TESTIMONIALS

Excellent service. Palma was really helpful and delivery of my Pro Q400 with the extension table was swift. It’s a beautiful machine and perfect for my quilting needs.

Bought for doing my own quilting as it has a wide throat space, had a quick run through the machines stitches etc and it's very easy to use.

I searched for a magnetic frame for my embroidery machine. GUR appeared.

I found the very one I was looking for. I purchased it. It arrived very quickly and was perfect.

The GUR order process was easy and completely user-friendly. Great service and great products. I would most definitely recommend.

Really pleased with this purchase. Great value. Easy to thread. Just tried the rolled hem stitch which worked really well and was very easy to set up. Much better than my previous machine.

First time ordering from here, I made an order online, received a phone call the next day to ensure the order was what I needed. Item delivered as requested.Very good customer service will definitely be using GUR again.

Excellent sewing machine. We spent 50 years in the Curtain making trade, and this
machine is far superior to some of the Trade machines we had. Very good design and make quality.

Hi the sewing machine is a surprise birthday present 🎁 my wife has been on about one for months, so thanks to GUR. I found one after studying them for a while, a quick easy purchase and delivery it's here wrapped up and ready for the birthday 🥳 thank you so much GUR. 👍🏻

Ordering and delivery service excellent. Have recommended your online store to friends.

Love using this machine, variety of stitches is brilliant and so easy to use
Looking forward to completing my first project with it.

I have not used the machine yet, so cannot comment on it. Although several of the ladies in my Linus charity group have one, and report that it is excellent. Which is why I purchased it.

The customer service, I can comment on. I was able to speak to someone on the phone, after leaving a message, which they returned within a few minutes. The service was excellent. Quick delivery, as promised on the website.

Great speedy delivery and the part was easy to install.
It's good to know there's a good service to obtain any other parts if needed! Thanks.

i am so pleased with my janome sewist machine ordered one day delivered the next i bought the machine mainly for 1 step buttonhole and overedge sewing which it does great many thanks to gur sewing machines

Great service ! Very quick - arrived within 24 hours
Generally pleased with the machine - very easy to use and clear logical display.
My only gripe is the needle threader which doesn’t swing around far enough to get the hook though the needle.

Lovely looking machine compared to my two old sewing/ embroidery machines, one of which has to go!

I found it straight forward to to use the machine, select different stitch type and work through a lot of stuff.

I don’t like how the foot lifts up every time I take my foot of the pedal, but there is a button for that.

The down fall of this machine is that the embroidery patterns have to be downloaded and then put onto the machine.

I do have an old windows PC so I can download patterns and put them on a data pen, I’m concerned that it won’t be straight forward. If I could use my phone to sort the files I’d be happier.

So I’ve yet to look into the embroidery side of it much, but my old 9700 and 9500 were much less complicated. And I wasn’t as old when I learnt them!

Lovely overlocker runs very smooth and brilliant addition to my machine collection

This machine is excellent, it's very easy to learn to use.

I have already started quilting with it the extension table makes it so much easier to handle the quilt.

Very helpful advice was given by GUR prior to purchase and the sewing machine I chose was delivered the next day.

Ordered my 1st long arm machine, I was nervous about spending so much money on line. I rang customer service who gave me the confidence to place my order. My machine arrived as promised, and I am over and above happy, and will definitely recommend and use your services again.
Thank you so much.

Machine is great however did not receive the expected customer service from GUR.
I ordered the machine an hour before the next day delivery countdown on the website, so did expect the machine the next day but also understood it was late in the afternoon.
I received an email to say it was dispatched with no tracking number.
I rang multiple times for a tracking number and there was no answer.
I sent an email which was unanswered.
I eventually got a call back where the man said that I ordered late, it missed next day and was coming directly from Brother and were trying to get the tracking. He also said he had seen my email (but hadn’t responded).
The next day, still no contact for GUR, still no tracking and so I send more emails asking for my tracking. (I work and therefore needed to make sure someone would be at my house to receive the machine).
Delivery was attempted but I of course was not in, and could not redirect the delivery. Still no contact from GUR.
The next day I still had no contact from GUR, so in the end had to tape a note to my front door to deliver to my neighbour. Not great.
They did deliver to my neighbour thankfully.
Later that day GUR finally responded to my email with my tracking (had already been delivered to neighbour at this point) and said in the email they hadn’t seen them as they went to junk folder.. interesting as the gentleman I spoke to the day after I ordered said he had seen my email.

