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TESTIMONIALS

I've been looking for long knitting needles for years and I finally found them on this site! They are just great no more stitches falling off the needles for me! Will definitely buy more sizes as and when, thank you. Love them!!!

Mrs Christine Hughes
02nd September 2019

My Janome cover was dispatched quickly a week from ordering. (I didn’t know it was out of stock when I placed my online order).
All arrived ok and well packaged. I’m happy with my purchase.

Mrs L White
30th August 2019

Really good customer experience. Did not rush me into buying anything. Took the time to demonstrate the machines i was looking to purchase and recommended the machines suitable for my needs. Polite and welcoming.

Mrs Nailah Niaz
30th August 2019

Very quick service. I was looking for a screw-in form of this button for an old sheepskin jacket which has lost a few of the originals. These give me enough matched buttons to do a full replacement - I just need to decide how to fix them.

Alan Mair
30th August 2019

I received excellent service today from Palma. I was unsure which sewing machine I needed to take to classes with me and Palma really helped me to decide. He didn’t pressure me in any way to buy but gave me loads of information about the different machines so that I knew exactly which one had all the specifications I needed. I chose the Jaguar 405 which is a totally new brand for me as I have only used Janome machines before. It was on offer and in my price range for a second machine for classes. I’m delighted with it. It’s a really powerful machine and has everything on it that I will need. Customer service at GUR is fantastic. They really go out of their way to help. Thanks again Palma x

Rosemary Allen
29th August 2019

I was in doubt between 3 machines and I've got a friendly and professional advice by GUR when I asked about them. They gave the best deal possible and the communication through all the purchase process was excellent. I would definitely buy again from GUR. Thank you!

Omar C
28th August 2019

Customer service was excellent; lack of a card through the door meant that I had no idea what had happened to my order. GUR tracked down the parcel and enabled me to arrange redelivery. My knitting bag is great and cat proof. It is well made with lining and taped seams.

Ms Hanora Crowley
25th August 2019

Machine arrived promptly and well packaged. I chose the Jaguar because of the recommendations on the GUR site and have not been disappointed. As a new user, I have found the machine very easy to use ( and thread), helped by the excellent You Tube videos.

Very pleased with my purchase

Dawn A Pettitt
25th August 2019

Thank you for the easy to use website and super fast delivery. Yours is my ‘go to’ shop when I need anything for my machine and I highly recommend it.

Lindsey Ingoldby
25th August 2019

I had difficulty finding the items I wanted to order and started an online chat. The person on the other end was very helpful and I was finally I able to complete my order. Unfortunately a few items were out of stock but I was informed straight away and given options. My order came within the time scale they quoted and everything was in the package. I would recommend revising the website when it comes to ordering threads. When I place an order for threads I use the colour number not the colour (different people use different names for the colours).
On the whole the service is very good and of course I would order again.

Jane Morris
23rd August 2019

Very useful ruler. I have a true cut rotary cutter so compliments the ruler and works well. Rulers are very expensive so this one was very keenly priced and I have used this much more than I thought. Well packed and delivered quickly, very pleased with the purchase.

Vivienne Dunn
23rd August 2019

Unfortunately I had to return my broken jaguar sewing machine but was able to upgrade to the DQS 405 . The staff were very helpful as I returned the machine personally. The machine continues to sew beautifully and I am very pleased with my purchase.

Margaret Stevens
22nd August 2019

This is the first online order I have placed which was clear, simple and easy to understand.

Congratulations on making this order a pleasant experience.

Miss Anna Martyn
20th August 2019

I am absolutely delighted with my fabulous Janome sewing machine. I cannot praise this seller highly enough because my queries were answered promptly so that it was easy for me to find the right machine for my needs. It was also an absolute bargain. I can highly recommend GUR as they are indeed 'The Sewing Superstore' with every kind of sewing machine available and a trained staff to give expert advice. Thank you!

Barbara Watson
20th August 2019

Extremely pleased with Janome 4300qdc sewing machine. All I was hoping for and more! Very quick service and delivery from GUR who kept us informed.

Mr Robert Byrnes
18th August 2019

What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!

Janet Weston
17th August 2019

Would highly recommend, beautiful machine. Gur were really helpful and corrected mistakes on my error quick and easily. They also arranged for delivery of my machine on the day I requested. Was pleasantly surprised with stabalizer and thread which was added to my extras I ordered along with the machine. So pleased and happy with GUR and would definitely use again.

Ms Janice Austin
17th August 2019

The delivery to Germany was really fast and I enjoy my new Coverstitch machine a lot. Really really competitive price too! Thanks!

Simone Wendel
13th August 2019

Excellent product!
Quick send.
Service 5 *****

Mrs Maria Correia
13th August 2019

Excellent service the quality of the knitting bag was superb. Delivery was very good.
I highly recommend this company for quality and service

Mrs Irene Allan
10th August 2019

I found what I needed quickly and easily and the purchase was completed without a hitch. The Janome standard foot arrived in a couple of days and is an original spare part. I know where to come in future.
 

