Sewing machines & product testimonials by consumers
12th April 2018 - Jo Cousins

Fantastic service from the sales team. I spoke with Palmer and he was extremely helpful answering my questions and finding out information for me on different machines.
He called me back when he said he would, a very pleasant experienc. He made sure my parcel would make next day delivery too. Thank you so much. Have already recommended you to a friend and wouldn't hesitate to buy from you again.

12th April 2018 - Dr charlotte sears

Fantastic service
I had a problem with reverse stitching
GUR couldn't have been more helpful and efficient in sorting it
I wish I had found GUR years ago

11th April 2018 - Patricia Whitmore

I am pleased to say I enjoyed my Experience in buying the PFAFF Quilt Ambition 2.0 IDT with you,but I am sorry I have to say I enjoyed playing with my PFAFF a lot more. I absolutely love it thank you.

11th April 2018 - Mr Martin Keyes

Very competitive prices on Janome parts and spares. My delivery arrived very quickly and perfectly packed. I have used GUR in the past and would definitely use them again in the future

10th April 2018 - Mrs Joanne Granaghan

Very happy with the items I ordered. They arrived promptly, well packaged. Particularly happy with the sewing machine bag. Just what I need to transport my machine to and from class. Thank you

10th April 2018 - BARBARA BARNES

Excellent service. Goods arrive on time or often before. Products good. Highly recommend.

09th April 2018 - Mr Jamie Morris

I purchased the Janome Atelier 5 for my wife. She loves it. It arrived promptly and the transaction went through smoothly. I am really pleased with how smoothly everything went.

07th April 2018 - Gaynor Ashcroft

Easy to order on line. Arrive quickly with updates along the way. Lovely company to deal with.

04th April 2018 - Sam
I originally had a cheaper supermarket purchased overlocker but it kept going wrong so I started to research other options. My budget was a little limited but I found an ex-demo machine here for half the price! Communication during ordering and delivery was excellent and when it arrived I was over the moon. It was easy to set up and I was using it in no time. I am extremely happy with the quality of the machine and the profession sewing I get from it. I would definitely recommend this company and this machine.
03rd April 2018 - Ms Jennifer Thompson

I was really thrilled with my purchases, they were very helpful when I called the Company, and the delivery was super fast - I will ordering my sewing supplies from them in the future.

01st April 2018 - Julie Lichtenberg

Fantastic GUR website, very easy to navigate and packed with accessible information and add-ons, one of the best online shopping websites I've used. Love the Brother 2104D, it's been on my wish list for a while, and GUR made it straightforward to purchase, with prompt dispatch and reliable DPD delivery. Highly recommended, both GUR and the 2104D!

01st April 2018 - Anne Cressey

Pleasure to do business with this Company. Kept informed of progress throughout my purchase. Arrived quickly. Was well packaged. Would certainly use again.

31st March 2018 - Martha Johnston

I am really pleased with my extension table. It arrived quickly and it was exactly as described. There was a promotional discount at the time I placed my order so I was able to get it at the best available online price too.

30th March 2018 - Miss Elaine Shillaber

Really efficient ordering. Easy website. Great choice. However, delivery took longer than I had expected on this occasion. Arrived safely and well packaged. Thank you.

30th March 2018 - Mrs Daphne Sherwin
I bought this die cutter for my daughters birthday. First, the delivery was so good and very fast and the machine was well packaged. Secondly, she is delighted with the Gemini. She had it set up in 10 minutes and was producing beautiful articles and backgrounds for the pop up cards and boxes she makes. Now she’s waxing and embellishing for effect. Thankyou for such a professional machine at such a competitive price
28th March 2018 - Lillian Bennett

Ordered a machine in January but it was out of stock. I was immediately informed mid-March at the earliest.

Last week I was phoned to say it would be delivered on the Wednesday and I would be given an hour slot for delivery. It arrived in that time. I am delighted with the machine and. your service is excellent.

 I cannot fault you and it is a pleasure to have dealings with a company with such considerate communications.

Ordered a machine in January but it was out of stock. I was immediately informed mid-March at the earliest.

Last week I was phoned to say it would be delivered on the Wednesday and I would be given an hour slot for delivery. It arrived in that time. I am delighted with the machine and. your service is excellent.

 I cannot fault you and it is a pleasure to have dealings with a company with such considerate communications.

28th March 2018 - Marian Brown

Good Points
The web site gives the postal address, landline telephone number and email address. I had a question about my intended purchase, so I telephoned GUR Sewing Machines. The phone was answered quickly, and my query was sorted immediately. As I was already on the phone I placed my order (on a Saturday). They gave me a delivery day of Tuesday, and my machine arrived (free of charge) by courier at my work address as requested on the correct day. The goods were extremely well packaged and secure. The sewing machine also included a free set of 4 scissors with a wooden storage block, 4 1000 yds polyester threads, a tape measure and a carry case for the machine.

