Sewing machines & product testimonials by consumers
01st June 2018 - kathy new

Great experience thanks, you were prompt with delivery and quick to respond to my questions. The recipient is delighted with her present. The only thing was that I wasn't in when it was first delivered and I had no way of specifying what to do with it in that case, so it was taken away. I know I wouldn't be in the next day so I contacted the deliverers and asked for it to be left in the woodshed in my back yard. Instead they left it in the front yard. 

It would be useful to be able to say leave with a neighbour or leave in the back yard for the first delivery attempt rather than the second.
Other than that everything great thanks.
26th May 2018 - Jeanne-Marie Turner

Excellent service. Really cannot fault this company. Received a secondhand Janome 11000 which was damaged on transit so forced to return it. Bought another in exchange which, with a very good discount, services all my requirements and is superb, a Janome Atelier 9. Throughout this trauma Gursewing machines were most obliging and good humored though the delivery service here in France is diabolical. Not the fault of Gursewing machines. I am sure that DPDS is a good firm but once received here in France into the hands of Chronopost the result can be very different. Will still continue to shop with this firm as over the years they have never failed me. They have my utmost trust. Thank you, GUR Sewing Machines.

24th May 2018 - Mrs Evelyn Macey

This is the 3rd purchase I've made from Gur. Everything I have ordered has arrived in a few days to Australia ! all intact and well packaged and cheaper than Australian prices.

21st May 2018 - Mrs Janet Martin

After searching online for a reputable company to buy my next machine from I asked in a sewing group........recommendations were second to none ! Looking forward to receiving my new machine ( https://www.facebook.com/groups/425652574270441/permalink/1036856366483389/?comment_id=1036870879815271¬if_id=1526892298155368¬if_t=group_comment )

19th May 2018 - Susanne Sketchley

I love this machine. It is a dream to use and gives me so many options of stitches to choose from. The ability to create my own stitch patterns is amazing. The foot pedal is a great size and the cutter pedal is very useful as it means I can cut the end thread without taking my hand away from the fabric. The cloth guide is brilliant, every seam is perfect. This is the best machine I have ever had.

19th May 2018 - Mrs Christine Macdonald

The service I received was excellent.I ordered late in the day and Steven still managed to ensure I received my Brother overlocker the next day.I have been using it constantly since and am very pleased with it.I wish I had purchased one years ago.I would highly recommend the Brother, especially if like me you are getting to know all the knit fabrics which are now on the market.Thank you again GUR for your service.

18th May 2018 - Miss Jane Blades
ordered on line just before Bank Holiday...missed the cut off point for next day delivery so rang up and GUR kindly offered to organise delivery on Saturday at no extra charge so i had my machine for Bank Holiday..great service would really recommend
15th May 2018 - Heather Woodward

As always fast service and courteous customer service, even when my items are not in stock I get them as soon as they are back in stock, the customer service team are a great bunch of people and I have bought loads of lovely goodies for my Pfaff sewing and embroidery machine knowing that it will be compatible and if I need help using it the team has always assisted with extra instructions for a novice user like me.

14th May 2018 - Mrs Pauline Thompson

Excellent delivery service and would order from you again although you could not delivery the scissors when you said due to waiting for stock to be replenished l did not have to wait very long for them, they are very handy for snipping threads close to the sewing needle in the machines also l am left handed so l can use them with no problems.

14th May 2018 - D. Franz

I highly recommend this store. Shipment to Germany was done fast. I am forward to purchasing other items as well. Thanks a lot 😍I can‘t wait to test my new embroidery hoop.

14th May 2018 - Mrs Sheila Belcher

Ordered these items (2 extra feet for my Janome 8900 QCP) and they arrived very promptly. I have bought from GUR for a number of years, in fact my Janome machine and many accessories and I have always had excellent service - and would not hesitate to recommend this company. It is my go to website for everything connected with sewing machines (I have 3 machine) and accessories. Long may they continue.

12th May 2018 - Milda

Used this glue for gluing my girls tulle skirt. Works perfectly - only have to be patient and wear disposable gloves. If wait enough - 3-5 minutes - then carefully peal off gluing parts from gloves and they stay together. If a little bit too short in waiting - then even though gluing parts do come apart then just press with fingers - and they stay together. And if completely didn't wait enough (as I did from the very start) - seems like they glue doesn't work at all. I guess you have to let the glue dry out by itself a little bit. I had lots of practising as the skirt had lots of holes in it.

