TESTIMONIALS

Excellent service I returned a jaguar to a different company as didn't do the job in hand, this machine and the service has been brilliant, at last I can overlock....delivered in one day!!! Will always shop here now

Great service, prompt delivery.
Wife very pleased with her present 😀

This item arrived quickly despite the Xmas posts - was able to complete my sewn gifts as a result. Very pleased and would use this company again.

Delivery of this machine was super quick, arrived before suggested date. Machine is very well built and weighty. Easy to thread. As with all machines, going to take a while to get used to it, but it makes a beautiful job on finishing off knit garments. Professional finish. Still working out how to release the fabric at the end as threads seam to stay on the underside of the guide and presser foot and if you pull away like on a regular machine, the threads just snap. Brother has a great set of tutorial videos on YouTube so working my way through those. So far I've not been successful with the hemming attachment but i shall persevere. All in all...... Love this machine, good middle price range model, does what it's meant to.

Good quality machine at the best price on the market.
Delivered on time with no hassle
 

Very good sewing machine. I'm very happy with your service and the machine. Just tried it now as I was abroad since I bought the machine from GUR. It's just what I was looking for, it's working perfectly. Thank you.

I purchased an overlocker for a present for a friend and as it was close to Christmas I phoned GUR to check delivery times, I was honestly advised that they were waiting for stock and had been advised by Brother that it would be in the next two weeks, but GUR had no control over this. I was advised that if I wanted a refund that would be fine,. I did manage to find another company with stock and so ordered elsewhere. I phoned GUR and no questions asked money was refunded. I was so impressed with their honestly and transparency and in the future would certainly be happy to order machine from GUR.
 

As the Brother machine didn't turn up on the December shipment, GUR offered me the options of.
1. A refund
2. Wait for the January shipment although it could not be guaranteed that the machine would be on that shipment.
3. The offer of two similar models at no extra cost.

We chose the Jaguar 489 with a list price approximately £50 above our original payment.
The machine turned up within a couple of days, well in time for Christmas and I cannot sing the praised of GUR customer service too highly.
 

Item received in a few days, well wrapped and in
perfect condition. It is just what I needed for quilting
I would highly recommend this company

Easy to order on the website what I needed and the price was good! I ordered at the weekend and my item was here on the Tuesday. I was very pleased with the service I received and also very pleased with the item I ordered! Thank you!

I was a bit confused at first as I was not sure what the name of the item was I looking was but once I found the type of machine I have and the model I just looked at the pictures until I found what I wanted. Was delivered before the day that was originally quoted so that was a bonus.

Fast and efficient service. I was so pleased to be able to replace my spool holder as one of the holders had broken. The clear photo on the website helped me to decide that it was the correct part for my machine. It was easy to fit.

I’ve bought quite a few items of this company the latest being a new Brother Innov-is A16 which they priced matched. They’re not a bit pushy but are so helpful. If you have a query you can phone them up and they’ll explain what you need.
Delivery is also quick. Would highly recommend them.

Item arrived quickly as usual with Gur. This magnifying lens is going to make such a difference trying to thread finer needles and twin needles. Also comes with a little cover to protect the lens.

We purchased this lock over for my Son who is starting sewing 🧵 as part of his stroke therapy he showed us your sight and as we are both in our 80’s we found it very easy to use unfortunately a technical error occurred during ordering with the delivery address we contacted customer support abs they were fantastic very helpful and we thank them very much - I am sure our son will be over the moon at Christmas

Got this as a birthday treat for myself as I needed one with a longer arm to do free motion. I already own another Brother machine it is over 10years old a working work horse daily as I am quilting regularly.. NV1800 is a real Quilters dream machine it basically has everything foot in the machine you don't need to purchase anything . I am sure you will find something thing you might want to but over all there is ample tools (foot ) for you to play with and keep you happy.
There is so much to learn from the machine so many programs. What I love best is the auto sensor on the machine it is excellent. Especially when I am doing free motion quilting it moves so smoothly so easily throughout the table of the machine I am not constantly fighting it like I do with the old one.. Also tried the Alphabet font and the font is a good size there are a few to choose from you can choose your spacing gaps. So there is still quite a lot to learn on this machine I have tried a couple of different foots on it . and still learning it and finding new things on it and getting used to the knee lifter .Did not know how much I would enjoy using this machine especially it is so quiet and and quick . Just love everything about it!!👌👍


 

I have used GUR on several occasions and I have always been especially pleased with the service If I had occasion to call them they were always polite and courteous I would recommend them all day long
Linda

Great experience ordering online. Website is easy to navigate and items are in machine order. Very helpful when you don’t know the item number. Blades are good strong and sharp.
Thank you

Very good experience with this seller. Answered my emails straight away and the sewing machine the following day. I would recommend them and would use them again.

Wish I’d bought this ages ago. Getting on with this foot a treat. Excellent quality and service superb as usual.

Purchased new machine to replace Janome. Wow what a difference. Many more features, great control and substantially less noise. Great machine and highly recommend it. Little slip up with the price which GUR sorted out and prompt delivery. Whats not to like.

