TESTIMONIALS

Was very pleased with this company's service, order was exact and quickly dispatched. Hoop is good value for money and the sewing bag a bargain. Happy customer.

Very fast and professional service. The sewing machine is exactly as described. Will recommend to all my friends and family. Thank you for a first class service.
 

The clear coverstitch foot arrived in super quick time and was well packaged. Unfortunately it doesn’t fit my Britannia coverstitch machine, which I had hoped that it would. Not the shop’s fault.

GUR REPLY:  We are sorry as the Britannia is an unknown brand and we are unable to help

We got there in the end after small delay and mix up. These things happen but thank you. Will use you again.

GUR is an excellent company. They have a great range of accessories at competitive prices. Highly recommended.

Very quick turn around well done super product too

After reading reviews of GUR I decided to buy an overlocker machine from them . I wasn't disappointed . When I phoned for advice they were so helpful and the machine arrived quickly . There was a slight delay with some additional machine feet I ordered , but , once again , a quick call and it was dealt with swiftly . Really friendly,approachable staff .
The Brother Overlocker 4234d is wonderful so far . I expected to have problems threading it ,but with the very helpful DVD it's been easy . I wish I had bought one years ago and intend to make great use of it . Many thanks GUR .

I have had the Janome memory craft for a few weeks now and I really love it. It is very easy to use and I have compared the quality of the my embroidery to that done on a much more expensive machine and found that it is on a par and so I would say that the quality of the stitching is very good. I also like that it is easy to use the hoops and threading the needle without using the automatic threader is easy - the machine is very accessible and straightforward.

Customer service from GUR was first class! Thank you

I was initially very disappointed with the service as, having ordered this on the 15th of October, I only received an email advising the order had been processed but no information on shipping company, expected delivery date, etc. This already flagged as a problem. So it was not too surprising to find out the item was never delivered. 7 working days after placing the order, finally I get a confirmation that a replacement item would be sent.
So why am I rating this service 5 stars? Because GUR's customer service is, by far, one of the best I have ever come across. Extremely polite advisor dealt with my problem every time I called (I even suspect it might have been the same person) and fixed the issue as quickly as he could. I felt cared for, understood, respected. Thank you.

This company is excellent to deal with. Staff are extremely helpful and easy to deal with.
I will be delighted to order from them in future if there are any items I require to progress with
my sewing projects.
Thank you.

Buying online easy.
Received an email 17/10 stating order received and processing.
Then nothing until 25/10 when i received a response to a query i sent on 23/10. email stated parcel sent 18/10

to date no parcel received tho i wont start panicking until the 3/11.
feeling anxious as it was an expensive purchase

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GUR REPLY:  On the 17th October the item was dispatched from Birmingham UK to Australia, we have just tracked the parcel and its in Sydney Australia. We are sorry for the delay that Royal Mail have taken but we do state in our terms that it can take up to 21 days.

Excellent price, service and communication. I will continue to buy from this company for my sewing items.

Initially you sent the wrong bulb. Bayonet instead of screw in. However it was quickly resolved after informing you of your mistake.
Regards
S. McPherson

As always a pleasure to deal with. Will most definitely use again

Excellent product that works beautifully, and even more excellent service. My order was sent out promptly and arrived when promised. Each time I have rung, my question is answered simply and easily, and joining and ordering online gives me an incredibly generous discount. What more could I ask for?

Great customer service, quickly replacing the original order which was (still) lost in the post.

Brilliant machine sews beautiful , very good service from all staff, especially Steve guy on chat always there to answer , and very helpful , advised me on the machine i bought , had a small issue with GUR which was resolved quickly and professionaly i would recommend this company to anyone who is looking for any sewing products , finally a very big thank you to Gur

Was a little disappointed as to how long it took to dispatch a sewing pattern, didn't fit in with your information

I was very impressed with the prompt replies I received from Steven on line. I had several questions about the janome memory craft 8900 qcp special edition and he took the time to answer my questions. Not only that , but the special price he quoted me for this model was the cheapest I had seen on line. I also requested a few "bundle " items, that also had been discounted. Their knowledge of the products I then purchased was very impressive together with the prompt delivery of my order
Thankyou

Item was sent very quickly and was so easy to fit. Once more GUR have proved themselves to be a first class company.

My order arrived in good time. Good price due to the discount. Although 1 of the items was not what I ordered (wrong colour wire), the customer service was excellent. I had a speedy response and they sent out the item I should have had straight away, without even asking for the other to be returned and it arrived very quickly. Great service, thank you!

Excellent service. Arrived promptly and very good value for money. Many thanks I would use you again in the future for any sewing needs.

brother usb stick no 3 purchased. Very quick to despatch. Excellent product and excellent service.

I ordered two sewing machines for a sewing grouo I run with accessories. Although the machines I wanted were out of stock at the time of ordering I was telephoned promptly to be informed of the delay. The machines arrived well packaged and seem to run well.

Just what I wanted, great help and advice given to me over the phone by Palmer. Everyone is so friendly and helpful, a joy to deal with.

Very happy with my purchase and the whole shopping experience, I will definitely be back and recommend this site to people.

Very helpful and knowledgeable staff, efficient dispatch and quick delivery. They price matched one item that I found cheaper elsewhere. On delivery,I thought one item was wrong (my own fault; I wasn’t fitting it properly!) and they were happy for me to return it without question. However, I didn’t need to do that as it was perfectly ok. Very satisfied and would shop with them again.

It was so easy to phone in to order cos l m not very good with internent a very helpful man helped me over the phone l would use you again thank once again for your help
 

Brilliant customer service informed me item was out of stock and obtained stock quickly and dispatched quickly. Would recommend highly

These days parcels arrive almost the day after ordering them online. GUR seem to be slow on this point; it can take up to a week or more. However, I am very happy with the parts to use for quilting on my Pfaff Performance 2058