Easy to order. Delivery could have been a little quicker and the patterns could have done with being packaged better. Having said that, I would order from them again.

My friend told me to visit GUR for the purchase of a new sewing machine and I wasn’t disappointed. After a quick discussion as to what I was planning to use the machine for, I was shown several machines in my range. As a beginner, I really appreciated the advice and the understanding of the sales team.

Excellent service. I ordered a free motion quilting foot for my old New Home machine and it arrived promptly . I decided to treat myself to a new sewing machine from GUR and I returned the foot unopened and got a full refund.

My new machine is wonderful and having ordered it on a weekend I only needed to wait until the Tuesday for the machine to arrive. I am thrilled with my new sewing machine!

What fantastic service, thank you! I also used your chat box to find out if the foot would be compatible with two of my Pfaffs, I 'chatted' with Steve who was so helpful, wonderful. I won't hesitate to use your web site for all my sewing machine needs.

10 out of 10 for Great service, competitive pricing and easy to navigate website. GUR Sewing Machines never fails . I highly recommend this company for its great customer service

I have bought quite a few items from this company and found them to be helpful, pretty quick in posting items out. Very pleased with what I bought. No complaints.

I have been very Happy with your services thank you , although you were unfortunately out of stock of half my order I was really pleased with what I received . I look forward to using your services again in the future.

Great customer service. Very happy with machine. Since purchasing have bought additional accessories all of which have been delivered very quickly and well packaged. Glad I found this company and would highly recommend.

Fantastic service from the sales team. I spoke with Palmer and he was extremely helpful answering my questions and finding out information for me on different machines.
He called me back when he said he would, a very pleasant experienc. He made sure my parcel would make next day delivery too. Thank you so much. Have already recommended you to a friend and wouldn't hesitate to buy from you again.

Fantastic service
I had a problem with reverse stitching
GUR couldn't have been more helpful and efficient in sorting it
I wish I had found GUR years ago

I am pleased to say I enjoyed my Experience in buying the PFAFF Quilt Ambition 2.0 IDT with you,but I am sorry I have to say I enjoyed playing with my PFAFF a lot more. I absolutely love it thank you.

Very competitive prices on Janome parts and spares. My delivery arrived very quickly and perfectly packed. I have used GUR in the past and would definitely use them again in the future

Very happy with the items I ordered. They arrived promptly, well packaged. Particularly happy with the sewing machine bag. Just what I need to transport my machine to and from class. Thank you

Excellent service. Goods arrive on time or often before. Products good. Highly recommend.

I purchased the Janome Atelier 5 for my wife. She loves it. It arrived promptly and the transaction went through smoothly. I am really pleased with how smoothly everything went.

Easy to order on line. Arrive quickly with updates along the way. Lovely company to deal with.

The customer service was excellent.

Very helpful and obliging Give the 5* plus. Would not hesitate to go back

Wonderful product and service, at last a source that can be trusted to supply items needed for my machines. I love the explaination of each of the feet listed as often forget what each one is used for.

The machine oil I ordered was no longer available so I was sent two bottles of a different oil at the same price which was fine. I have never had a problem buying from GUR and can highly recommend them.

Good experience ordering, item delivered promptly and in good order.

I originally had a cheaper supermarket purchased overlocker but it kept going wrong so I started to research other options. My budget was a little limited but I found an ex-demo machine here for half the price! Communication during ordering and delivery was excellent and when it arrived I was over the moon. It was easy to set up and I was using it in no time. I am extremely happy with the quality of the machine and the profession sewing I get from it. I would definitely recommend this company and this machine.

I was really thrilled with my purchases, they were very helpful when I called the Company, and the delivery was super fast - I will ordering my sewing supplies from them in the future.

Very efficient. Kept me informed on the progress of the order all the way to delivery. Would definitely deal with GUR again.

Brilliant gadget for sharpening the rotary blades. Would thoroughly recommend it to everyone. 1st class service

Fantastic GUR website, very easy to navigate and packed with accessible information and add-ons, one of the best online shopping websites I've used. Love the Brother 2104D, it's been on my wish list for a while, and GUR made it straightforward to purchase, with prompt dispatch and reliable DPD delivery. Highly recommended, both GUR and the 2104D!

Pleasure to do business with this Company. Kept informed of progress throughout my purchase. Arrived quickly. Was well packaged. Would certainly use again.

Fab all round, and absolutely love my new machine .. Happy bunnie indeed

I am really pleased with my extension table. It arrived quickly and it was exactly as described. There was a promotional discount at the time I placed my order so I was able to get it at the best available online price too.

Really efficient ordering. Easy website. Great choice. However, delivery took longer than I had expected on this occasion. Arrived safely and well packaged. Thank you.

I bought this die cutter for my daughters birthday. First, the delivery was so good and very fast and the machine was well packaged. Secondly, she is delighted with the Gemini. She had it set up in 10 minutes and was producing beautiful articles and backgrounds for the pop up cards and boxes she makes. Now she’s waxing and embellishing for effect. Thankyou for such a professional machine at such a competitive price

Very impressed with this company, I urgently needed these replacement blades and they arrived the very next day, very helpful on the phone too-thank you

Brilliant service and the items are perfect, would definitely recommend, makes all the difference to perfect free motion and ruler work sewing 😊

I am delighted with my purchase and axcellent service....would use this company gursewing again. Thankyou gur.

Ordered a machine in January but it was out of stock. I was immediately informed mid-March at the earliest.

