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TESTIMONIALS

Excellent service - my purchase arrived really quickly. Also helpful staff - during the placing of my order I 'lost' the order page but was able to use the chat facility on line to confirm that my order had been placed.

Mrs Eirian Jones
03rd March 2021

I love my new Overlocker! Thanks for the guidance, helped with making my choice. Super quick delivery too! Would certainly recommend.

Mrs Michele Lynch
03rd March 2021

This is a great piece of kit, fits perfectly onto the Janome HD9 and makes freehand machine embroidery or free motion embroidery a breeze. High quality, well built, sturdy item.

Julie Stanley
03rd March 2021

Great service, ordered online and machine arrived quickly. I like the email query service so any questions I had were answered quickly. I have confidence that should I have any questions about my purchase in the future I would be able to contact GUR and they would be happy to help.

Ms Jan Phillips
03rd March 2021

5 stars for the product but only 3 for packaging. The items received quickly, which was great. Unfortunately the needles had come out of the holders and were loose in the packaging. I managed to find them all without them being damaged or bent and without pricking myself, but was disappointed that this had happened.

Ruth Crabb
02nd March 2021

Have just purchased Jaguar 377 after not sewing for many year was quite unsure as to what to get but after chatting online with Steve I finally made up my mind many thanks looking forward to getting back into making my own clothes again.

Miss Elaine Turner
01st March 2021

Amazing delivery,in just under 24 hrs. Had a little dabble,the stitch on this machine is better than factory ones I work on. Very sturdily built it doesnt wander across the table at all like alot do. Last year i bought a jaguar 403 sewing machine which is also worlds away from a machine i had years ago which i never could get right so it stayed in the cupboard til i gave it away. I would certainly recommend these jaguar machines i think they are exceptional in performance and price. I don't think I would look any further than gur if you are looking for a new sewing especially if you want it super quick. I know where to come when I'm ready for accessories I may need for both machines.

Mrs Michelle Bell
27th February 2021

Great machine. It’s my first overlocker and it came very quickly. The machine came fully threaded up but there are very clear instructions in both the machine and information booklet for when I need to do it again. Very pleased with the speed of service and the quality of the machine.

Daniel Lisle
27th February 2021

quick delivery, and then when i decided this machine wasn't for me, sorted out an alternative delivered the following day. Absolutely amazing customer service

Robert Styles
26th February 2021

The special foot arrived quickly and was as described. GUR kindly identified the foot I needed for my Janome and it was the correct one. I've only just been able to use it and it has improved my sew-in-the-ditch technique. I need more practice but I'm pleased I bought it.

Quiltperson
25th February 2021

Phoned GUR on 9th February about the Jaguar 489 overlocker, after doing a bit of research. After talking a bit more about the machine with someone at the store I decided to purchase (this is my first overlocker). The machine arrived the next day. After setting it up and having a little practice, I had a few questions, so emailed Customer Support. Parmar phoned me the following day and talked me through my queries. I was very happy with the personal service. The machine is a dream to thread (which is the bit of overlocker use that everyone seems to dread). A couple of small negatives with this machine - the handbook is not as comprehensive with instructions and advice as I feel it could be, and there isn't really a reliable and easy way of seeing where to position the fabric to feed it through according to the seam allowance provided on the pattern you're using.

Mrs Linda Wright
24th February 2021

Hi
My purchase was for an Elna 1/4" seam foot ,my request was dealt with quickly and efficiently When foot arrived it would not fit my Elna machne.I emailed re problem and was told the foot was for Elna front loading bobbin, had I known this from the advertised item I would not have ordered.
GUR said I could return the seam foot .I did this and am grateful to receive a full refund very quickly.
Good company, but could give better detail in items advertised especially when older models are concerned.

Mrs M Cunningham
23rd February 2021

I’ve been looking at this iron for months.... finally talked myself into purchasing. I love it. I’m having issues with my wrist and this really helps. Also I have a very bad habit of forgetting to turn the iron off! This iron addresses that issue to. Only had it working for a few days but impressed so far,

Mrs Diane Russell
22nd February 2021

Great Service from GUR. My new machine arrived on time and securely packaged. All I could ask for and more. The website is really clear about the options available with each machine which was really useful as I wasn't sure about the level or brand of machine I need for the things I want to make. I also liked the links to the accessories that go with the machine and I've been looking to buy some of these for quilting. GUR is a goldmine of compeitively priced craft and sewing items and I'll definitely be coming back. .