11th May 2018 - Mr Phil Gallant

The sewing box was ordered as a present for my wife's birthday. On opening it we found the handle broken and the paper used as veneer on the lid was peeling off.

We emailed to try to get a refund but have not has a response.

Poor product and poor customer service

 

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GUR Report:.....

Mrs Gallant telephoned GUR and explained the issue, the product has been arranged by GUR for collection and then a full refund will be given.

We were sorry to hear that the product was not good in quality on opening.

 

10th May 2018 - Mrs Elaine Mayersbeth

I bought this foot to put some ribbon around some baby blankets. It is a considered purchase when it comes to a foot for a sewing machine but it is absolutely worth it. It works like a dream with no effort whatsoever. My satin ruffles look very professional and neat as all the ruffles are the same distance apart. If you are intending to make more than a couple of items with ruffles then don't hesitate, just go for it.

10th May 2018 - SUSAN SMITH

As always quality of thread is the tops. Colours are true to descriotion. Customer Service is constantly spot on and very friendly and helpful.. Prices are extremely competitive. Can say honestly an overall very good experience shopping with GUR.

01st May 2018 - David Flynn
Excellent hoop well worth purchasing. Fits exactly to the requirements of my V3 - why pay for a more expensive branded hoop when this one fits the bill exactly.
29th April 2018 - Amanda Hartman
Loveky item just as described. Wished they had more colours as would definitely buy another. Delivery quick and well packaged.
Will use this company again :0)
27th April 2018 - Dawn Barker
I wanted to buy an endless hoop. I was unsure if it was compatible with my Pfaff Icon. I got in touch with GUR and they weren't sure themselves. Has promised they did the research for me and within 72hrs they got back too me. Not only with the answer to my inquiry but sent me a list of all the hoops that would fit my machine. Excellent service. The prices are brilliant. When shopping around no other company could offer me the same value for money. Thank you
26th April 2018 - Mrs Anne Roberts
Website well designed and easy to search. I ordered a sewing machine on Sunday 8April and it arrived in West Wales Tuesday morning within the 1 hour delivery window texted to me at 8:30 . Machine well packaged. The Janome M200 QDC is great and I am really pleased with it- ideal as a mid-range machine. I used to make lots of clothes but I am now learning to quilt.
26th April 2018 - KATE FERGUSON
Excellent service and next day delivery. This is the second machine I've ordered from GUR Sewing Machines and would totally recommend them.
25th April 2018 - Mrs Roberta Shire
A very easy site to use, and prompt delivery. Well packaged.
The only snag was I ordered as a replacement for a lost part, and have since found the missing bit in the cat basket!
No your fault though !
Will use this company again .
Thank you x
25th April 2018 - Kay Loades
Thank you for sending my pattern so quickly. I am very pleased with it - lovely style. Looking forward to using it as it is many years since I last did dressmaking! I thought I would give it another go as I really enjoyed sewing and now I am retired I have decided to sew again. Thank you for your prompt service.
24th April 2018 - Mr GRAHAM GILL

Easy to order. Delivery could have been a little quicker and the patterns could have done with being packaged better. Having said that, I would order from them again.

23rd April 2018 - Mrs Yeomans

My friend told me to visit GUR for the purchase of a new sewing machine and I wasn’t disappointed. After a quick discussion as to what I was planning to use the machine for, I was shown several machines in my range. As a beginner, I really appreciated the advice and the understanding of the sales team.

20th April 2018 - Mrs Anne Roberts

Excellent service. I ordered a free motion quilting foot for my old New Home machine and it arrived promptly . I decided to treat myself to a new sewing machine from GUR and I returned the foot unopened and got a full refund.

My new machine is wonderful and having ordered it on a weekend I only needed to wait until the Tuesday for the machine to arrive. I am thrilled with my new sewing machine!

18th April 2018 - Christine Elliott

What fantastic service, thank you! I also used your chat box to find out if the foot would be compatible with two of my Pfaffs, I 'chatted' with Steve who was so helpful, wonderful. I won't hesitate to use your web site for all my sewing machine needs.

