptly and packaged very securely. All Janome branded items in Janome packaging, very good quality. Bobbin case (Blue dot) is great for free motion quilting with the purple tip needles also from Janome.
My order was only dispatched after I contacted the company a week later, having not received it. When I received the order, it then contained incorrect items. I have since asked three times over the past week that this be corrected but have received absolutely no response. Very disappointed.
Would definitely shop with GUR again should I need sewing supplies. Their price was excellent and with free shipping and quick delivery what more could I ask. I haven't tried the foot yet (been grounded with a heavy cold), but if its a branded produce I'm sure it will be fine.
Purchased the above from yourselves, one of a very few places who actually stocks this type of needle threader. Arrived safe and sound, in perfect condition, and bought at a good price. I have to say it took a little longer than I expected, but that could have been the time of year (1st week of Jan). Would definitely use GUR again.
As usual everyone is extremely helpful and polite have recommended to other sewing friends and all have said the same delightful experience and will continue to shop with you.Patricia Atkin
Just started to use the Sewing machine and finding it easy enough to use. The Manual could be better to better inform user or at least have links to information online.
Items received as described on web site. Good quality buttons. Have ordered from this company before and will do again in the future.
Lovely material, well packaged.
No update on dispatch date. Once contacted, speedy reply of eta.
Would definitely order from here again
The bag is lovely, just what I needed. I am confused though as it is advertised with free next working day delivery but was posted out second class a week after I placed my order.
Thank you for your service. I have spent days trying to find feet for my Elna ex570 without any success. I’ve emailed so many different sewing machine shops and companies and GurSewingMachines.com were the only ones to get back to me within 24hrs supplying the items I needed. I’d been told by others to try different make feet which I was dubious about. Thank you for you’re valued service it was first class