Whilst the delivery ended up taking 4 days, is not terrible. When next day was stated on the site (as again, I ordered before the window closed) and spending much time trying to contact GUR to be ignored it was quite frustrating.

GUR REPLY:

Thank you for your feedback, and I’m pleased to hear that you are happy with the machine itself.

However, I’m very sorry to read about your experience regarding the delivery and communication. I completely understand how frustrating this must have been, particularly when you were trying to obtain the tracking information so you could ensure someone was at home to receive the parcel.

Your order was placed late in the afternoon and, unfortunately, the machine was dispatched directly from Brother, which meant we had to wait for the tracking information to be issued from their system. That said, we should have kept you better informed during this process, and I apologise that our communication did not meet the level of service we aim to provide.

Regarding the emails, it appears some messages were unfortunately filtered into the junk folder on our system, which delayed our response. I appreciate that this would have been very frustrating while you were trying to make arrangements for the delivery.

I’m glad to hear the parcel was eventually delivered safely to your neighbour, but I do sincerely apologise for the inconvenience and the extra effort you had to make to ensure the delivery was received.

Your feedback is important to us, and we will certainly review this internally to improve our communication in situations like this going forward.

Thank you again for your order and for taking the time to share your experience.

Pleased with my extension table arrived well packaged and was a great price . I have ordered previously sewing machine accessories and always been pleased.

What a great machine I bought and so easy
The whole process was so easy online
Thank you guys

Parma was so helpful as I was having difficulty with on line shopping, he sent me a link and I was able to order my machine.
He rang me back to say order was received and he would be sending the machine that day. Machine arrived next day WHOOP WHOOP!!!!!
I am so pleased with the machine and the good price I paid.
Well done GUR .

Next day delivery as promised. Fantastic customer support when I had difficulty with one function on my machine by way of telephone and a personalised instruction video sent by email to me. (My fault and not the machine !). Highly recommend this supplier.

I found ordering simple and GUR offered the best price for the bin. Delivery was swift. had thought to manage without one but it's a real help in collecting the blade cut off, especially when working with jersey fabric on an overlocker. Needles not yet tested but I'm glad in my workbox for future projects.

The item I wanted was competitively priced and all went smoothly with my order. Item was delivered within the expected time frame. Would recommend.

I ordered a pack of 3 magnifying glasses for my Janome sewing machine. Very pleased with them, good price, excellent service and speedy delivery. Thank you.

This is the scant ¼" foot I needed. I bought it for my Juki TL2200 mini because Juki doesn't offer a scant ¼" foot. This one from Janome fits and does the job perfectly.
The ordering process was easy and the product was well packaged and arrived super fast.

Great ordering, service and delivery.
Well packaged and a heavy robust machine!
Looking forward to using it for many years to come .

GUR have always provided me with a good service, the pre wound bobbins for embroidery are good quality and so handy. They arrived in good time, along with the parchment lining fabric which is good quality for lining bags.

A great foot to use on my Janome Memory Craft 9600P with Accufeed and the Hp feed dog plate. It worked great when sewing through 6 layers of heavy duty waterproof canvas.

Haven’t had it long enough to give it a good test yet, but have done some free motion which was good, zigzag stitch okay and general sewing all okay.

Service was good I arrived two days early.

I ordered a narrow zipper foot from GUR. The process was extremely fast and efficient. The zipper foot was delivered a day earlier than expected, which was great timing fir my sewing project.

I’ve been using this machine for over a week now and am really pleased me with the results. Really simple to set up and use straight away. I love the binding attachments they have given some great, professional looking results. Thank you so much for the quick delivery it ensured I met my deadline.