18th April 2018 - raymond parrett

10 out of 10 for Great service, competitive pricing and easy to navigate website. GUR Sewing Machines never fails . I highly recommend this company for its great customer service

15th April 2018 - R Quail

I have bought quite a few items from this company and found them to be helpful, pretty quick in posting items out. Very pleased with what I bought. No complaints.

15th April 2018 - Beverley Jackson

I have been very Happy with your services thank you , although you were unfortunately out of stock of half my order I was really pleased with what I received . I look forward to using your services again in the future.

13th April 2018 - Mrs Colleen Shaw

Great customer service. Very happy with machine. Since purchasing have bought additional accessories all of which have been delivered very quickly and well packaged. Glad I found this company and would highly recommend.

12th April 2018 - Jo Cousins

Fantastic service from the sales team. I spoke with Palmer and he was extremely helpful answering my questions and finding out information for me on different machines.
He called me back when he said he would, a very pleasant experienc. He made sure my parcel would make next day delivery too. Thank you so much. Have already recommended you to a friend and wouldn't hesitate to buy from you again.

12th April 2018 - Dr charlotte sears

Fantastic service
I had a problem with reverse stitching
GUR couldn't have been more helpful and efficient in sorting it
I wish I had found GUR years ago

11th April 2018 - Patricia Whitmore

I am pleased to say I enjoyed my Experience in buying the PFAFF Quilt Ambition 2.0 IDT with you,but I am sorry I have to say I enjoyed playing with my PFAFF a lot more. I absolutely love it thank you.

11th April 2018 - Mr Martin Keyes

Very competitive prices on Janome parts and spares. My delivery arrived very quickly and perfectly packed. I have used GUR in the past and would definitely use them again in the future

10th April 2018 - Mrs Joanne Granaghan

Very happy with the items I ordered. They arrived promptly, well packaged. Particularly happy with the sewing machine bag. Just what I need to transport my machine to and from class. Thank you

10th April 2018 - BARBARA BARNES

Excellent service. Goods arrive on time or often before. Products good. Highly recommend.

09th April 2018 - Mr Jamie Morris

I purchased the Janome Atelier 5 for my wife. She loves it. It arrived promptly and the transaction went through smoothly. I am really pleased with how smoothly everything went.

07th April 2018 - Gaynor Ashcroft

Easy to order on line. Arrive quickly with updates along the way. Lovely company to deal with.

04th April 2018 - Sam
I originally had a cheaper supermarket purchased overlocker but it kept going wrong so I started to research other options. My budget was a little limited but I found an ex-demo machine here for half the price! Communication during ordering and delivery was excellent and when it arrived I was over the moon. It was easy to set up and I was using it in no time. I am extremely happy with the quality of the machine and the profession sewing I get from it. I would definitely recommend this company and this machine.
03rd April 2018 - Ms Jennifer Thompson

I was really thrilled with my purchases, they were very helpful when I called the Company, and the delivery was super fast - I will ordering my sewing supplies from them in the future.

01st April 2018 - Julie Lichtenberg

Fantastic GUR website, very easy to navigate and packed with accessible information and add-ons, one of the best online shopping websites I've used. Love the Brother 2104D, it's been on my wish list for a while, and GUR made it straightforward to purchase, with prompt dispatch and reliable DPD delivery. Highly recommended, both GUR and the 2104D!

01st April 2018 - Anne Cressey

Pleasure to do business with this Company. Kept informed of progress throughout my purchase. Arrived quickly. Was well packaged. Would certainly use again.

31st March 2018 - Martha Johnston

I am really pleased with my extension table. It arrived quickly and it was exactly as described. There was a promotional discount at the time I placed my order so I was able to get it at the best available online price too.

30th March 2018 - Miss Elaine Shillaber

Really efficient ordering. Easy website. Great choice. However, delivery took longer than I had expected on this occasion. Arrived safely and well packaged. Thank you.

