Fantastic customer service.
My original order didn't arrive (something to do with Royal Mail), but as soon as I notified GUR they sent out a replacement order immediately which arrived in a few days. It was so nice to get such a prompt and positive response from them.
And I love that I get a birthday voucher every year from them.
The team at Gur was extremely helpful in placing my order and arranging for delivery. Thank you! Now I know where to shop for sewing accessories.
I originally ordered this product from another company who were slightly cheaper but they failed to deliver.
Having used GUR for previous purchases I decided to use them and I was not disappointed.
My online ordering experiences of.GUR have been nothing but positive and I would highly recommend them, they deliver when they say they will. Good old fashioned service .
Thank you GUR.I will be using you as my go to supplier in the future..
Really pleased with the service received. I wasn't sure what foot I needed but rang and spoke to GUR and they were so helpful. Recommend!
I have to say I received an excellent service when I purchased a sewing machine from GUR. Being unfamiliar with modern machines I had a problem threading it and a lovely man called Palma video called me to show me the process. He was clearly familiar with all the machines and so helpful and friendly. I don't think you could have asked for a better service than that after buying online and it was such a refreshing change to deal with someone who knew their products so well.
Very easy to order and was delivered within 24 hours. The machine comes ready threaded but is super easy to thread, if needed. It is much quieter than my previous overlocker. Would recommend both GUR and this machine.
The customer service has been excellent. From the the first phone call letting them know of the issue, the problem solving while I was in the phone to save needing to take the machine away.
When that didn’t solve the issue, the next day collection of my machine. I received a phone call letting me know the issue and, because the issue was not repairable, I was sent a brand new machine the very next day.
Polite, helpful and knowledgable staff and swift service means I would recommend GUR sewing machines 100%.
Really professional fast service. The plate was well packed and arrived on time. Unfortunately I ordered the wrong plate, the company let me have the return details no quibbles. This has been returned and just waiting for refund. Thank you for being a excellent company.
What can I say. They called me explained everything with care, I'm recovering a stroke. They encouraged me and wished me well. Received my order within 24 hours. Both machines are spectacular one sews like butter the serger an air threader my word has changed my life due the weakness in right hand its a game changer.
The kindness, proffersionalism is outstanding. Thank you so much 💕
Bought a new computer and decided to upgrade my embroidery programme for Janome Atelier 9. Shipped promptly and speedily, so now in full flow again.
Given the fact it was sold as “open box”, my new overlocker is in perfect condition! Delivery was exceptionally fast and will definitely be using GUR Sewing Machines for all my future machine purchases xxx
Genuine product from a genuine company with good, old fashioned, customer service. My online ordering experiences of.GUR have been nothing but positive and I would highly recommend them.
Very happy with my Coverstitch machine. It arrived safely within 24 hours of ordering and, despite being an open box purchase , so a discounted price, everything seems brand new and well packaged.
This fabric is of excellent quality. I bought a metre to go with another metre I already had. I’ve made a cover for my grandson for his cot by putting some Soft and Bright batting inside. The fabric is warm and snuggly and has made a lovely lightweight, hard wearing cover. I am very pleased. (just wish I could have bought the flannelette in the red colour way too but it isn’t available)
Very efficient, fast service. Also a really good price. I'm thrilled with the machine and it's a joy to sew with. Very pleased, thank you.
Very Happy with my purchase the ease of ordering and the prompt delivery have purchased a few times over the years and always been satisfied with the service.
Ordering my machine online was extremely easy and each machine had all the information I needed making my final decision easier.
My machine was delivered the next day as advised; and is so easy to use.
I'm really impressed with the service and my new machine.
I purchased the Jaguar 489 Overlocker at end of Nov. Palmer at G.U.R. dealt with my query & the order. Nothing was too much trouble. Palmer is a genuine, knowledgeable gentleman. I ordered it at lunch time and it was swiftly delivered the following morning. This was also the same when I ordered the Jaguar 405 Sewing Machine, previously.
