I've been looking for long knitting needles for years and I finally found them on this site! They are just great no more stitches falling off the needles for me! Will definitely buy more sizes as and when, thank you. Love them!!!
My Janome cover was dispatched quickly a week from ordering. (I didn’t know it was out of stock when I placed my online order).
All arrived ok and well packaged. I’m happy with my purchase.
Really good customer experience. Did not rush me into buying anything. Took the time to demonstrate the machines i was looking to purchase and recommended the machines suitable for my needs. Polite and welcoming.
Very quick service. I was looking for a screw-in form of this button for an old sheepskin jacket which has lost a few of the originals. These give me enough matched buttons to do a full replacement - I just need to decide how to fix them.
I received excellent service today from Palma. I was unsure which sewing machine I needed to take to classes with me and Palma really helped me to decide. He didn’t pressure me in any way to buy but gave me loads of information about the different machines so that I knew exactly which one had all the specifications I needed. I chose the Jaguar 405 which is a totally new brand for me as I have only used Janome machines before. It was on offer and in my price range for a second machine for classes. I’m delighted with it. It’s a really powerful machine and has everything on it that I will need. Customer service at GUR is fantastic. They really go out of their way to help. Thanks again Palma x
I was in doubt between 3 machines and I've got a friendly and professional advice by GUR when I asked about them. They gave the best deal possible and the communication through all the purchase process was excellent. I would definitely buy again from GUR. Thank you!
Customer service was excellent; lack of a card through the door meant that I had no idea what had happened to my order. GUR tracked down the parcel and enabled me to arrange redelivery. My knitting bag is great and cat proof. It is well made with lining and taped seams.
Machine arrived promptly and well packaged. I chose the Jaguar because of the recommendations on the GUR site and have not been disappointed. As a new user, I have found the machine very easy to use ( and thread), helped by the excellent You Tube videos.
Very pleased with my purchase
Thank you for the easy to use website and super fast delivery. Yours is my ‘go to’ shop when I need anything for my machine and I highly recommend it.
I had difficulty finding the items I wanted to order and started an online chat. The person on the other end was very helpful and I was finally I able to complete my order. Unfortunately a few items were out of stock but I was informed straight away and given options. My order came within the time scale they quoted and everything was in the package. I would recommend revising the website when it comes to ordering threads. When I place an order for threads I use the colour number not the colour (different people use different names for the colours).
On the whole the service is very good and of course I would order again.
Very useful ruler. I have a true cut rotary cutter so compliments the ruler and works well. Rulers are very expensive so this one was very keenly priced and I have used this much more than I thought. Well packed and delivered quickly, very pleased with the purchase.
Unfortunately I had to return my broken jaguar sewing machine but was able to upgrade to the DQS 405 . The staff were very helpful as I returned the machine personally. The machine continues to sew beautifully and I am very pleased with my purchase.
This is the first online order I have placed which was clear, simple and easy to understand.
Congratulations on making this order a pleasant experience.
I am absolutely delighted with my fabulous Janome sewing machine. I cannot praise this seller highly enough because my queries were answered promptly so that it was easy for me to find the right machine for my needs. It was also an absolute bargain. I can highly recommend GUR as they are indeed 'The Sewing Superstore' with every kind of sewing machine available and a trained staff to give expert advice. Thank you!
Extremely pleased with Janome 4300qdc sewing machine. All I was hoping for and more! Very quick service and delivery from GUR who kept us informed.
What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!
Would highly recommend, beautiful machine. Gur were really helpful and corrected mistakes on my error quick and easily. They also arranged for delivery of my machine on the day I requested. Was pleasantly surprised with stabalizer and thread which was added to my extras I ordered along with the machine. So pleased and happy with GUR and would definitely use again.
The delivery to Germany was really fast and I enjoy my new Coverstitch machine a lot. Really really competitive price too! Thanks!
Service 5 *****
Excellent service the quality of the knitting bag was superb. Delivery was very good.
I highly recommend this company for quality and service
I found what I needed quickly and easily and the purchase was completed without a hitch. The Janome standard foot arrived in a couple of days and is an original spare part. I know where to come in future.
Machine received promptly. I have yet to unpack it as my sewing room is still being decorated. I can't wait my big day for unveiling will be Tuesday. I hope everything will be okay and look forward to having some fun.
I ordered two items from GUR Sewing machines on line as both were competitively priced. The service was very quick and efficient, looking forward to doing some quilting soon. Would recommend this company.
Ordering was easy but unfortunately I was given a refund due to the item being out of stock, this was dealt with in a timely manner. I would shop at here again but I cannot leave a review regarding the item.
Pleased with the machine foot. Customer services was not knowledgable when asked about the different Categories (code5) etc. Told me that they did not sell a Singer parts! The foot said Husqvarna.
I ordered my embroidery machine and it was dispatched the very next day. Unfortunately there was an issue with DPD that they did not update me of the delivery coming or having been made to my neighbour so I did not know for a whole week that my sewing machine was with a neighbour a neither had they left me a card to say so.
When I contacted GUR to find out the whereabouts of my sewing machine they did everything possible to help me track the parcel. It was to be delivered to my work address, not my home address so not as easy as just walking next door to ask. GUR contacted DPD to try to find out where the parcel was and also kept me updated with their responses.
Once back at work I asked my neighbours and found the machine with them a few doors up. GUR were very polite and understanding and eager to help throughout the issue and I could not fault them or their service.
I would recommend them absolutely and would not hesitate to reuse them for my sewing purchases in the future.
Delivery was fast and efficient and item arrived exactly as ordered and in good shape. Looking forward to upgrading my machine to do some ruler work. Thanks GUR!
I requested delivery on a specific day, and was given a time frame.
The machine arrived on time. It was well packaged. It appears very well made.
