TESTIMONIALS

This is the second time I have used GUR and both times I have received my orders quickly and efficiently. I only use certain websites which I feel I can trust, this is certainly one I will use again

I just love my new machine. From first viewing the site to researching the produce, to ordering and then confirmation of the order was just easy and helpful. Delivery was brilliant and my Janome Atelier 7 arrived safely and is just fabulous. Thank you

I ordered this foot in error as I found I had one already! The young man on customer services could not have been more understanding or helpful, he cancelled my order and sent me an immediate refund, that response has given me the confidence to shop with GUR again

I have purchased a few items from GUR, which have always been sent speedily. I have had absolutely no problem. In fact I do look to see if GUR offer that item for sale as I find that their pricing is generally very keen as well as offering a speedy service. I did ring them on one occasion, for advice, which was given freely and helpfully by the person I spoke to. I would recommend GUR as in my experience they do offer good service, and good value, thank you GUR for being so reliable.

I am so glad I found you on the internet. I find it almost impossible to thread the needle on my machine and was devastated when my needle threader broke on my Janome machine. I was surprised how easy it was to find a replacement on your website and as to the cost - great value. Items ordered came very quickly so will certainly contact you if any other parts are needed. Thank you.!

I have been looking for a narrow zipper foot for a while didn’t know I could get one for my machine to my surprise you had load what a GREAT selection so excited to use it so versatile thanks gur

I ordered an expensive sewing table from GUR. The delivery time was meant to be 4 weeks. They let me know that the manufacturer was running two weeks late and it would be 6 weeks before my table was delivered. Very unexpectedly I was offered a full refund to my credit card, with payment not being taken until the manufacturer phoned me with a delivery date. Brilliant service ! Would definitely use GUR again.

I’m always assured I can get the necessary replacement parts and accessories for my old but largely trustworthy overlocker. Delivery is speedy too. Thank you GUR.

I really appreciate how quickly you dealt with my enquiry. The customer service is second to none. I would recommend your company to anyone interested in a good deal and good customer service.
Thank you

Top marks as far as the machine ect. This is the second machine I have bought from this company. A Janome sewing machine last time that is the whole reason I bought the overlocker from them. Very easy to work the Elna and easy to change from Overlock to roll hem and other options. Will be back for more purchases in the future.

Excellent quality product at a great price.
Sometimes I try and iron too quickly, but this is just me getting used to a new way of ironing.
Easy to use, easy to fill, lovely long cable. Recommended

I'm very pleased with my sewing machine bag. The bag is made of sturdy material and definitely strong enough to carry my machine. It is roomy and has a pocket at the front to carry all the electrics, could even carry more accessories as well. I love the nice bright colour too. Would highly recommend it.

I love love love this machine! I've been using Janome for some years and was wanting to upgrade for quite a while now. For me having little things like auto thread cutter, locking stitch etc is a game changer and at long last I can now do a decent button hole!!!
The 5060 QDC is very easy to use. It comes with various feet,spool caps etc and very comprehensive instructions. This is my first digital sewing machine and I would recommend it to anyone who is looking to venture out into the digital sewing machine world.
Happy sewing!

I am very happy with my purchase from GUR. I received a very quick reply when I emailed the company regarding delivery date and they kindly changed the delivery so that I could receive it when I would be home. My order was really well packaged and arrived safely and in great condition. The overlocker was threaded up and ready to go, which was a bonus as I’ve never used one before. An instructions CD was also included. I am pleased that I chose to purchase my overlocker from this company. Thank you

Very easy to order, confirmation email received. Arrived in about a week. No email received to advise date of delivery but other than that very happy with service. Would rec

I am sorry to say the order didn’t arrive. I think this was unfortunately due to there not being a Customs Code on the packet. I would have needed to pay duty on the items as they were coming from UK. It is a sign of the times we live in and I am so disappointed that delivery was not possible. Having said that, any dealings I had with you were brilliant. speedy,response, great communication. Would 100% recommend your company.

Very easy website to use and overlocker arrived very quickly. Good machine and excellent delivery. One happy customer.

After speaking to your very helpful gentleman on the phone I bought a Jaguar DQS 403 QSE Sewing Machine from you which arrived very quickly and well packed just before going on holiday.

As it's for my birthday which is in a few days I'm waiting to use it so cannot comment on the machine itself but found your company very helpful indeed.
Thank You.

The overlocker is fabulous, the stitch perfect including the rolled edge.
Highly recommended

Excellent service as always from gur. The iron is awesome saves wrist pain due to lifting iron

Helpful online chat which gave me the advice I needed to buy the right item. Quick delivery and well packaged. Very happy with the service.

Excellent to do business with. Good prices and prompt delivery. Recommended

To be honest I bought the wrong one's. Not what I thought they were. My mistake so I'll keep them and find a use for them . All the same buying experience was good, came on time. Apart from my fault all good thank you.

I've bought from GUR before and have always found their selection and service to be excellent. Highly recommended.

Very pleased with the service, order was soon dispatched and received, now happily sewing again.