30th March 2018 - Mrs Daphne Sherwin
I bought this die cutter for my daughters birthday. First, the delivery was so good and very fast and the machine was well packaged. Secondly, she is delighted with the Gemini. She had it set up in 10 minutes and was producing beautiful articles and backgrounds for the pop up cards and boxes she makes. Now she’s waxing and embellishing for effect. Thankyou for such a professional machine at such a competitive price
28th March 2018 - Lillian Bennett

Ordered a machine in January but it was out of stock. I was immediately informed mid-March at the earliest.

Last week I was phoned to say it would be delivered on the Wednesday and I would be given an hour slot for delivery. It arrived in that time. I am delighted with the machine and. your service is excellent.

 I cannot fault you and it is a pleasure to have dealings with a company with such considerate communications.

Ordered a machine in January but it was out of stock. I was immediately informed mid-March at the earliest.

Last week I was phoned to say it would be delivered on the Wednesday and I would be given an hour slot for delivery. It arrived in that time. I am delighted with the machine and. your service is excellent.

 I cannot fault you and it is a pleasure to have dealings with a company with such considerate communications.

28th March 2018 - Marian Brown

Good Points
The web site gives the postal address, landline telephone number and email address. I had a question about my intended purchase, so I telephoned GUR Sewing Machines. The phone was answered quickly, and my query was sorted immediately. As I was already on the phone I placed my order (on a Saturday). They gave me a delivery day of Tuesday, and my machine arrived (free of charge) by courier at my work address as requested on the correct day. The goods were extremely well packaged and secure. The sewing machine also included a free set of 4 scissors with a wooden storage block, 4 1000 yds polyester threads, a tape measure and a carry case for the machine.

Bad Points
Not a bad point really - just a slight hiccup - the foot pedal was missing from the package. This was sorted out quickly over the phone, and she also included a free pack of sewing machine needles for the inconvenience.

General Comments
I can't fault GUR Sewing Machines for good service. Phone calls were answered virtually by the third ring. As I ordered my goods over the phone I cannot comment about online ordering, but the service I received was extremely good, and I thought I got value for my hard earned cash. By the way, I am extremely pleased with my new Janome sewing machine.

28th March 2018 - Wendy McMillan

I am continuously shopping online and received one of the best possible services from GUR. I called up the helpline and spoke to the sales team.

The gentleman talked me through a range of machines and found me the perfect machine which sew's a dream. Once ordered the machine came the very next day before 12 noon along with a free gift.

Cannot fault the service I have received in the slightest, if only all online purchase were as perfect as this.

28th March 2018 - Sally Johnson

I bought a couple of sewing machines from GUR - a Janome Coverlock machine, and a Budget ex-Demo Pfaff Hobbylock 2.0. As it happens, GUR had run our of their ex-demo machines, so they sent me a brand new one without hesitation!I ordered a number of attachments at the same time and I was really impressed that every single item was in stock ( not one item had to remain on back order ) and everything was delivered safe and sound in very short order!

The Janome worked brilliantly straight from the box as you would expect from such a highly respected company. I could not be happier with this purchase!

Unfortunately, I had a number of problems with the Pfaff that appeared to stem from unusual issues with the tension devices on the machine. I ran a number of tests with the machine, cleaned out the tension controls, but it still exhibited significant problems. This is a great shame, as the machine is quite pretty and, when it works properly, produces nice pretty stitches - for an overlocker. 

The sales manager from GUR rang me personally and we talked through the specific problems I had in great detail. As a result of that conversation, he agreed to swap the problem machine out, and I upgraded instead to a Janome 6234XL, paying only the difference in price.

Within days, the new machine was with me and worked brilliantly - even on the factory supplied threads with which the machine was supplied. The result is ... one very happy and satisfied customer.

On the evidence of this experience, I would say that GUR take customer service and satisfaction very seriously indeed. I will be going back to them fairly soon for my next purchase - a Janome 6600P!

28th March 2018 - P Nutt

I was over the moon with service i recieved on purchasing my new sewing machine, i originally ordered a different model, but had message to say it was no longer available and would i like to choose a different one .

The staff were very helpful and i decided on the the Janome 2200xt . All i can say that it is superb , so easy to set up and sews lovely, i had the gold package deal with it, which also received beautiful cottons, pins, scissors needles , tape measure bobbins, just wonderful.

So glad i found you on google and have recommended you to family colleagues. Now thats how a company should be run .

regards

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