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    Excellent service I returned a jaguar to a different company as didn't do the job in hand, this machine and the service has been brilliant, at last I can overlock....delivered in one day!!! Will always shop here now

    Sam Collins
    02nd January 2022

    Great service, prompt delivery.
    Wife very pleased with her present 😀

    Mr Dave Macey
    30th December 2021

    This item arrived quickly despite the Xmas posts - was able to complete my sewn gifts as a result. Very pleased and would use this company again.

    Mrs Teresa Mclean
    29th December 2021

    Delivery of this machine was super quick, arrived before suggested date. Machine is very well built and weighty. Easy to thread. As with all machines, going to take a while to get used to it, but it makes a beautiful job on finishing off knit garments. Professional finish. Still working out how to release the fabric at the end as threads seam to stay on the underside of the guide and presser foot and if you pull away like on a regular machine, the threads just snap. Brother has a great set of tutorial videos on YouTube so working my way through those. So far I've not been successful with the hemming attachment but i shall persevere. All in all...... Love this machine, good middle price range model, does what it's meant to.

    Vanessa Mealing
    29th December 2021

    Good quality machine at the best price on the market.
    Delivered on time with no hassle

    William Mctaggart
    28th December 2021

    Very good sewing machine. I'm very happy with your service and the machine. Just tried it now as I was abroad since I bought the machine from GUR. It's just what I was looking for, it's working perfectly. Thank you.

    Miss Nelma Carvalho
    26th December 2021

    I purchased an overlocker for a present for a friend and as it was close to Christmas I phoned GUR to check delivery times, I was honestly advised that they were waiting for stock and had been advised by Brother that it would be in the next two weeks, but GUR had no control over this. I was advised that if I wanted a refund that would be fine,. I did manage to find another company with stock and so ordered elsewhere. I phoned GUR and no questions asked money was refunded. I was so impressed with their honestly and transparency and in the future would certainly be happy to order machine from GUR.

    Mrs Linda Johnston
    22nd December 2021

    As the Brother machine didn't turn up on the December shipment, GUR offered me the options of.
    1. A refund
    2. Wait for the January shipment although it could not be guaranteed that the machine would be on that shipment.
    3. The offer of two similar models at no extra cost.

    We chose the Jaguar 489 with a list price approximately £50 above our original payment.
    The machine turned up within a couple of days, well in time for Christmas and I cannot sing the praised of GUR customer service too highly.

    Roger Hughes
    17th December 2021

    Item received in a few days, well wrapped and in
    perfect condition. It is just what I needed for quilting
    I would highly recommend this company

    Mrs Margery White
    15th December 2021

    Easy to order on the website what I needed and the price was good! I ordered at the weekend and my item was here on the Tuesday. I was very pleased with the service I received and also very pleased with the item I ordered! Thank you!

    Jane Collman
    13th December 2021

    I was a bit confused at first as I was not sure what the name of the item was I looking was but once I found the type of machine I have and the model I just looked at the pictures until I found what I wanted. Was delivered before the day that was originally quoted so that was a bonus.

    Miss Peta Van Leeuwen
    13th December 2021

    Fast and efficient service. I was so pleased to be able to replace my spool holder as one of the holders had broken. The clear photo on the website helped me to decide that it was the correct part for my machine. It was easy to fit.

    Mrs Heather Youngs
    12th December 2021

    I’ve bought quite a few items of this company the latest being a new Brother Innov-is A16 which they priced matched. They’re not a bit pushy but are so helpful. If you have a query you can phone them up and they’ll explain what you need.
    Delivery is also quick. Would highly recommend them.

    Mrs D Roe
    12th December 2021

    Item arrived quickly as usual with Gur. This magnifying lens is going to make such a difference trying to thread finer needles and twin needles. Also comes with a little cover to protect the lens.

