I just wanted to say thank you for the service in ordering my sewing machine.
I phoned to enquire about a suitable machine and some were suggested with two being perfect for my needs. There was no pressure to purchase over the phone and I was able to continue to look at these after the phone call had finished.
I decided to purchase a brother innovis 27 Tuesday evening and received emails Wednesday to say my order had been dispatched for delivery Thursday. Several e mails from yourselves and DPD kept me informed of my delivery time. It arrived promptly with a very cheerful driver, well packaged.
I had it working very quickly and it feels brilliant. I am so happy with my choice and your service. I had been recommended a few companies on a sewing page on Facebook and I am really pleased I used you and will naturally reccomend you to others.
Thank you again
This is a ‘must have’ for me these days. I thought I was going to have to give up on needlework due to ageing eyesight. This rests comfortably leaving my hands free to stitch. It’s made such a difference. I thought it might be cumbersome or awkward but it’s not. Great service as ever from GUR. They are my favourite stockists now!
I ordered a Brother cover stitch machine and received a good deal on the model I wanted. The machine arrived very promptly and I was kept informed when it was arriving. I am very pleased with my purchase and also the excellent service that G.U.R provided. I would be happy to buy from this company again in the future.
Ordered a Jaguar 489 2/3/4 thread Overlocker - on a Tuesday after an online chat , it was delivered next morning well packed and ready to go. there was a price alert on this machine which made it £299 there was also 50 free reels of thread and 5 different feet which have been really useful. Machine is a dream to use. I would Recommend this machine and definitely recommend GUR for sewing machines and their service.
I have purchased from this shop on many occasions and always received my items on time and in good order and at good price.
However, I am unable to comment how the company would respond in the event of the item being of inferior quality or received damaged.
This is exactly what happened to me ordering from a different online shop sewingmachinesales where the item was damaged and it would appear that the damage /fault was there before posting. The other company were really horrible, refunded in the end but it has cost me a return postage, so I will never purchase from sewingmachinesales again.
When my foot pedal on my sewing machine started playing up, I was worried that it was going to cost an arm and a leg to get a new one. But luckily, I found GUR Sewing Superstore online really quickly.
The new pedal for my machine was easy to find on the website, a very reasonable price and the whole purchase went really smoothly.
I was kept up to date with every stage of the delivery process and received my foot pedal earlier than I expected.
It was well packaged and in perfect condition.
I now have no problems getting on with my sewing.
Thanks GUR!
After looking online for my next machine for an age I decided to nip into GURsewing.
I’m so glad I did! The guys were so friendly and helpful
In a lovely sewing/show room, I got to take my time and have a play with any machine that caught my eye.
I was able to use the jaguar dqs405 for a good half hour and fell in love. It’s so simple to use, even Threads itself!
Fantastic service, cracking selection of tools, fabrics, pattern cutting equipment etc and all at a good price.
Will definitely be using these guys again!
Beautiful fabric. I purchased this for a border on a scrappy quilt - which contains the same pattern with multi-coloured butterflies on a black background. The majority of the quilt is a gradation of blue - and that matches the butterflies on the white background perfectly. Fast delivery too, so many thanks.
I can thoroughly recommend GUR & wouldn't hesitate to use them again should the need arise. I had a very good and amusing demonstration of Jaguar overlockers, with no pressure to buy. The ex display one that I bought was a bargain price and I am delighted with it. The store is a sewer's paradise with so many fabrics & beautiful threads on display, also a very comprehensive room full of haberdashery.
If you decide to visit just check on opening hours (which I didn't & had to return another day, my own fault.).
I found the whole process of buying a sewing machine from GUR a very pleasant experience from start to finish.
Lots of info on site and kept updated on every step along the way.
I would recommend GUR to my family and friends and already have recommended them to people asking for buying advise in online sewing groups
Exceptional service , ordered thurs evening, delivered monday afternoon. Kept informed of order progess along the way and given the option of changing the delivery time with plenty of notice, which not all companies do.
The Novum Supalock is a sturdy bit of kit, with a robust feel to it. As a complete beginner I wanted a machine that was easy to use and thread. It is, and the instructional dvd on threading was extremely useful. The paper manual is thorough, haven't had to resort to you tube videos to be able to use it! In my opion the stitch quality is very good, my only frame of reference for that is a comparison with a Janome overlocker that i've used in my beginners sewing class. I think the Novum is the better machine.
I’m always a bit dubious ordering from new companies as there are so many “dodgy” ones out there, but GUR Sewing Machines didn’t disappoint.
My embroidery hoop arrived within a few days, as described, securely packaged and with nearly £10 off the price elsewhere, so I was very pleased!
I will be ordering from them again!
Found the item I was looking for, an extension table for my sewing machine, on google search, price was good!
When I checked out the site, if I agreed to newsletters and gave email address a further reduction!
Fantastic! Item arrived quickly and in great condition.
Would recommend GUR for customer service and speed of response.
Thanks Guys!
Very pleased with my gathering foot. I used it on my very old Janome overlocker 434D and was delighted with the result. I have not used this overlooked to its full potential and am so pleased that I am able
I obtain extra feet for it. I recently bought the blind stitch foot from GUR which also have great results. With these new extras I am making much more adventurous use of this 20+ year old overlocker. I will certainly be looking for more items in the future.
