My order was processed and dispatched promptly.

The problems I had were with Seur and the delivery in Spain.

What a total shambles! I eventually got my machine by luck, as the driver was talking to someone on the street about my order after trying to deliver it 2 days earlier to the wrong address.

Even the delivery driver stated ' my company are useless'.

I wouldn't mind but the correct address was on one of the 2 stickers on the box!!!!!
 

Got my first sewing machine from Gur and I am so happy with my purchase.

Had a small problem with the treader and it was rectified immediately. I have since ordered all my sewing accessories, which I am delighted with quick delivery, high quality products and all at a very reasonable price.

I have highly recommended this site to all my sewing friends and hope some day to visit your shop.

Thankyou.

Great quick service and lovely machine at a very good price.
Mix up with delivery with DPD, who said they’d tried to deliver but no one home, except I was sat in all day waiting!
Delivered next day without a problem

I received order in a quick turnover time despite the time of year.

Item arrived in genuine brother box and fits my machine perfectly.

I would look for this company again in the future and know I could trust them

Great communication.

This was out of stock but I was offered a refund or for it to be sent when it came back in.

Great item, fast delivery once back in stock

Thank you for my hoop that i have now recieved really pleased with it.

Also how fast delivery was will shop with you again.

Thank you Gladys May xx

This table is solid, well designed, feels good and feels like it won't snag material. The cutout fitted perfectly. The engineer who delivered it was pleasant and courteous and took the allotted 90 minutes to build the table. I guess I hadn't realised it came flat pack, but with a man to put it together. You are left with a few quite large cartons and a lot of expanded polystyrene. This the price of 21st century global economy.

I'm not sure I can assess vfm since it's such a specialist product, made in China from an Australian company - but considering how solid it feels the price seems fair. Not used in anger yet, so at this point - recommended.

The rotary blade sharpener arrived very quickly and was well packed.
Not used it yet but it looks good.
Very satisfied with GUR service.

Excellent service. They were let down by their courier who failed to collect my order, but they voluntarily paid the extra for a Saturday delivery so I wouldn't have to wait.

I had questions before I made my purchase and the assistant was most helpful.

Can not fault this company.

My machine is superb, a very good buy.

I was missing a few accessories for a Janome machine.

On the GUR website I easily located and ordered them.

Delivery was fast and the stuff was good quality.

So, good all round.

My go to website for all my machines. Great customer service. Always helpful.

Can’t do enough to make your shopping experience a good one.

Will definitely continue to use this company. Highly recommended.

The spool stand was just what I wanted to go with my Innovis V5 and is brilliant.

It arrived very quickly.

An excellent service, a great price and a great product.

What more could a customer want!

Thank you.

This was exactly what I needed. After a failed attempt through eBay(another seller), I contacted the GUR customer service and they were so helpful.

They ensured I didn't make the same mistake again.

I have always received great service from GUR and from now on it shall be my first port of call.

Although I purchased this in November, it was a Christmas present to me from a friend.

So I did not open it till Christmas and only used it after Christmas Day. It fit my sewing table perfectly.

What a great light 3 different setting all with really good light, well worth the money at half price.

This is one of the best companies have ever dealt with, the staff I are amazing and so helpful, and so pleased with my overlocker,
many thanks for a really pleasant experience

Very happy to shop with GUR again, when my item was out of stock, Adriana from Customer Support informed me immediately, I chose to continue with the purchase and it arrived in plenty of time for Christmas. Great customer care! Thankyou!

Love this website. They still have collections of discontinued sewing machine accessories parts.
Customer service was so helpful. My order took 8 days to arrive in holiday season. Nice.

I was hoping to be able to leave a good review but because one of the items was delayed for a week (too late for me by then), both items were cancelled by GUR, so I don't know what either of them are like. The only comment I can make is that communication is a bit hazy which is disappointing considering their good reputation.

Just a message to thank you for my recent delivery.

An excellent service, thank you so much.

