Sewing machines & product testimonials by consumers
17th October 2017 - marise maddison
Very helpful on the phone and zipper foot arrived quickly. Thank you.
17th October 2017 - Heather Goldup
GUR, I'm loving shopping with you. Great stock, great prices and everything delivered within a few days. My go-to place for all my crochet supplies.
16th October 2017 - Dr Helen Gilman
Great service, prompt delivery. Information was clear on the website as to exactly what I was ordered (feet for sewing machine), to make sure that I got the right type for my machine. Would definitely use again.
15th October 2017 - Kay Reed

Excellent retailer! Have bought from them before. Once again, genuine product, competitively priced and fast delivery.
Have no hestitation in recommending!

14th October 2017 - Linda Ellershaw

Happy to deal with GUR sewing centre, excellent transactions. Economically priced and good amount of stock to choose from.

13th October 2017 - Mrs Jacqueline Monk

Took a few days to respond so I didn't know if it was even in stock after ordering but once I'd received the email I got my item in the post a few days later. Postage was free so I'm very happy with the service overall.

13th October 2017 - Nicola Rubin

Great service. Most helpful on the telephone and very quick delivery of my order, Would recommend.

12th October 2017 - Mrs Carol Jarvis

Excellent service, no problems at all, my needles arrived very quickly.

12th October 2017 - Jacqueline Giles

Excellent service on all counts. Will certainly recommend GUR.

11th October 2017 - Mrs Christine Collins

Very helpful sales person, I would highly recommend this site

11th October 2017 - Mrs Priscilla Moncrieff

Items were delivered promptly and were exactly what I ordered. Will definitely use this company again, especially when it seemed like they were the only company selling the particular feet I needed for my Janome sewing machine. Thank you GUR.

11th October 2017 - Mrs Susanne Sketchley

I was quilting and rapidly running out of thread so I ordered some from GUR. It came very quickly and no small parcel charge. Thanks GUR, I can always rely on you.

11th October 2017 - mary walden

It was very easy to navigate the website and find the nets I needed.
The price was very reasonable indeed and it arrived very quickly. Great.

07th October 2017 - June Alderman

brilliant machine, so easy to use. once more a great machine from a brilliant company. thanks everyone at GUR

07th October 2017 - Susan Kingsmill

Took a week to arrive but very good prices. Will use again. Scissors are excellent, haven't tried the rotary cutting blades yet.

 

GUR REPLY:  Sorry the scissors were out of stock and was waiting from supplier

07th October 2017 - Rachel saxton

great service. excellent product. covered a bleach mark on my stair runner perfectly. thanks
 

07th October 2017 - Pamela Carstairs

I ordered this Janome Flower stitcher believing itto be the actual Janome one. Having previously bought a really cheap one which didn't work i wanted the genuine article. This one although more expensive, does not look like exactly like the Janome one as shown in all the photographs. It is the same as the previous cheap one.Two differences, the lever is straight, where the Janome is curved. The blade that drives the wheel is a different shape. This one still does not work well on my Janome Jem, Keeps missing stitches in all the flowers I have tried. I would like to return it. I wanted to put no stars but there was no option to do that.

 

 

GUR REPLY: you ordered a genuine Janome part, you welcome to return for full refund

07th October 2017 - Gwen Harlow

GUR are very efficient and I've had no problems with them.
I bought my sewing machine from them about a year ago and was sent a box of Mettler threads which are so useful. Every time I use some of the thread I recall where I got it which is why I go back to GUR for other sewing things.
I just bought an extra lamp and magnifier for the machine from them which arrived promptly.

06th October 2017 - Angela Sutton

FANTASTIC COMPANY VERY GOOD SERVICE NOTHING IS TO MUCH TROUBLE FOR THEM ,I WILL CONTINUE TO BUY FROM THIS COMPANY THANKYOU TO GUR

06th October 2017 - Mrs Jennifer Baker

Dreadful service from GUR, needles never arrived. The only reason the pattern arrived on time was because it came directly from New Look. I would never place another order with GUR. When I telephoned the company to enquire about my order for the needles, spoke with a very sarcastic man who kept telling me to have a good day. I wanted to know where my order for the needles was, and he told me ''They will turn up'' They never did. Great way to treat a customer.

 

GUR REPLY: Needles were posted but a refund has been given, we are sorry for failing you.

06th October 2017 - Mrs Vicky Taylor

Great communication.easy payment methods. Great deals. Love my pfaff expression 3.5. I have recommend to others :)

06th October 2017 - Agnieszka Kisielewska

It was only a small transaction, but went smoothly. The foot was delivered very quickly. Recommend.

06th October 2017 - Amy Mayes

GUR were able to answer my questions quickly and efficiently via the web chat option. Machine arrived promptly and well packaged. I bought a ex display machine but you wouldn't have know it wasn't new. Would definitely recommend from my experience so far

06th October 2017 - Mrs Anne Bond.

I needed a new Gemini cutting plate, I ordered from GUR and am delighted with their service and delivery times, will use them again.

05th October 2017 - HEATHER BOWMAN

I am very impressed with the friendly courteous help and support I have received from GUR. I was buying an expensive machine and feeling rather anxious. Their patience in dealing with questions after sales was exemplary. At all stages I was kept up to date about my order by both phone and email. I wholeheartedly recommend this company. Thank you.

