GUR e-mailed to advise that the book I had ordered was not yet available, and that there had been issues with the supplier. I had been given the option of either waiting to see if the book came in, or to cancel my order, and get a refund. I chose to get a refund. The customer service was handled efficiently, and the refund was made promptly.
What a great purchase from ordering to receiving the item. The iron is the best thing I’ve bought. Easy to use and doesn’t bleep at me all the time. Heats up in no time al all and the rise and lower feature is fantastic but can also be turned off for normal ironing but I wouldn’t want to. It’s not too heavy but ‘solid’. Highly recommended. I asked if GUR could send by a different courier as the one I use, knows where to find me. (I live in a small village with house names rather than numbers). No problem at all to do that. Kept me informed by email. Would use again if the level of service is this good. Wish more companies treated their customers as good. Phoned up to say thank you already but nice to let other potential customers know my experience. 10/10.
Easy to use website. Ordered a few times and never had any problems. Always good quality products delivered in a few days.
Thank you GUR for another seamless transaction !! My machine arrived (in France) within 48 hours of placing the order !!
I will certainly be back, special thanks to Palma, who was extremely helpful
In error, I ordered the wrong equipment and I had to adjust my order. The whole thing was so easy and the correspondence was second to none. The service I received was possibly the best ever and that's without exaggeration. It's so refreshing to be treated like I was, Thank you, guys...first class...keep it up.
I live a long way from Birmingham but GUR was recommended to me by a lovely lady in the sewing business and I an so pleased she did.
I can't speak highly enough about this company they are so friendly and patient customer service is 100% the young man dealing with order went out of his way to keep me informed about the machine I wanted and as soon as one was available it was delivered the following day they are available at the end of the phone if you have any queries I would definitely recommend them to everyone.
Big thankyou to T & P.
the small thread reals are excellent for my janome sewing machine which I have had along time Somehow i lost the 1 for my machine so ordered 2 as I now have a spare arrived quite quickly very pleased
I ordered from GUR because of the excellent descriptions which meant I felt that I could choose a machine that suits both my requirements and my budget. Next day delivery for free was a huge bonus. I am thoroughly enjoying my new machine and would recommend GUR.
Always good service. A bit expensive for a few plastic bobbins, but it’s not worth taking the risk buying cheaper ones which might not fit my Pfaff machine.
Used this fabric to make face masks for Breast Cancer Awareness Month (october)
Went down a storm 😀
Am very happy with the speed of my delivery and feel that the prices are competitive with other suppliers. Will definitely use this company again and highly recommend them
I was very impressed with the helpfulness of the GUR salesperson I spoke with on the telephone, Having placed my order online as requested my machine was received within two days; first class efficient service, I wouldn’t hesitate to recommend GUR.
I have always been able to rely on Gur sewing machines to deliver efficiently and promptly all my sewing requirements from expensive sewing machines to smaller items such as replacement bobbin cases. I live in France yet this firm have. Always been most reliable for their produce. Frankly, I do not know what I would do without them. Their prices are very good also compared to many other firms.
Arrived sooner than expected. I am very pleased with these frames.
I have used them all and they work fantastic on my V5 machine.
Thank you so much
It's such a breeze when dealing with GUR either online, which is so easy, quick and straightforward, and also over the phone.
All staff are just a pleasure to deal with; nothing is too much trouble to them. Palma and Tremaine were so helpful especially at the present time with all the difficulties psed by Covid issues.
Thank you for your fantastic service and great prices.
Found the web site very easy to navigate through and quickly found the sewing machine I wanted. Put in my order and two days later it arrived. Can’t be better than that. Very happy with purchase.
After having my last machine for over 30 years I wanted to make sure I chose my new machine carefully. The GUR website was very clear and informative. I especially liked how you could choose up to 3 machines for comparison. I finally chose this machine as it had a very good sale price. Delivery was fast and service good.
I wish I had known about GUR years ago, as I find their prices and customer service are second to none.
The gentleman I spoke to today was very helpful and friendly, so much so we had a bit of a laugh on the phone.
I also emailed Palma who was most helpful too.
I have no hesitation in recommending GUR for all your sewing needs and wants.
I know that I won't be going anywhere else for sew machines and accessories.
Thank you GUR for all your continued hard work during this pandemic.
Quick efficient service.
Just the part I needed to increase turnround of embroidery.
Buying my new sewing machine from GUR Sewing was a very pleasant experience .. from the phone call I made where everything was explained to me to the delivery the following day was seamless and easy. Next day delivery was brilliant just make sure you have a sharp pair of scissors as it comes very well packed. Would recommend this company to everyone
Absolutely great service, Really friendly and very helpful. Would definitely recommend and will be back for more things . Thanks.
Item arrived as advertised, securely packaged and within a few days of the order.
I am impressed with the service and will use this company again for future requirements.
This was the best on line shopping experience ever with the firm
GUR Sewing Machine shop. Extremely helpful with prompt delivery service.
I am totally happy with my purchase, and look forward to future dealings.
I thoroughly recommend GUR for all sewing equipment.
The sewing machine is excellent easy to use. My old brother is about 30 years old so was expecting to struggle with getting to grips with this modern machine. It’s so easy to use. The customer service was excellent when I made a telephone enquiry prior to placing my order.Quick and efficient delivery. Highly recommend this company.