Happy Christmas to you all x

Brilliant machine so happy about it.

I have the choice of buying it from other suppliers with same price and same extras but I bought it from GUR.

As I know from past experiences that GUR customer service is excellent from buying inquiry to point of sale & after sales service.

I wish every seller in this planet is as good as this company.

Very pleased with service from GUR.

Accessory pack for my wife's Janome sewing machine arrived within 2 days from ordering.

I would certainly order from them again.

I was very pleased with the Brother sewing machine feet I purchased recently, they arrived very quickly and at a very reasonable price, especially as after the first purchase I was offered a further discount.

I was also very impressed with the customer service, I now know what category new machine is!

I would recommend GUR sewing machines.

Have used this company quite a lot in the past and have always had fantastic service.

Staff have always been helpful.

Will definitely use this company again.
 

First time I have used this company and I was pleased with the service.

I will be looking to them again when I make my next purchase.

Certainly there prices was very competitive and the service good

This is great, it makes such a difference when sewing in these dark evenings.

The light is fantastic and adjustable.

I don't know how I managed without it all these years.

Excellent service. Well packaged and arrived quickly.

Very pleased with this large lamp.

Excellent coverage of light when at my sewing machine, whilst not needing to use full light output of the lamp.

 

In all my of my 50 years of sewing, this was my first time using a concealed zipper foot.

Perfect. stitching, even if I do say so myself.

GUR processed my order promptly and kept me informed of progress.

Next step is to pop into the store, only about 6 miles away, to have a rummage.

I would like to thank GUR for their excellent customer care. I emailed the store to enquire when my order would be delivered and was left a message on my phone with an apology, they didn't have any of my choice left and they would send me an upgrade with no extra cost.

Within three days I received a Jaguar 489, so much better than the Jaguar 487 which I had ordered.

Thank you so much GUR. You obviously care about your customers and make shopping with you a wonderful experience, this is a rare quality nowadays.

A highly recommended shopping experience.

First class service.

Could not have been more pleasant and helpful.

would highly recommend them for anyone looking to buy a machine.

I have shopped with GUR and always have a positive experience.

This time my order did not come so I contacted GUR.

They got onto it straight away and my order came a couple of days later.

This company offer really good customer care and I will continue to use them for all sewing needs.

GUR are gur-great.

The staff are helpful.

They provide good value for money and fast delivery.

I would recommend thay anyone look here first.

2nd purchase from here now and no problems at all arrived next working day. the sewing machine is really good easy to set up and the free gift made it even better (quilter) I would recommend both this company and sewing machine for anyone.

I received a fantastic service from all of the lovely people at GUR. They were extremely helpful and made the process stress free, particularly as I was making a very considered purchase! The Brother customer service people were also brilliant.

Fantastic light and what a bargain on Black Friday. I Can't speak highly enough about this craft light which I recently bought. The levels of light are fantastic. I am using this on my cutting table and use for all my photographing my products. Wish I'd got 2 though so I could have one at my sewing table too.

Fantas Piece of Brother equipment, as a newbie to machine embroidery I have found this invaluable no more tangle threads and all the colour selection threaded part way in one go.
GUS fantastic service as always.

Good Morning

I just wanted to commend you all on your efficiency and excellent customer service, particularly since I’m sure you would have been extra busy this past week, during the “Black Friday” promotion.
I placed on order for a lamp on Sun 22/11 and received it on Tues 24th and was absolutely delighted with the product. It definitely lived up to expectations and more, especially as it was half price!
Unfortunately, my husband was also very impressed with it, and it mysteriously disappeared from my sewing workstation to his art table on the Wednesday and he informed me that he had no intentions of returning it - it was so brilliant!!
Fortunately, you sent me another e-mail on Wednesday to offer an extended time to purchase the same lamp. Needless to say, I immediately ordered another one, and it was with me in Scotland by Friday afternoon!
To say we think this is fantastic, is an understatement, and we can’t recommend the product enough - worth every penny - times two!
I have used your company before, but for smaller items, and have always been very happy with my purchases and the service, but I really think you have provided an amazing turnaround this past week - so thank you so much to all concerned. I wish all companies could be as reliable and efficient. The delivery company DPD, which you use, are also excellent, and kept us informed of the progress of the parcels, so they definitely compliment your hard work.

