I have been very impressed, not only with the actual machine but the customer service has been brilliant. I have had a couple of issues, the biggest one being a damaged extension table, but responses to emails has been prompt and no quibble regarding replacement, making the overall shopping experience with GUR a pleasure. I was very impressed with the speed of delivery and the packaging to protect the machine. Also very happy that the promise to price match was upheld. Thankyou to all at GUR.
The gentleman I spoke to was very pleasant, very knowledgeable about sewing machines and extremely helpful. I have been involved with 3 other companies selling sewing machines during my search for the right machine. GUR is 100% better than any of the others I have been into contact with, and is now top of my list for anything to do with sewing machines and accessories. Well done GUR, you are a star. I will highly recommend you to anyone looking for help or advice regarding sewing machines.
I was disappointed that the pattern took 14 days to arrive which was too late for my project. I also did not get a reply to my email asking when the pattern would get to me. You need to make people aware of what your "standard delivery " actually means. I probably won't shop with you again.
Went to the store for advice as I had not heard of Jaguar sewing machines. Was given tutorial and advice, difference of machines explained and much knowledge of all makes obvious. I chose a Jaguar DQS 377 computerised machine. Now happily sewing even quilting a jacket with ease. Beautiful to use. Would always recommend this firm, great service and back up help if needed.
My wife found the sewing machine that she wanted and it was and ex-display model with the full warranty and at a very good price, so we purchased it online on the GUR sewing superstore website.
The whole ordering and purchasing process was easy and quick to do and we were offered the opportunity to pay over two months, which we accepted. Highly recommended.
Easy to use website with lots of tempting offers. Fabric I ordered arrived swiftly and securely packed. Would recommend the service and the website for sewing needs.
Very helpful on the telephone before I proceeded with my order. This took a bit longer than I had anticipated to arrive but it did not matter as I was not in a hurry.
I would definitely order from this company again especially as I can telephone to speak to someone if I am not sure which item would be the correct one.
Very friendly sales contact who helped me answer my questions before purchasing. The delivery was super quick, I received my overlocker the day after I ordered. I can only recommend the GUR Sewing Superstore!
As always, complete satisfaction with all dealings with GUR Sewing Machines and accessories. The staff go out of their way to sort out any queries or problems with orders - they are my first port of call for any machine feet or accessories I need. Super prices and special offers too!
This will be the third time I am ordering these pins from you. I have had good service in the past (bit slow getting to me)
Adriana the lady on the online chat call is very good and helpful so for that I say thank you.
We are busy doing our crafts for March at the Parish Hall all funds made go to charity.
If I could please ask that I get my order quite quickly I would be so grateful
keep up the good work and thanks again
I had been looking for this banner for quite a while. I ordered it the evening of 9th January this year. I could not believe the speed of the delivery. It arrived first post on the 11th January. The service and efficiency of this transaction was first class. The package was well wrapped and suffered no damage . I would definitely desl with this company again.
Product was received very quickly from order. With the option of paying over two months provided an additional advantage with placing order using GUR. The product was in good quality, and is suitable for my wife's needs. I would have no hesitation with using GUR again, or to recommend them to anyone.
I ordered one of the above extension tables and had to return it because it was poorly made ... the perspex was badly cut and the ends were not square and did not fit the machine well enough.
The product had a 'quality checked' sticker on it so it obviously passed the quality test at the factory.
I had to return it tracked at my own expense.
GUR issued a credit and said that I should get my money back within 30 days!
I notice that the price has now gone up by £10 to £69 fyi.
Pretty poor product and service fort something this simple really :-)
My order was processed and dispatched promptly.
The problems I had were with Seur and the delivery in Spain.
What a total shambles! I eventually got my machine by luck, as the driver was talking to someone on the street about my order after trying to deliver it 2 days earlier to the wrong address.
Even the delivery driver stated ' my company are useless'.
I wouldn't mind but the correct address was on one of the 2 stickers on the box!!!!!
