Payment Options

You will need to start a fresh application with a new email ID as your application is linked to your email ID.

All applications stay in the Omni portal for compliance reasons and cannot be deleted. You will need to start a fresh application with a new email ID (as your application is linked to your email ID).

No. Please be sure to use the finance calculator to develop a payment plan that is affordable and works for you. You will be prompted for the deposit amount and the length of finance when you start the application. This cannot be changed one you start the process. 

Yes, but this must be done in advance of the credit application. For your information, the finance is available when an item (sewing machine or furniture) which is included in our pre-approved finance list is in your basket. The finance will then be available on the whole basket. We cannot add items after your application is approved so please be careful to get this right from outset.

We always try and dispatch machines on the same day that the deposit is paid (if this happens before 2pm). Sometimes, this can take 24 / 72 hours.

Call us on 0121 359 5335 if you have any issues at any stage. Contact the number on the Omni application if you need any help or support through your application.

Yes - you call Omni capital directly to make early payment for your purchase. There are no penalties for early payment.

If there's something you're not happy with, we'd like to be informed so we can resolve your issues.

Complaint handling and dispute resolution process

Please contact us as soon as possible.

You can contact our Customer Service Team who are here to help and they will try to provide a suitable solution.

Upon receipt of your complaint, we will contact you in 3 working days to resolve your issue.

Our customer Service Team will ask you to provide any relevant information which helps us identify the issue you have with your product.

Online – info@gursewingmachines.com

Post – GUR Sewing Machines, 37 New Summer Street, Birmingham, West Midlands, B19 3QN, United Kingdom

Escalating the complaint

If you're not happy with the resolution of the complaint, please speak to the person handling your complaint and they will discuss and explain the reasons for the resolution reached.

If you wish for your complaint to receive further review, please email us or contact us in writing at the address above.

If you are still unhappy after further escalation and your item has been ordered via Novuna Personal Finance you can also contact Novuna directly to discuss the matter further.