Last week I was phoned to say it would be delivered on the Wednesday and I would be given an hour slot for delivery. It arrived in that time. I am delighted with the machine and. your service is excellent.

 I cannot fault you and it is a pleasure to have dealings with a company with such considerate communications.

Ordered a machine in January but it was out of stock. I was immediately informed mid-March at the earliest.

Last week I was phoned to say it would be delivered on the Wednesday and I would be given an hour slot for delivery. It arrived in that time. I am delighted with the machine and. your service is excellent.

 I cannot fault you and it is a pleasure to have dealings with a company with such considerate communications.

Good Points
The web site gives the postal address, landline telephone number and email address. I had a question about my intended purchase, so I telephoned GUR Sewing Machines. The phone was answered quickly, and my query was sorted immediately. As I was already on the phone I placed my order (on a Saturday). They gave me a delivery day of Tuesday, and my machine arrived (free of charge) by courier at my work address as requested on the correct day. The goods were extremely well packaged and secure. The sewing machine also included a free set of 4 scissors with a wooden storage block, 4 1000 yds polyester threads, a tape measure and a carry case for the machine.

Bad Points
Not a bad point really - just a slight hiccup - the foot pedal was missing from the package. This was sorted out quickly over the phone, and she also included a free pack of sewing machine needles for the inconvenience.

General Comments
I can't fault GUR Sewing Machines for good service. Phone calls were answered virtually by the third ring. As I ordered my goods over the phone I cannot comment about online ordering, but the service I received was extremely good, and I thought I got value for my hard earned cash. By the way, I am extremely pleased with my new Janome sewing machine.

I am continuously shopping online and received one of the best possible services from GUR. I called up the helpline and spoke to the sales team.

The gentleman talked me through a range of machines and found me the perfect machine which sew's a dream. Once ordered the machine came the very next day before 12 noon along with a free gift.

Cannot fault the service I have received in the slightest, if only all online purchase were as perfect as this.

I bought a couple of sewing machines from GUR - a Janome Coverlock machine, and a Budget ex-Demo Pfaff Hobbylock 2.0. As it happens, GUR had run our of their ex-demo machines, so they sent me a brand new one without hesitation!I ordered a number of attachments at the same time and I was really impressed that every single item was in stock ( not one item had to remain on back order ) and everything was delivered safe and sound in very short order!

The Janome worked brilliantly straight from the box as you would expect from such a highly respected company. I could not be happier with this purchase!

Unfortunately, I had a number of problems with the Pfaff that appeared to stem from unusual issues with the tension devices on the machine. I ran a number of tests with the machine, cleaned out the tension controls, but it still exhibited significant problems. This is a great shame, as the machine is quite pretty and, when it works properly, produces nice pretty stitches - for an overlocker. 

The sales manager from GUR rang me personally and we talked through the specific problems I had in great detail. As a result of that conversation, he agreed to swap the problem machine out, and I upgraded instead to a Janome 6234XL, paying only the difference in price.

Within days, the new machine was with me and worked brilliantly - even on the factory supplied threads with which the machine was supplied. The result is ... one very happy and satisfied customer.

On the evidence of this experience, I would say that GUR take customer service and satisfaction very seriously indeed. I will be going back to them fairly soon for my next purchase - a Janome 6600P!

I was over the moon with service i recieved on purchasing my new sewing machine, i originally ordered a different model, but had message to say it was no longer available and would i like to choose a different one .

The staff were very helpful and i decided on the the Janome 2200xt . All i can say that it is superb , so easy to set up and sews lovely, i had the gold package deal with it, which also received beautiful cottons, pins, scissors needles , tape measure bobbins, just wonderful.

So glad i found you on google and have recommended you to family colleagues. Now thats how a company should be run .

regards

I have ordered from GUR Sewing Machines many times before.

The service I receive each time is second to none.

From giving a 15% discount for life, to keeping me updated with the expected delivery date for items ordered is excellent.

Would highly recommend this company.

Strongly recommend this company very helpful on the phone and after taking advice ordered my new machine.

Received the machine at 8 the next morning.

Comparing with other websites,machine was well priced and the free sewing kit is a bonus, 

Have used this company several times. Service always excellent. Will not hesitate to use again.

Excellent to deal with.

Only one out of three packs in stock but immediate updated e-mail and immediate refund.

Would order from these again. Quality good, delivery good.

Another fabulous product from GUR, I am extremely happy with my purchase.

Great products, great service I would always recommend GUR! Thank you.

The company were very helpful when I telephoned them to enquire about parts for my old Janome sewing machine. They emailed me with all necessary information so that I could order the parts which I have since received.

Absolutely fantastic customer service and fast delivery I would highly recommend this company and definitely will be ordering in the future

Unfortunately my first delivery arrived damaged. Contacted GUR who immediately arranged for a replacement and collection of damaged item. Excellent service and communication. Thankyou

The product received does not look at all like the picture, it is a cheap white plastic cover. I ordered a vinyl cover with ‘Janome’ on it to Mach my other two machines. Very disappointing service.

GUR Reply: Sorry to hear that the product did not meeet the standards of your requirement, please post the item back and we will get a full refund back from Janome.

I don’t often write testimonials/reviews but felt this one was well deserved.
I’ve ordered several items from you now, and have always been pleasantly surprised at the range of items available, the value for money, the speed of dispatch and delivery and reliability and good service overall.
Thank you!

Great promt and efficient service as usual. I expect nothing less from GUR now. They’re my first port of call for all things sewing machine! Thanks to you all.

Again another order has arrived and I am very pleased with the quality of the items. Highly recommend this company.