Got my first sewing machine from Gur and I am so happy with my purchase.
Had a small problem with the treader and it was rectified immediately. I have since ordered all my sewing accessories, which I am delighted with quick delivery, high quality products and all at a very reasonable price.
I have highly recommended this site to all my sewing friends and hope some day to visit your shop.
Great quick service and lovely machine at a very good price.
Mix up with delivery with DPD, who said they’d tried to deliver but no one home, except I was sat in all day waiting!
Delivered next day without a problem
I received order in a quick turnover time despite the time of year.
Item arrived in genuine brother box and fits my machine perfectly.
I would look for this company again in the future and know I could trust them
This was out of stock but I was offered a refund or for it to be sent when it came back in.
Great item, fast delivery once back in stock
Thank you for my hoop that i have now recieved really pleased with it.
Also how fast delivery was will shop with you again.
Thank you Gladys May xx
This table is solid, well designed, feels good and feels like it won't snag material. The cutout fitted perfectly. The engineer who delivered it was pleasant and courteous and took the allotted 90 minutes to build the table. I guess I hadn't realised it came flat pack, but with a man to put it together. You are left with a few quite large cartons and a lot of expanded polystyrene. This the price of 21st century global economy.
I'm not sure I can assess vfm since it's such a specialist product, made in China from an Australian company - but considering how solid it feels the price seems fair. Not used in anger yet, so at this point - recommended.
The rotary blade sharpener arrived very quickly and was well packed.
Not used it yet but it looks good.
Very satisfied with GUR service.
Excellent service. They were let down by their courier who failed to collect my order, but they voluntarily paid the extra for a Saturday delivery so I wouldn't have to wait.
I had questions before I made my purchase and the assistant was most helpful.
Can not fault this company.
My machine is superb, a very good buy.
I was missing a few accessories for a Janome machine.
On the GUR website I easily located and ordered them.
Delivery was fast and the stuff was good quality.
So, good all round.
My go to website for all my machines. Great customer service. Always helpful.
Can’t do enough to make your shopping experience a good one.
Will definitely continue to use this company. Highly recommended.
The spool stand was just what I wanted to go with my Innovis V5 and is brilliant.
It arrived very quickly.
An excellent service, a great price and a great product.
What more could a customer want!
This was exactly what I needed. After a failed attempt through eBay(another seller), I contacted the GUR customer service and they were so helpful.
They ensured I didn't make the same mistake again.
I have always received great service from GUR and from now on it shall be my first port of call.
Although I purchased this in November, it was a Christmas present to me from a friend.
So I did not open it till Christmas and only used it after Christmas Day. It fit my sewing table perfectly.
What a great light 3 different setting all with really good light, well worth the money at half price.
This is one of the best companies have ever dealt with, the staff I are amazing and so helpful, and so pleased with my overlocker,
many thanks for a really pleasant experience
Very happy to shop with GUR again, when my item was out of stock, Adriana from Customer Support informed me immediately, I chose to continue with the purchase and it arrived in plenty of time for Christmas. Great customer care! Thankyou!
Love this website. They still have collections of discontinued sewing machine accessories parts.
Customer service was so helpful. My order took 8 days to arrive in holiday season. Nice.
I was hoping to be able to leave a good review but because one of the items was delayed for a week (too late for me by then), both items were cancelled by GUR, so I don't know what either of them are like. The only comment I can make is that communication is a bit hazy which is disappointing considering their good reputation.
Just a message to thank you for my recent delivery.
An excellent service, thank you so much.
Happy Christmas to you all x
Brilliant machine so happy about it.
I have the choice of buying it from other suppliers with same price and same extras but I bought it from GUR.
As I know from past experiences that GUR customer service is excellent from buying inquiry to point of sale & after sales service.
I wish every seller in this planet is as good as this company.
Very pleased with service from GUR.
Accessory pack for my wife's Janome sewing machine arrived within 2 days from ordering.
I would certainly order from them again.
