Great service above and beyond will definitely be back and will recommend well done guys
Prompt friendly service from this company. On line and verbal communication impressive. I wouldn’t hesitate to use this company again………excellent
Fits my Luminaire perfectly. Excellent customer service and quick delivery. Would recommend GUR for all your machine needs.
I am really pleased with the Jaguar 401. It is easy to use and does everything I need for crafts and dressmaking. I’ve tries it out on a variety of fabrics with no problems. It feels strong but not too heavy.
The only minor point I would make is that the food pedal lead is not long enough to go over the back of my sewing table out of the way.
When i wanted to buy this item it was out of stock, but i was able to leave my contact details and would be informed when it was in stock. This was done very quickly and it arrived very soon afterwards. I received excellent service.
The blades arrived within the stated delivery time, are good quality and I’ll definitely use the site again.
Goods were exactly as described and arrived quickly. Site was easy to negotiate and find exactly what I wanted.
Good service all round.
I’m very happy with the goods I have ordered - good service and all received in reasonable time and packed well. I’d definitely recommend GUR to my sewist friends and family.
No issues with service purchasing. Staff i spoke to very friendly and polite especially as i was having difficulties with the promotional details. Order came next day as was promised. Unfortunately i have not open box yet to try machine. Will keep updating when i start to use overlocker.
I was delighted to find a new slide plate for my sewing machine to replace the one I lost. It fits perfectly and arrived quickly.
I was extremely pleased to be able to find this part on line, which was not easy to source. It arrived within the given time frame. thank you
Really good service. Was able to quickly find the product I needed on the website Placed my order and it was dealt with very efficiently.
The extension table, for my machine, once it finally arrived, is excellent and I am delighted with it but the shopping experience was not the best!
You passed the order to Janome Uk to expedite directly and the first thing I received from them was a delivery note for my table in a small package, accompanied by a pack of 5 sewing machine needles which I had not ordered, but no table.
Helen at Janome apologised profusely and arranged to have the table sent urgently via DPD. It arrived the next morning (Sat) but without the 6 legs required for it to fit my machine.
On Monday Helen again apologised and had the legs despatched by first class post. They arrived the next day and I was finally able to enjoy using the table.
Many thanks to Helen for her help, and for the complimentary needles which she suggested I keep, but zero points to the warehouse staff at Janome!
As someone who has worked in customer service, I was more amused than annoyed by the experience but trust this is not the norm for their customers!
we are so sorry to hear this.
We had sold out of the table and had paid Janome extra to post out to yourself ASAP, thinking you will be getting the goods within a couple of days we were unaware that we were going to have issues like this.
Please accept our apologies and the inconvenience caused.
I’ve bought a number of things over the years and GUR has always been well stocked to ensure I get the right product to match my machine. The Ultra Glide foot is fantastic for sewing vinyl. Thanks GUR
Really quick delivery so my sewing was barely interrupted when my spool holder snapped which was very much appreciated thank you. Genuine part and reasonable price charged for it.
The purchase was made on 14/03/2022. I’m very pleased with your company. I’ve been buying from you for quite awhile now. I’ve had no reason to complain about my purchases from you. I even got my daughter to buy from your company and have recommended other people too. I am still waiting for delivery of my last order being the OLISO SMART STEAM IRON.
The item met my expectations, and was very reasonably priced. There is the option of a discount on your first and future orders if you subscribe to their 'club'...(no cost involved).
Order received within a couple of days....I would certainly use this company again.
Fantastic service & a bargain sewing machine! I will be looking here again when I need to replace my overlocker. Thank you so much for your help and advice!
Unfortunately I had to cancel my order as the item ended up being out of stock but my refund was issued quickly without any problems. Have ordered from GUR before and highly recommend them.
I've only been able to use my new Brother overlocker a couple of times, though I've already finished a full garment with it. The machine seems to straight up purr when I use it. Threading hasn't been a challenge for me. The instructions are quite clear, and there are video's up on YouTube about it as well. I foresee a very happy future for me and this machine.
Also thank you to Gur for price matching my machine as well, much appreciated!
Delivery was good, although I didn’t receive an email to say the goods were on the way, as originally stated in the order confirmation.
Apart from that the service was very good.
I always get my Janome accessories from GUR.
Delivered the next day. Pre threaded. I’ve never used one before and it was a treat. So fast. It become unthreaded but was vey easy to do. Love it.
I cant comment on the products I purchased ad O bought for my daughter.
I am very happy with the very efficient service items were delivered very quickly and well packaged.
Delighted with my purchase of the Brother 3034DWT overlocker. It is easy to use - at least for the basics of 3 & 4 thread overlocking, rolled hems and different stick widths/lengths which is all I've tried so far. It is genuinely easy to thread - even the lower looper. Speed is very easy to control. My only minor criticisms are that it is a tad noisy and that the light is not brilliant. Fine for sewing but I like additional light when threading the needles and removing/replacing the needles.
I have yet to try the open toe walking foot but am optimistic.
Great speedy and helpful service from Gursewing machines
Fantastic to find all the genuine Janome spares and accessories I was after in one store and in stock and super speedy delivery.