I have no experience of Overlockers at all. After reading up & familiarising myself with the machine, I put knowledge into practice. I initially had a few little teething problems, but I have now altered trousers, my partner thought that was the way I bought them! That is a compliment for first attempt. I love both my Jaguar machines, I wouldn't give them up for anything!
I definitely recommend this Company, they certainly look after the customer from the query to the delivery & afterwards! I would not use anyone else now. ***** (5 Stars)
I ordered the overlocker on a Wednesday evening and it was delivered on Friday afternoon.
It is easy to thread and very quiet in use. I am really pleased with my purchase.
Great overlocker was very pleased said I would never buy one but this is such a good little machine I have 2 brother sewing machines and a Pfaff but thought I never needed a overlocked thought they were very difficult to use but unpacked it and whoopee I made a great sweatshirt in one afternoon.It’s such an easy machine to use and very neat stitching everything you need to know on a CD or you tube very happy with my purchase .
If I could leave a higher rating I would. GUR excelled as always. I wouldn't consider myself a ‘regular’ shopper, I tend to save & then purchase a number of items as my project needs evolve, & pick suppliers as appropriate. Every encounter has been for something quite different, but never ever a disappointment in service. Placed this order to take advantage of excellent sale discounts, knowing that dispatch & post may take quite a while given time of year pressures & strikes etc. GUR delivered & then some. Accessories suppliers for my coverstitcher are not very easy to find but GUR had them all. Same with my overlocker. Full complement of feet options - awesome. Ordering very late on NYE & getting my parcel on the 4th - perfection. Accidentally deleted my invoice email, it was resupplied promptly on request - outstanding. Fantastic no-fuss honest customer service, always one of my favourites. Thank you
The service was amazing. Easy to order and arrived on the day they said despite the postal strike. I love my overlocker too. 10/10 I will definitely recommend you to my friends and continue ordering my sewing supplies from you.
This item came quickly and was well packaged. My partner
fitted it to my Janome embroidery machine very easily. It is a godsend, enabling me to choose my five colours for my designs before I start my projects. There is no hassle in threading the colours as I need them and so much quicker to sew/embroider as they are to hand. This is the best attachment that has been bought for my machines.
Thank you, I love it.
I cannot recommend GUR any higher!!! Not only excellent commitment to their customers and products but amazingly friendly and helpful!!!
Sent a message on Boxing day, not expecting a response but within hours a great response. Kept me informed of delivery. Very good value (£90 off) . Would definitely use again and would recommend to others. Brilliant service.
Great service, fast despatch of my order.
I’m thrilled with this machine so far and have made multiple garments on it in stretch fabrics. It’s easy to use and to thread using the self threading mechanism, no more eye strain! There is a GUR video on the threading mechanism and I managed to do it first time. The machine feels sturdy and of good quality and was great value for money in the sale.
The description doesn’t mention that it comes with a hard case which is excellent.
I’m a fairly new sewer making garments for myself and family members. This machine has made things so much easier than my old inherited machine which was a little temperamental.
Purchased the frame last minute to complete some Christmas sewing projects. It arrived quickly and in good condition. I’ve ordered from GUR before. Always good service.
This was a Christmas present for my daughter. I was concerned it would get delayed in the postal strikes but delivery was very fast and efficient.
Ordered online having been able to find exactly the right foot for my Atelier 9. Dispatched very promptly. Got caught in the Christmas post, but arrived in very good time. Pressed into service on arrival to making pillow case piping for floating headboard. Great price and great service.
Great service with fast delivery, the machine arrived and works wonderfully I couldn't be happier with it. I'd definitely recommend GUR.
It was so nice to be able to order genuine Janome parts, there are so many choices online it was a struggle to get the replacement foot I needed, luckily somebody recommended GUR and I am glad. I would certainly pass on the recommendation.
Loving the iron it does everything I wanted and best price online. Order was shipped on time for next day delivery on Friday, but carrier let you down with constant delays so item not received until Monday. Not your fault but very frustrating. Would order from you again.
