TESTIMONIALS
Fantastic machine, and service very happy. The staff had lots of time to talk to me on the phone and explain I would recommend to anyone.
order received 36 hours after my order....a pleasure to deal with such an efficient company. A huge range of products for home sewing.
Great website and very helpful staff. I rang to make an inquiry re an intended purchase and a category letter for my sewing machine. My questions were answered straight away. I went ahead with my online purchase and can't wait for my items. Fantastic - free delivery, not slapped with an additional delivery charge due to geographical location. GUR will definately be first port of call for my sewing requirements.
Easy ordering, prompt delivery. My go to sewing machine accessory supplier.
The usual GUR efficient service.
Once again a great service from this company. I ordered a new hoop and they quickly despatched it with a tracking number and it arrived earlier than expected. Any correspondence was replied to within the day and dealt with. I have used GUR for a few years now, always polite, helpful and really do their best for their customers. Thank you
Great product, great price, quick delivery. Perfect!
Excellent service - would highly recommend. Knowledgeable and friendly staff in addition to offering a speedy, efficient delivery.
Only a small purchase but the item was well packaged and dispatched promptly. Good service.
I was very pleased with the service I received and the items were exactly as described. I will certainly use your company again.
Great Customer Service
I contacted GUR as the Janome overlocker I noticed was priced at £699 when I looked at the site in my lunchtime, but by the time I arrived at home the price increased to £765.
A very pleasant gentleman named Steve called me back and explained that the overlockers priced at £699 had been sold, but he had spoken to the manager and told me that as I had seen the reduced price I could have a brand new machine in an unopened box and with the free thread pack for £765.
The machine priced at £699 had previously been used in a classroom.
I ordered the machine and it arrived the next day. It was a brand new machine and I used it on the day it arrived.
A great machine with AirThread I'd made a dress within 3 hours.
Good price and prompt efficient service. Thank you.
Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR
I had been looking for an extension table for a while and came across it on this website. It came in time mentioned and is great quality and perfect fit.
goods all delivered extremely quickly, good quality, very good service.
Brillient fabric, will order from you in the future, thankyou.
Delighted with all aspects of my purchase. The pin cushion was a present for a friend who has a Janome machine and she had not been able to find the cushion anywhere, so she was over the moon when she got the pin cushion. It arrived promptly and in perfect condition.
Good company to deal with. I had a query about my initial order and was phoned straight away to confirm exactly what I wanted. So great communication and would gladly deal with GUR again.
The personal phone call to sort my query was totally amazing! The problem was solved swiftly and done very efficiently!
Great customer care!
Both feet arrived really quickly and were well packaged. I am returning customer and have generally always bought my Pfaff feet here. Can totally recommend.
This was exactly what my wife requires and delivery was prompt
SO easy to place order on my smartphone, thank you, I usually spend ages going round in circles trying to order and then pay!! I did this order in 2 minutes without any help from my granddaughter aged 10 !!!
Very pleased with my purchase. They had just what I was looking for. Prompt delivery.
Perfect fit for Janome overlocker
Sewing machine is great, and very impressed with ordering and excellent delivery service. It arrived EXACTLY on time and delivery driver was very pleasant. Would highly recommend this company.
Great service. Arrived before I even expected it. Superb price. Have made these items so often threat i had to replace the tattered original. Would recommend GUR.
lovely transaction item on back order but still delivered within 10 days so very satisfied.the gent who i spoke to on the phone was very helpful
i will buy again from GUR in the future
Received goods on Thursday, prompt delivery,very pleased,new needle threaders fitted,good to go! from a happy sewer,many thanks.
Thank you for such speedy service. Your web site is very easy to use and you seem to have everything that a sewer could want. I look forward to ordering from you again.
I am very happy with the needle plate, it fits perfectly. Great communication and service.
This felting tool arrived really quickly. Very impressed with the speed and efficiency I will be ordering again
Quick ,efficient and know what they are talking about.
The service was quick and efficient. I am pleased with the quality of the product, it washed well and the colours are still bright .
easy to order and efficient with delivery, reasonable priced
Kit arrived quickly and well packaged. Lovely kit with clear instructions
I've been looking for long knitting needles for years and I finally found them on this site! They are just great no more stitches falling off the needles for me! Will definitely buy more sizes as and when, thank you. Love them!!!
Very pleased with the sewing machine and the service provided. Would definitely recommend.
Quick and easy to place my order and the machine was delivered without a problem.
My Janome cover was dispatched quickly a week from ordering. (I didn’t know it was out of stock when I placed my online order).
All arrived ok and well packaged. I’m happy with my purchase.
Really good customer experience. Did not rush me into buying anything. Took the time to demonstrate the machines i was looking to purchase and recommended the machines suitable for my needs. Polite and welcoming.
Very quick service. I was looking for a screw-in form of this button for an old sheepskin jacket which has lost a few of the originals. These give me enough matched buttons to do a full replacement - I just need to decide how to fix them.
I received excellent service today from Palma. I was unsure which sewing machine I needed to take to classes with me and Palma really helped me to decide. He didn’t pressure me in any way to buy but gave me loads of information about the different machines so that I knew exactly which one had all the specifications I needed. I chose the Jaguar 405 which is a totally new brand for me as I have only used Janome machines before. It was on offer and in my price range for a second machine for classes. I’m delighted with it. It’s a really powerful machine and has everything on it that I will need. Customer service at GUR is fantastic. They really go out of their way to help. Thanks again Palma x
I was in doubt between 3 machines and I've got a friendly and professional advice by GUR when I asked about them. They gave the best deal possible and the communication through all the purchase process was excellent. I would definitely buy again from GUR. Thank you!
Customer service was excellent; lack of a card through the door meant that I had no idea what had happened to my order. GUR tracked down the parcel and enabled me to arrange redelivery. My knitting bag is great and cat proof. It is well made with lining and taped seams.
Machine arrived promptly and well packaged. I chose the Jaguar because of the recommendations on the GUR site and have not been disappointed. As a new user, I have found the machine very easy to use ( and thread), helped by the excellent You Tube videos.
Very pleased with my purchase
Thank you for the easy to use website and super fast delivery. Yours is my ‘go to’ shop when I need anything for my machine and I highly recommend it.
I had difficulty finding the items I wanted to order and started an online chat. The person on the other end was very helpful and I was finally I able to complete my order. Unfortunately a few items were out of stock but I was informed straight away and given options. My order came within the time scale they quoted and everything was in the package. I would recommend revising the website when it comes to ordering threads. When I place an order for threads I use the colour number not the colour (different people use different names for the colours).
On the whole the service is very good and of course I would order again.
Very useful ruler. I have a true cut rotary cutter so compliments the ruler and works well. Rulers are very expensive so this one was very keenly priced and I have used this much more than I thought. Well packed and delivered quickly, very pleased with the purchase.