Machine arrived by 9am the following day. Driver was polite and courteous.
Excellent service, have recommended to friends.
This machine is a dream. It has so many features and although I haven't tried them all yet I am very happy so far. It is so smooth when sewing and I was pleasantly surprised by how quiet it is.
This is my second machine from GUR and I would not hesitate to buy form them again as they are a fantastic company to deal with.
Very easy to use site, lots of items to chose from , broken down well into categories.
Did use “contact us “ about 2 weeks before for advise , the reply was quick and helpful. Prices are good. Well done
The gentleman I spoke with on the phone was very helpful and friendly and he knew about the machine I was interested in. Also I needed it ASAP as my old one had broken, and it arrived bright and early the next day.
I have recently placed an order for the Brother Innovis NV 1800Q having spoken to one of your colleagues who answered all my questions and concerns. I am so looking forward to the email saying that it has arrived.
There was a little doubt as to whether all of these items would fit the Innovis XV, but after talking to Brother they confirmed that they did.
Ordered and delivered in swift time. All working perfectly. Thank you.
It’s the first time using this company, and it’s an utter breeze. Picked the machine paid for it. In seconds an email thanking me for my order. Half an hour later another to say it had been dispatched. The following day only 24 hours from ordering I had my new sewing machine. If you are uncertain they have a chat line via the webpage which I thought was good. Excellent service and company
Brilliant sewing machine, it's fantastic a wide range of stitches, couldn't have asked for more, and it was an ex-display so saved me £100 , I originally ordered the wrong machine on line but phoned them up the next day they changed the order and posted it out the same day, couldn't have asked for better service.
GUR despatched the sewing machine very quickly and it arrived only a few days after ordering.
I bought an ex display model, very pleased with it. It's been oiled and works well. The automatic needle threaded doesn't work, possibly damaged from use as a display model. Otherwise a really good machine and I am enjoying using it.
I was unsure about the details of the item I was considering buying, but a quick phone call to you sorted it out immediately. An order was placed at 10.08am, ready for despatch at 10.43 and arrived next day, what better service can you get? Thank you
GUR made the shopping experience a good one. Highly recommended to buy from here. They will help with advice and product information.
I hesitated (a little) before buying this foot for my Innov-is VQ2 but am so glad I did! It is very quiet, much more so than the standard walking foot, and feeds the material through perfectly. I do a lot of quilting and it copes with all the layers including batting, and transitions to purely two layers of fabric when needed without having to change over to a "normal" foot. No hesitation in recommending it, and the GUR service is second to none.
Four stars simply because I haven't used the foot yet, but it arrived very promptly and the price point was competitive.
The process of ordering online was very easy and straightforward. Everything went through quickly. Table arrived exactly when they said. Brilliant! would use again.
Buying my first overlocker,
Very glad I chose GUR to purchase from. I spoke with a couple of members of the team and service was always friendly, responsive and very helpful. Good and reliable people to do business with!
Very Obliging going out of there way to help me, courteous, and very prompt delivery, no quibble returns. Excellent
I’m always pleased with the products and service I receive from GUR, This was up to the usual standard.
What a fab company to deal with.
Smooth transaction with great communications.
All companies should reply to emails this quickly.
Would definitely buy from again when the need arises.
Lovely present from the hubby.
Great price on a super machine.
Haven't sewn any garments on it yet, as only arrived this morning.
Have a had a little play with it though.
Fabulous machine so far.
Can't wait to get sewing.
The replacement item was received today in perfect condition and have by return sent the damaged item back to you.
Thank you for your fantastic service in sorting out this matter and l will not hesitate in using your services again and or recommending your company to others.
Thank you so much for an absolutely fantastic relaxed and informative demonstration from you this afternoon.
I am very grateful that you took the time out from your family in a difficult time.
I am also blown away by your generosity with the free gifts, which I wasn't expecting at all.
Thank you from us all, think you have a friend for life in Ellie !
We wish you and your family a Happy and Healthy New Year.
Gavyn and Family
I bought a sewing machine from GUR 18 months ago so they were my first choice for an overlocker. The website gave loads of detail about the machines so I was clear what I’d be getting. Excellent prices, faultless speedy delivery and the overlocker does exactly what I need it to. Perfect!
Excellent service I returned a jaguar to a different company as didn't do the job in hand, this machine and the service has been brilliant, at last I can overlock....delivered in one day!!! Will always shop here now
Great service, prompt delivery.
Wife very pleased with her present 😀
This item arrived quickly despite the Xmas posts - was able to complete my sewn gifts as a result. Very pleased and would use this company again.
Delivery of this machine was super quick, arrived before suggested date. Machine is very well built and weighty. Easy to thread. As with all machines, going to take a while to get used to it, but it makes a beautiful job on finishing off knit garments. Professional finish. Still working out how to release the fabric at the end as threads seam to stay on the underside of the guide and presser foot and if you pull away like on a regular machine, the threads just snap. Brother has a great set of tutorial videos on YouTube so working my way through those. So far I've not been successful with the hemming attachment but i shall persevere. All in all...... Love this machine, good middle price range model, does what it's meant to.