I was very pleased with the service I received and the items were exactly as described. I will certainly use your company again.
Great Customer Service
I contacted GUR as the Janome overlocker I noticed was priced at £699 when I looked at the site in my lunchtime, but by the time I arrived at home the price increased to £765.
A very pleasant gentleman named Steve called me back and explained that the overlockers priced at £699 had been sold, but he had spoken to the manager and told me that as I had seen the reduced price I could have a brand new machine in an unopened box and with the free thread pack for £765.
The machine priced at £699 had previously been used in a classroom.
I ordered the machine and it arrived the next day. It was a brand new machine and I used it on the day it arrived.
A great machine with AirThread I'd made a dress within 3 hours.
I was disappointed with this order. I have ordered occasionally from GUR and found them to be reliable and value for money. I ordered this blade and was very surprised that when it arrived it had a sticker on for more than £2 less that I bought it for (after using a birthday discount code). I messaged the company and was told that they don’t use price stickers, however, it very clearly came with one on!!!.
I used the product as I had ordered
it for a project that I needed to finish but am dissatisfied with the way it cuts so have bought another blade from a local store. I was saddened by the customer service so I will not use GUR again.
Below is the email we posted to the customer, the item was heavily discounted....50% off reduced to £6.29. We made no profit on the item as it was in the clearance sale.
We are sorry you feel this way but we did offer to refund you in full if that is not customer service what is.
GUR EMAIL TO CUSTOMER:
Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR
I had been looking for an extension table for a while and came across it on this website. It came in time mentioned and is great quality and perfect fit.
Delighted with all aspects of my purchase. The pin cushion was a present for a friend who has a Janome machine and she had not been able to find the cushion anywhere, so she was over the moon when she got the pin cushion. It arrived promptly and in perfect condition.
Good company to deal with. I had a query about my initial order and was phoned straight away to confirm exactly what I wanted. So great communication and would gladly deal with GUR again.
The personal phone call to sort my query was totally amazing! The problem was solved swiftly and done very efficiently!
Great customer care!
Both feet arrived really quickly and were well packaged. I am returning customer and have generally always bought my Pfaff feet here. Can totally recommend.
SO easy to place order on my smartphone, thank you, I usually spend ages going round in circles trying to order and then pay!! I did this order in 2 minutes without any help from my granddaughter aged 10 !!!
Sewing machine is great, and very impressed with ordering and excellent delivery service. It arrived EXACTLY on time and delivery driver was very pleasant. Would highly recommend this company.
Great service. Arrived before I even expected it. Superb price. Have made these items so often threat i had to replace the tattered original. Would recommend GUR.
lovely transaction item on back order but still delivered within 10 days so very satisfied.the gent who i spoke to on the phone was very helpful
i will buy again from GUR in the future
Received goods on Thursday, prompt delivery,very pleased,new needle threaders fitted,good to go! from a happy sewer,many thanks.
Thank you for such speedy service. Your web site is very easy to use and you seem to have everything that a sewer could want. I look forward to ordering from you again.
The service was quick and efficient. I am pleased with the quality of the product, it washed well and the colours are still bright .
I've been looking for long knitting needles for years and I finally found them on this site! They are just great no more stitches falling off the needles for me! Will definitely buy more sizes as and when, thank you. Love them!!!
My Janome cover was dispatched quickly a week from ordering. (I didn’t know it was out of stock when I placed my online order).
All arrived ok and well packaged. I’m happy with my purchase.
Really good customer experience. Did not rush me into buying anything. Took the time to demonstrate the machines i was looking to purchase and recommended the machines suitable for my needs. Polite and welcoming.
Very quick service. I was looking for a screw-in form of this button for an old sheepskin jacket which has lost a few of the originals. These give me enough matched buttons to do a full replacement - I just need to decide how to fix them.
I received excellent service today from Palma. I was unsure which sewing machine I needed to take to classes with me and Palma really helped me to decide. He didn’t pressure me in any way to buy but gave me loads of information about the different machines so that I knew exactly which one had all the specifications I needed. I chose the Jaguar 405 which is a totally new brand for me as I have only used Janome machines before. It was on offer and in my price range for a second machine for classes. I’m delighted with it. It’s a really powerful machine and has everything on it that I will need. Customer service at GUR is fantastic. They really go out of their way to help. Thanks again Palma x
I was in doubt between 3 machines and I've got a friendly and professional advice by GUR when I asked about them. They gave the best deal possible and the communication through all the purchase process was excellent. I would definitely buy again from GUR. Thank you!
Customer service was excellent; lack of a card through the door meant that I had no idea what had happened to my order. GUR tracked down the parcel and enabled me to arrange redelivery. My knitting bag is great and cat proof. It is well made with lining and taped seams.
Machine arrived promptly and well packaged. I chose the Jaguar because of the recommendations on the GUR site and have not been disappointed. As a new user, I have found the machine very easy to use ( and thread), helped by the excellent You Tube videos.
Very pleased with my purchase
Thank you for the easy to use website and super fast delivery. Yours is my ‘go to’ shop when I need anything for my machine and I highly recommend it.