Great service -next day delivery. I am extremely pleased and would use agin for future purchases

Easy ordering process. Prompt reply to my compatibility questions and when I had to return one item (because I had ordered the wrong item) it was also dealt with promptly. They are a pleasure to deal with.

I ORDERED A NECCHI OVERLOCKER FROM THIS COMPANY FROM THEIR WEBSITE AND IT ARRIVED BY THE CARRIER AS STATED BUT
IT SAID ON THE WEBSITE A FREE GIFT OF A SET OF OVERLOCKER FEET WOULD ALSO BE INCLUDED BUT ON INSPECTION WAS MISSING. I TELEPHONED AND SPOKE WITH A VERY POLITE AND APOLOGETIC GENTLEMAN WHO SAID IT WOULD BE SENT OUT AFTER THE BANK HOLIDAY WEEKEND AND IT ARRIVED DAYS LATER IN THE POST!! SO I CAN ONLY SAY THAT OUR EXPERIENCE HAS BEEN EXCELLENT, MANY THANKS!!

A wonderful shopping experience. Order the sewing machine which was advertised as an open box product. However, the goods which arrived, in my opinion, had never been opened or taken out of the box. It was in pristine condition with instructions and warranty card so I am so happy with the goods. The service was amazing too. Order late at night and was delivered within 48 hours. Extremely pleased with my purchase and the customer service.

Very happy with the advice and service given. Machine and accessories received in good order and delivered the following day. Thank you to Palmer for his help. Kind regards, Helen

Great service - best so far from a sewing company - will start using this company as my main go to going forward!

Foot fits perfectly as it was bought for a specific machine. Easy to install. Perfect partners.

The machine is perfect. The fact that it had a damaged box didn’t matter at all and I got a bargain. The whole process of ordering and receiving it was easy. Many thanks

Smooth online purchase with speedy next day delivery. Sewing machine perfect. Many thanks to the Gur Team.
Highly recommended if you know what machine you want and no human contact is required.

Lovely to shop with you. Quick and secure delivery and the products are really good. I especially like the walking foot. Have used it extensively already.
Thank you.

Great service, the only place I could find my part from. My only criticism is the postage was steep for such a small part.

This item caught my eye as it was very well priced, it was an open box item but honestly I wouldn't have been able to tell the difference between it being brand new. It's a great machine and comes with easy to understand instructions for an overlocker novice such as myself. Delivery was fantastic, arrived within 24 hours!

I had a problem with my machine and phoned GUR for advice. They sorted the problem for me over the phone which prevented me from buying an expensive item to fix it. I was so pleased as the problem had been going on for some time. I haven't had a problem with it since. I also ordered several items which arrived the next day. They will always be my first go-to sewing shop now. So very pleased. Thank you so much.

Great service from GUR. I needed a replacement for my overlocker. I called to discuss the various models as I was looking to upgrade. I was asked many questions and offered a recommendation and genuine advice based on my sewing needs and not simply offered a 'sales pitch' that promoted the most expensive machine. Delivery was arranged for a date to suit me and was made securely, I would definitely recommend this company.

Very helpful and friendly assistant on the phone said I should order by email,which I did, and the product arrived swiftly through Royal Mail. Thank you.

I rang GUR about a replacement part for my machine. They were very helpful and directed me to exactly the right part of the website. I placed the order online and it arrived in a couple of days. Quick service and no excess packaging. I wouldn’t buy sewing machine accessories anywhere else.

Checkout process is great. Support process is very easy with online forms and email addresses to enable contact. Pictures can be attached aswell to illustrate the problem. Response time was excellent and far exceeded my expectation by using WhatsApp video call to pinpoint my issue. Can't fault the excellent service. Very impressed. Thank-you

Excellent service as always
Let me know straight away that items were out of stock
But did not have to wait long and were sent immediately
That had them.
Highly recommend this company

Once again I received excellent service, my order was quick to arrive and i thought it was a reasonable price.

Excellent service from initial enquiry to sale and through to follow up support.  
Price, quality and delivery all tip top.  
Highly recommend.  

I'm so pleased that I found GUR Sewing Superstore online as it has such a wide variety of products at very reasonable prices. The website is easy to navigate and check out is a simple process. My latest purchase was well packaged and despatched quickly. Simply great.

The threads are such good quality and lovely colours. The hoop is perfect for my brother machine. They both arrived quickly, I would definitely recommend *****

All the Janome hd9 accessories i wanted were in stock, the order arrived very quickly and i was able to start to use them. Brilliant service

I gave this a 5 star as a review but all this company does is pester you with email and the product you purchased in my case a tiny screwdriver to give a review one review should be enough but no I had received 2 emails today plus many more over weekend about same product I purchased to give a review and I unsubscribed, was it worth the hassle of getting so many emails . Brilliant service sending the item out but wouldn’t recommend them to buy if this is what they do.
I sad customer.

GUR REPLY:

Thank you for shopping with GUR Sewing Machines.

So sorry for the repeated emails, The website was been updated and during the process, we had a glitch... the system emailed customers approx 4/5 times with the same messages.

This has been rectified, sorry for any inconvenience caused.

As usual the service and delivery was prompt and efficient. No doubt I shall be purchasing from you in the future

Many thanks