Very helpful with making sure I bought the right item for my machine, and promptly delivered once purchased. The company seems knowledgeable, well organised, and keen to help. I would recommend.
From enquiry, order, despatch and delivery GUR have proven to be very impressive. In May/June all suppliers appeared to be out of stock. In early July I made a general enquiry to numerous suppliers requesting an update on availability. GUR were the only supplier to respond, unfortunately still quoting late Autumn. Much to my surprise GUR contacted me 2 weeks later to advise that they had new stock. I ordered my machine the same day at 12.20 pm and at 12.45 I received an e-mail advising that my machine HAD BEEN DESPATCHED and it arrived at 9.00am the very next day. I could not be more pleased. I have also not had any response from the other suppliers so they do not deserve my business and GUR most certainly do
As usual, orders dealt with efficiently and the foot arrived shortly after.
However, the Janome gathering foot does not fit my Janome Altier 3 machine.
I would like to know if there is a gathering foot that will fit.
I bought a refurbished machine through GUR and I can't fault the service at all. The sewing machine was at my door even quicker than I'd expected, it had all the bits that were in the description and it was a very reasonable price. Overall I felt very happy with my experience - enough that I would recommend them, and would buy from them again!
The whole experience of purchasing my machine from GUR was excellent. I had been told by other dealers that there was no stock in the UK till at least October, however upon contacting GUR they advised they had stock and it could be a next day delivery. The checkout was easy and painless, the machine arrived the next day, well packaged and the delivery driver waited to ensure the box was taken inside not just left on the door step. I can recommend GUR 100% and will be a repeat customer from now on.
Fantastic service! Given the current circumstances of struggling to get hold of materials/spare parts for my embroidery business, I rang GUR to check delivery times before I placed my order online. Although the item I most needed was out of stock, they went out of their way for me and managed to source me the right spare for my machine. So very grateful. Thank you
Had a minor panic, I lost my bobbin cover. And, I had to order another. GUR as usual, provided stellar service, and my replacement arrived withi a couple of days. What a relief. They were even prepared to expedite the delivery for me, if I needed it.
Excellent delivery time. The only thing that would improve the service would be if an email could be sent when the goods were despatched. Apart from that no problem.
This machine is fantastic! Does everything I need it to do and then some.
The staff were amazing. I called up and asked about the machine, the guy on the phone gave fantastic advice and I even had next day delivery. Such a professional and friendly outlet. I definitely recommend anyone getting a sewing machine to give these guys a call.
GUR are always helpful and their range of both machines and accessories are enormous. I have bought 2 machines and some associated accessories through them. I would highly recommend them as a supplier.
You were kind enough to tell me early that you didn’t have enough of the material I ordered and sent me a refund much appreciated. If I see anything else I like in future I would order again
I discovered sewing not long ago so I’m a beginner. I chose this overlocker because it claimed that it was easy to use and thread and was reasonably priced. When I opened the box it looked so intimidating, With so many things but the manual is very clear and easy to follow and everything was simple. It comes threaded but it is really easy to thread and straightforward. Once I Watched the dvd and got aquatinted with the machine and It’s components, it was very simple. I am very happy with it. I do have a lot more to learn because it does a lot of things I don’t even understand yet!
Fabrics came jolly quickly, and well packed.
They were a fair price, great fabric, and I know my daughter will be very happy indeed with the cushions I will make from them.
Arrived promptly, took me a couple of days to pluck up courage to open it and try it. I have never used an overlocker before but I am having great fun trying it out, made a pair of leggings for my daughter in law in minutes. Absolutely love this machine. GuR sewing store you are fantastic thank you *****
GUR have always been prompt on turning round orders, even through the current Covid 19 probems. This order was no exception and has helped me to struggle with in the ditch quilting on a Queen size quilt. It was a saviour arriving just in time. Thank you GUR
A very quick turnaround with my order of two new feet to play with on the machine.
Fantastic service and advice on ordering. Incredibly fast delivery. Loving my new machine.
Great features such as auto tension and threading. The digital display is easy to use. Really happy.
