TESTIMONIALS

Very helpful and knowledgeable staff, efficient dispatch and quick delivery. They price matched one item that I found cheaper elsewhere. On delivery,I thought one item was wrong (my own fault; I wasn’t fitting it properly!) and they were happy for me to return it without question. However, I didn’t need to do that as it was perfectly ok. Very satisfied and would shop with them again.

It was so easy to phone in to order cos l m not very good with internent a very helpful man helped me over the phone l would use you again thank once again for your help
 

Brilliant customer service informed me item was out of stock and obtained stock quickly and dispatched quickly. Would recommend highly

These days parcels arrive almost the day after ordering them online. GUR seem to be slow on this point; it can take up to a week or more. However, I am very happy with the parts to use for quilting on my Pfaff Performance 2058

Excellent retailer! Have bought from them before. Once again, genuine product, competitively priced and fast delivery.
Have no hestitation in recommending!

Happy to deal with GUR sewing centre, excellent transactions. Economically priced and good amount of stock to choose from.

Took a few days to respond so I didn't know if it was even in stock after ordering but once I'd received the email I got my item in the post a few days later. Postage was free so I'm very happy with the service overall.

Great service. Most helpful on the telephone and very quick delivery of my order, Would recommend.

Excellent service, no problems at all, my needles arrived very quickly.

Excellent service on all counts. Will certainly recommend GUR.

Very helpful sales person, I would highly recommend this site

Items were delivered promptly and were exactly what I ordered. Will definitely use this company again, especially when it seemed like they were the only company selling the particular feet I needed for my Janome sewing machine. Thank you GUR.

I was quilting and rapidly running out of thread so I ordered some from GUR. It came very quickly and no small parcel charge. Thanks GUR, I can always rely on you.

It was very easy to navigate the website and find the nets I needed.
The price was very reasonable indeed and it arrived very quickly. Great.

brilliant machine, so easy to use. once more a great machine from a brilliant company. thanks everyone at GUR

Took a week to arrive but very good prices. Will use again. Scissors are excellent, haven't tried the rotary cutting blades yet.

GUR REPLY:  Sorry the scissors were out of stock and was waiting from supplier

great service. excellent product. covered a bleach mark on my stair runner perfectly. thanks
 

GUR are very efficient and I've had no problems with them.
I bought my sewing machine from them about a year ago and was sent a box of Mettler threads which are so useful. Every time I use some of the thread I recall where I got it which is why I go back to GUR for other sewing things.
I just bought an extra lamp and magnifier for the machine from them which arrived promptly.

FANTASTIC COMPANY VERY GOOD SERVICE NOTHING IS TO MUCH TROUBLE FOR THEM ,I WILL CONTINUE TO BUY FROM THIS COMPANY THANKYOU TO GUR

Dreadful service from GUR, needles never arrived. The only reason the pattern arrived on time was because it came directly from New Look. I would never place another order with GUR. When I telephoned the company to enquire about my order for the needles, spoke with a very sarcastic man who kept telling me to have a good day. I wanted to know where my order for the needles was, and he told me ''They will turn up'' They never did. Great way to treat a customer.

GUR REPLY: Needles were posted but a refund has been given, we are sorry for failing you.

Great communication.easy payment methods. Great deals. Love my pfaff expression 3.5. I have recommend to others :)

It was only a small transaction, but went smoothly. The foot was delivered very quickly. Recommend.

GUR were able to answer my questions quickly and efficiently via the web chat option. Machine arrived promptly and well packaged. I bought a ex display machine but you wouldn't have know it wasn't new. Would definitely recommend from my experience so far

I needed a new Gemini cutting plate, I ordered from GUR and am delighted with their service and delivery times, will use them again.

I am very impressed with the friendly courteous help and support I have received from GUR. I was buying an expensive machine and feeling rather anxious. Their patience in dealing with questions after sales was exemplary. At all stages I was kept up to date about my order by both phone and email. I wholeheartedly recommend this company. Thank you.

Found just what I was looking for at a reasonable price. Fast delivery and no problems. Great 🙂

Arrived promptly and is perfect for its purpose -sewing down the binding for a quilt
Thank you Elizabeth Reekie

What can I say, absolutely brill. Machine brill, service brill. Want a new overlocker next year, so I will definitely be going to GUR and taking advice from them

A good price, very easy to order and fast dispatch and delivery, would buy from GUR again

Thank you for the pattern which I cannot wait to make I was very pleased with the service you offered and will definitely shop with you another time

Hi GUR, beautiful machine so pleased with what it does,you where so helpful as usual, I don't shop anywhere else, Many thanks June.

GUR is always a good source of essential, but not always easy to find, sewing machine accessories. Very happy with my order, quick delivery, free p&p. Highly recommend.

First Class, all my machine are purchased through GUR. always helpful

The bag is excellent value for money. It is strong and a good size to take the foot pedal and other bits besides your machine. It was easy to order and came on time.
 

I love my sewing machine bag. I can keep the sewing foot and power cable neatly in the side zipped bag. I am very pleased with my purchase.

I purchased an embroidery hoop from GUR. The first one I got did not fit and I got the correct one and a refund for first one. A good company to order from and helpful on phone. I like companies I can communicate with.

The foot arrived promptly and works a treat. I love my Pfaff Grand Quilter but there are not so many accessories for it as for other machines so I was delighted to get this foot.

Item were perfect on arrival,great communications form company and product arrived earlier than I had expected. Thank you. I won't hesitate to order from you again

I cannot praise GUR highly enough. The service and rapid delivery was second to none. If you need sewing Items or need advice, you'll find the guys at GUR most helpful. Their range of goods is extensive and I wouldn't buy from anyone else.

I ordered this fabric and was really excited to receive it to sew up a customer order, only to be given a refund and told it was out of stock a few days later. I am disappointed that the stock count was not correct online, as a small business owner with my own online web shop I believe it's important to keep on top of these things in order to not upset customers. I have not been able to get anything like this fabric anywhere else and have had to let my own customer down who I was buying this to make an order for. This company have made me look unprofessional because of their incompetence

Absolutely fantastic service! Chat online extremely helpful. I wouldn't shop anywhere else now for a sewing machine, accessories or parts. thank you GUR!

Thanks for great communication & fast service, just what I ordered

A full description of the machines makes selection a simple process. Delivery times are excellent particular being given a time slot by the courier not need to sit in all day.