Sewing machines & product testimonials by consumers
28th March 2018 - Ryan Nesbitt

I have ordered from GUR Sewing Machines many times before.

The service I receive each time is second to none.

From giving a 15% discount for life, to keeping me updated with the expected delivery date for items ordered is excellent.

Would highly recommend this company.

28th March 2018 - P Smith

Strongly recommend this company very helpful on the phone and after taking advice ordered my new machine.

Received the machine at 8 the next morning.

Comparing with other websites,machine was well priced and the free sewing kit is a bonus, 

28th March 2018 - Shirley McBreen

Have used this company several times. Service always excellent. Will not hesitate to use again.

27th March 2018 - heather measday

Excellent to deal with.

Only one out of three packs in stock but immediate updated e-mail and immediate refund.

Would order from these again. Quality good, delivery good.

27th March 2018 - Christine Allen

Another fabulous product from GUR, I am extremely happy with my purchase.

Great products, great service I would always recommend GUR! Thank you.

26th March 2018 - Mrs Barbara Davies

The company were very helpful when I telephoned them to enquire about parts for my old Janome sewing machine. They emailed me with all necessary information so that I could order the parts which I have since received.

26th March 2018 - Linda Wale

Absolutely fantastic customer service and fast delivery I would highly recommend this company and definitely will be ordering in the future

25th March 2018 - Mrs Sheila Kiddell

Unfortunately my first delivery arrived damaged. Contacted GUR who immediately arranged for a replacement and collection of damaged item. Excellent service and communication. Thankyou

25th March 2018 - Hendrik Heyns

The product received does not look at all like the picture, it is a cheap white plastic cover. I ordered a vinyl cover with ‘Janome’ on it to Mach my other two machines. Very disappointing service.

GUR Reply: Sorry to hear that the product did not meeet the standards of your requirement, please post the item back and we will get a full refund back from Janome.

24th March 2018 - D E Raynor

I don’t often write testimonials/reviews but felt this one was well deserved.
I’ve ordered several items from you now, and have always been pleasantly surprised at the range of items available, the value for money, the speed of dispatch and delivery and reliability and good service overall.
Thank you!

24th March 2018 - A Kinder

Great promt and efficient service as usual. I expect nothing less from GUR now. They’re my first port of call for all things sewing machine! Thanks to you all.

22nd March 2018 - Mrs Marilyn Newins-Beckett

Again another order has arrived and I am very pleased with the quality of the items. Highly recommend this company.

21st March 2018 - Mrs Wendy Perfect

Very helpful and prompt with the answer to my question.
This little table helps with my quilt project and so am very pleased indeed with the service that I have received.

21st March 2018 - Ruth Lyn Matthews

I only had one problem and it was that I wasn't informed of my order being delayed because one item was not in stock.I had to phone to check on my order as a second order I had made on 9th March arrived before the first one.
Other than that I have always enjoyed shopping with GUR.

16th March 2018 - Mrs V Spence

Although I chose to return the Overlocker, I found all the customer services that I dealt with both friendly and efficient. I would certainly order again in the future should I require any of your products. The reason for return was that I had no idea how noisy the machine was and since I share a room with my husband on computers, it was not conducive.

16th March 2018 - Mrs Carol Fox

The service was second to none. Quality of items and despatch times couldn't have been better. I can highly recommend this company.

16th March 2018 - Mrs Virginia Hunter

Easy to read website, helpful feedback from telephone conversation, shipped really quickly with no shipping fees which was fantastic as we live on an island. Love my new sewing machine!

14th March 2018 - Kathleen Harris

After a lot of research I decided to go ahead with buying the Janome 6700p. It is a lovely machine and simple to program and use. It sews beautifully. It is the second sewing machine I have purchased from GUR and I am extremely satisfied with the speedy delivery and excellent customer service I received. I hope to have many happy years with my new sewing machine!

14th March 2018 - Ms V Reeves

I always feel valued by GUR and would not shop anywhere else for sewing articles. Because of the snow this item had been dispatched on 28th Feb but didn’t arrive until March 10th. The day before I had contacted GUR and they immediately sent a replacement package which I have now returned but super service.

10th March 2018 - Lyn

The item came quite quickly and was securely wrapped - thanks GUR.

It is a useful sewing machine foot for lining up seams accurately on all sorts of sewing projects.

10th March 2018 - Mrs J R Hugh

All good - able to find the precise bits and bobs I need for my Pfaff machine. And a little discount too!

10th March 2018 - Mrs valerie west

After some delay and mix ups with payments and discounts, order arrived.
Everything was pleasantly resolved so would order again with confidence.

10th March 2018 - Mrs Susan J Donovan

Chose this machine after talking it through with the sales team. They were very helpful, the machine arrived when they said and its been an absolute joy to use.

09th March 2018 - Carole Anne Groom

Been purchasing machines and accessaries since 2012. Very pleased with this company also I recommended my daughter ( MRS D WATSON ) to you and she's very happy with your customer service ASWELL . Keep going your a great company to deal with.

