GUR Sewing Superstore - Testimonials
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Sewing machines & product testimonials by consumers
22nd February 2017 - Mrs Pat Davis

Very helpful on phone. Order arrived promptly and the feet I ordered fit fine.
It was a delight for a brummie who now lives on the south coast to hear a friendly voice from Birmingham. I would certainly use GUR again and recommend your products and customer service.

21st February 2017 - Mrs M Bennett C/O Jack Modley

Very impressed with advice I received also the prompt service and delivery when buying the Janome GUR 500.The machine was not for myself it was a gift for my Godsons girlfriend so he asked me for help finding the machine.The machine was a huge success. Wouldn't mind one myself!I will use GUR again their for my sewing goods.Thankyou GUR.

17th February 2017 - Leonard Batten

Arrived swiftly with good notification from the carrier good product and a fair price very pleased with my dealings with GUR
Thank you

16th February 2017 - Hilary Wren

Great Buttons! ( Just what I was looking for, - for a 1940's style dress! Shank buttons are hard to find these days.). There are so few good haberdashery shops around now.
I am very pleased to have found G.U.R. Good service and prices. I will definitely use again and recommend to others. Thank you!

16th February 2017 - Miss Charlotte Day

Couldn't believe how quick it came!! Their emails were so clear with your invoice and warranty with what it covers and the machine came next day. Really can't fault this company

15th February 2017 - Mrs Sandra Haggerty

Very easy to navigate website. Speedy delivery, well packaged item. Full receipt received separately in the post. Would definitely purchase from this company again. Very happy with the sewing machine. Thanks for a swift, problem free experience.

15th February 2017 - Miss miriam wilcock

Great sewing machine, was recommended to me by my sister who has had one for a year. I like the automatic needle threader and needle up and down. I would recommend your company to other family and friends, your service is quick and your web site easy to navigate.

12th February 2017 - Meryl Jones

It took me almost a year before I made up my mind to consider buying an overlocker but not knowing much about these fascinating machines GUR were extremely helpful explaining different types and suitability. Such helpful staff and with no hint of pushy sales techniques!! This is my second machine bought from GUR...after sale care and helpful advice including hints & tips is at hand from GUR whenever I"ve needed it...they are brilliant. Thank you GUR. ...Meryl.

11th February 2017 - Tessa Craig

Thank you. Just the beads I wanted as eyes for my Easter chicks.
Am looking forward to using the fabric next Christmas.

11th February 2017 - Peggy Coombes

Another happy experience shopping with GUR and after a little chat on line with Stephen - love this feature on the web site - I know I'm ordering the correct items and I am really enjoying using my extension table on my Pfaff Ambition Sewing Machine

11th February 2017 - Mrs Angela Burrett

When I ordered 6 fat quarters of Noah's Ark Animals 2 by 2 I expected the fabric to arrive in 1 long piece 1.5 meters. I wanted it to back a child's quilt. I was very disappointed when it arrived pre cut. Looking back on your website I have now seen a small 'fabric is precut' note. This is not clear enough.
The fabric is lovely but cut so that I cannot use.
Very disappointed.

08th February 2017 - Mrs Josephine Turner

I found the web site quite easy to navigate and found just what I wanted. Free postage is a great plus. Looking forward to making up the patterns for grandchildren.

07th February 2017 - Mrs Lynda Boyle

As a newcomer to embroidery, I decided to purchase GUR 's embroidery frames first. The thinking behind this was, that if I was heavy handed and broke the frame it hadn't cost a lot.

However, once I received them I couldn't tell the difference between the Brother frames and the GUR ones. I am really impressed with the quality and sturdiness of them, it belies the cost.

I would have no problem in recommending them.

Thanks GUR

 

06th February 2017 - Jennie Dunstan

BLISS! That sums up my feeling when I started sewing: my machine no longer disconnected in mid-sewing for no particular reason. I obviously had a faulty foot control - it's going back to Janome.
Service from gur was brill - thank you.

03rd February 2017 - Ms Jaki Randall

I couldn't buy the machine as if had been damaged but I was offered an excellent alternative at a really good price and I'm really pleased with it. The customer service provided by GUR is fantastic, other companies should take note!

31st January 2017 - Lynda Boyle

The service from GUR Sewing Machines was excellent.

This is the second machine I have bought from them. My first was a Brother 4234D Overlocker. I have already recommended GUR to other buyers.

The Brother Innovis NV750E is an excellent machine, very easy to thread, lots on onboard patterns. It's also a very quiet machine in operation.

I am very pleased with my purchase and would recommend GUR Sewing Machines.

28th January 2017 - Lesley Pickering

fab customer service, can't fault it :)
The person i spoke to on the phone was so helpful, even fetched the Tape Binder to confirm what came with it.