I had difficulty finding the items I wanted to order and started an online chat. The person on the other end was very helpful and I was finally I able to complete my order. Unfortunately a few items were out of stock but I was informed straight away and given options. My order came within the time scale they quoted and everything was in the package. I would recommend revising the website when it comes to ordering threads. When I place an order for threads I use the colour number not the colour (different people use different names for the colours).
On the whole the service is very good and of course I would order again.
Very useful ruler. I have a true cut rotary cutter so compliments the ruler and works well. Rulers are very expensive so this one was very keenly priced and I have used this much more than I thought. Well packed and delivered quickly, very pleased with the purchase.
Unfortunately I had to return my broken jaguar sewing machine but was able to upgrade to the DQS 405 . The staff were very helpful as I returned the machine personally. The machine continues to sew beautifully and I am very pleased with my purchase.
This is the first online order I have placed which was clear, simple and easy to understand.
Congratulations on making this order a pleasant experience.
I am absolutely delighted with my fabulous Janome sewing machine. I cannot praise this seller highly enough because my queries were answered promptly so that it was easy for me to find the right machine for my needs. It was also an absolute bargain. I can highly recommend GUR as they are indeed 'The Sewing Superstore' with every kind of sewing machine available and a trained staff to give expert advice. Thank you!
Extremely pleased with Janome 4300qdc sewing machine. All I was hoping for and more! Very quick service and delivery from GUR who kept us informed.
What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!
Would highly recommend, beautiful machine. Gur were really helpful and corrected mistakes on my error quick and easily. They also arranged for delivery of my machine on the day I requested. Was pleasantly surprised with stabalizer and thread which was added to my extras I ordered along with the machine. So pleased and happy with GUR and would definitely use again.
The delivery to Germany was really fast and I enjoy my new Coverstitch machine a lot. Really really competitive price too! Thanks!
Service 5 *****
Excellent service the quality of the knitting bag was superb. Delivery was very good.
I highly recommend this company for quality and service
I found what I needed quickly and easily and the purchase was completed without a hitch. The Janome standard foot arrived in a couple of days and is an original spare part. I know where to come in future.
Machine received promptly. I have yet to unpack it as my sewing room is still being decorated. I can't wait my big day for unveiling will be Tuesday. I hope everything will be okay and look forward to having some fun.
I ordered two items from GUR Sewing machines on line as both were competitively priced. The service was very quick and efficient, looking forward to doing some quilting soon. Would recommend this company.
Ordering was easy but unfortunately I was given a refund due to the item being out of stock, this was dealt with in a timely manner. I would shop at here again but I cannot leave a review regarding the item.
Pleased with the machine foot. Customer services was not knowledgable when asked about the different Categories (code5) etc. Told me that they did not sell a Singer parts! The foot said Husqvarna.
I ordered my embroidery machine and it was dispatched the very next day. Unfortunately there was an issue with DPD that they did not update me of the delivery coming or having been made to my neighbour so I did not know for a whole week that my sewing machine was with a neighbour a neither had they left me a card to say so.
When I contacted GUR to find out the whereabouts of my sewing machine they did everything possible to help me track the parcel. It was to be delivered to my work address, not my home address so not as easy as just walking next door to ask. GUR contacted DPD to try to find out where the parcel was and also kept me updated with their responses.
Once back at work I asked my neighbours and found the machine with them a few doors up. GUR were very polite and understanding and eager to help throughout the issue and I could not fault them or their service.
I would recommend them absolutely and would not hesitate to reuse them for my sewing purchases in the future.
Delivery was fast and efficient and item arrived exactly as ordered and in good shape. Looking forward to upgrading my machine to do some ruler work. Thanks GUR!
I requested delivery on a specific day, and was given a time frame.
The machine arrived on time. It was well packaged. It appears very well made.
I made myself unthread the machine straight way so that it didn't become daunting.
The threading instructions are clear, and I found it easy to thread; the 180 degree opening front and DVD certainly helped.
So far I've only practiced with one stitch in 4 thread overlocking, haven't made any alterations to width or density or tried any of the extra feet included in the package. The stitches are very neat, and look good.
I'm very pleased with both the machine and the service, which have been excellent. Thankyou. Could we have more video tutorials on using the machine please?
Fantastic customer service. Ordered wrong part swapped straight away and replacement sent immediately with instruction how to return part. Great part and would highly recommend as very reasonable postage and prices. Thank you.
Very pleased all round. Delivery was speedy. For an ex display model could not see a mark on it. Machine much lighter than my old one. Have not sewn for a while so I find the range of stitches available plenty for me while I reacquaint myself and decide if I need to look for something a little more specialist in the future. If I do - I will certainly be back to GUR.
I am very pleased with my sewing machine which Ed replaced my ole Pfaff creative machine.m. The machine is wonderful and sews like a Rolls Royce but only cost a mini! Since I received it I have made several tops, dresses and even a bag. I have called it Erik after the delivery man who arrived exactly when he should have. Many thanks to you all at GUR for encouraging me to buy this model, so far I have not regretted it. Happy sewing.
Brilliant. Good website, very good prices (had done price checks before ordering). Very prompt delivery. Will definitely use this company again. Excellent service.