Deborah B
22nd February 2021

Very easy to purchase, great site to use, the ribbon guide, Great piece of kit , easy to use and works well

Christine Furze
21st February 2021

Amazing service the part I needed to finish my work arrived the next day! I live 13 miles each way for a part if they were open! So from now on I shall defo be shopping with you

Annj Flack
21st February 2021

Great service and communication! Ordered one day delivered the next day..slight problem with lint tray but was exchanged by return of post ๐Ÿงตโœ‚๏ธ overlocker was just a back up for my more expensive one but is so much sturdier and more reliable! Thank you Gursewingmachines will recommend and use again.

Paul Hollins
21st February 2021

I have used GUR to purchase my embroidery machine and accessories. I found them to be the best price and an outstanding service. In all transactions I’ve received amazing support. For this reason I wouldn’t dream of using anyone else!!!

Susan Johnson
20th February 2021

I had an old Janome, missing a standard foot. I asked for advice on whether they were able to supply a suitable foot as I had no idea which one I needed. I received a rapid response and I was able to order immediately and received the foot a few days later in the post. It fitted and worked and I have been able to restart an old hobby. Excellent efficient service.

Helen Day
17th February 2021

Absolutely brilliant service, great items and very helpful when phoned. I’d definitely recommend and I’d definitely recommend buying the same make items as your machine, makes such a difference.
Highly recommended!

Mrs Karen Mumford
17th February 2021

Very happy with machine and quick delivery, only down side I thought GUR might be interested to know is that DPD left it (box was not double wrapped and clearly showed the contents) in an outside porch by a main road in the pouring rain - a bit worrying for a high value item ๐Ÿ˜ฌ luckily it was only a bit soggy on outside!

Mrs Anna Vickery
14th February 2021

I am absolutely delighted with my overlocker! As a first time overlocker owner l am getting to grips with my machine and have been pleasantly surprised at how straightforward it is to thread..
I cannot say how impressed l was with the whole GUR experience, from when l emailed for advice on machines to the price and superfast delivery. Thank you!

Mrs Jill Locke-foster
12th February 2021

Excellent service. Fantastic machine. So pleased with it. It runs like a dream!! Thankyou!!!๐Ÿคฉ

Marcia Jane Howard
12th February 2021

Amazing service, very confused about correct accessories for my Elna 680+, couldn't have been more helpful to sort out and explain my particular machine to me! Thankyou

Carol Oldfield
09th February 2021

Quick turnaround, good price, excellent communication. Recommended! I was delighted to be able to source the small spool cap, I lost the one that came with my machine and had been using a large spool cap for ages which actually made sewing harder. Should have found GUR sooner!

Jessamy Saunders
09th February 2021

Used GUR for my new machine and walking foot very impressed, it's easy to use website and quick delivery at competitive prices. ๐Ÿ˜Š

Ms Jackie Carr
08th February 2021

Having used GUR several times, i have found them to offer a very speedy and prompt service. All the things have arrived in days and if there is any problems with a delay with a purchase, they let you know, promptly. I will be using again and would recommend to my friends.

Mrs Joyce Holmes
08th February 2021

I bought the machine paid for it expecting it to be delivered and I got a email saying it is no longer in stock it should be saying the item was out of stock before I bought the machine so really I was not happy but I got a refund

GUR REPLY:

So sorry Anita, The weekend you ordered was so busy and we had no staff working the weekend to take the item of the website, we had 3 of the Brother Cover hem machines in stock and had sold 5, we ended up disappointing another customer.

We always offer to provide the product as soon as back in stock and on this occasion you requested a refund which was refunded ASAP.

Sorry.

Mrs Anita Smith
06th February 2021

Great service ordered received despatch confirmation an hour later and my machine arrived first thing the next morning. Machines out of stock at most suppliers but lots in stock here.

Mrs J Conder
04th February 2021

I ordered a pin tuck foot for my Brother sewing machine, it had to be compatible with my machine. GUR had listed every code for most sewing machines and so I was able to chose the correct foot for my machine with confidence. Other websites I visited for spares didn’t give any or as much information about their products as GUR. The foot arrived promptly and was perfect for my machine. I would happily purchase from them again.

Mrs Judith Haley
03rd February 2021

I was a little bit nervous of buying online as in normal times I would have shopped locally, however I had a conversation and some advice as to which machine to buy with a lovely straight talking man called Parmar (hope I've spelt that right) who put my mind at rest. I ordered straight away and received my lovely machine 2days later. Unfortunately the machine was broken but Parmar, true to his word sent out a replacement straight away and picked up the original machine at the same time. Still learning how to use my new machine, got one to grow into but am pleased with it so far. 5/5 for customer service.

