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Warranty

Brother Sewing / Overlocker / Coverhem / Embroidery Machines

Brother 3 Year Warranty

If the Product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained,you will be responsible for any costs incurred by couriers to return the machine to ourselves. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, cutting knives, loopers, embroidery frames), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

What's CoveredBrother WarrantyGUR Warranty
Parts3 Years3 Years
Electrical Parts3 Years3 Years
Labour3 Years3 Years
Collection & Delivery3 Years3 Years

Warranty Registration

There is no need to register your warranty.

Please keep your receipt as proof of purchase.

The product warranty is nontransferable should the machine be sold or given away at a later date.

When this Warranty not Apply

This warranty does not apply to:

  1. Material damage caused by external influences on this product
  2. Damage caused by incorrect installation, incorrect or inappropriate use, misuse, negligence or accident (including, but not limited to, the transport of this product without proper preparation or packaging); and
  3. Damage caused by other non-Brother devices or programmes used together with this product (including, but not limited to, the use of consumable items and accessory items).
  4. This warranty shall become INVALID if this product is altered in any way (including, but not limited to, as a result of attempted warranty repairs without Brother's authorisation or alteration or removal of the serial number).
Brother Stellaire XE1 & XJ1 5 Year Warranty

Brother 5 Year Warranty

If the Product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

What's CoveredBrother WarrantyGUR Warranty
Parts 5 Years5 Years
Electrical Parts5 Years5 Years
Labour5 Years5 Years
Collection & DeliveryN/AN/A

Warranty Registration

There is no need to register your warranty.

Please keep your receipt as proof of purchase.

The product warranty is nontransferable should the machine be sold or given away at a later date.

When this Warranty not Apply

This warranty does not apply to:

  1. Material damage caused by external influences on this product
  2. Damage caused by incorrect installation, incorrect or inappropriate use, misuse, negligence or accident (including, but not limited to, the transport of this product without proper preparation or packaging); and
  3. Damage caused by other non-Brother devices or programmes used together with this product (including, but not limited to, the use of consumable items and accessory items).
  4. This warranty shall become INVALID if this product is altered in any way (including, but not limited to, as a result of attempted warranty repairs without Brother's authorisation or alteration or removal of the serial number).
Brother VR 1 Year Warranty

Brother 1 Year Warranty

If the Product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

What's CoveredBrother WarrantyGUR Warranty
Parts 1 Year1 Year
Electrical Parts1 Year1 Year
Labour1 Year1 Year
Collection & DeliveryN/AN/A

Warranty Registration

There is no need to register your warranty.

Please keep your receipt as proof of purchase.

The product warranty is nontransferable should the machine be sold or given away at a later date.

When this Warranty not Apply

This warranty does not apply to:

  1. Material damage caused by external influences on this product
  2. Damage caused by incorrect installation, incorrect or inappropriate use, misuse, negligence or accident (including, but not limited to, the transport of this product without proper preparation or packaging); and
  3. Damage caused by other non-Brother devices or programmes used together with this product (including, but not limited to, the use of consumable items and accessory items).
  4. This warranty shall become INVALID if this product is altered in any way (including, but not limited to, as a result of attempted warranty repairs without Brother's authorisation or alteration or removal of the serial number).
Jaguar Sewing Machine / Overlocker Machines

Jaguar 3 Year Warranty

If the Product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bobbins, bobbin cases, carbon brushes, springs, hooks, loopers, overlock knives, bulbs, belts, needle threaders, needle plates etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

What's CoveredJaguar WarrantyGUR Warranty
Parts2 Years3 Years
Electrical Parts2 Years3 Years
Labour2 Years3 Years
Collection & DeliveryN/A3 Years


Warranty Registration

There is no need to register your warranty.

Please keep your receipt as proof of purchase.

The product warranty is nontransferable should the machine be sold or given away at a later date.

When this Warranty not Apply

This warranty does not apply to:

  1. Material damage caused by external influences on this product
  2. Damage caused by incorrect installation, incorrect or inappropriate use, misuse, negligence or accident (including, but not limited to, the transport of this product without proper preparation or packaging); and
  3. Damage caused by other non-Jaguar devices or programmes used together with this product (including, but not limited to, the use of consumable items and accessory items).
  4. This warranty shall become INVALID if this product is altered in any way (including, but not limited to, as a result of attempted warranty repairs without Jaguar's authorisation or alteration or removal of the serial number).
Novum Sewing Machine / Overlocker Machines

Novum 3 Year Warranty

If the Product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bobbins, bobbin cases, carbon brushes, springs, hooks, loopers, overlock knives, bulbs, belts, needle threaders, needle plates etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

What's CoveredNovum WarrantyGUR Warranty
Parts2 Years3 Years
Electrical Parts2 Years3 Years
Labour2 Years3 Years
Collection & DeliveryN/A3 Years


Warranty Registration

There is no need to register your warranty.

Please keep your receipt as proof of purchase.

The product warranty is nontransferable should the machine be sold or given away at a later date.

When this Warranty not Apply

This warranty does not apply to:

  1. Material damage caused by external influences on this product
  2. Damage caused by incorrect installation, incorrect or inappropriate use, misuse, negligence or accident (including, but not limited to, the transport of this product without proper preparation or packaging); and
  3. Damage caused by other non-Novum devices or programmes used together with this product (including, but not limited to, the use of consumable items and accessory items).
  4. This warranty shall become INVALID if this product is altered in any way (including, but not limited to, as a result of attempted warranty repairs without Novum's authorisation or alteration or removal of the serial number).
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