    Angela Lucock
    11th December 2021

    We purchased this lock over for my Son who is starting sewing 🧵 as part of his stroke therapy he showed us your sight and as we are both in our 80’s we found it very easy to use unfortunately a technical error occurred during ordering with the delivery address we contacted customer support abs they were fantastic very helpful and we thank them very much - I am sure our son will be over the moon at Christmas

    Mrs Jenny Ewers
    11th December 2021

    Got this as a birthday treat for myself as I needed one with a longer arm to do free motion. I already own another Brother machine it is over 10years old a working work horse daily as I am quilting regularly.. NV1800 is a real Quilters dream machine it basically has everything foot in the machine you don't need to purchase anything . I am sure you will find something thing you might want to but over all there is ample tools (foot ) for you to play with and keep you happy.
    There is so much to learn from the machine so many programs. What I love best is the auto sensor on the machine it is excellent. Especially when I am doing free motion quilting it moves so smoothly so easily throughout the table of the machine I am not constantly fighting it like I do with the old one.. Also tried the Alphabet font and the font is a good size there are a few to choose from you can choose your spacing gaps. So there is still quite a lot to learn on this machine I have tried a couple of different foots on it . and still learning it and finding new things on it and getting used to the knee lifter .Did not know how much I would enjoy using this machine especially it is so quiet and and quick . Just love everything about it!!👌👍


    Thusheela Churchill
    10th December 2021

    I have used GUR on several occasions and I have always been especially pleased with the service If I had occasion to call them they were always polite and courteous I would recommend them all day long

    Linda Griffith
    09th December 2021

    Great experience ordering online. Website is easy to navigate and items are in machine order. Very helpful when you don’t know the item number. Blades are good strong and sharp.
    Thank you

    Linda Wood
    09th December 2021

    Very good experience with this seller. Answered my emails straight away and the sewing machine the following day. I would recommend them and would use them again.

    Samantha Blake
    08th December 2021

    Wish I’d bought this ages ago. Getting on with this foot a treat. Excellent quality and service superb as usual.

    June Tooke
    06th December 2021

    Purchased new machine to replace Janome. Wow what a difference. Many more features, great control and substantially less noise. Great machine and highly recommend it. Little slip up with the price which GUR sorted out and prompt delivery. Whats not to like.

    Mr Steven
    06th December 2021

    Thank you Gur Sewing, I’ve looked everywhere for my Trip Trap, I thought my search exhausted until your name popped up, my machine a jaguar099 model and it fits it, so I’m so happy,
    Excellent service , kept you as a best agent, and when my machines need servicing , I will certainly contact you,
    Best regards Marilyn Green

    Mrs Marilyn Green
    29th November 2021

    I was so glad to see that I could buy a replacement spool cap from this company. The website was easy to navigate and the payment process was simple too. I received my order within a week. The items were well packaged and arrived in perfect condition. I will certainly use this company again.

    Michelle Page
    29th November 2021

    Excellent personal customer service when you call company for advice buy with confidence thanks again for all your help and advice with orders

    28th November 2021

    Brilliant service
    I live in Greece and was visiting U.K., so needed urgent delivery
    And you sure delivered

    Catherine Candy
    27th November 2021

    I ordered my machine online and received it the very next day. When I placed my order I was told I could split the cost over 3 or 4 months with PayPal. They explained how to do this. I applied for this offer and got approved straight away. As it was quite an expensive machine, this helped me very much. Their service is second to none. The machine itself is amazing. Very sturdy machine and very easy to thread. It comes ready threaded and has a dvd showing how easy it is to thread. Thank you very much to GUR sewing superstore. An excellent product and the best price available anywhere.

    Angela Burbanks
    24th November 2021

    Sewing machine was delivered when stated. Arrived with no damage. Machine is great and easy to use. Used GUR as have used these before even though the machine was cheaper on other sites.

    Mrs Evelyn Cross
    22nd November 2021

    My experience was quick, easy and prompt. Should I need sewing machine items in the future I will certainly source them from yourselves. Janet

    J E Abretti
    21st November 2021

    Equipment delivered on time, and fully working!
    Many thanks...

    Mrs W R Clark
    13th November 2021

    All good. The part was the right one, it arrived within the time stated. Would happily use again.

    Karen Peck
    13th November 2021

    Helpful advice on which sewing machine foot to purchase for my machine and very quick delivery - always a bonus! Many thanks

    Mrs Fiona Redford
    11th November 2021

    I was delighted with my purchase: a gift for my sister, who wanted a selection of pure cotton threads. These completely fitted the bill - a great selection of colours, a very good price and extremely fast and efficient delivery. I'll be using the website again for sewing needs. Thank you very much indeed.