Mrs Kathryn Frost
02nd February 2021

excellent customer service as usual. I emailed for advice about the machine i wished to purchase, response was quick and useful, order placed and machine and extras delivered the following morning. thank you GUR sewing as usual i will continue to recommend you .
 

Rosemary Webber
02nd February 2021

Super fast delivery, GUR kept me informed at all stages from placing my order to delivering on time.
Absolutely will be using this company again if I need any sewing items. Great choice also.
Thank you

Wendy Brown
01st February 2021

Ordered item, easy on line to, item arrived before it was said it would, a bonus, item is absolutely brilliant, would tell everyone to use this firm, efficient and very good web site

Colin Jessop
01st February 2021

I am very pleased with the Brother sewing machine. Your service was very good and excellent value for money.

John Davies
31st January 2021

I made an online purchase and unfortunately the item was out of stock. GUR contacted the supplier for me and was told that the item was out of stock for 4 mths, my money was returned by GUR immediately.

The friendly staff maintained contact with me to keep me updated throughout.

My only reason for giving 4 stars is because the item was out of stock and and my order wasn't fulfilled.

Miss Joanne Adair
29th January 2021

I ordered my new Janome online through the GUR website. The communication was excellent and I had updates on my order progress. My new machine arrived the next day in excellent condition and exactly when it was supposed to. Really happy with my Janome 5060 QDC a fantastic machine. 10/10 for service from GUR, many thanks.

Mr Matthew Holmes-dominey
25th January 2021

Great service from GUR sewing machines, I placed my order just before 3pm and I received my sewing machine the next day. Thank you GUR

Ms Wendy Freeman
24th January 2021

Really impressed by the communication from this company right from the off. Yo plates on despatch to delivery - excellent.
The product itself is fantastic - no hesitation in recommending these guys at all..

Philip Boughey
23rd January 2021

I am delighted with this bag, it fits my Brother machine easily and has room for the instructions book as well. Just what I wanted, nice a strong as well as lots of room.

Mrs Ishbel Yellowley
22nd January 2021

I bought an open toe walking foot for my Brother Machine. Customer service was excellent (as I messed up the first order!) the item I wanted was out of stock but was dispatched to me as soon as it came in. Great service, will definitely buy again. (And the walking foot has changed my life! I love it!)

Georgina Wrathall
21st January 2021

Great company to deal with. I spoke to 2 gentlemen who answered all my questions. My machine arrived really quickly and I am delighted with it.

Claire
19th January 2021

I bought this for my wife. I’m very happy for the sewing machine! It’s easy & works well. Great, very helpful conversations. Also it came the next day. I definitely recommend!!

Nick Tanner
19th January 2021

The online ordering process was brilliant and next day delivery service was excellent,
On reflection I wish I had taken the opportunity to speak to one of the advisors as to my choice of machine and in these times of not being able to view or try out the machines before purchase it would be nice to see a return policy if the machine wasn't the right machine for you. I have seen a 30 day no quibble return offered from other suppliers.

Mrs Jackie Smith
19th January 2021

I’m super glad I ordered my brother sewing machine from gur sewing. It’s a lovely machine. I’ll ordering more items from you in the future

Mrs Sangeeta Rai
18th January 2021

Thankyou GUR,

The walking foot set is great. Fast delivery and good service.
Very pleased and I'd recommend you.

 

Mrs. Ann Gilbody
16th January 2021

I bought a Brother 4234D Overlocker from GUR for my Wife. It was her first overlocker and hadn't realised that this Brother Overlock Blind Stitch Foot (XB3624001) was the very one that was included with the overlocker and went ahead and ordered one separately from GUR. The mistake was only realised when it was too late to cancel the order and it had been dispatched. I spoke to Parma at GUR and explained the situation. He was incredibly understanding and trusting. He refunded my full purchase price on the understanding that I would return it when it arrived which I have now done. The blind stitch foot itself, according to my Wife, works perfectly. This is more a review of the impeccable service and customer focus of GUR Sewing. Thank you.

Steven Paull
16th January 2021

Very good service & excellent products for my sewing machine.
Website very user friendly to find the correct feet for my machine.

Mrs Karen Price
15th January 2021

The service I received from GUR Sewing Machines was excellent. I ordered the machine on a Sunday evening 27th December & it was delivered by the Wednesday, even though there was a Bank Holiday in between. The order process was simple and I was kept fully updated by both GUR & the courier about the stages of delivery.

Pauline Dawes
14th January 2021

The package was late because of Covid but the team was very good and told me they'd send another one if it didn't arrive. They answered quickly and kindly. I highly recommend this company!

Blandine Bardeau
14th January 2021
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