I had been thinking about purchasing an overlocker for years, I should not have hesitated as Janome 6234XL is excellent. I’ve yet to go beyond basic seam overlooking but think the elastic and rolled hem facility are skills to master in the future. Having decided to buy I returned to GUR as my Janome sewing machine bought over 3 years ago was from them. Unfortunately there is a supply issue with my chosen overlocker so I decided to purchase the ‘demonstrator’ model rather than wait a few weeks/months. Great to get some money off but disappointed that the machine arrived only part threaded with just one needle in place. Given that my telephone conversation assured me that the machine would be checked over before dispatch that seems unlikely. It took me many hours to instal the needle and work through all the threading. I guess I now know for future reference but it was not the start I had expected. Delivery was next day and very efficient
So sorry to hear that the machine was not threaded, we were assured by Janome that the demo machines were all threaded and tested otherwise we would have unboxed and checked.
Please give us a call anytime if any issues with the product.
Fantastic company. The fabric is beautiful and delivery is quick. Kept well informed of stock. Will definitely be using again
Thank you for the bobbins. They arrived quickly and they are now being used as I am making loads of pretty face masks.
Website very easy to use. Great communication via email from Gur. Received my machine very fast and in excellent condition. Would recommend
Great service. Fast even in lockdown I had it within three days and good packaging. Also very quick response to my queries if machine feet would fit my HD9 Janome. I will be looking at this site first for all my sewing amd production needs going forwards.
I ordered these needles and feet after purchasing the new Janome HD9. I’m delighted with the speed and efficiency of this company. The prices are reasonable and it was exactly what I was looking for. I will be ordering more presser feet soon. Plus I will also be coming back for needles etc. Highly recommend!!!
This is the second time I've bought a machine from GUR, and have not been disappointed. The prompt next day delivery was an important plus for me, and it's great to get an update on the day of an expected delivery time.
Add to that, I'm delighted with my Janome Overlocker, and delighted with the price, absolute excellent value for money.
Wonderful service once again from GUR. Many thanks for all your help and assistance with my purchase
Fast and efficient. Very pleased with the item. Will definitely look to order from here again. 5* service. Thank you.
One of my fav stores!!
Very easy to see the spec's and make an informed choice (no previous knowledge and buying as a gift) also price was very competitive.
Great site for your sewing machine spare parts and motions excellent service. No problem recommending
I have dealt with and ordered from GUR on several occasions and always found them to be extremely helpful and knowledgable over the phone. Any orders placed have arrived promptly and efficiently and this one was no exception. Not quite got to “grips” ( excuse the pun) with the gripper yet but it was a reasonable price and seems very sturdy - enough for me to try out and decide if this would help me with free motion quilting. I definitely need more practice! Don’t hesitate to use this company - even with Covid complications they have delivered their usual high standards.
This is the first time I have bought a machine without looking at it, but I am very pleased with both the machine and service from GUR, the purchase was done online and I received the machine two days later, it is superb, the best I have ever had (this is my 7th machine have been sewing for over 60 years) wouldn't hesitate to recommend GUR
I purchased a sewing machine in April. It was a bargain. However, a couple of weeks ago I had problems with the machine and contacted GUR. Their customer service is absolutely brilliant and the problem was sorted out very quickly. I would highly recommend this company. First class service and great deals.
I ordered this machine mid afternoon and delivery was still next day. The process was effortless and I wouldn't hesitate to use this company again. Highly recommended!
Really impressed with the service ordered machine on line and it arrived the next day. Really good price and pleased with my purchase. Would order from them again and will if I need extras or spares.
Keen to proceed with learning to use my coverstitch machine I ordered the Janome binding attachment and clear view foot. Unfortunately the foot was out of stock but communication with GUR was prompt and informative and gave me a number of options including a refund if I wanted it. As it happened both pieces were delivered within the week - an excellent service!
Clear and informative web site. Efficient and fast handling of my query. My item is not in stock until mid August so am hoping the service continues in this way.
I’ve only received the rulers to date because the ruler foot is on back order.
As ever the communication from GUR was excellent and the item arrived in good order, was delivered when we were told it would arrive and the price was competitive.
I also had cause to call the team at GUR on a related matter and they were courteous, helpful friendly and efficient. I will definitely use them for further Janome related purchases.
So the clip on the lint tray snapped on my Jaguar 489(So love this easy to use overlocker) it was promptly replaced at no extra cost.
Excellent personal service. I even had a real live phone call to say it was in the post from a real live chap. In today's world, such a treat!
I read the reviews of some people when I purchased my machine and there were a few that gave quite bad reviews, however I can honestly say that the machine is wonderful, it came the next day, they even sent a text to let me know the slot it would be with me. The driver was polite and I can honestly say that I am very pleased with the machine and service I received from GUR. I will no doubt do business with them again at some point in the future. I would recommend GUR to anyone thinking of buying a new machine.
A first rate service. Excellent choice of machines with clear descriptions and advice. Brilliant super-quick delivery.
Extremely happy with my purchase so far. It was delivered quickly and packaged very well to protect the machine. All working well.
Excellent prompt service. Would recommend this guide seam it's a brilliant idea especially for me with being new to sewing 😁
Great service (as ever!). Some items were out of stock and I was given choices as to what I wanted to happen - I chose to have them delivered together, once they were all available. I always use GUR. 👍🏼
Had to replace the foot control on my Janome machine. Pricey but what can you do. GUR had exactly the thing at the best price I could see ( and believe!) and it was delivered ever so promptly. I can recommend.