Mrs Carol Forester
09th August 2019

Machine received promptly. I have yet to unpack it as my sewing room is still being decorated. I can't wait my big day for unveiling will be Tuesday. I hope everything will be okay and look forward to having some fun.

Joan Brown
09th August 2019

I ordered two items from GUR Sewing machines on line as both were competitively priced. The service was very quick and efficient, looking forward to doing some quilting soon. Would recommend this company.

Mrs Sandra Giddings
09th August 2019

Ordering was easy but unfortunately I was given a refund due to the item being out of stock, this was dealt with in a timely manner. I would shop at here again but I cannot leave a review regarding the item.

Mrs Julie Bestford
09th August 2019

Pleased with the machine foot. Customer services was not knowledgable when asked about the different Categories (code5) etc. Told me that they did not sell a Singer parts! The foot said Husqvarna.

Patsy Nicholson
08th August 2019

I ordered my embroidery machine and it was dispatched the very next day. Unfortunately there was an issue with DPD that they did not update me of the delivery coming or having been made to my neighbour so I did not know for a whole week that my sewing machine was with a neighbour a neither had they left me a card to say so.
When I contacted GUR to find out the whereabouts of my sewing machine they did everything possible to help me track the parcel. It was to be delivered to my work address, not my home address so not as easy as just walking next door to ask. GUR contacted DPD to try to find out where the parcel was and also kept me updated with their responses.
Once back at work I asked my neighbours and found the machine with them a few doors up. GUR were very polite and understanding and eager to help throughout the issue and I could not fault them or their service.
I would recommend them absolutely and would not hesitate to reuse them for my sewing purchases in the future.
 

Mr David Fuller
07th August 2019

Delivery was fast and efficient and item arrived exactly as ordered and in good shape. Looking forward to upgrading my machine to do some ruler work. Thanks GUR!

Lorraine Lee
05th August 2019

I requested delivery on a specific day, and was given a time frame.

The machine arrived on time. It was well packaged. It appears very well made.

I made myself unthread the machine straight way so that it didn't become daunting.

The threading instructions are clear, and I found it easy to thread; the 180 degree opening front and DVD certainly helped.

So far I've only practiced with one stitch in 4 thread overlocking, haven't made any alterations to width or density or tried any of the extra feet included in the package. The stitches are very neat, and look good.

I'm very pleased with both the machine and the service, which have been excellent. Thankyou. Could we have more video tutorials on using the machine please?

Thankyou.

Mrs Joyce Linskill
03rd August 2019

Fantastic customer service. Ordered wrong part swapped straight away and replacement sent immediately with instruction how to return part. Great part and would highly recommend as very reasonable postage and prices. Thank you.

Lynn Hallett
02nd August 2019

Very pleased all round. Delivery was speedy. For an ex display model could not see a mark on it. Machine much lighter than my old one. Have not sewn for a while so I find the range of stitches available plenty for me while I reacquaint myself and decide if I need to look for something a little more specialist in the future. If I do - I will certainly be back to GUR.

Mrs Yvonne Crabtree
31st July 2019

I am very pleased with my sewing machine which Ed replaced my ole Pfaff creative machine.m. The machine is wonderful and sews like a Rolls Royce but only cost a mini! Since I received it I have made several tops, dresses and even a bag. I have called it Erik after the delivery man who arrived exactly when he should have. Many thanks to you all at GUR for encouraging me to buy this model, so far I have not regretted it. Happy sewing.

Margaret Stevens
31st July 2019

Brilliant. Good website, very good prices (had done price checks before ordering). Very prompt delivery. Will definitely use this company again. Excellent service.

Linda Collings
30th July 2019

Delivery was fast. Sewing machine box had no outer packaging and had a hole in it on delivery. Decided not to keep the machine and returned as per instructions at own cost. Refund was processed within a few days, however the free delivery aspect of my purchase suddenly became something I then had to pay for and was taken off my refund. In effect I paid for my own delivery and return costs. Be aware.

GUR RESPONSE:

Thanks for taking the time to make a testimonial, after reviewing this situation we have found that you ordered a machine and decided to return the machine to GUR.  

 
As per normal terms and conditions of GUR, if the customer decides to change their mind or return an item of their own accord - it is the customer's responsibility to return the item safely back to GUR for a refund.  GUR will charge for the cost incurred for delivered.  Even though we ship to customers at no cost, there is a cost incurred and this is clearly disclosed at: https://www.gursewingmachines.com/freedelivery
 
We are sorry that this has upset you, but we always do our best to look after our customers and offer the machines, advise and service in the long term.  
 
