TESTIMONIALS

Thank you GUR Sewing Machines for your speedy response to our order. My partner loves the Pfaff Quilt Ambition 2.0IDT sewing machine.

We had an unfortunate issue with the courier dropping the machine but you kindly contacted us immediately, organised a replacement and met our expectation with a speedy delivery.

Thank you to your customer service team for excelling in their service and fantastic attitude - I wish more customer service teams could match your people!

Thank you again

The kit came promptly and I was able to sew it up in time for my nephews birthday. He was so delighted it made my day.

Even though there was a mixup concerning delivery it was sorted out quickly and efficiently. Being able to get this machine at half price was an added bonus.

Fantastic and friendly service. I phoned a couple of times to ask some technical questions about the sewing machine I had my eye on. Staff were warm, highly knowledgeable and very approachable. My order arrived quickly, and the machine is brilliant. I can't recommend GUR enough, and will have no hesitation to buy from them again. Many, many thanks!

Regards, Sue

I bought the Hobbylock 2 to replace an old stitchmaster overlocker that had broken tension dials, and although GUR did try to find me new ones, this machine was so old that they don't do them anymore, and they couldn't find a replacement to fit. I went for the Pfaff as I have a Pfaff performance 5 sewing machine and I am very happy with it. It was threaded already when it arrived so that was great to just get started. I have since re-threaded it and made a dress, and all is good. I am going to have a practice today with all the other stitches is can do. The lint tray is great, saves a lot of mess that my old one made. I also like the LED light as my sewing room needs a good lighting on the work area. It also came with a box of threads, very happy with that, and was delivered free of charge to me in France.Thank you GUR once again! Nora

Fantastic service and always helpful. I’d highly recommend GUR Sewing Machines to anyone who wants quality products, with quality service and follow-up.

Everything was perfect. This is the second time I am shopping at GUR. I am very pleased with both of my purchases. I highly recommend them.

I ordered the sewing machine bag on line and had no problems ordering and the delivery time was very good. The bag as good value for money and will definitely use the again

Really pleased with the items I bought, especially appreciated the free delivery. Will buy mire

Very good customer services. Will help you with queries and quick delivery

Easy to order and quick to arrive - delivered ahead of original date. Happy to order again from GUR.

Always a pleasure to do business with Thank You x

Great customer service, quick delivery AAAA****

very pleased with sewing machine lamp . it arrived on time and have no complaints. would recommend this company

I ordered this for my Opal sewing machine and it works like a charm...No more stretching knit fabric as you try to sew as the material can all be placed on the extension table while you work. No stretching from your lap to the machine... The delivery was very fast and it came well packed I will be ordering from this company again
Very pleased

I am always happy to be able to give top ratings. My order came fast, well packaged and corresponds to the item exactly as described on the website. Thank you for an excellent service!

Excellent, quick and efficient service and pricing very competitive. Have put my new machine through it’s paces, so far performing very well. Very pleased so far!

I was pleased with both products and services. I was informed when part of my order was not available and supplied with an alternative which was totally acceptable. Thank you

My order was received yesterday and I am very pleased with your service. When I have knitted this yarn I will be placing another order.

Great service and by far the best price! I have also appreciated the recent offers after my purchase.

Not my first purchase from GUR. As previously prompt delivery and in good condition. Machine itself is superb.

Very easy sewing machine to use. I'm very pleased with it, it is quiet to use after using my last singer for 50 years I decided to buy a new one. This is great I recommend it.

Good product but delay in delivery. Had to chase twice for information. Will make me think twice about ordering again.

I was delighted to find all I wanted at such good value.
Don't know why I couldn't get PayPal to work.

Hi there, just to let you know, I am very pleased with the service you provide. Very fast delivery thanks Bev

Excellent Service. Machine arrived superquick and excellent value for money. Thank you.

Excellent service, fast delivery, great communication. I would definitely recommend GUR to all my friends and family.

Very quickly delivered. GUR are my go to place for feet and accessories for my Janome TXL607.

I had a great experience with one on your sales staff, Steve. He was very patient and thorough. There was some difficulty with the pricing: on your system the price was changing as it should, but despite reloading the website several times, the wrong price continued to show on my computer. Anyway, we made the deal over the phone in the end and I was very satisfied with the outcome. Steve emailed me with the whole purchase details. I love the machine, but am slightly disappointed with the extension table as it moves when quilting. I thought the better quality table was offered in the deal and when this one came it had to be assembled and as it is, I'm not sure it's actually much use. Other than that, I think I had a very good purchasing experience. Well done, Steve.

Website was easy to use, delivery was prompt and product was exactly as described. Excellent.

This item arrived in good time.
The only thing I don't like is the needle size is not printed on the needle. Therefore you will need to ensure you always keep the needle away from any others and in the packaging.

Dealing with GUR was as always, easy, efficient and convenient. They kept me informed regarding the status of my order and offered me options regarding this. Thank you GUR for excellent service.

I find your on line service to be one of the best. You have such a variety of goods to offer. I would recommend you.

I live in France and orders normally take 5 working days, this one however took over 2 weeks. Sent an email to ask when it was despatched, and had a reply straight away, the post let us down this time, but GUR were very helpful as usual, always kind helpful and understanding.

Perfect Service, quick delivery and very good prices. Anytime again!

The staff were very helpful and the delivery was next day. I am thrilled with the machine. I would recommend GUR to anyone.

I ordered a new hoop for my embroidery machine. The hoop was in stock and shipped very quickly. It arrived in France within a couple of days. I had an additional question which was answered promptly. I can heartily recommend this shop.

Very easy to order and I haven’t had a problem so far. I wish delivery was quicker but as you don’t pay for this there is no reason to moan. All in all a great service.

Have enjoyed looking at your website, I ordered a bobbin box for a friend and was delighted to see all your lovely fabrics!
Will recommend you to my quilting group.

Excellent service - as always. Items arrived promptly and as specified.

What else to say - except thank you