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Order Line: +44 0121 359 5335

Servicing & Repairs

We are agents for most of the leading domestic sewing machine manufacturers. We don't just sell machines, we also carry out full servicing at our workshop.

With extensive experience and technical expertise, our in-house technicians are committed to keeping your sewing, embroidery, or overlocker machine performing at its very best. Each repair or service is handled with care and precision, ensuring your machine continues to deliver reliable results.

Please note: We only carry out warranty repairs on machines that were purchased directly from GUR. Unfortunately, we’re unable to process warranty claims for machines bought through other retailers, as these are supported by the original point of purchase.

If your machine is within its warranty period and was purchased from us, we’ll do our utmost to prioritise your repair and aim for a swift turnaround—so you can get back to creating with minimal disruption.

WHAT'S INCLUDED IN A SERVICE?

  • Courier Collection
  • Immediate updates via email/telephone
  • Tension Adjustment
  • Stitch Timing
  • Needle Bar Alignment
  • Needle Bar Height reset
  • Lighting test
  • Feed Mechanism timing
  • Bobbin Winding Function test
  • Electrical wiring exam
  • Hook Timing
  • Machine synchronization
  • Noise Reduction
  • Safety Check
  • PAT Testing
  • Stitch formation
  • Bottom Tension Health Check
  • Fuse test
  • Lubrication
  • Part repairs (where possible)
  • Part replacement (if necessary)
  • Gear Check
  • Machine Valet
  • Courier Delivery

BOOK YOUR MACHINE IN FOR SERVICE/REPAIR

Finance
Free
Postage
Fast Next Day
Delivery
Unbeatable
Prices
Interest Free
Finance Available*