I purchased the Janome concealed zipper foot and it arrived very quickly. The foot was perfect for my machine and I’m delighted with it. Once again I had no problem finding what I wanted on the website. It gave a good description of the product. It was then a quick purchase and a speedy delivery. Having used GUR for quite a few purchases I can highly recommend the quality of the items and their customer service is excellent.
Fabulous customer service from GUR Sewing Superstore. We had a phone call minutes after the order was placed online to let us know when the machine would be delivered. Lovely to have such personal service despite being miles away in Cornwall ! Thank you GUR Sewing.
Exceptional quality product from Brother. Fits my XL 3600 perfectly. Easy to assemble and install with printed instructions. Makes sewing larger projects easier as it supports the overhanging fabric beautifully. Easy to remove once used. Would highly recommend this product.
This is a great sewing machine. It was a big decision because I was replacing a 70 year old family heirloom that finally died. The instruction manual is simple and easy to follow. I've made several things already, some with thick fabric with rubberised backing. It had no problem at all. The stitches are so neat. I love the stopping stitch and the auto cotton cutter. And the extension table because I make a lot of big things like sofa covers and curtains.
I ordered it to be delivered to Spain and it arrived 5 days later as promised.
Good quality fabric at a very reasonable cost. The patterns on the fabric were crystal clear and very accurate images. Delivery was timely. All in all an excellent experience and will use again.
This company are truly amazing - they have fabulous fabrics and super fast delivery- their communication is superb and I will be using them again
I have been using my fabric and it’s wonderful quality. My embroidery thread is fantastic and good quality too. Great price and great customer service above and beyond. Excellent company.
Not a prolific sewer so somewhat ignorant of the nuances of sewing machine compatibility with accessories. Despite lots of questions Palma was very helpful without talking down to me and rang back when promised, order arrived very quickly. Brilliant service and refreshing to find such a helpful company. Other companies could learn a lot from their customer service! Will definitely use in future. Thank you.
Helpful, quick response to a payment enquiry. The sewing machine arrived within 24hours. With the extras I had purchased.
Definitely recommend the machine, with the offer price you get a lot for your money. Easy to set up. Bonus having a printed instruction manual, which I prefer.
I purchased the fabric unseen as I am here on holiday and wanted to make something. The cotton fabric is excellent quality, almost crease resistant. Would certainly use the company again.
Everything came in one package which was wrapped well. I have only used the non stick foot and the stabiliser so far and both was up to my expectations. i am using the bag for a small but heavy cutting machine and it is perfect, very well made - good bargain.
I made the purchase and quickly realise that I had provided an old address via PayPal.
I immediately emailed but it was late and so I called early the next day just to be sure.
The person I spoke to had already packed up my purchase but remembered it and was able to change the address.
They were helpful, friendly and polite.
I ordered three things that were supposidly in stock. Within hours you returned my money and said none of them were in stock. now you are asking what i thought of my purchases! You need to get your act together if you want to be seen as a company that people can trust to give them their hard earned money
During these hard times we have not been able to keep tabs on stock control, if orders are placed and we out of stock , the best thing is a refund straight away and in this case we refunded your £12 at no delay.
Sorry to hear you not happy with the service.
I found searching for the feet that I needed on GUR. The site not only gave me pictures of the feet but also a description of there use. The site was easy to use.
Gur Sewing Superstore has a very professional approach. The order came quickly, and I was able to change the delivery address after ordering. I highly recommend Gur as a supplier!
Great customer service. Unfortunately in my first order, one of my light bulbs was broken.
But after a quick email explaining this it was replaced immediately.
Had waited for 3 months for a local company to obtain a Janome Sewing Machine for my wife's birthday. Eventually trawled the internet, noticed GUR website saw a more expensive, but superior machine, they had in stock. Ordered yesterday at 1.30pm, delivered this morning by DPD at 8.40am. Great service from GUR, my wife is delighted by her belated birthday present and I'm a hero again!!
Ordered on Saturday a couple of emails and text messages to say it was on its way delivered on Tuesday. Thanks gur excellent customer service will definitely order more accessories etc great company what else can I say mrs f
A fantastic service from start to finish.
I love my new sewing machine, after weeks of research I know I have the right one for me.
A great service and the advice was invaluable, delivery was just as they said, including the fact that we are rural which was also taken into account.
Thank you so much for everything.
