My name is Anna and this is the first time that I have ever written a review - they asked me to share my thoughts about their service and my machine for the benefit of other customers who might be thinking about the new model. Please forgive me if some of this bores you, but I write and speak a lot and feel that it is important to be clear at all times. I have been sewing in my spare time for several years now. I own a Jaguar 127 and have always found the machine very reliable and was of course glad to learn that they had made a new model. Lost of cash They put my mind at ease when I was told that GUR was able to offer me a Jaguar 30 day peace of mind guarantee for my purchase - I could not believe that I was able to purchase the machine and use it with no risk for 30 days and return it for a full refund if I was unhappy for any reason. This was the first time that I had heard of an offer of this type since I have started sewing - wow! I am overjoyed with the new machine, the Jaguar DQS 405 Sewing Machine. The staff at GUR were very kind and professional, they were even able to offer me £100 trade in for my old machine. I wanted to know more about the new Digital Quick threading system. The sales person at GUR said that it was the best thing since ‘sliced bread’ - I was slightly dubious about this comment but I did trust the Jaguar name and my friends had recommended GUR to me, so I thought that I would dive in and give it a try. Anyway, the machine arrived and I turned it on, pulled the threader into the right position whole thing threaded itself up! This was amazing and I was overjoyed. Your see, I am now getting a little elderly now, and my eyes are not as sharp as they used to be. Threading was always one of those things that I just had to do and used to hate. Now, I am able to thread my needle with my eyes closed and with no stress. This already saved me lots of time and has made the the whole process so much easier for me - thanks GUR. The machine has a well built construction, sounds really solid and has a very simple menu system, I have already started to sew dresses and have now finished my first project - curtains for the front room! The machine has been able to do manage and sew together silks to heavy material with no issues at all. Finally, I want to say that I am grateful to the GUR team, who really looked after me and always gave me the best advice for my situation, the machine is the best investment that I have made in a long time!