28th January 2017 - Mrs Lynn Donnelly

Great Service and price
Bought an overlocker
Arrived 1st working day after ordering at no extra cost
Came ready threaded which was great and to change thread just tied it to one on there and let it run through, so no problem / need to re thread.
The sewing machine and overlocker storage bags also great, strong, durable attractive and big enough for machines and accessories
Only hiccup ordered thread and only received 3 instead of 4 bobbins of cotton.

28th January 2017 - Mrs Julie Nunn

Very efficient and quick order to delivery service but some communication as to when my parcel would arrive and instructions or You Tube link to help me fit the foot would have been useful.

27th January 2017 - Mrs Josephine Robinson

1st time I have used your company a friend recommended you
very quick service arrived perfect timing for quilting project
Thanks Jo

26th January 2017 - Mary Hylton

Could not find this particular fabric anywhere in the USA, and was thrilled to find it here - fabric was reasonable, website easy to click through, shipped very quickly and with minimal cost, arrived well packaged and everything in my experience was perfect! Would highly recommend their store! Roanoke, Virginia, USA

26th January 2017 - Mrs Claire Sayer

Good service. They arrived on time and were good quality. Toy filling bag much bigger than I expected so filled both mini toys with most of the packet still left over for other projects. I made them for my children and they are very happy with them.

25th January 2017 - K Morrison

GUR provided a very good service. My order arrived very quickly. The bobbins were a bit of a disappointment as the they must have changed the design. There are no slots to put the thread through to make for easier threading and even winding on the bobbin, but that is not the fault of GUR
 

24th January 2017 - ANN BURGESS-RAY

Excellent customer service. Will use you again.

My only problem was trying to order Jaguar sewing feet on your web site, it took so long I gave up and contacted customer service to order. This is the only reason for me awarding a 4 star rather than a 5 star.

23rd January 2017 - julie sexton

Fantastic service, really pleased.
Will definitely use this company again
And delighted with the new sewing machine

23rd January 2017 - Dr Ana Lerga

So far it has been a very good purchase, easy to familiarise with. But i have not done anything very challenging yet.

22nd January 2017 - Mrs Jaquelyn Charlton

My hoop took rather longer than I expected to arrive, however it was with me within a week so I can't really complain.
When I phoned to enquire about it, the customer service representative what very helpful and polite.
I was a little surprised to receive it with no packaging, Husqvarna hoops usually come in a card sleeve with the Husqvarna logos etc on. I have no reason to doubt its authenticity however.

21st January 2017 - Mrs Peters

Although I knew what I wanted before visiting GUR, when I arrived the guys were very helpful and friendly. I was able to see a machine set up ready and try before buying. I then placed my order for delivery to my home address. The order arrived on time and well packaged.
The machine itself is very easy to operate and performs very well. If you are unsure about how to use a machine like this there are plently of YouTube videos to help you out.
I would definitely recommend the supplier and the machine.

18th January 2017 - JW

Not the speediest despatch and delivery. Had to email to ask where it was after several days from ordering. Overedge Foot is okay and kind of does the job, but I thought I'd be getting something superior to my cheaper Amazon one by buying a genuine Janome part; unfortunately it's not really.

18th January 2017 - RITA WOOD

excellent service very helpful marvelous customer service will recommend to all my friends and family very very pleased

18th January 2017 - Mrs Shuna Bland

I wanted a small, very sharp pair of scissors and these are just right. I am very pleased with them. The young man who does telephone customer service at GUR was extremely helpful. Thank you.

17th January 2017 - Mrs Kelly Packham

I love my diamond cutter, it's compact to store and works beautifully.
It was delivered quickly, I'm a very happy customer.

17th January 2017 - rogena styles

Super fast dispatch and delivery.

Which was great because when I set my mind on something, I want it yesterday. Lol this is a dream to use. Having never used one before.

It will certainly help immensely when making dolls clothes as they are fiddly to turn back a hem twice and bulky. No need with this to stabilise the edges. Just turn back once. I also bought the invisible hem foot. Love that even more.

15th January 2017 - Beverley Skeen

Very prompt delivery, pleased with my purchase competitive price. Will be happy to purchase again in the future.

14th January 2017 - christine archer

The model I had ordered was not in stock but there was only a short delay in getting a new supply in. My lovely machine then arrived,securely packaged. Having fun using it. Very pleased with it.

13th January 2017 - E Mincer

I'd bought my daughter a machine from GUR before Christmas, and had purchased an open toe free motion foot from a different supplier. Mistake! It didn't fit the machine. So I contacted GUR, who were very knowledgeable about the differences between each machine. The foot arrived quickly, fits, and my daughter is delighted with it. Can't really ask for more than that!

