Such a Great company to deal with! Purchased a Brother V3, Palma did his absolute best to ensure the item I was buying was processed quickly and always kept me informed along the way. Keep up the good work 100% happy customer.
I ordered a bobbin which was out of stock and delivery would have been delayed, was contacted about it and refunded straight away. Would definitely use them again. Thanks for your efficiency in these busy times!
I ordered this in error, as I had this frame already.
Would like to add, that this was rectified straight away, and was reimbursed at once.
Brilliant Customer Service.
As I said, already have this frame, useful size easy to hoop and saves on stabilizer.
Bought for wife for Christmas an upgrade on her janome machine
Great advice on phone and recommendation and came packaged so as not to identify a Christmas present
I cannot thank GUR Sewing machines enough for all of their valuable advise regarding my purchases.
Their Very knowledgeable staff are fantastic and I will definitely be purchasing from this company again.
Thank you so much.
One very happy customer👍
Our local agent told us that we would not get the Brother sewing machine we wished to give our granddaughter for Christmas until January. We place our order on-line with you at around 2.30pm on a Wednesday and it was delivered the following day at 8.20am We were amazed at your speed. We have not opened the box yet as that will be done on Christmas day.
Well first time of using and definitely won’t be the last. Firstly fabric is amazing so easy to work with and made some amazing Christmas stockings.
Secondly, customer service is the best I have experienced go above and beyond to help and provide suggestions for my own made problem. Cannot recommend highly enough. Thank you
Excellent service all round. The employee to whom I spoke was brilliant - helpful, knowledgeable and very friendly.
It was straightforward to order online and quick delivery too.
We loved the quality of the fabric when it arrived and the finished waistcoats look fab.
I would happily give 10 stars for the kind of service and support that is indeed a rare find nowadays!
From advice to point of sale and after sales, G.U.R. went out of their way to satisfy on every level. Highly recommended for all your sewing needs and desires! Thank you Palma 😊
The buying experience and delivery was excellent and everything looks in order. It's a Christmas present, so the overlocker hasn't been used yet, but it's clear to see it's brand new.
Parmjit from GUR Sewing was very helpful in the purchase of the Brother A150 sewing machine. He also agreed to send the extension table WT13 as a complimentary accessory to the machine,which was fantastic. We received the order the next day via DPD. My wife is very happy with her new machine and we would like to say a big thank you to all at GUR Sewing.
More than happy with the service and help I received to make my purchase.
Machine arrived exactly on time.
Very good customer service a lovely young man named Steven was helpful , good experience purchasing a Brother overlocker
Thank you very much
I had very good experience purchasing a sewing machine from GUR. The only reason for a 4 * is that there were some parts missing from the package. However, GUR replaced the missing parts within a week. Excellent customer service.
Excellent Easy to order online due to good clear easy to use website. Luckily the machine I wanted was in stock and delivered next day well packaged. Not had the time to play properly yet but really looking forward to using new machine. Thank you for such good service.
Everything perfect: frame, price, packaging, shipping costs.
Even though the shipping times were a bit long, I am very satisfied!
Thank you for your confirmation of order. I have been a customer with you for almost 50 years!
GUR Reply: Thank you so much for your order and also sticking with us for this length of time.
Its so nice to see customeres returning back and also shows us that we are doing our job right.
Thank You again
I bought my amazing Janome sewing machine from
GUR Sewing in May this year and i have found i am able to purchase all my machine accessories from here too. Last month I purchased twin needles, the finish they give to a hem or cuff is really neat, I shall be purchasing more items from GUR Sewing in the future as they are good price and the parcels always arrive well packed and are delivered quickly . Well done GUR!
Like a number of people, I've decided to start sewing during the pandemic. I needed a few items to improve my sewing experience. I've bought a couple of items from GUR and was very pleased with their service. Palma was very helpful with my enquiries and the purchases were sent quickly.
Thank you so much for your fast, friendly and efficient response! You were amazing.
A special Thank You to the lovely gentleman who went and personally checked the stock availability and told me not not worry because it now had my name on it!
I am about to deliver the machine to my very excited daughter - and all before lockdown! BRILLIANT!
What fantastic service. So easy to complete order and arrived next day! Think my daughter will be very pleased on Christmas Day. Many thanks
Excellent service! Full information provided. Easy to order online. Speedy delivery of product in perfect condition. I will definitely be using this company again
I did a lot of research on the sewing machine that I eventually bought. I asked you a lot of questions and you answered them.
Unfortunately I did not receive it next day but this was more to do with DPD's driver and not yourselves.
I have been using it and it is amazing. The best part of the machine is the automatic needle threader even better than my other machine that I own.
Thank you again, I will definitely recommend you.
Machine arrived next day. 5*. It is a lot lighter and slimmer than my previous machine. Love the automatic needle threader. Works a treat. Ideal machine for beginner/intermediate sewer.
Great service. Speedy delivery. I am really pleased with this iron. Like not having to upend it as it is much more stable in the horizontal position.
Items arrived securely packaged and within a few days.
Would definitely recommend this company to anyone.
I bought these after borrowing a friends...love them!
Arrived before expected too 😊
I biught my Pfaff grand Quilter and my brither embroidery machibe from gur a few years ago and the service etc was great. Just bought some bobbins and its still great service.