Excellent customer service when I called to place my order over the phone. Have had a previous bad experience ordering on line (not with GUR I hasten to add) and the chap I spoke to was very understanding and took my order and payment. To top it all my machine was delivered for free, next day on a Saturday - fantastic!
The sewing machine is now safely hidden away for a. Christmas present - thank you GUR 😊
I had a supurb experience with GUR. Very knowledgeable about the products and helped me to choose what was right for me. Very competative on price and was delivered 1 day early - can't ask for more really !!
Can't fault GUR.
Delivery on-time.. packaging good. Communication and service excellent.
Would finally but from here again.
Have nothing but praise for GUR.
They have always given excellent customer service for me.
I received my extension table for my Janome coverstitch 2000 very quickly.
Also my past orders were just as fast.
So thank you GUR.
Fab. Easy to use website. Quick despatch. Arrived on time using DPD.
Machine is great value. I'm Still a novice at sewing (having dipped in and out over past 30 years). Its easy to set up. Instructions are clear. Ive only used straight stitches so far. The best bit is the reverse sew before starting because the fabric doesn't get caught in the teeth. Im enjoying sewing again because of this purchase and would definitely buy from GUR again in the future.
Super knowledgeable and helpful staff helped me pick the right sewing machine. Delivery was fast with updates throughout. Great service all round.
It was a fast delivery time and I was very pleased with the products I ordered. The extensive range that is offered by this company is great and at competitive prices. No more trawling the internet again for me as I will definitely be buying from GUR again.
I was pleased with the information and was able to order my sewing machine easily on line. The website was very useful and had some interesting products and fabrics to view. Looking forward to receiving my sewing machine and will visit the site again.
This ex-demo machine was on sale with a big discount, so I was expecting to find some signs of wear and tear on it. In fact, it's in near-perfect condition and it was delivered the next working day as promised by GUR.
Great service. My original order was cancelled due to stock shortage but was able to get the same deal on an ex demo model that was in stock. Very prompt delivery and responses to communication. Very happy and would shop here again.
Very pleased with my purchases. A replacement needle plate for my machine which was reasonably priced. And needles for my machines. Came very quickly . Needle plate came separate as had to be ordered.
Since finding gur I buy all my needles here.
Very satisfied with the service from GUR. I live in the Netherlands and was having problems sourcing some things for my Janome machine. Unfortunately what i wanted was out of stock but GUR contacted me to offer a refund or ask if i wanted to wait a week while their stock came in. I opted to wait and the order was dispatched a week later. I’m very happy with the things that I ordered and will definitely use this company again.
Staff always seem genuinely delighted to be contacted! It’s lovely to know there are humans there on the end of the phone and answering emails. Many thanks.
I ordered a variety of Janome sewing needles from GUR sewing superstore. They arrived very quickly and are exactly as described. Would recommend this company.
Great service. Next day delivery.
Problem had with quarter inch sewing. Rang and was told to replace needle - problem solved. I would have no hesitation in using this company again.
This store is outstanding - I have bought many different things from them, from a large embroidery machine to a reel of thread, the quality is always very good at reasonable prices. They are very knowledgeable and helpful.
The delivery was two days from ordering. I bought this fabric to make face masks as my husband has a marine fish tank. The fabric is so colourful and cheers everyone’s day when they see it as a face mask. As the fish are swimming different ways you can make them lined with the same fabric with different fish each side ,so two in one masks.
Really happy with my sewing machine. It arrived very quickly and it was well packaged. I bought a demo model and it is as new.
Bought this jaguar sewing machine for a replacement for the wife's old brother machine.The difference is amazing the jaguar is quiet and smooth in operation its a very solidly built machine and the wife loves it, shes not stopped sewing since it arrived which was a next day service.Highly recommend this company for excellent service and quaility machines
Great website, and product. First overlocker and the Janome 6234XL has been recommended by my sewing teacher so it must be good. Will repost a review once received Nd tested. Thxs
I had been looking for a sewing machine with a longer arm giving more space for sewing quilts. The innovis VQ2 was the machine of choice. It’s a fabulous machine fitting all requirements. I contacted Gur sewing machines for more information. They were so helpful and responsive to my requirements and my machine arrived within 48 hrs. I would highly recommend this store.
Fantastic online shopping experience. Also made a couple of calls to the shop which were both dealt with professionally. Machine was delivered by 9:00 the day after order was placed. Will definitely use these guys again. 5* experience. Machine is great for beginners & experiences alike. Love the fact you can slow the speed down to suit your ability/needs. Cracking little machine for the price.
So easy to find just what I needed on your website and place order. Items arrived within a couple of days very good service. Will be using you again. Thank you.
speedy delivery and good product. I took a risk buying it because it doesn't say whether it is compatible with my Brother 734DS machine. I can confirm it is, maybe you can update the product info?
I was grateful to be emailed to alert me that the Janome 725S had come back in stock and I subsequently ordered a machine. This arrived very quickly and I am very pleased with the quality and performance.
If I require anything further I will definitely come back.
Quick service and arrival of items, I have never used a twin needle and brought as wanting to sew using jersey fabric.
Been practicing today, once I managed to thread both needles however just broke one needle which I suspect was something I have done rather than the quality of needle.
Thankfully I brought 2 so will try again and order more.