With our grateful thanks and kind regards
Moira and Gordon Anderson, Abernethy.

I regularly purchase from Gur Sewing Machines and they are brilliant - fast delivery and they keep me updated on shipping progress.

Highly recommended

This is a great machine for the money.

Easy to programme, easy to thread and the needle threader works well. I watched the GUR video on you tube and although it was a different model, the basics were the same and I found it useful.

The sewing action is very positive and does a great job. No matter what sewing machines have to offer, a good, solid sewing action is key to performance and this machine has that.

Very pleased with my own which I bought 18 months ago.

This one came up on offer so I thought I would treat my daughter for her birthday and the extra feet for Christmas.

Think she will be pleased and surprised.

Great price for genuine Janome AcuFeed feet.
Fast well-packed delivery and excellent communication.
Delighted customer.

so lets talk customer service because we all know how important it is when you buy online! I ordered the wrong product so needed to send it back and reorder. I could not have wished for better service. Staff on on the phone were friendly, efficient and really helpful. I used this company on recommendation. In my opinion their reputation for great service is well deserved. I can see my account with them being well used.

I ordered a sewing machine and after receiving an email to say that it was on its way I got a phone call to say there was a problem with my order.

They had sold out of the machine I ordered .

The problem was sorted out during the phone call and I received the next model up at no extra cost on the day I was expecting delivery of the machine I had ordered.

You only know how good somewhere is by how they deal with problems and this was sorted satisfactorily before it became a problem to me.

A very easy and enjoyable experience ordering my item.

The website is so easy to navigate and the documentation for completion easy to follow.

I am a returning customer so that should tell you how good GUR are as a company.

Very pleased to be able to find this spare part for my wife's sewing machine.
I don't know anything about sewing myself! but my wife loves sewing and I think it's important that companies like yours exist for replacement parts ,especially as the machine is at least 10 years old.
Cost was very reasonable and delivery quick.
Would definitely recommend your company.

GUR emailed me the day the Janome Airthread was available in the UK.
Prompt and efficient delivery and the machine is fantastic!
I bought the bundle as well, including needles and feet.
I think one set of needles weren't actually overlocker needles, but are ok for my sewing machine so I kept them!

Excellent service as always.
I can always rely on delivery service from Gur sewing machines to France for all my needlework supplies to be fast and efficient.
I have to shop online for these as we have only limited machine goods where I live south of Perpignan.

"The first "foot" we ordered was for an earlier model! This was discovered through a telephone call to GUR and a most helpful engineer who helped identify the correct spare and asked that we return the unusable foot and GUR would replace it with the correct on. This duly arrived very quickly was fitted and is working perfectly. A great customer service."

Rang first and asked for advice on which machine to buy, as it was a gift for my hubby there was no pressure to purchase straight away. Weighed up the options and ordered later in the week. Delivered to a very happy hubby on his birthday 🎂
Always recommend GUR,been shopping with them for many years and they have never let me down
 

My recent purchase of my Elna Experience sewing machine, has been a great success! As usual, GUR's efficiency came to the fore and the order was completed with all the usual courtesy and speed. Nothing is too much trouble when asking advice and they have never let me down. Having an up to date machine in my workroom and one with the backing of GUR's customer service, this elderly lady is extremely happy!! Not only does my machine have a five star rating, but also GUR!

Love love love it .
I loved my old machine that I purchased from you before 5 yrs ago , but
Because it had broken and was 5 yrs old I had no receipt , I decided to buy
From your offers, the offer I receive was great thank you .
My machine was dearer than my first machine but you can tell the difference.
If you can afford better do so your terms are great , well worth considering.
Once again thank you