I made myself unthread the machine straight way so that it didn't become daunting.
The threading instructions are clear, and I found it easy to thread; the 180 degree opening front and DVD certainly helped.
So far I've only practiced with one stitch in 4 thread overlocking, haven't made any alterations to width or density or tried any of the extra feet included in the package. The stitches are very neat, and look good.
I'm very pleased with both the machine and the service, which have been excellent. Thankyou. Could we have more video tutorials on using the machine please?
Fantastic customer service. Ordered wrong part swapped straight away and replacement sent immediately with instruction how to return part. Great part and would highly recommend as very reasonable postage and prices. Thank you.
Very pleased all round. Delivery was speedy. For an ex display model could not see a mark on it. Machine much lighter than my old one. Have not sewn for a while so I find the range of stitches available plenty for me while I reacquaint myself and decide if I need to look for something a little more specialist in the future. If I do - I will certainly be back to GUR.
I am very pleased with my sewing machine which Ed replaced my ole Pfaff creative machine.m. The machine is wonderful and sews like a Rolls Royce but only cost a mini! Since I received it I have made several tops, dresses and even a bag. I have called it Erik after the delivery man who arrived exactly when he should have. Many thanks to you all at GUR for encouraging me to buy this model, so far I have not regretted it. Happy sewing.
Brilliant. Good website, very good prices (had done price checks before ordering). Very prompt delivery. Will definitely use this company again. Excellent service.
Delivery was fast. Sewing machine box had no outer packaging and had a hole in it on delivery. Decided not to keep the machine and returned as per instructions at own cost. Refund was processed within a few days, however the free delivery aspect of my purchase suddenly became something I then had to pay for and was taken off my refund. In effect I paid for my own delivery and return costs. Be aware.
Thanks for taking the time to make a testimonial, after reviewing this situation we have found that you ordered a machine and decided to return the machine to GUR.
Easy to order but I became a little concerned when I received no despatch or delivery updates .
However, when I emailed , asking for this information, I received a reply within 24 hrs , with a full explanation.
My order arrived the next day and everything was fine .
I was impressed with the speedy reply to my concerns.
Thank you . I would order from this company again.
Very slow responses to messages and emails. I found it impossible to telephone them, either constant answerphone or no answer. When I ordered there was no update on despatch date and no reply to my email asking when I would receive. Eventually my item arrived. I don't think I will be buying from GUR again if this is the usual "shopping experience" they provide.
We are sorry we have not met the standards you required from us. We have checked all emails and everyone has been replied to, the phone is manned all the time from Monday to friday from 9 to 4.... we have 3 lines with 3 people answering all times, sorry if you was not able to get through.
The best customer service I have had in a very long time.
I would highly recommend to other people to call this company first before purchasing any where else.
I cannot comment on the items, I haven’t had chance to use them yet. However, the service from GUR is very good. One of the items had to be replaced and the communication with regards to the issue was good, clear, helpful and prompt.
I was very pleased with the service communication excellent delivery on time. I purchased this machine to help me sew through extra layers when making bags and have not been disappointed.
Good quality and lovely machine. Lots of choice.
Arrived on day stated although not til 6. Would have been nicer to get a message saying am or pm delivery. Have used GUR for all my sewing equipment
Arrived promptly but sadly had wrong connection for my Pfaff creative 2134. A shame as this foot control was at half the usual price. Spoke to GUR on phone when they were very polite and understanding. They immediately sent a pre- paid returns label and refunded to my PayPal account on receipt of my return. Would use GUR again for spare parts but I think they have stopped stocking Pfaff.
Bought as a gift for my step daughter. Arrived within a few days of ordering. Great deal on machine included quilting extension table. Instruction manual is straight forward and comprehensive. Also included in the kit was a walking foot and a plate to cover the feed dog for free motion embroidery My step daughter is thrilled with her machine, and has already made hats and practiced embroidery using the embroidery foot that came with the gift kit. Can't comment on durability yet but I have told my step daughter if she decides sewing is not her thing I would more than happily adopt her new machine.
For all sewing needs, the best prices, fast delivery and a real pleasure to deal with.....gur is my 1st stop shop.
Absolutely fantastic from start to finish.. I had wanted the brother F420 for a while but needed one on finance and gursewing machines were very helpful they made the whole process run smoothly and very quickly too I will add once I’d been accepted for finance my machine was delivered the next day all the while updates by email and even a phone call to say what the next step was going to be.. I would highly recommend it’s a great company.. I would also highly recommend the brother F420 absolutely love this sewing machine which came with a free quilting kit worth £149.. I’m very happy with my purchase and with the company I used
Excellent service - phone conversation with your company very helpful and pleasant. Web site could possibly do with updating, otherwise a perfect transaction.
The fabric I purchased from GUR is beautiful and excellent quality, I am as usual very happy with my shopping experience with this company who always give great service both on line and in person.
The goods arrived promptly but when I contacted the company because one foot didn’t fit my machine it became clear that returning it would be an issue. They wanted me to use the original packaging which I had thrown away as it was simply a sealed plastic bag that I had needed to rip to get the foot out.
I still have an expensive, unused foot that I will need to sell elsewhere.
Machine arrived very fast, was well packed. Gur kept me up to date about the delivery.
I love the machine, my old one stopped in the middle of a project. This one does what it has to do.
The order for the table legs (Janome sewing table legs) arrived in Australia safely and promptly for such a long trip. They are now fastened onto my perspex table and work extremely well.
Great experience, website was easy to navigate, checkout was quick and painless and prices were great the hardest thing about it was deciding what kits to get. Thanks.
The items required were easy to find and the ordering and checkout were straight forward. The goods were as described and delivered quickly.
Good, no hassle, purchase as always.