Its a great company and would highly recommend them for your sewing needs.
Extremely good, fast delivery. Was delighted when the machines turned up next day; well packaged and in good order.
My wife is impressed with her new sewing machine and overlocker, the old ones being a bit past their sell-by date.
GUR provided an excellent service. The sewing machine was delivered within 24 hours and we were kept informed of the precise time when it was to be delivered . I would certainly use them again .
What a brilliant service , rang to check wether you had a memory craft 6700p in stock and you did , paying was easy , you were helpful all the way and my machine arrived the next day , very happy and pleased with my order , thank you x
We wanted to buy a specific new model Janome sewing machine; GUR was one of the relatively few suppliers for whom we were confident the model was in stock, and also offering after-sales service if needed. We ordered on a Sunday evening and received the machine early the following Tuesday - very pleased with the ordering process and the speed of delivery. So far we haven't needed any customer service!
Fantastic company to do business with...
I like many was shopping for early Christmas present, and given a task of getting an overlocker for my wife to go with her sewing machine. Unsure of what I wanted I looked on the internet, I came across GUR in the search pages and contacted them within a day I had an answer to my questions, and placed an order but was out of stock. But they didn’t stop there and was given an answer. I could leave a deposit of when one was available or they said they had an ex display they could supply.
I take them up on there offer and it arrived next day exactly as they said.
Fantastic company would recommend to anyone asking for feedback. Thanks
A very happy customer 😃.
A pleasant experience from browsing the site to receiving delivery.
Your website has very detailed information on every product you sell. This makes comparing and choosing the right machine for myself, a simple task.
Competitive prices and super fast delivery too.
Oh, and the machine, the Janome 230dc, is just fabulous. I love it.
GUR e-mailed to advise that the book I had ordered was not yet available, and that there had been issues with the supplier. I had been given the option of either waiting to see if the book came in, or to cancel my order, and get a refund. I chose to get a refund. The customer service was handled efficiently, and the refund was made promptly.
What a great purchase from ordering to receiving the item. The iron is the best thing I’ve bought. Easy to use and doesn’t bleep at me all the time. Heats up in no time al all and the rise and lower feature is fantastic but can also be turned off for normal ironing but I wouldn’t want to. It’s not too heavy but ‘solid’. Highly recommended. I asked if GUR could send by a different courier as the one I use, knows where to find me. (I live in a small village with house names rather than numbers). No problem at all to do that. Kept me informed by email. Would use again if the level of service is this good. Wish more companies treated their customers as good. Phoned up to say thank you already but nice to let other potential customers know my experience. 10/10.
Easy to use website. Ordered a few times and never had any problems. Always good quality products delivered in a few days.
Thank you GUR for another seamless transaction !! My machine arrived (in France) within 48 hours of placing the order !!
I will certainly be back, special thanks to Palma, who was extremely helpful
In error, I ordered the wrong equipment and I had to adjust my order. The whole thing was so easy and the correspondence was second to none. The service I received was possibly the best ever and that's without exaggeration. It's so refreshing to be treated like I was, Thank you, guys...first class...keep it up.
I live a long way from Birmingham but GUR was recommended to me by a lovely lady in the sewing business and I an so pleased she did.
I can't speak highly enough about this company they are so friendly and patient customer service is 100% the young man dealing with order went out of his way to keep me informed about the machine I wanted and as soon as one was available it was delivered the following day they are available at the end of the phone if you have any queries I would definitely recommend them to everyone.
Big thankyou to T & P.
the small thread reals are excellent for my janome sewing machine which I have had along time Somehow i lost the 1 for my machine so ordered 2 as I now have a spare arrived quite quickly very pleased
I ordered from GUR because of the excellent descriptions which meant I felt that I could choose a machine that suits both my requirements and my budget. Next day delivery for free was a huge bonus. I am thoroughly enjoying my new machine and would recommend GUR.
Always good service. A bit expensive for a few plastic bobbins, but it’s not worth taking the risk buying cheaper ones which might not fit my Pfaff machine.
Used this fabric to make face masks for Breast Cancer Awareness Month (october)
Went down a storm 😀
Am very happy with the speed of my delivery and feel that the prices are competitive with other suppliers. Will definitely use this company again and highly recommend them
I was very impressed with the helpfulness of the GUR salesperson I spoke with on the telephone, Having placed my order online as requested my machine was received within two days; first class efficient service, I wouldn’t hesitate to recommend GUR.
I have always been able to rely on Gur sewing machines to deliver efficiently and promptly all my sewing requirements from expensive sewing machines to smaller items such as replacement bobbin cases. I live in France yet this firm have. Always been most reliable for their produce. Frankly, I do not know what I would do without them. Their prices are very good also compared to many other firms.
Arrived sooner than expected. I am very pleased with these frames.
I have used them all and they work fantastic on my V5 machine.
Thank you so much
It's such a breeze when dealing with GUR either online, which is so easy, quick and straightforward, and also over the phone.
All staff are just a pleasure to deal with; nothing is too much trouble to them. Palma and Tremaine were so helpful especially at the present time with all the difficulties psed by Covid issues.
Thank you for your fantastic service and great prices.
Found the web site very easy to navigate through and quickly found the sewing machine I wanted. Put in my order and two days later it arrived. Can’t be better than that. Very happy with purchase.