    Ms Joceline Bury
    09th November 2021

    I am delighted with my machine and the quick efficient delivery from GUR. As a novice I found it very easy to use and would highly recommend both GUR and the machine I bought

    Mrs Claire Holt
    09th November 2021

    Arrived quickly , bag was an absolute bargain .
    Bobbins work well ,as usual great service

    Sarah Price
    08th November 2021

    Bought this to replace my Memorycraft 1100. So pleased with it ordered Friday Delivered Saturday excellent service from GUR would certainly recommend to anyone wishing to purchase a new .

    Margaret Murray
    06th November 2021

    Cancelled order as delivery date changed and it was for a gift communication with seller was good. quick response and refund within 24 hours will definitely buy from them in the future.

    Carol Mcneill
    03rd November 2021

    I was dubious about buying online without seeing the machine first
    Wow was I wrong , the machine is perfect for me I'm a semi experienced novice haven't sewn in years .
    The machines amazing and such good value packed with extras and features .The deal was amazing , service first class and it was delivered the next day
    I'm delighted

    Sarah Price
    01st November 2021

    First purchase with the company and my order arrived quickly. Happy with product and the communication I received. Will definitely buy from gur again

    Dawn Lacey
    30th October 2021

    Great sewing machine for beginner or experienced dress/craft maker. Super fast delivery

    Patricia Cook
    27th October 2021

    Recommend this beautiful sewing machine. Great value ex display model yet still with 3 year warranty. No need for pedal and speed control which upgrades entire sewing experience. Would use company again for purchasing accessories. Transaction easy and efficient.

    Lisa B
    25th October 2021

    If I could give more stars I would. From the day I purchased my machine to the day I bought this bobbin case I have received nothing but exemplary help and service. I believe in giving credit where it is due and GUR have responded extremely quickly to email queries I have had, provided useful answers to the queries raised and despatched all orders very quickly. I cannot recommend highly enough and I won’t purchase from anyone else.

    Lorna Kisala
    20th October 2021

    I have used gur a few times. Normally for my machine needles. Ordered on line. Paid and delivered quickly. Needles are janome which are for my 1600p machine.

    Mrs Docking
    20th October 2021

    What a service. Quick efficient . I received updates from order to delivery with goods arriving exactly as they said. All very well packed. I am so so pleased with my machine and additional items purchased. Would not hesitate in using again and recommending GUR.

    Mrs Rosemary Coles
    17th October 2021

    Very impressed, excellent service and communication. My email queries were responded to promptly and was phoned backed straight away, very helpful. Would highly recommend. Thank you.

    Mrs Sue Bannister
    17th October 2021

    A brilliant and responsive machine. A good work-horse that will tackle all fabrics with a quick needle change. The top loading bobbin makes free embroidery more practical and the smallest zig-zag is a beautiful satin stitch that you can't do with all machines. I bought these machines for school so if 200 pupils can bash away on them for 3 years with no ill effects, it's going to be a trusted bit of equipment for many years.

    Sarah Morgans
    14th October 2021

    Beautiful Fabric I have bought 4 of these and made as Christmas gifts,
    I hope you will get more in next year.

    Sue Woolcock
    09th October 2021

    Customer service was excellent! I purchased a foot for my sewing machine having verified compatibility with my model on your and the Brother website
    When I contacted you because it didn't fit, you referred the issue to Brother who said it was the wrong item. You replaced with the correct item and asked for confirmation it was correct so you could update your website.
    You were very helpful throughout, and kept me informed of actions taken to resolve a problem caused by Brother.

    Lesley Greaney
    08th October 2021

    Sent the wrong one first time but quickly rectified the situation following a phone call
    It was actually very nice to be able to easily contact someone to discuss the issues

    Mrs Tisha Durston
    08th October 2021

    Very good service highly recommend there was a small fault and it was small a little plastic but at broke off they collected it and replaced it in 48 hours I cannot rate this company enough brilliant service and well worth the money

    Tina Miles-meigh
    05th October 2021

    Brilliant service and speedy delivery.
    Iron is amazing quality and irons beautifully.

    Jane Flanagan
    03rd October 2021
    Rated Excellent on Trustpilot
    “I cannot recommend this company and their service highly enough.”
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