All products of highest quality which is what I have always had from GUR. Materials are a pleasure to work with and colours are steadfast. Their customer service I can't fault and have always received best attention & highest service over the years. Thank you
GUR has a comprehensive choice of attachments for my sewing machine and at competitive prices. The sales service was efficient and, in spite of the restrictions imposed by COVID-19, delivery was prompt. I was kept up to date with my order and there was no anxiety on my part, wondering what was happening. I recommend buying from this business.
Very satisfied with purchase of Brother 1/4 inch duel feed foot
I did alot of research before committing to this machine. I looked at it longingly for a week before taking the plunge and re threading it! why did I wait a week.....simple. It runs like a dream, it is tidy, quiet and I Love it.
I ordered it one day, it came the next. My only quibble is the collection tray whose clip snapped off on the 2nd use. It can be used with it sat on table but I am still waiting to hear back from Steve in regards to a replacement. I believe he is on the case. He has asked for the serial no and I am looking forward to a replacement tray. (After I bought it I told my sewing friend about it who bought one too, she is as happy as me!!)
Thank you for the feedback, so sorry about the trim bin, we have posted a replacement out yesterday and should be with you any day.
Scissors are great for the price. bobbins just the job.
Fast delivery, excellent service.
I'm so pleased I bought this machine and wish I'd got one before now...it complements my sewing machine in so many ways.The machine is sturdy and clearly of very good quality. .a solid build.Threading is much easier than expected and the dvd was very useful.I am particularly happy with the price I paid and feel I got a very good deal especially as the purchase included five free feet.I know I've got much to learn but am really enjoying becoming acquainted with it and it's features.Delivery was very quick and payment problem sorted very quickly and efficiently.
Really pleased with the service. Arrived very quickly. Site very easy to use Love machine. Thankyou vey much.
Excellent service from beginning to end, the machine i originally ordered wasn't available for a few weeks and I needed one straight away. Fantastic service, I selected another machine and Gur were Fantastic in arranging the delivery and changes needed. Machine sews perfect and I'm a very happy customer.
The service I received was excellent. One of the parts I ordered was out of stock but received a call to let me know and that I was happy for it to follow when it came in. Part arrived a week later. Would order from GUR again.
I purchased this Ruler Foot to go with my Janome Rulers that I also purchased from.GUR. I was able to contact GUR by phone, and talked to two very helpful boys, who made sure I was buying the correct Items. As I am hard of hearing, I appreciated their great help. Thank-you very much for a wonderful transaction.
Absolutely brilliant service. After being let down by a previous website I was a little wary but the whole process was excellent. Very quick delivery and I was kept up to date with delivery via emails.
Overall very impressed, would definitely shop with GUR again.
I was very impressed with this transaction. I posed a question regarding my requirements and received a quick reply which addressed the issue precisely and provided a detailed answer.
I was then able to order the correct part.
The order was handled quickly and the item was delivered within days,
I would strongly recommend this company
Lots of research later I decided on this machine. Love it. Service from GUR was excellent.
Love this sewing machine so easy to use for a beginner. Really good delivery ordered it and got it next day love it.
5 star service! Good price and amazingly quick service from you. Very please from start to finish and will shop with you again next time I need something.
I love This machine. It’s my first overlocker and I’m new to sewing since lockdown. I’ve found it very easy to thread, which is great considering reports of other machines being a nightmare and scaring people from buying overlockers. I’m learning how to use it with great success, so far so good.
I had a query when it arrived and was very pleased with GUR’s customer service. Not only did they respond by email, they quickly rang to chat to me about my query. I would definitely buy again from GUR.
Quick delivery despite challenging times with post! Item as described and working perfectly. Thank you :)
Shopped with you for a few years now but in store found you to be very helpful, In the present cercumstace tried your on line service just as good
Excellent service. Initially sorted out a technical query to identify the best sewing machine for the work needed, offered a very competitive price, and then delivered next day. Very impressed by the team work at GUR and will be returning to buy more when we need other equipment. Well done.
I telephoned GUR for advice. They were charming, helpful and efficient. My order arrived the following day. I was very impressed and will certainly buy from them in the future.
I cannot, yet, make comment about the sewing machine purchased for my wife, but can confirm that the standard of delivery and communication was excellent. An instant receipt, together with 3 year warranty was provided on day of purchase by internet and delivery, in spite of lockdown restrictions, was indeed within two days. A telephone conversation about delivery was handled extremely well and the information given was accurate. So far, so good!
Very speedy delivery and good quality sewing machine. I had ordinary mechanical machine before. This is my first computerized one and easy to operate, working perfectly. Thank you very much.
Bought DQS 405 in sale and some extras also.Great deal,fast delivery,everything perfect. Came to use machine and i just didnt like it [i dont know exactly why.....its me].I am a creature of habit and it wasnt the machines fault i am fussy[old habits].
The machine,service,communication,products,extras everything was beyond my expectations,all as expected and more ,G.U.R WHERE BRILLIANT,THE MACHINE IS GREAT,nice quality,BUT .I just couldn't take to the machine. I emailed customer service and with my quite embarrassing situation.Asking would it be possible to return the machine and a refund.Without any hesitation ,,,,, YES,was the answer,with no catches,issues or argument.
The Customer service [ALL at G.U.R] and sales had been brilliant and quite sympathetic and very understanding [Real Humans].
Cant praise them enough.I returned the machine as requested and a FULL,EVERY PENNY refund was sent without any problems [very impressed].
Quite refreshing in this day and age to not have to chase,argue,get lame excuses and be fobbed off. 100% SATISFACTION from me .
I would like to send Thanks to all at G.U.R,Well Done, Bravo to a great team of people. Many Thanks to a realy great way to do Business.THANK YOU. Brian.