Thank you Gur Sewing, I’ve looked everywhere for my Trip Trap, I thought my search exhausted until your name popped up, my machine a jaguar099 model and it fits it, so I’m so happy,
Excellent service , kept you as a best agent, and when my machines need servicing , I will certainly contact you,
Best regards Marilyn Green

I was so glad to see that I could buy a replacement spool cap from this company. The website was easy to navigate and the payment process was simple too. I received my order within a week. The items were well packaged and arrived in perfect condition. I will certainly use this company again.

Excellent personal customer service when you call company for advice buy with confidence thanks again for all your help and advice with orders

Brilliant service
I live in Greece and was visiting U.K., so needed urgent delivery
And you sure delivered

I ordered my machine online and received it the very next day. When I placed my order I was told I could split the cost over 3 or 4 months with PayPal. They explained how to do this. I applied for this offer and got approved straight away. As it was quite an expensive machine, this helped me very much. Their service is second to none. The machine itself is amazing. Very sturdy machine and very easy to thread. It comes ready threaded and has a dvd showing how easy it is to thread. Thank you very much to GUR sewing superstore. An excellent product and the best price available anywhere.

Sewing machine was delivered when stated. Arrived with no damage. Machine is great and easy to use. Used GUR as have used these before even though the machine was cheaper on other sites.

My experience was quick, easy and prompt. Should I need sewing machine items in the future I will certainly source them from yourselves. Janet

Equipment delivered on time, and fully working!
Many thanks...

All good. The part was the right one, it arrived within the time stated. Would happily use again.

Helpful advice on which sewing machine foot to purchase for my machine and very quick delivery - always a bonus! Many thanks

I was delighted with my purchase: a gift for my sister, who wanted a selection of pure cotton threads. These completely fitted the bill - a great selection of colours, a very good price and extremely fast and efficient delivery. I'll be using the website again for sewing needs. Thank you very much indeed.

I am delighted with my machine and the quick efficient delivery from GUR. As a novice I found it very easy to use and would highly recommend both GUR and the machine I bought

Arrived quickly , bag was an absolute bargain .
Bobbins work well ,as usual great service

Bought this to replace my Memorycraft 1100. So pleased with it ordered Friday Delivered Saturday excellent service from GUR would certainly recommend to anyone wishing to purchase a new .

Cancelled order as delivery date changed and it was for a gift communication with seller was good. quick response and refund within 24 hours will definitely buy from them in the future.

I was dubious about buying online without seeing the machine first
Wow was I wrong , the machine is perfect for me I'm a semi experienced novice haven't sewn in years .
The machines amazing and such good value packed with extras and features .The deal was amazing , service first class and it was delivered the next day
I'm delighted

First purchase with the company and my order arrived quickly. Happy with product and the communication I received. Will definitely buy from gur again

Great sewing machine for beginner or experienced dress/craft maker. Super fast delivery

Recommend this beautiful sewing machine. Great value ex display model yet still with 3 year warranty. No need for pedal and speed control which upgrades entire sewing experience. Would use company again for purchasing accessories. Transaction easy and efficient.

If I could give more stars I would. From the day I purchased my machine to the day I bought this bobbin case I have received nothing but exemplary help and service. I believe in giving credit where it is due and GUR have responded extremely quickly to email queries I have had, provided useful answers to the queries raised and despatched all orders very quickly. I cannot recommend highly enough and I won’t purchase from anyone else.

I have used gur a few times. Normally for my machine needles. Ordered on line. Paid and delivered quickly. Needles are janome which are for my 1600p machine.

What a service. Quick efficient . I received updates from order to delivery with goods arriving exactly as they said. All very well packed. I am so so pleased with my machine and additional items purchased. Would not hesitate in using again and recommending GUR.

Very impressed, excellent service and communication. My email queries were responded to promptly and was phoned backed straight away, very helpful. Would highly recommend. Thank you.

A brilliant and responsive machine. A good work-horse that will tackle all fabrics with a quick needle change. The top loading bobbin makes free embroidery more practical and the smallest zig-zag is a beautiful satin stitch that you can't do with all machines. I bought these machines for school so if 200 pupils can bash away on them for 3 years with no ill effects, it's going to be a trusted bit of equipment for many years.

Beautiful Fabric I have bought 4 of these and made as Christmas gifts,
I hope you will get more in next year.
 

Customer service was excellent! I purchased a foot for my sewing machine having verified compatibility with my model on your and the Brother website
When I contacted you because it didn't fit, you referred the issue to Brother who said it was the wrong item. You replaced with the correct item and asked for confirmation it was correct so you could update your website.
You were very helpful throughout, and kept me informed of actions taken to resolve a problem caused by Brother.

Sent the wrong one first time but quickly rectified the situation following a phone call
It was actually very nice to be able to easily contact someone to discuss the issues

Very good service highly recommend there was a small fault and it was small a little plastic but at broke off they collected it and replaced it in 48 hours I cannot rate this company enough brilliant service and well worth the money

Brilliant service and speedy delivery.
Iron is amazing quality and irons beautifully.