I was very pleased with the Brother sewing machine feet I purchased recently, they arrived very quickly and at a very reasonable price, especially as after the first purchase I was offered a further discount.
I was also very impressed with the customer service, I now know what category new machine is!
I would recommend GUR sewing machines.
Have used this company quite a lot in the past and have always had fantastic service.
Staff have always been helpful.
Will definitely use this company again.
First time I have used this company and I was pleased with the service.
I will be looking to them again when I make my next purchase.
Certainly there prices was very competitive and the service good
This is great, it makes such a difference when sewing in these dark evenings.
The light is fantastic and adjustable.
I don't know how I managed without it all these years.
Excellent service. Well packaged and arrived quickly.
Very pleased with this large lamp.
Excellent coverage of light when at my sewing machine, whilst not needing to use full light output of the lamp.
In all my of my 50 years of sewing, this was my first time using a concealed zipper foot.
Perfect. stitching, even if I do say so myself.
GUR processed my order promptly and kept me informed of progress.
Next step is to pop into the store, only about 6 miles away, to have a rummage.
I would like to thank GUR for their excellent customer care. I emailed the store to enquire when my order would be delivered and was left a message on my phone with an apology, they didn't have any of my choice left and they would send me an upgrade with no extra cost.
Within three days I received a Jaguar 489, so much better than the Jaguar 487 which I had ordered.
Thank you so much GUR. You obviously care about your customers and make shopping with you a wonderful experience, this is a rare quality nowadays.
A highly recommended shopping experience.
First class service.
Could not have been more pleasant and helpful.
would highly recommend them for anyone looking to buy a machine.
I have shopped with GUR and always have a positive experience.
This time my order did not come so I contacted GUR.
They got onto it straight away and my order came a couple of days later.
This company offer really good customer care and I will continue to use them for all sewing needs.
GUR are gur-great.
The staff are helpful.
They provide good value for money and fast delivery.
I would recommend thay anyone look here first.
2nd purchase from here now and no problems at all arrived next working day. the sewing machine is really good easy to set up and the free gift made it even better (quilter) I would recommend both this company and sewing machine for anyone.
I received a fantastic service from all of the lovely people at GUR. They were extremely helpful and made the process stress free, particularly as I was making a very considered purchase! The Brother customer service people were also brilliant.
Fantastic light and what a bargain on Black Friday. I Can't speak highly enough about this craft light which I recently bought. The levels of light are fantastic. I am using this on my cutting table and use for all my photographing my products. Wish I'd got 2 though so I could have one at my sewing table too.
Fantas Piece of Brother equipment, as a newbie to machine embroidery I have found this invaluable no more tangle threads and all the colour selection threaded part way in one go.
GUS fantastic service as always.
I just wanted to commend you all on your efficiency and excellent customer service, particularly since I’m sure you would have been extra busy this past week, during the “Black Friday” promotion.
I placed on order for a lamp on Sun 22/11 and received it on Tues 24th and was absolutely delighted with the product. It definitely lived up to expectations and more, especially as it was half price!
Unfortunately, my husband was also very impressed with it, and it mysteriously disappeared from my sewing workstation to his art table on the Wednesday and he informed me that he had no intentions of returning it - it was so brilliant!!
Fortunately, you sent me another e-mail on Wednesday to offer an extended time to purchase the same lamp. Needless to say, I immediately ordered another one, and it was with me in Scotland by Friday afternoon!
To say we think this is fantastic, is an understatement, and we can’t recommend the product enough - worth every penny - times two!
I have used your company before, but for smaller items, and have always been very happy with my purchases and the service, but I really think you have provided an amazing turnaround this past week - so thank you so much to all concerned. I wish all companies could be as reliable and efficient. The delivery company DPD, which you use, are also excellent, and kept us informed of the progress of the parcels, so they definitely compliment your hard work.
With our grateful thanks and kind regards
Moira and Gordon Anderson, Abernethy.
I regularly purchase from Gur Sewing Machines and they are brilliant - fast delivery and they keep me updated on shipping progress.