Bad Points
Not a bad point really - just a slight hiccup - the foot pedal was missing from the package. This was sorted out quickly over the phone, and she also included a free pack of sewing machine needles for the inconvenience.

General Comments
I can't fault GUR Sewing Machines for good service. Phone calls were answered virtually by the third ring. As I ordered my goods over the phone I cannot comment about online ordering, but the service I received was extremely good, and I thought I got value for my hard earned cash. By the way, I am extremely pleased with my new Janome sewing machine.

28th March 2018 - Wendy McMillan

I am continuously shopping online and received one of the best possible services from GUR. I called up the helpline and spoke to the sales team.

The gentleman talked me through a range of machines and found me the perfect machine which sew's a dream. Once ordered the machine came the very next day before 12 noon along with a free gift.

Cannot fault the service I have received in the slightest, if only all online purchase were as perfect as this.

28th March 2018 - Sally Johnson

I bought a couple of sewing machines from GUR - a Janome Coverlock machine, and a Budget ex-Demo Pfaff Hobbylock 2.0. As it happens, GUR had run our of their ex-demo machines, so they sent me a brand new one without hesitation!I ordered a number of attachments at the same time and I was really impressed that every single item was in stock ( not one item had to remain on back order ) and everything was delivered safe and sound in very short order!

The Janome worked brilliantly straight from the box as you would expect from such a highly respected company. I could not be happier with this purchase!

Unfortunately, I had a number of problems with the Pfaff that appeared to stem from unusual issues with the tension devices on the machine. I ran a number of tests with the machine, cleaned out the tension controls, but it still exhibited significant problems. This is a great shame, as the machine is quite pretty and, when it works properly, produces nice pretty stitches - for an overlocker. 

The sales manager from GUR rang me personally and we talked through the specific problems I had in great detail. As a result of that conversation, he agreed to swap the problem machine out, and I upgraded instead to a Janome 6234XL, paying only the difference in price.

Within days, the new machine was with me and worked brilliantly - even on the factory supplied threads with which the machine was supplied. The result is ... one very happy and satisfied customer.

On the evidence of this experience, I would say that GUR take customer service and satisfaction very seriously indeed. I will be going back to them fairly soon for my next purchase - a Janome 6600P!

28th March 2018 - P Nutt

I was over the moon with service i recieved on purchasing my new sewing machine, i originally ordered a different model, but had message to say it was no longer available and would i like to choose a different one .

The staff were very helpful and i decided on the the Janome 2200xt . All i can say that it is superb , so easy to set up and sews lovely, i had the gold package deal with it, which also received beautiful cottons, pins, scissors needles , tape measure bobbins, just wonderful.

So glad i found you on google and have recommended you to family colleagues. Now thats how a company should be run .

regards

28th March 2018 - Ryan Nesbitt

I have ordered from GUR Sewing Machines many times before.

The service I receive each time is second to none.

From giving a 15% discount for life, to keeping me updated with the expected delivery date for items ordered is excellent.

Would highly recommend this company.

28th March 2018 - P Smith

Strongly recommend this company very helpful on the phone and after taking advice ordered my new machine.

Received the machine at 8 the next morning.

Comparing with other websites,machine was well priced and the free sewing kit is a bonus, 

28th March 2018 - Shirley McBreen

Have used this company several times. Service always excellent. Will not hesitate to use again.

27th March 2018 - heather measday

Excellent to deal with.

Only one out of three packs in stock but immediate updated e-mail and immediate refund.

Would order from these again. Quality good, delivery good.

27th March 2018 - Christine Allen

Another fabulous product from GUR, I am extremely happy with my purchase.

Great products, great service I would always recommend GUR! Thank you.

26th March 2018 - Mrs Barbara Davies

The company were very helpful when I telephoned them to enquire about parts for my old Janome sewing machine. They emailed me with all necessary information so that I could order the parts which I have since received.

26th March 2018 - Linda Wale

Absolutely fantastic customer service and fast delivery I would highly recommend this company and definitely will be ordering in the future

25th March 2018 - Mrs Sheila Kiddell

Unfortunately my first delivery arrived damaged. Contacted GUR who immediately arranged for a replacement and collection of damaged item. Excellent service and communication. Thankyou

25th March 2018 - Hendrik Heyns

The product received does not look at all like the picture, it is a cheap white plastic cover. I ordered a vinyl cover with ‘Janome’ on it to Mach my other two machines. Very disappointing service.

GUR Reply: Sorry to hear that the product did not meeet the standards of your requirement, please post the item back and we will get a full refund back from Janome.

24th March 2018 - D E Raynor

I don’t often write testimonials/reviews but felt this one was well deserved.
I’ve ordered several items from you now, and have always been pleasantly surprised at the range of items available, the value for money, the speed of dispatch and delivery and reliability and good service overall.
Thank you!