09th March 2018 - Mrs Kelly Hepper

I recently ordered the Pfaff Passport 2.0 from GUR... checkout was smooth and easy... also very good price. Once placing order I received an email stating that the machine I ordered was out of stock.... and that they were upgrading me to the higher grade model (also higher priced). the Pfaff Passport 3.0 completely free of charge! The machine was delivered next day with a designated time slot. You cannot ask for better service... I will definitely be using GUR again and recommending to all my friends. Thanks GUR

08th March 2018 - Mrs Susanne Sketchley

I can always rely on GUR for all my haberdashery needs. Thanks guys.

08th March 2018 - Ms Jean Stables

Very easy to order. My order came within specified time. Will more than likely use GUR again. Good prices. Very satisfied.

07th March 2018 - Mr P B Foster

Hello . I am afraid that I never made a purchase in the end as I was very unhappy with the way my order was dealt with . I firstly decided to make my order with your company as your advert stated fast delivery ,and items always stocked , so rather than using my Amazon Prime I went with you as I wanted to order this pattern & some bridal materials too a little later ,I ordered the pattern and waited for a couple of weeks ,I wasn't happy then I got an eMail saying it had been out of stock ,Was back in and my order would be with me shortly , so I waited but no pattern , so in the end I rang explaining I was not happy and had it been dispatched ? only to be told no it wasn't in but would be in the next couple of days , I couldn't wait that long ,my daughter is Marrying in 11 weeks time and I have so much to do . I had to ask for a refund and the gentleman did this for me straight away . I told him I was upset over the way this had all gone about and he offered me a voucher code as compensation, Which I cannot seem to find .
as you can see I am not happy I am afraid with the Experience I had with you I am very sorry to say .
with Regards .
Mrs Julie Foster .( Wife Mr PB Foster )

06th March 2018 - Sally Gray

I received an email immediately to say my payment had been received, however after that it was another week before my order was acknowledged and dispatched. I had hoped it would be sent out sooner than that.

06th March 2018 - Robert Davenport

Great service, very quick delivery.

06th March 2018 - Patricia Koreman

I have now brought 3 of these hoops for my Brother V5,they are a quality product at a great price and work perfectly on my machine.

06th March 2018 - M.P.

Quick efficient service! 👍

05th March 2018 - Mrs Marian Aldridge

Thank you very much for me order, good service as usual. Will certainly be ordering from you again.

04th March 2018 - Ruth Dunn

Product arrived very quickly to USA and in perfect condition. I highly recommend this company and look forward to buying from them again.

04th March 2018 - Mrs Julie Fidler

Just what I was looking for at a competitive price. Also free delivery Finished off my tapestry perfectly.

03rd March 2018 - S Harris

Excellent machine, Parma is very helpful and provides an excellent service. First rate company, first rate machine!

03rd March 2018 - Mr FRANK BROWN

Web site very user friendly search facility helped to narrow down the item I was looking for.checkout very straight forward followed by speedy delivery.a good shopping online experience

03rd March 2018 - Mary Ross

I have made several purchases from Gursewing machines over the past few months, and have always been impressed by the range of their products and their service. Their website is easy to use, their online response to an order is exemplary, their delivery time is excellent. Congratulations on an all round pleasant shopping experience!

03rd March 2018 - Peg

Brilliant service from GUR the foot arrived in a couple of days and is perfect for adding trim (ribbon) to my sewing projects

02nd March 2018 - Linda Kay

Speedy delivery. Much cheaper than local store. Thanks.

02nd March 2018 - Mrs Janis Mutton

I’m very happy with the machine. It sews really well and the stitch quality is great.
It has lots of lovely stitches built in and the buttonholes are easy and quick to do.
I’ve always wanted a Pfaff and I’m not disappointed.
Really fast delivery too.

 

01st March 2018 - Mrs Hilary TOWNEND

Spoke to a very pleasant gentleman who was able to answer query. Order arrived in time specified. Cross stitch very simple to do, all threads cut.
Thank you

01st March 2018 - Christine Maitchell

I bought two mats one for my sewing machine and one for my overlocker. They are brilliant as before my machine vibrated a lot as it is one of the larger sewing machines now I hardly notice it thanks to these mats. Thinking of buying another for under the embroidery unit too. Good service from GUR

28th February 2018 - Mrs Julie Long

Exactly as ordered , brilliant service. Thank you

26th February 2018 - Mrs alyson taylor

what a great place. easy to order pleasant staff on the phone goods arrived on time as promised will be using again

25th February 2018 - Ms Janice foster

I am enjoying working on my second product from you very much which is intended for my Grand daughter. There is just one thing that has puzzled me, there is far more thread than I need.
I could perhaps do with some guidance over the problem of joining the open weave fabric on to material to make the cushion. On the first one , I experienced difficulty in unravelling of the edges as I made the cushion.

Other than that, a satisfied customer!

J Foster

24th February 2018 - Mrs Margaret Colbourne

Great craft/knitting bag. I've got quite a few projects on the go at the one time and this bag is super for carrying everything together and it was good value for money at £10. Really pleased.

24th February 2018 - Beverley Lenehan

I would definitely buy from you again,I had no problems ordering or finding what
I needed,and no problems receiving it thanks.

22nd February 2018 - Mrs Pattemore

Will definitely use your company again and tell my friends ,I thought the sales representative who I spoke with was so helpful and very polite and informative ..Very encouraging in this day and age Thankyou.

22nd February 2018 - Mr Phil Sheldon

A genuine part at a competitive price and no delivery charge (which can be a big issue here in NE Scotland), what more can you ask for.

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