TESTIMONIALS

Absolutely love my new machine. Due to Covid I had to wait from March (it was my 60th birthday present) until November to get it but GUR were amazing and once in stock I received my machine the very next day. I haven't had time to use it very much but my initial experience is brilliant and I'm looking forward to using it much more after Christmas. Thank you GUR.

I was very pleased with my purchase. Although it was only a small order it was dealt with very efficiently and arrived in good time for Christmas despite the problems of Covid and the challenges of delivery that caused. The item is just what I wanted!
Thank you.

My wife loves her new sewing machine, it has so many accessories that are included and easy to follow instructions. Super quick delivery. Thank you

This machine is everything I'd hoped for. Upgraded from a very basic brother, which has done me well and never let me down. Made all the beginner mistakes with this machine and will always keep it for backup. The innovis a150 is something else, you really do appreciate all the refinements. I like how smooth and quiet it runs, the scissor function, press button start and stop instead of using the foot pedal, the easy bobbin thread, the auto threader and the speed control. The selection of stitches is ample, it will take me a while to get used to all the other functions but so far I am extremely pleased with this machine and look forward to a long and productive relationship.

I found GUR while searching online for an overlocker. GUR had a huge range of overlockers and after loads of research, I chose the Brother 4234D model. GUR offered the best price and it was delivered quickly. I can't comment on the overlocker itself as it's a surprise Christmas present for my wife who has always wanted one. I won't hesitate to recommend GUR to anyone who wants hassle free good old fashioned service. Thank you.

I ordered this item and was amazed that although it was Christmas I had delivery within 2 days.
Thank You
Maureen Barber

This is my first purchase from GUR sewing machines.

The patchwork knitting needle case is excellent for my granddaughter but also for me ;).

Excellent product from an excellent company.

Thoroughly recommend

Outstanding service from this company. I had a problem with her existing sewing machine which she bought from GUR sewing machines. Spoke to a very friendly chap the next day and he said I could exchange my machine for a new one on their website and they would deliver the new machine and collect my old machine the next day. He called me back on the same day to let me know what was happening.
This was all sorted as stated the very next day at 8:45am. I am really delighted with the whole service with GUR and intend to visit their website in the future for any other sewing purchases. I HIGHLY recommend to anyone that they use this company. 5*+

Very impressed! Really easy to order and delivery was early. I love the machine it's perfect for my needs and glad I chose the model with the extra whistles and bells. I didn't think I would use anywhere near all of the different stitches but I have found them really useful. Still got loads more to explore but the machine is easy to use once you have a good read of the manual and a couple of practice runs. Thank you!

I would recommend this company. .Excellent service, I received my order extremely quickly and will use them in the future.

Thank you so much GUR sewing machines. I received my machine 2 days early, in France despite the pandemic and hold ups at the port. I love the innov is A150 it does everything I thought it would and more!

Excellent service as always. I'm really pleased with the thread collection; I decided to buy it after I couldn't find any appropriate thread in my box for the project I was working on. This pack has a good selection of colours to meet my needs.

My wife loves this Jaguar sewing machine it’s one of the best ones shes ever had, it’s got plenty of designs and letters.

This is a fantastic machine, a real work horse. It is well worth the high price. The machine was posted straight away and arrived within one day. This is excellent service. I am also pleased that there is a two year warranty on this produce which is reassuring.

Great little pin cushion that fits neatly on the top of my Janome 5270QDC. GUR Sewing Machines offered an easy online transaction and the pin cushion arrived quickly, despite COVID-19 and it being close to Christmas. Thank you 🧵✂️💙

Good customer service as the Janome Roller wasn't in stock, I was notified by mail. But still a fast delivery. Very satisfied.

Professional and seemless order transaction.
Kept fully informed of delivery which was on time.
Would have no hesitation in recommending GUR Superstore.
John Brown

I received a notification that this was finally in stock and ordered immediately. Two days later I was enjoying spending time with my daughter teaching her how to use it. Lovely machine and great service

The advice I received was really useful and informative. The machine is great, used the first day and very pleased. It arrived a couple of days late due to delivery issues, (COVID....sigh) but I was kept fully informed so not a problem at all. Good customer care, thank you.

I initially spoke with Palma at the store who couldn't have been more helpful. I then had to place my order on their website and it was so simple and straightforward. This the third time that I've used GUR and I would certainly recommend them, and I would definitely use them again.

Very helpful. I rang a few times for advice. Couldn’t of been happier with my service!! Thank you again!!!

Really pleased with my sewing machine, received next day which was great!
Great customer service would definitely purchase from your company again.
 

I cannot recommend GUR Sewing Machines highly enough. Their customer service is second to none with great communication at every step of the purchase. My machine and quilting kit arrived safely and it is so good. I am very happy and will definitely use their service again. Thank you.

A fantastic machine, I bought it as a gift for my wife and she is delighted by the easy to use features. She says it does all and more than you would need good for an accomplished sewer or a beginner.