The product is fine, the issue is with delivery times and the vendors not being upfront about any delays. The embroidery hoop took 3 weeks to arrive, I missed a deadline to complete something but would have understood if at the time of ordering GUR had said they were out of stock or there was a delay. When I enquired GUR replied telling me my item would be dispatched that day, however it was another 3 days before it was sent, by second class mail, possibly then getting caught up in the postal strike.
I am disappointed, not with the product but feel that GUR could have been a bit more open about delivery times on the website , and honest in their emails.
Excellent service. I needed some technical advice prior to purchasing this item. I contacted GUR customer support who were very obliging and helpful but didn't have the answer to my query. They got straight on to Brother and I had my answer by the end of the day. This item was part of the Back Friday sales and I was pleased to get it at a very good price. I ordered that day and it arrived at my address the following day. I could not be more pleased with my experience and would highly recommend this company. Thank you.
Always prompt and polite replies when contacted. Goods as ordered. Delivery with Royal Mail a problem due to strikes but this is not GUR’s fault. Perhaps consider a different delivery company during strikes?
The staff at GUR are friendly and very helpful. My beautiful new machine arrived within a couple of days (as I ordered at the weekend) it was packaged well instructions simple and easy to understand. I would highly recommend this company the machine is excellent for beginners and more advanced users. Have made all my table linen for Christmas since it’s arrival very happy customer.
Price Matched - Helpful tech guide in final selection of sewing machine for the wife. Very prompt delivery and good comms throughout the whole process. Recommended.
Great iron, so good if you have hand or wrist problems, as I have. Ordered one day, delivered the next day. Wonderful service, I will definitely order from this company again, can’t fault them.
Wanted one for a while
I do a lot of sewing so thought this was the best one to go for
It’s a Christmas presant so havnt used it yet
Looking forward to using it soon
This is the second time I have used GUR and both times I have received my orders quickly and efficiently. I only use certain websites which I feel I can trust, this is certainly one I will use again
I just love my new machine. From first viewing the site to researching the produce, to ordering and then confirmation of the order was just easy and helpful. Delivery was brilliant and my Janome Atelier 7 arrived safely and is just fabulous. Thank you
I ordered this foot in error as I found I had one already! The young man on customer services could not have been more understanding or helpful, he cancelled my order and sent me an immediate refund, that response has given me the confidence to shop with GUR again
I have purchased a few items from GUR, which have always been sent speedily. I have had absolutely no problem. In fact I do look to see if GUR offer that item for sale as I find that their pricing is generally very keen as well as offering a speedy service. I did ring them on one occasion, for advice, which was given freely and helpfully by the person I spoke to. I would recommend GUR as in my experience they do offer good service, and good value, thank you GUR for being so reliable.
I am so glad I found you on the internet. I find it almost impossible to thread the needle on my machine and was devastated when my needle threader broke on my Janome machine. I was surprised how easy it was to find a replacement on your website and as to the cost - great value. Items ordered came very quickly so will certainly contact you if any other parts are needed. Thank you.!
I have been looking for a narrow zipper foot for a while didn’t know I could get one for my machine to my surprise you had load what a GREAT selection so excited to use it so versatile thanks gur
I ordered an expensive sewing table from GUR. The delivery time was meant to be 4 weeks. They let me know that the manufacturer was running two weeks late and it would be 6 weeks before my table was delivered. Very unexpectedly I was offered a full refund to my credit card, with payment not being taken until the manufacturer phoned me with a delivery date. Brilliant service ! Would definitely use GUR again.
I’m always assured I can get the necessary replacement parts and accessories for my old but largely trustworthy overlocker. Delivery is speedy too. Thank you GUR.
I really appreciate how quickly you dealt with my enquiry. The customer service is second to none. I would recommend your company to anyone interested in a good deal and good customer service.
Top marks as far as the machine ect. This is the second machine I have bought from this company. A Janome sewing machine last time that is the whole reason I bought the overlocker from them. Very easy to work the Elna and easy to change from Overlock to roll hem and other options. Will be back for more purchases in the future.
Excellent quality product at a great price.
Sometimes I try and iron too quickly, but this is just me getting used to a new way of ironing.
Easy to use, easy to fill, lovely long cable. Recommended