Sewing machines & product testimonials by consumers
08th December 2017 - Mrs C J WILSON

Really pleased with the items I bought, especially appreciated the free delivery. Will buy mire

08th December 2017 - patricia jones

Very good customer services. Will help you with queries and quick delivery

08th December 2017 - Rae Condie

Easy to order and quick to arrive - delivered ahead of original date. Happy to order again from GUR.

08th December 2017 - edna briant

Always a pleasure to do business with Thank You x

08th December 2017 - Mrs Kathleen Parker

Great customer service, quick delivery AAAA****

08th December 2017 - Mr desmond greene

very pleased with sewing machine lamp . it arrived on time and have no complaints. would recommend this company

06th December 2017 - victoria green
I had no problems navigating around the site and had prompt communications when one item was out of stock at the suppliers. Came quickly and very good quality.
would not hesitate to recommend
06th December 2017 - marlene burton
very good service i had put the wrong delivery address on my order but it was soon sorted out would order again price was excellent as well
05th December 2017 - Ms Susan Hughes

I ordered this for my Opal sewing machine and it works like a charm...No more stretching knit fabric as you try to sew as the material can all be placed on the extension table while you work. No stretching from your lap to the machine... The delivery was very fast and it came well packed I will be ordering from this company again
Very pleased

05th December 2017 - Miss Teresa Leite

I am always happy to be able to give top ratings. My order came fast, well packaged and corresponds to the item exactly as described on the website. Thank you for an excellent service!

05th December 2017 - Teresa

Excellent, quick and efficient service and pricing very competitive. Have put my new machine through it’s paces, so far performing very well. Very pleased so far!

05th December 2017 - Mrs Sarah Gill

I was pleased with both products and services. I was informed when part of my order was not available and supplied with an alternative which was totally acceptable. Thank you

05th December 2017 - Mrs Patricia Gough

My order was received yesterday and I am very pleased with your service. When I have knitted this yarn I will be placing another order.

04th December 2017 - Mrs E Barlow

Great service and by far the best price! I have also appreciated the recent offers after my purchase.

03rd December 2017 - Peter Riley
Good prices and fast delivery, hoop well made and works a treat.
03rd December 2017 - Ms Mary SWINNEY

Not my first purchase from GUR. As previously prompt delivery and in good condition. Machine itself is superb.

02nd December 2017 - Birgit Baker
Great service and good communication.
The Pfaff Quilt Ambition 2.0 sewing machine is superb. I love it.
02nd December 2017 - Miss Lucille joyeux
I order a extension table. Then a few days later received a email to inform me that it was out of stock. They offered me a refund or I could wait for my item to come back into stock. I decided to wait for my table. It did not take long to arrive. I was very impressed with the efficiency that my order was dealt with, and the options that I was given. I will be dealing with ’Gur’ again.
02nd December 2017 - Irene Bassett
Stabiliser arrived in good time. Always good service. My fault I should have ordered iron on stabiliser but I'm sure I will make good use of what arrived. I have already re ordered iron an stabiliser and several other products as well.
02nd December 2017 - Chris Hawke
Always excellent service with GUR Sewing Machines. Pfaff bobbins arrive quickly and well packed. Will definitely be buying from them again.
02nd December 2017 - Mrs Chris Ainsworth

Very easy sewing machine to use. I'm very pleased with it, it is quiet to use after using my last singer for 50 years I decided to buy a new one. This is great I recommend it.

02nd December 2017 - Sara Bristow

Good product but delay in delivery. Had to chase twice for information. Will make me think twice about ordering again.

01st December 2017 - Mrs Irene Bassett

I was delighted to find all I wanted at such good value.
Don't know why I couldn't get PayPal to work.

01st December 2017 - beverley jones

Hi there, just to let you know, I am very pleased with the service you provide. Very fast delivery thanks Bev

30th November 2017 - Mrs Sharon Pritchard

Excellent Service. Machine arrived superquick and excellent value for money. Thank you.

30th November 2017 - Mr Graham Curnow

Excellent service, fast delivery, great communication. I would definitely recommend GUR to all my friends and family.

28th November 2017 - Jacqueline A Thomas

Very quickly delivered. GUR are my go to place for feet and accessories for my Janome TXL607.

28th November 2017 - MRS E TALBOT

I had a great experience with one on your sales staff, Steve. He was very patient and thorough. There was some difficulty with the pricing: on your system the price was changing as it should, but despite reloading the website several times, the wrong price continued to show on my computer. Anyway, we made the deal over the phone in the end and I was very satisfied with the outcome. Steve emailed me with the whole purchase details. I love the machine, but am slightly disappointed with the extension table as it moves when quilting. I thought the better quality table was offered in the deal and when this one came it had to be assembled and as it is, I'm not sure it's actually much use. Other than that, I think I had a very good purchasing experience. Well done, Steve.

28th November 2017 - Mrs Sue Lock

Website was easy to use, delivery was prompt and product was exactly as described. Excellent.

27th November 2017 - Tracey Porter

This item arrived in good time.
The only thing I don't like is the needle size is not printed on the needle. Therefore you will need to ensure you always keep the needle away from any others and in the packaging.