13th January 2017 - Mr Cathy Murphy

Fabulous Product
Love it
So glad I spent the extra and bought the one I needed!

11th January 2017 - Mr Richard Cartwright

I can only describe my shopping experience with G.U.R. As first class. The item was despatched very quickly and the courier they used was superb, keeping in contact and delivering at the appointed time. The delivery was only standard rate but I have paid premium rates for poorer service elsewhere. I am extremely pleased with the purchase and would certainly look to G.U.R. for similar items in the future. Thank you G.U.R.

10th January 2017 - Mrs Marion Collins

I have been looking for a while for a smaller hoop for my Creative 1.5 to do smaller projects and this one seemed to fit the bill. I have used the 'light' inner hoop so far and it worked very well and am pleased with the result.

10th January 2017 - Tamsyn Murphy

Very easy to find and order what I wanted online, payment process was simple and order was shipped in a very timely manner. Overall I am very pleased and would order from this site again.

08th January 2017 - Mr Elwyn Harker

Well, that was so easy. Went to the GUR website, chose my machine, made secure payment. The sewing machine was delivered on the date as promised.
All I have to do now is learn to sew.

05th January 2017 - Pamela Findlay

Great company and great service. I've bought sewing machine feet from them previously and the delivery time is excellent. I wouldn't look anywhere else.

04th January 2017 - Pauline Spence

I was very pleased with the service l received when l placed my order for a Plexi Table for my Janome sewing machine. My order arrived within a few days and was very well packaged and l would certainly use GUR again with no hesitation.

04th January 2017 - Miss Helen Bishton

first rate service as usual and delivered on time
Only 1 small disappointment in that no little freebies as i received when i bought my over locker from you which was a considerably lower priced item

02nd January 2017 - Mrs Christianne Bailey

This is an brilliant task light (literally!). I've had a look at a number of daylight lamps at a few of the craft shows and I always returned to this one. It's not one of the cheapest, so I shopped around a bit but when GUR offered this light at a considerable Black Friday discount, I didn't hesitate. The description of this product on the GUR website is accurate, so I will not go into too much detail here, but the main selling points that made this light ideal for me are that the two rows of LED lights are dimmable and can be selected individually (so you can have either the front row, the back row or both rows on). This means you have total control of the level of light and I can have the light turned low if I'm working on my computer but can turn it up to its brightest level when I'm sewing. The lamp provides good full spectrum daylight, which is great if you're working with colour-sensitive projects. The light can be adjusted vertically, horizontally and laterally so I can have it above my desk as a reading light or pull it out over my sewing machine or over my lap if I'm working on a sewing project. The light attaches to the table with a clamp. This didn't quite suit me, as my table is positioned up against the wall, under the window. However, you can easily attach the clamp to the side of your table or – as I have done, to the window sill (which has a lip of just under two inches) – as you can rotate the pin that slots into the clamp 360° so it doesn't matter if the clamp is attached 'backwards' or 'sideways'. If this still doesn't work for you, there is a heavy metal foot available for this lamp that would allow you to position it on a flat surface any which way you like but – be warned – it is quite expensive! GUR's service was excellent as ever, with same day dispatch and next day courier delivery. I cannot recommend this company highly enough! Great deals at competitive prices and great service; you can't ask for more!

01st January 2017 - Elaine Wearing

This was my 3rd purchase from GUR. Service received was excellent as always. The live chat online is extremely fast, friendly and helpful. Would highly recommend GUR. Thank you *****

31st December 2016 - Peggy Coombes

I first of all got advice on live chat with Steven for the correct stitch in the ditch foot for my pfaff ambition sewing machine, I had purchased from another supplier a clear foot but sadly it broke after the 3rd time using it, so I got the metal one, as advised by Steven, I can fully recommend this foot.

Delivery was really quick considering it was just before Christmas and I was soon back to quilting.

29th December 2016 - Jacqueline A Thomas

GUR is my go to site for feet for my Janome sewing machine. I have recommended them to people who have expressed an interest I buying both sewing and embroidery machines. My mother has just bought a sewing machine and I have recommended this site as the place to go for spares.

I have purchased from them in the past. The delivery timeline is excellent and the items come well packaged.

19th December 2016 - Mrs BARBARA DUTTON

Ordered this for a Christmas gift off my husband have not opened it yet so cant say anything about machine. The service from GUR was top and true and the delivery was quick received within 2 days from placing order.

13th December 2016 - Miss ├ůsa Malmkvist

I am very happy with my purchase. I had e-mail contact with you before I made my order and the customer service was perfect! Thank you Gur! I love my new serger. I would definitely recomend my friends to buy from you and if I were to buy a sewing machine again, I would come back to you. Very fast and good delivery. Thank you!

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