Finally, regarding the small dent in the box - boxes sometimes incur damage during courier transit.  Every care is taken by the manufacturer to carefully design and manufacture safe packaging/polystyrene packaging to ensure that the contents always arrive with the customer in good working order.  Manufacturers are currently sending 95% of machine using couriers with no issues at all.  Small damage on boxes is considered acceptable as long as the machine and contents are not affected in any way.  This machine was in perfect working order.  
Mrs Easta Spencer
29th July 2019

Easy to order but I became a little concerned when I received no despatch or delivery updates .
However, when I emailed , asking for this information, I received a reply within 24 hrs , with a full explanation.
My order arrived the next day and everything was fine .
I was impressed with the speedy reply to my concerns.
Thank you . I would order from this company again.

Geraldine Middleton
28th July 2019

Very slow responses to messages and emails. I found it impossible to telephone them, either constant answerphone or no answer. When I ordered there was no update on despatch date and no reply to my email asking when I would receive. Eventually my item arrived. I don't think I will be buying from GUR again if this is the usual "shopping experience" they provide.

GUR RESPONSE:

We are sorry we have not met the standards you required from us.     We have checked all emails and everyone has been replied to, the phone is manned all the time from Monday to friday from 9 to 4.... we have 3 lines with 3 people answering all times, sorry if you was not able to get through.

Regards

Steven

Sharon Munsey
27th July 2019

The best customer service I have had in a very long time.
I would highly recommend to other people to call this company first before purchasing any where else.
 

Mrs Susan Baillie
26th July 2019

I cannot comment on the items, I haven’t had chance to use them yet. However, the service from GUR is very good. One of the items had to be replaced and the communication with regards to the issue was good, clear, helpful and prompt.

Mrs Christine Kalus
25th July 2019

I was very pleased with the service communication excellent delivery on time. I purchased this machine to help me sew through extra layers when making bags and have not been disappointed.

Glenis Brown
24th July 2019

Good quality and lovely machine. Lots of choice.
Arrived on day stated although not til 6. Would have been nicer to get a message saying am or pm delivery. Have used GUR for all my sewing equipment

Karen Ross
24th July 2019

Arrived promptly but sadly had wrong connection for my Pfaff creative 2134. A shame as this foot control was at half the usual price. Spoke to GUR on phone when they were very polite and understanding. They immediately sent a pre- paid returns label and refunded to my PayPal account on receipt of my return. Would use GUR again for spare parts but I think they have stopped stocking Pfaff.

Judith Elizabeth Balderstone
22nd July 2019

Bought as a gift for my step daughter. Arrived within a few days of ordering. Great deal on machine included quilting extension table. Instruction manual is straight forward and comprehensive. Also included in the kit was a walking foot and a plate to cover the feed dog for free motion embroidery My step daughter is thrilled with her machine, and has already made hats and practiced embroidery using the embroidery foot that came with the gift kit. Can't comment on durability yet but I have told my step daughter if she decides sewing is not her thing I would more than happily adopt her new machine.

Mary Jolly
20th July 2019

For all sewing needs, the best prices, fast delivery and a real pleasure to deal with.....gur is my 1st stop shop.

Thank you

Tina Ward
18th July 2019

Absolutely fantastic from start to finish.. I had wanted the brother F420 for a while but needed one on finance and gursewing machines were very helpful they made the whole process run smoothly and very quickly too I will add once I’d been accepted for finance my machine was delivered the next day all the while updates by email and even a phone call to say what the next step was going to be.. I would highly recommend it’s a great company.. I would also highly recommend the brother F420 absolutely love this sewing machine which came with a free quilting kit worth £149.. I’m very happy with my purchase and with the company I used

Leanne Naylor
17th July 2019

Excellent service - phone conversation with your company very helpful and pleasant. Web site could possibly do with updating, otherwise a perfect transaction.

Many thanks.
 

Mrs Gillian Crabtree
17th July 2019

The fabric I purchased from GUR is beautiful and excellent quality, I am as usual very happy with my shopping experience with this company who always give great service both on line and in person.
Thank you.




 

Mrs Mary Briggs
12th July 2019

The goods arrived promptly but when I contacted the company because one foot didn’t fit my machine it became clear that returning it would be an issue. They wanted me to use the original packaging which I had thrown away as it was simply a sealed plastic bag that I had needed to rip to get the foot out.
I still have an expensive, unused foot that I will need to sell elsewhere.

Mrs Jane Murray
11th July 2019

Machine arrived very fast, was well packed. Gur kept me up to date about the delivery.
I love the machine, my old one stopped in the middle of a project. This one does what it has to do.
 

Danielle Van Der Lee
09th July 2019

The order for the table legs (Janome sewing table legs) arrived in Australia safely and promptly for such a long trip. They are now fastened onto my perspex table and work extremely well.
Thank you
Ola Robesrtson

F Robertson
09th July 2019

Great experience, website was easy to navigate, checkout was quick and painless and prices were great the hardest thing about it was deciding what kits to get. Thanks.

Ms Erin Poole
01st July 2019

The items required were easy to find and the ordering and checkout were straight forward. The goods were as described and delivered quickly.
Good, no hassle, purchase as always.

Mr Ian Ferris
28th June 2019
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