Delivered quickly.
Just finished quilting a blanket and the walking foot works perfectly on my Brother machine.
More expensive than some cheaper models on other sites, but they had some bad reviews. Buy cheap, buy twice. Am very happy with this purchase.

Very good, clear website. Found what I wanted quickly, ordered with no problem and depatched to my niece with speed.

Excellent thrilled with my new quilting foot I am now going to learn about free motion quilting. thank you for your prompt delivery excellent quality too.

I was impressed with how soon I received my machine foot. It works fantastically with both my embroidery and sewing machine and my new fs 180qc very happy thank you.

Outstanding service , prompt reply to emails snd a phone call to check everything arrived ok .
I will definitely be using this company again for more supplies .
Customer service like this is rare 😊

The cutter hasn't been used yet as its part of my wifes Christmas. I will however say the service I received was second to none, ordering was very easy and delivery very prompt.
Thank you for your service.
Regards Gordon.

I wanted some extra feet for my sewing machine. I was not sure which category it was so I phoned GUR and spoke to Palma. He gave me the information I needed and is always patient and happy to give advice and make recommendations when I am not sure about something I am considering purchasing.. I have bought a Janome Atelier 3 sewing machine and a Jaguar Overlocker on his recommendations for which I am delighted with as well as accessories for a Husqvarna sewing machine and the Atelier 3. Each time everything is delivered on time if not earlier, perfectly packaged and in excellent condition. Everything is also the genuine article too. I couldn't be happier with the service GUR give and would not hesitate to recommend them.

Brilliant service! Palmer sourced my product even though it was out of stock and I received the very next day.

I wished to order some extra sewing machine feet for my Janome Atelier 3. I was not sure of the category of foot I needed so a phone call to Parma who always goes out of his way to help and make sure his customers receive the best advice and service, I placed my order with confidence knowing I would get genuine parts and exactly what I needed. The feet came within a couple of days we’ll packaged in perfect condition. I have bought a Janome Atelier 3, a Jaguar overlocker and several accessories for these machines and my Husqvarna sewing machine. Every time I receive the best service and never have a problem with my purchases. Buy from GUR with confidence. I have never regretted it

Thank you for your absolutely service. I had initially thought that I would not be able to get this hoop for my new MC550E and was delighted that you had it. So thanks again for your very prompt service and I am happy using this hoop.

I’m delighted! Ordered Monday evening it arrived on Wednesday, great service from GUR. The machine itself is fantastic, easy to use, with a great range of stitches. There’s lots I’ve yet to learn but so far, I love it.

My last machine expired during first lockdown so a neighbour kindly lent me her Brother LX17 - my first experience with Brother and very impressed I was - though basic it was solid, a workhorse and it got me looking at other Brother models. Hours of reviewing led me to the Innov-is 15 - it's been a revelation all the features I have been missing out on over the years! It's easy to use so my daughter will be able to learn machine sewing and offers the extra functions that give me the flexibility I need. It's a delight to use so far and I look forward to playing around with all the machine has to offer.

Excellent service as is always the case with GUR. I would recommend them to anyone looking to buy sewing machines or goods relating to sewing.

Would thoroughly recommend this company. My queries were answered timeously and the responses very helpful. The only thing which would have been even more helpful would have been an estimated time of delivery at the time of placing the order.

I ordered the wrong article for my machine. Customer service on the phone was most helpful, recommending the correct one and arranging for a return and refund. It was such a relief to speak to a real person instead of an automated response system.

Great customer service , made purchasing the machine simple and easy with good communications and quick delivery .

The service from GUR was fantastic. Item ordered late on Friday delivered Monday. At time when deliveries rise are taking longer and longer this company pulled it out of the bag.

The fabric arrived on time and well packaged. Unlike other companies, the fabric was beautifully folded and looked after when being packaged so all I had to do was iron it and get sewing. I will use this company again.

Items exactly as described, fast delivery. Seller highly recommended.
Turst worthy and very excellent communication and service.

An excellent attachment, making blind hemming a breeze, especially when working with black trousers and black thread. A very helpful business to deal with too. Thank you!

Lovely people on the end of the telephone and very helpful.
Unfortunately when I ordered the part it was at of stock but was kept informed and it was only a few days longer.

I could not be happier with the service I have received from GUR Sewing. I have placed orders and enquiries and had acknowledgements immediately with swift delivery on everything. They are my first port of call for supplies. Thank you for such great service.

Such a Great company to deal with! Purchased a Brother V3, Palma did his absolute best to ensure the item I was buying was processed quickly and always kept me informed along the way. Keep up the good work 100% happy customer.

I ordered a bobbin which was out of stock and delivery would have been delayed, was contacted about it and refunded straight away. Would definitely use them again. Thanks for your efficiency in these busy times!

I ordered this in error, as I had this frame already.
Would like to add, that this was rectified straight away, and was reimbursed at once.
Brilliant Customer Service.
As I said, already have this frame, useful size easy to hoop and saves on stabilizer.
 

Bought for wife for Christmas an upgrade on her janome machine
Great advice on phone and recommendation and came packaged so as not to identify a Christmas present

Thank you