Before I made a choice on what machine to buy I called GUR and spoke to a very knowledgeable gentleman. Purchasing my machine through them has given me the confidence that if there was ever a problem I could contact them easily and speak to a human. My machine was delivered next day and I couldn’t be happier, it purrs like a kitten and I’ve already made a full sized quilt with it! If I buy another machine in the future it will definitely be through this company.

Very nice machine, unbeatable price for a long arm, I cant fault the stitch quality, it is nice to be able to use a manual stitch, comes with a very clear easy to use instruction book. I have used it twice once for a P.V.C.. clear foot holder with a bias bound edging & also a lavender heart shaped plaque made from suede and sequined voile. I am looking forwards to using the free hand embroidery also make the odd bag or two, larger item's like Duvet cover's and replacing my cushion's. as I believe this machine is the one for the job as it uses up to 1,000 S.P.M., I found a lot of the Brother accessories compatible which is nice also you can make button holes as large as you like. This machine is going to be my fun go to machine. for crafting and large project's
The company are very help full. I would highly recommend all.

Great foot purchased for my Janome 9600P, worked great over 3 layers of heavy duty waterproof canvas. It was delivered quickly and well packed.

Bought the two hoops to replace an old hoop I had.
Fast delivery and as always with any dealing I’ve had with GUR A+

I have been purchasing from GUR now for about a year.
I have brought items for my
Brother scan n cut,
My innovis 750E
Embroidery programs
And recently treated my self to
Brother Innovis 880 E which I am proud to say is the best thing ever.
This company are amazing they keep in contact with you regular,
Send you updated emails about their products.
I can not fault this company in any way.
A1 service all the time

I requested information whether this foot would be suitable for my sewing machine as it’s high shank. I had a same day reply and ordered and received the foot within the same week.

GUR were very very helpful on the phone when I was desperately searching for the guides that fit my machine. They posted it out straight away and the guide bars arrived the next morning by 10am. Wonderful help and very fast postage. Thank you

Procrastinated for years about buying an overlocker and finally took the plunge. When it arrived, it wouldn't work (operator error!), and having emailed them about it, I received a very quick and thorough email from them running through all the possible issues step by step and giving me plenty of confidence to know, that if none of these suggestions resolved the issue, they would be there waiting and ready to help further. After following their suggestions, the machine works perfectly - that extra 1mm of push on the socket did it's magic! Now anything that doesn't move gets overlocked! Extremely happy with my overlocker and the level of service/support offered from the outset. Thanks

Brilliant customer service, couldn’t have been nicer. Thank you Palma. Love my new machine, easy to set up, going have lots of fun.

They were really helpful with getting me the best deal.
Had a minor setback with delivery, were in up to date constantly and arrived quicker than expected.
A really great company to buy from, always great quality.

I was able to order the machine I wanted with ease from the website and took advantage of a current money saving offer. The machine was delivered extremely swiftly with no delays or issues and I was able to start using my brand new machine really quickly after making the initial purchase. I would highly recommend buying from GUR Sewing Machines for quality items with fast and caring service.

Really pleased with the sewing machine, top quality. My wife has found it fairly easy to use but still getting used to all the features. On the whole, a very good purchase and a superb sewing machine 👍

This is not the first time I have purchased items from GUR SEWING MACHINES, and it will not be my last. Their customer service, pricing, communications and shipping are second to none. I have every confidence when purchasing from them.

I was very pleased with the service I received from GUR. I asked a question before I made my purchase, and it was answered fully and promptly. My delivery came from Brother, which again was a prompt service.. I would certainly buy from GUR again.

Received my order today, Friday 3rd October and I am totally happy with both the Horn units and the tall chair. What more can I add, would recommend your company, thank you😊😊

Excellent customer service, despite a faulty machine first delivered.
Palma and his team made sure that I got my machine as soon as was possible.
Thank you!

Good company to deal with. A small issue was quickly and efficiently resolved and I’m looking forward to getting to grips with my new machine. Wouldn’t hesitate to use this company for future purchases