TESTIMONIALS

Was a little disappointed as to how long it took to dispatch a sewing pattern, didn't fit in with your information

I was very impressed with the prompt replies I received from Steven on line. I had several questions about the janome memory craft 8900 qcp special edition and he took the time to answer my questions. Not only that , but the special price he quoted me for this model was the cheapest I had seen on line. I also requested a few "bundle " items, that also had been discounted. Their knowledge of the products I then purchased was very impressive together with the prompt delivery of my order
Thankyou

Item was sent very quickly and was so easy to fit. Once more GUR have proved themselves to be a first class company.

My order arrived in good time. Good price due to the discount. Although 1 of the items was not what I ordered (wrong colour wire), the customer service was excellent. I had a speedy response and they sent out the item I should have had straight away, without even asking for the other to be returned and it arrived very quickly. Great service, thank you!

Excellent service. Arrived promptly and very good value for money. Many thanks I would use you again in the future for any sewing needs.

brother usb stick no 3 purchased. Very quick to despatch. Excellent product and excellent service.

I ordered two sewing machines for a sewing grouo I run with accessories. Although the machines I wanted were out of stock at the time of ordering I was telephoned promptly to be informed of the delay. The machines arrived well packaged and seem to run well.

Just what I wanted, great help and advice given to me over the phone by Palmer. Everyone is so friendly and helpful, a joy to deal with.

Very happy with my purchase and the whole shopping experience, I will definitely be back and recommend this site to people.

Very helpful and knowledgeable staff, efficient dispatch and quick delivery. They price matched one item that I found cheaper elsewhere. On delivery,I thought one item was wrong (my own fault; I wasn’t fitting it properly!) and they were happy for me to return it without question. However, I didn’t need to do that as it was perfectly ok. Very satisfied and would shop with them again.

It was so easy to phone in to order cos l m not very good with internent a very helpful man helped me over the phone l would use you again thank once again for your help
 

Brilliant customer service informed me item was out of stock and obtained stock quickly and dispatched quickly. Would recommend highly

These days parcels arrive almost the day after ordering them online. GUR seem to be slow on this point; it can take up to a week or more. However, I am very happy with the parts to use for quilting on my Pfaff Performance 2058

Excellent retailer! Have bought from them before. Once again, genuine product, competitively priced and fast delivery.
Have no hestitation in recommending!

Happy to deal with GUR sewing centre, excellent transactions. Economically priced and good amount of stock to choose from.

Took a few days to respond so I didn't know if it was even in stock after ordering but once I'd received the email I got my item in the post a few days later. Postage was free so I'm very happy with the service overall.

Great service. Most helpful on the telephone and very quick delivery of my order, Would recommend.

Excellent service, no problems at all, my needles arrived very quickly.

Excellent service on all counts. Will certainly recommend GUR.

Very helpful sales person, I would highly recommend this site

Items were delivered promptly and were exactly what I ordered. Will definitely use this company again, especially when it seemed like they were the only company selling the particular feet I needed for my Janome sewing machine. Thank you GUR.

I was quilting and rapidly running out of thread so I ordered some from GUR. It came very quickly and no small parcel charge. Thanks GUR, I can always rely on you.

It was very easy to navigate the website and find the nets I needed.
The price was very reasonable indeed and it arrived very quickly. Great.

brilliant machine, so easy to use. once more a great machine from a brilliant company. thanks everyone at GUR

Took a week to arrive but very good prices. Will use again. Scissors are excellent, haven't tried the rotary cutting blades yet.

GUR REPLY:  Sorry the scissors were out of stock and was waiting from supplier

great service. excellent product. covered a bleach mark on my stair runner perfectly. thanks
 

GUR are very efficient and I've had no problems with them.
I bought my sewing machine from them about a year ago and was sent a box of Mettler threads which are so useful. Every time I use some of the thread I recall where I got it which is why I go back to GUR for other sewing things.
I just bought an extra lamp and magnifier for the machine from them which arrived promptly.

FANTASTIC COMPANY VERY GOOD SERVICE NOTHING IS TO MUCH TROUBLE FOR THEM ,I WILL CONTINUE TO BUY FROM THIS COMPANY THANKYOU TO GUR

Dreadful service from GUR, needles never arrived. The only reason the pattern arrived on time was because it came directly from New Look. I would never place another order with GUR. When I telephoned the company to enquire about my order for the needles, spoke with a very sarcastic man who kept telling me to have a good day. I wanted to know where my order for the needles was, and he told me ''They will turn up'' They never did. Great way to treat a customer.

GUR REPLY: Needles were posted but a refund has been given, we are sorry for failing you.

Great communication.easy payment methods. Great deals. Love my pfaff expression 3.5. I have recommend to others :)

It was only a small transaction, but went smoothly. The foot was delivered very quickly. Recommend.

GUR were able to answer my questions quickly and efficiently via the web chat option. Machine arrived promptly and well packaged. I bought a ex display machine but you wouldn't have know it wasn't new. Would definitely recommend from my experience so far

I needed a new Gemini cutting plate, I ordered from GUR and am delighted with their service and delivery times, will use them again.

I am very impressed with the friendly courteous help and support I have received from GUR. I was buying an expensive machine and feeling rather anxious. Their patience in dealing with questions after sales was exemplary. At all stages I was kept up to date about my order by both phone and email. I wholeheartedly recommend this company. Thank you.

Found just what I was looking for at a reasonable price. Fast delivery and no problems. Great 🙂

Arrived promptly and is perfect for its purpose -sewing down the binding for a quilt
Thank you Elizabeth Reekie

What can I say, absolutely brill. Machine brill, service brill. Want a new overlocker next year, so I will definitely be going to GUR and taking advice from them