04th October 2017 - Ann-Marie Holmes

Found just what I was looking for at a reasonable price. Fast delivery and no problems. Great 🙂

04th October 2017 - David Reekie(Elizabeth Reekie)

Arrived promptly and is perfect for its purpose -sewing down the binding for a quilt
Thank you Elizabeth Reekie

03rd October 2017 - MRS MARIE DYDE

What can I say, absolutely brill. Machine brill, service brill. Want a new overlocker next year, so I will definitely be going to GUR and taking advice from them

03rd October 2017 - Mrs patricia Jones

A good price, very easy to order and fast dispatch and delivery, would buy from GUR again

01st October 2017 - Ms Jayne Canlin

Thank you for the pattern which I cannot wait to make I was very pleased with the service you offered and will definitely shop with you another time

29th September 2017 - June Alderman

Hi GUR, beautiful machine so pleased with what it does,you where so helpful as usual, I don't shop anywhere else, Many thanks June.

27th September 2017 - Mrs Sarah L Short

GUR is always a good source of essential, but not always easy to find, sewing machine accessories. Very happy with my order, quick delivery, free p&p. Highly recommend.

26th September 2017 - june alderman

First Class, all my machine are purchased through GUR. always helpful

23rd September 2017 - Mrs Charlene DuPlooy

The bag is excellent value for money. It is strong and a good size to take the foot pedal and other bits besides your machine. It was easy to order and came on time.
 

23rd September 2017 - Pamela Strachan

I love my sewing machine bag. I can keep the sewing foot and power cable neatly in the side zipped bag. I am very pleased with my purchase.

23rd September 2017 - Janet Baker

I purchased an embroidery hoop from GUR. The first one I got did not fit and I got the correct one and a refund for first one. A good company to order from and helpful on phone. I like companies I can communicate with.

20th September 2017 - Mrs Lorna Cowan
I bought my Pfaff Passport 3.0 because many of my friends were using them at a workshop and it seemed quiet in operation, but the main reason was its weight. I cannot lift my old beloved Bernina, so any modern machine could be better, but none I tried were light enough for me. Last weekend I took my brand new Pfaff to a course, by myself, wheeled it there in a sewing case and lifted it onto the table. This one fact was enough to sell it to me, but then I began sewing. The stitches were perfect, it was quiet, the ability to sew without using the foot pedal made my work so much quicker and helped avoid backache. I then tried the quarter inch right guide foot, despite having been told that I did not really need one as there are markings on the machine. I tried some seminole work both with and without the special foot. No contest. The foot which has a black guard at the side sewed perfect seams whereas mine were fractionally out. I have not yet tried the open toe foot, but have already used all of the bobbins supplied, testing out various stitches. I loved being able to see how much thread was left on each one. I have already bought another 20 bobbins so that changing threads is quicker. As final proof that this machine really did speed up my work I completed a quilt for charity in a morning instead of over several days.
20th September 2017 - Mrs Margaret Mehaffey

The foot arrived promptly and works a treat. I love my Pfaff Grand Quilter but there are not so many accessories for it as for other machines so I was delighted to get this foot.

19th September 2017 - Carolyn Evans

Item were perfect on arrival,great communications form company and product arrived earlier than I had expected. Thank you. I won't hesitate to order from you again

19th September 2017 - Mrs Catherine Dyson

I cannot praise GUR highly enough. The service and rapid delivery was second to none. If you need sewing Items or need advice, you'll find the guys at GUR most helpful. Their range of goods is extensive and I wouldn't buy from anyone else.

19th September 2017 - Cathie Kench
I ordered this kit from Canada. Received on September 18th. Very pleased with the kit and the shipping time. This is the best price I could find on this item. Even with the shipping cost to Canada it was cheaper than other suppliers in Canada and the United States. Thank you.
15th September 2017 - Jemma Jones

I ordered this fabric and was really excited to receive it to sew up a customer order, only to be given a refund and told it was out of stock a few days later. I am disappointed that the stock count was not correct online, as a small business owner with my own online web shop I believe it's important to keep on top of these things in order to not upset customers. I have not been able to get anything like this fabric anywhere else and have had to let my own customer down who I was buying this to make an order for. This company have made me look unprofessional because of their incompetence

11th September 2017 - Mrs Alison Noble

Absolutely fantastic service! Chat online extremely helpful. I wouldn't shop anywhere else now for a sewing machine, accessories or parts. thank you GUR!

10th September 2017 - Mrs E Pearson

A full description of the machines makes selection a simple process. Delivery times are excellent particular being given a time slot by the courier not need to sit in all day.

09th September 2017 - Miss Alexandra Fletcher
Ordered 3 packs of these bobbins for my Janome 8900, but I had to contact the seller as I had not received them as expected. Royal Mail strikes again with loosing post 😞. However this was not a problem and the seller was really helpful as another set was sent out to me which I did receive. Plus I was given a 10% off my next order. Very good service would recommend to anyone and i will buy again.
07th September 2017 - Mr Nick Johnson
Brilliant speedy service for a very simple item I needed very quickly. I will use this firm again.
07th September 2017 - DONNA KIM SAMUEL

Everything was first class- the advice- the offers- the delivery- the machine is quick, easy to thread, sturdy- chatted on line and from enquiry to using the machine for the first time couldn't have gone any better. Would recommend to friends and family.

06th September 2017 - Lesley Stone

Easy to browse the shop and to place an order, and the needle plate arrived safely and quickly - oh, and the price was very good for an excellent item. Many thanks!

06th September 2017 - Patricia Green
Good pricing and very quick delivery to the collection point. The machine is as described and works very well. An easy transaction with a professional retailer.
05th September 2017 - Mrs Lynn Hamber
Excellent efficient service the part arrived very quickly was fitted to my machine and works better than when it was new. I now have my automatic needle threader back very important to me as my eyesight is not what it used to be!!

Thank you!
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