24th March 2018 - A Kinder

Great promt and efficient service as usual. I expect nothing less from GUR now. They’re my first port of call for all things sewing machine! Thanks to you all.

22nd March 2018 - Mrs Marilyn Newins-Beckett

Again another order has arrived and I am very pleased with the quality of the items. Highly recommend this company.

21st March 2018 - Mrs Wendy Perfect

Very helpful and prompt with the answer to my question.
This little table helps with my quilt project and so am very pleased indeed with the service that I have received.

21st March 2018 - Ruth Lyn Matthews

I only had one problem and it was that I wasn't informed of my order being delayed because one item was not in stock.I had to phone to check on my order as a second order I had made on 9th March arrived before the first one.
Other than that I have always enjoyed shopping with GUR.

16th March 2018 - Mrs V Spence

Although I chose to return the Overlocker, I found all the customer services that I dealt with both friendly and efficient. I would certainly order again in the future should I require any of your products. The reason for return was that I had no idea how noisy the machine was and since I share a room with my husband on computers, it was not conducive.

16th March 2018 - Mrs Carol Fox

The service was second to none. Quality of items and despatch times couldn't have been better. I can highly recommend this company.

16th March 2018 - Mrs Virginia Hunter

Easy to read website, helpful feedback from telephone conversation, shipped really quickly with no shipping fees which was fantastic as we live on an island. Love my new sewing machine!

14th March 2018 - Kathleen Harris

After a lot of research I decided to go ahead with buying the Janome 6700p. It is a lovely machine and simple to program and use. It sews beautifully. It is the second sewing machine I have purchased from GUR and I am extremely satisfied with the speedy delivery and excellent customer service I received. I hope to have many happy years with my new sewing machine!

14th March 2018 - Ms V Reeves

I always feel valued by GUR and would not shop anywhere else for sewing articles. Because of the snow this item had been dispatched on 28th Feb but didn’t arrive until March 10th. The day before I had contacted GUR and they immediately sent a replacement package which I have now returned but super service.

10th March 2018 - Lyn

The item came quite quickly and was securely wrapped - thanks GUR.

It is a useful sewing machine foot for lining up seams accurately on all sorts of sewing projects.

10th March 2018 - Mrs J R Hugh

All good - able to find the precise bits and bobs I need for my Pfaff machine. And a little discount too!

10th March 2018 - Mrs valerie west

After some delay and mix ups with payments and discounts, order arrived.
Everything was pleasantly resolved so would order again with confidence.

10th March 2018 - Mrs Susan J Donovan

Chose this machine after talking it through with the sales team. They were very helpful, the machine arrived when they said and its been an absolute joy to use.

09th March 2018 - Carole Anne Groom

Been purchasing machines and accessaries since 2012. Very pleased with this company also I recommended my daughter ( MRS D WATSON ) to you and she's very happy with your customer service ASWELL . Keep going your a great company to deal with.

09th March 2018 - Mrs Kelly Hepper

I recently ordered the Pfaff Passport 2.0 from GUR... checkout was smooth and easy... also very good price. Once placing order I received an email stating that the machine I ordered was out of stock.... and that they were upgrading me to the higher grade model (also higher priced). the Pfaff Passport 3.0 completely free of charge! The machine was delivered next day with a designated time slot. You cannot ask for better service... I will definitely be using GUR again and recommending to all my friends. Thanks GUR

08th March 2018 - Mrs Susanne Sketchley

I can always rely on GUR for all my haberdashery needs. Thanks guys.

08th March 2018 - Ms Jean Stables

Very easy to order. My order came within specified time. Will more than likely use GUR again. Good prices. Very satisfied.

07th March 2018 - Mr P B Foster

Hello . I am afraid that I never made a purchase in the end as I was very unhappy with the way my order was dealt with . I firstly decided to make my order with your company as your advert stated fast delivery ,and items always stocked , so rather than using my Amazon Prime I went with you as I wanted to order this pattern & some bridal materials too a little later ,I ordered the pattern and waited for a couple of weeks ,I wasn't happy then I got an eMail saying it had been out of stock ,Was back in and my order would be with me shortly , so I waited but no pattern , so in the end I rang explaining I was not happy and had it been dispatched ? only to be told no it wasn't in but would be in the next couple of days , I couldn't wait that long ,my daughter is Marrying in 11 weeks time and I have so much to do . I had to ask for a refund and the gentleman did this for me straight away . I told him I was upset over the way this had all gone about and he offered me a voucher code as compensation, Which I cannot seem to find .
as you can see I am not happy I am afraid with the Experience I had with you I am very sorry to say .
with Regards .
Mrs Julie Foster .( Wife Mr PB Foster )

06th March 2018 - Sally Gray

I received an email immediately to say my payment had been received, however after that it was another week before my order was acknowledged and dispatched. I had hoped it would be sent out sooner than that.

06th March 2018 - Robert Davenport

Great service, very quick delivery.

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