Excellent customer service and value for money!..... I finally purchased a Jaguar 489 overlocker after doing loads of on line research and also having spoken to GUR about several models and weighed up their very helpful advice. On receipt, at first I struggled to get the stitches correct, being my first ever overlocker, but having called GUR for advice, I received a phone call from Palma, who talked me through the correct settings, I persevered and sent photos of the results of my test stitches at different settings through, as he suggested. Palma then took the time to call me again and look at the photo samples with me, explaining things very thoroughly. He also sent me the free January offer of a handheld steamer immediately when I queried if I was eligible, so all in all, I cannot fault the customer service I received, it is refreshing to get such great pre and post purchase support. I highly recommend GUR and will certainly be buying again from you again, and thank you for your patience as a novice overlocker sewer! And finally, after speaking with Palma only two days ago for advice, I have now made my first knit fabric item, ever, and all on the Jaguar. It was so quick and easy to do, and looks great!
Absolutely delighted with my new sewing machine. It's made a huge difference to my productivity and although expensive it's worth every penny. GUR Sewing Machines have equally been lovely to deal with (I had an issue with a double order that was sorted out without any hassle). Will def be using this website and company going forward.
My Stitchmaster arrived within about 3 days, really fast considering I live in France. Unfortunately the instructions to the machine were missing, so I called GUR by phone and a copy was sent to me straight away. This is the second machine I have purchased online from GUR and I highly recommend them, delivery is quick and reliable and the staff are very helpful and friendly. I have never actually been to the store but next time I am around Birmingham, I will make a point of popping in to thank them personally. Top shop!!
I have been very impressed, not only with the actual machine but the customer service has been brilliant. I have had a couple of issues, the biggest one being a damaged extension table, but responses to emails has been prompt and no quibble regarding replacement, making the overall shopping experience with GUR a pleasure. I was very impressed with the speed of delivery and the packaging to protect the machine. Also very happy that the promise to price match was upheld. Thankyou to all at GUR.
The gentleman I spoke to was very pleasant, very knowledgeable about sewing machines and extremely helpful. I have been involved with 3 other companies selling sewing machines during my search for the right machine. GUR is 100% better than any of the others I have been into contact with, and is now top of my list for anything to do with sewing machines and accessories. Well done GUR, you are a star. I will highly recommend you to anyone looking for help or advice regarding sewing machines.
I was disappointed that the pattern took 14 days to arrive which was too late for my project. I also did not get a reply to my email asking when the pattern would get to me. You need to make people aware of what your "standard delivery " actually means. I probably won't shop with you again.
Went to the store for advice as I had not heard of Jaguar sewing machines. Was given tutorial and advice, difference of machines explained and much knowledge of all makes obvious. I chose a Jaguar DQS 377 computerised machine. Now happily sewing even quilting a jacket with ease. Beautiful to use. Would always recommend this firm, great service and back up help if needed.
My wife found the sewing machine that she wanted and it was and ex-display model with the full warranty and at a very good price, so we purchased it online on the GUR sewing superstore website.
The whole ordering and purchasing process was easy and quick to do and we were offered the opportunity to pay over two months, which we accepted. Highly recommended.
Very helpful on the telephone before I proceeded with my order. This took a bit longer than I had anticipated to arrive but it did not matter as I was not in a hurry.
I would definitely order from this company again especially as I can telephone to speak to someone if I am not sure which item would be the correct one.
As always, complete satisfaction with all dealings with GUR Sewing Machines and accessories. The staff go out of their way to sort out any queries or problems with orders - they are my first port of call for any machine feet or accessories I need. Super prices and special offers too!
Hi there,
This will be the third time I am ordering these pins from you. I have had good service in the past (bit slow getting to me)
Adriana the lady on the online chat call is very good and helpful so for that I say thank you.
We are busy doing our crafts for March at the Parish Hall all funds made go to charity.
If I could please ask that I get my order quite quickly I would be so grateful
keep up the good work and thanks again
Gina
I had been looking for this banner for quite a while. I ordered it the evening of 9th January this year. I could not believe the speed of the delivery. It arrived first post on the 11th January. The service and efficiency of this transaction was first class. The package was well wrapped and suffered no damage . I would definitely desl with this company again.
Thank you
M Lewis
Product was received very quickly from order. With the option of paying over two months provided an additional advantage with placing order using GUR. The product was in good quality, and is suitable for my wife's needs. I would have no hesitation with using GUR again, or to recommend them to anyone.
I ordered one of the above extension tables and had to return it because it was poorly made ... the perspex was badly cut and the ends were not square and did not fit the machine well enough.
The product had a 'quality checked' sticker on it so it obviously passed the quality test at the factory.
I had to return it tracked at my own expense.
GUR issued a credit and said that I should get my money back within 30 days!
I notice that the price has now gone up by £10 to £69 fyi.
Pretty poor product and service fort something this simple really :-)
My order was processed and dispatched promptly.
The problems I had were with Seur and the delivery in Spain.
What a total shambles! I eventually got my machine by luck, as the driver was talking to someone on the street about my order after trying to deliver it 2 days earlier to the wrong address.
Even the delivery driver stated ' my company are useless'.
I wouldn't mind but the correct address was on one of the 2 stickers on the box!!!!!