I owned, from new, another brand embroidery machine which didn't get much use at all in all the time I had it, until recently, and just when I started to enjoy it, the touchscreen stopped responding and, being so old, was unrepairable.
I took a long time debating in my mind whether to buy another embroidery machine, trying to justify whether the expense would be worth it to me personally as I was not in business. Eventually, I made my decision and decided that the Brother Innov-is V5LE was the one I wanted . I found GUR on the internet and, having purchased small supplies online from them in the past, decided to order from them. The whole process was easy from start to finish and my machine was ordered and delivered within a few days.
I would wholeheartedly recommend GUR to anyone looking for anything from bobbins to a new machine. They give exceptional service, especially in the middle of a pandemic. Thank you.
Good experience purchasing from GUR. Helpful information given when asked. Excellent delivery within 24 hrs. Will be happy to shop at GUR again.
My order was out of stock and I was given the choice to have a refund or wait. I decided to wait. Within a few days it all arrived but unfortunately there was an error with it, however that was rectified swiftly. I have had such brilliant polite customer service and am more than happy to recommend these guys. I shall be buying again.
Best foot attachment I’ve ever bought! I regularly use a ¼“ piecing foot, and also a walking foot, for my professional patchwork and quilting magazine and TV work, and this foot attachment combines the two brilliantly! One benefit is not having to swap feet as often, but the biggest benefit has been the noticeably improved accuracy. Will make a huge difference to the time and effort I spend in making quilts. Wish I’d discovered it sooner! And, as always, great price and speedy delivery from GUR. Highly recommended!
Purchased some basics, needles and bobbins, for my Janome HD9. They were dispatched quickly and arrived in good order.
Being a member of the loyalty scheme the 15% discount was very gratefully received, as the accessories I required are pricey. As they say, every little helps. Thank you GUR.
My experience of your website was that it was very easy to use and order my sewing machine. The machine arrived exactly when you told me it would. It is an excellent machine and very good value for money. I would recommend you to anyone who wishes to make a similar purchase.
Brilliant service, asked to be informed by email when product back in stock, which they did. Ordered the same day, Friday and told to expect it Monday. Arrived Saturday so very pleased. Product easy to use and even managed to rethread with the help of the excellent dvd enclosed with the over locker. Thank you, would definitely recommend you
The service was fast and efficient and the product is more than I expected. I’m very pleased and will recommend you to friends
I rang to check which type of foot I needed for my sewing machine. The person I spoke to was very helpful. The ordering process was straightforward and my purchase arrived within a week. Yet to use it, but it looks fine.
Time to drag myself into the 21st century!
Chose this as I sew everything from curtains & clothes and dance wear/ tutus.. this has the features I needed, and not too many stitches as I won’t use them all.
Ordered and delivered within 21 hours, kept up to date with my order, and a text message to inform me of the 1 hour delivery window.
Looking forward to sewing lots of fancy dresses, which I’m sure the machine will handle well.
Very happy with my new bobbins. I can now enjoy doing lots of sewing and have wound some bobbins with different colours ready for use.
I've been very impressed with this company since placing my order for the Janome 725S Sewing Machine. It was initially out of stock but GUR have communicated with me brilliantly whilst my purchase was on back order. The minute the machine came back into stock, they were on the phone, sending emails and arranging delivery. Their delivery operation was impecable. I am very happy with this purchase and will use GUR again for sure.
Hi I did fill in another explaining the problem with this order.
You cancelled the order and refunded my payment. The original order was cancelled because I ordered wrong bobbin thread and you did not do the correct one so you cancelled then I re ordered the stabiliser but a more expensive one as I could not find the original one so ordered the more expensive one anyway. Then I thought I had waited a long time checked to see where it was and realised that also had been cancelled and refunded. I have no idea why, that order was nothing to do with the first order. I did not spot any email telling me about cancellation so I was just waiting for it to arrive. I did wonder if you may contact me after the last one of these forms I sent but perhaps you don’t personally see them. So as you see things are good and bad Good you dealt with me ordering wrong item ,bad you cancelled the next order. Very frustrating
Speedy delivery and exactly what I asked for - Brother brand accessories. Items were easy to find and had clear listings on which machine they were compatible with which was a relief!
Will buy again from this store.