26th November 2017 - Mrs June Jackson

Dealing with GUR was as always, easy, efficient and convenient. They kept me informed regarding the status of my order and offered me options regarding this. Thank you GUR for excellent service.

26th November 2017 - Mrs Rosemary Hyde

I find your on line service to be one of the best. You have such a variety of goods to offer. I would recommend you.

24th November 2017 - Mrs Nora Stuart

I live in France and orders normally take 5 working days, this one however took over 2 weeks. Sent an email to ask when it was despatched, and had a reply straight away, the post let us down this time, but GUR were very helpful as usual, always kind helpful and understanding.

23rd November 2017 - Elke Schroeder

Perfect Service, quick delivery and very good prices. Anytime again!

21st November 2017 - Christine Humphreys
Really enjoying using my walking foot for the first time I can sew through layers of fabric. The foot is of excellent quality and I would recommend it to anyone
21st November 2017 - MRS BRIDGET BARNARD

The staff were very helpful and the delivery was next day. I am thrilled with the machine. I would recommend GUR to anyone.

20th November 2017 - Susan Morrison
Thank you for this sweet little mole kit.The instructions were clear and delivery quick.This was the first time I have made a soft toy.It looked more like a Guinea pig than a mole though,but that was due to my lack of experience.
Regards
Sue
17th November 2017 - Sascha Dunya

I ordered a new hoop for my embroidery machine. The hoop was in stock and shipped very quickly. It arrived in France within a couple of days. I had an additional question which was answered promptly. I can heartily recommend this shop.

16th November 2017 - Mrs Gaynor Cusden

Very easy to order and I haven’t had a problem so far. I wish delivery was quicker but as you don’t pay for this there is no reason to moan. All in all a great service.

14th November 2017 - Lorraine Walker

Have enjoyed looking at your website, I ordered a bobbin box for a friend and was delighted to see all your lovely fabrics!
Will recommend you to my quilting group.

14th November 2017 - Hilary Berry

Excellent service - as always. Items arrived promptly and as specified.

What else to say - except thank you

14th November 2017 - Mrs Ann Thornton

Very good service and value for money. Will certainly use this company again.
Ann

13th November 2017 - Diane Whittle
thank you so much .next day delivery was spot on time
my CoverPro is perfect many thanks.
13th November 2017 - Mrs Kathryn Roberts

The site was easy to navigate and use and the part ordered arrived the following day. The foot is robust (unlike some I have seen) and has received a lot of use since delivery.

08th November 2017 - Mr Alfred Bullock
Everything about ordering went smoothly,got what I expected,delivery on
schedule.
08th November 2017 - Mrs Joanne King

My first experience shopping with GUR and it was all good. The description of the lamp was excellent and the ordering/delivery service went smoothly. Simple self assembly was straightforward. The lamp is perfect. I do a lot of tapestry and knitting and wanted something which would provide good task lighting without blinding other people in the room. I would not have chosen such a modern style, but needed the functionality of the light. As it stands behind the sofa the top is really unobtrusive so it's not a problem at all. Love the touch controls and the choice of colours. I have used it a lot since purchase and am very pleased.

08th November 2017 - Mr Anthony Walker

Not prepared to give testimonial due to poor after sales in relation to unresolved usb issue on previous machine. Basically guarantee and warranty not worth a sook. Do not have room to keep cardboard box with polystyrene inserts.
Will be buying elsewhere in future...

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GUR Reply: Sorry that we have upset you, we have the same rules for all our customers, if any machine under warannty need attention we will collect free of charge on the understanding you have the orginal packaging...in the past we have had so many machines damaged in transits because of poor packing by customers, if customer has no packing we will still solve any repairs as long as the customer returns the product to our repair department.

Please read our T&C’s: http://www.gursewingmachines.com/terms

Please post out item to us or in person to GUR and we would be happy to solve any issues.

07th November 2017 - Helga Bossler
Goods arrived well packaged and complete. A shipment with USPS I would prefer in the future because of the better shipment tracking than the delivery by Royal Mail. I would go back to GUR Sewing Machines at any time.
07th November 2017 - Marthese Attard Borg
Very very excellent service and Janome Atelier 9 is exactly what you pay for.
It was my dream sewing machine which I got as a present from my husband.
Though I am an intermediate in sewing, I don't expect not to break a needle or make little stupid mistakes while sewing, but the Atelier 9 doesn't jam the sewing machine neither the bobbin jumps out. It's heavy duty and very easy to use, with great very helpful instructions on screen and CD.As for the embroidery it connects with the apple Ipad and mobile. You can download designs from a lot of different websites as many as you like free and paid.Well I am a starter as for embroidery but Janome Atelier 9 made me feel like a true professional because it embroiders fast and amazingly nice and neat.Very highly recommended seller with excellent all time communication and as much Janome Atelier 9 does wonders.
07th November 2017 - Marthese Attard Borg
Excellent service and product exactly as described. Both seller and Janome multi spool stand are highly recommended.
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