TESTIMONIALS

From start to finish my transaction was dealt with utmost curtesy, politeness, and promptly. I was in Europe when I ordered and asked for delivery to be made on a certain day when I was back, this was done, and machine arrived on the day as promised. I am delighted with my purchase, and the free gift was a Wow!! Thank you all again, I would defiantly recommend GUR, to anyone.
Beryl Boxall

Great company to deal with, have bought a Husqvarna Viking sewing machine from them, then ordered a walking foot for the machine which was delivered very quickly. Highly recommend.

Great service - really speedy. A quick phonecall to check the item was in stock. Once confirmed, my order was taken over the phone and all was marvelous. The table itself makes a great difference when sewing large items.
It would have been helpful if there had been a diagram of how the feet went together as I managed to "build" them upside down first, but hey-ho!

The website was user friendly. Customer service was excellent , I contacted customer service twice regarding delivery and each time found the service very good, very accommodating, nothing was too much trouble. The overal experience of shopping with GUR is worthy of 5 stars, I'm unable to comment as yet on the product but form what I've experienced so far the Brother machine is amazing. Delivery of the product was excellent and the item was well packed.
 

Loving my Janome 525S! Did some extensive research before deciding on the machine as I really wanted something that was user friendly for a beginner but would also meet my needs as I improved. GUR were amazing ordered on pm 20 May and got next morning! Instant gratification!

Brilliant machine. Originally ordered a Jaguar 097 as it appeared to be a bit more solid than the basic Janome overlocker, but it had to be returned (as did its replacement) due to bowed, bent and ill fitting panels - utterly appalling construction. Fortunately GUR were brilliant throughout, and they steered me towards this model. This machine is worlds apart - beautifully constructed from well machined parts and works perfectly, an absolute joy, and it's fast! An easy recommendation - a little more money, a lot more product. Loving the sewing platform extension accessory as well - I'd highly recommend it to anyone purchasing this model.

i would recommend GUR because they have a completely professional approach to business and they give excellent one to one customer service. completely hassle free, no quibble service

It is always a pleasure dealing with your firm. Very helpful and when you promise it will be arriving at a given date it is there.I will certainly recommend you to anybody who is thinking of buying a sewing machine.
Kind regards
Marijke Critchley

I cannot fault the speed of service, price or quality of the items provided by this company. I would certainly be happy to recommend them to others and more than happy to use them again myself.

Was within the rules stated, but only just. No feedback on progress of the order. Order arrived at the last possible moment, and too late for the event I bought it for so I could not use it. Also too expensive, by about 25%. Not a good choice overall, and I won't be using this supplier again

Response from GUR:

Hello.

We are sorry to hear about your experience with us. As for your order, on the day of dispatch you would of received an email stating that it had left us and was onthe way to you. Regarding the time frame of the delivery, please bare in mind that once it leaves our building it is purely in the hands of Royal Mail.

Also, please note that you placed the order on a Saturday and as stated on our site, we close on weekends. Your order was then dispatched efficiently on the following Monday.

Kind Regards

I received two of the purchased ordered, unfortunately the final purchased was cancel by yourselves, bit disappointed. I was informed that you are having trouble with the company supplying the cotton which I ordered. Perhaps I will be lucky and received all requested, the next time I place an order with you.

 

GUR was recommended by a friend. Good choice. Absolutely easy. From making the choice of Sewing
Machine. To Paying. To delivery. GUR are there every
step of the way.
Then when order is complete they keep you informed
every step of the way for when your Machine will be
delivered.
100% for fantastic Customer Service.
Would l recommend GUR definately

Hello. I placed an order online for the 4 in 1 Hoop set for my brother embroidery machine. The service was great i got e-mail saying they had  received my ordered also followed by

Another saying it was on its way & had been dispatched i have a discount card now & will definitely shop here

again :-)))

 Many Thanks, Yvonne McBeath

My enquiry was efficiently dealt with by Rav and my order received two days later. Very pleased with service and product. Thank you.

I am absolutely delighted with my new machine and the pre- and post support I have received from GUR. I had no problems placing my order and the machine arrived very quickly. Everyone at GUR is so friendly and patient and they make you feel valued as a customer.

I was looking for another machine and wasn't sure whether to invest so much but after speaking with GUR, I made the decision to go for it. The 8900QCP is a superb, quality machine and after sewing for some 48 years, I did not realise what a startling difference a machine could make. The stitching and tension are superb, the automatic thread cutter is so very handy and the feeder makes sewing an absolute breeze and joy. There are so many wonderful features on this machine, I feel as if I have discovered a whole new craft! I am over the moon.

I would highly recommend both GUR and the Janome Memory Craft Horzion 8900QCP without any hesitation whatsoever. Thank you GUR! :-)

Very well pleased with what I bought, a Toyota Super Jeans machine to do all my heavier jobs and go through all those layers that other machines wont.

Super next day delivery, I could follow it delivering to other houses and eventually mine. A good reduced price as well, cant fault the firm.

I was well pleased and would certainly use Gur Sewing machines again if I needed another machine.

I am delighted with my new machine. I was very pleased with the way I was treated. I found the demonstrator very polite and demontstrated the machine well. He answered all my questions fully and accurately . All in all I am very pleaseed and happy with the experience of being in your shop.

I am in the market for backing paper, so you will hear from me again very soon.

Thank you for all your help and consideration , and makeing my day happily.

Jean scopes

Unfortunately one of the items I ordered, an extension table for my sewing machine was out of stock.I was given the opportunity to receive the other smaller items and to wait for the table or to cancel the order. I chose to wait. I am happy to wait until said item is in stock as I have dealt with this firm before by email, post and telephone and have found the staff very helpful and the goods of good quality.
 

Excellent advice and next day timed delivery at a good price, who could ask for more? This is the third machine my family have purchased from GUR and we havealways been very happy with their customer service, quality and delivery.

Brilliant service, ordered one day delivered the next day.
Very impressed will certainly use your store again.
Thank you

Smooth and easy process. I had a few questions so I 'phoned and spoke to a 'salesperson'. He was very helpful, he answered all my questions openly and honestly. The delivery was exactly as I was informed it would be and I was able to track my purchase right up to delivery to my door. Very impressed with the very good service. Thank you.

As usual, superfast delivery service. I had used an overlocker many years ago so fairly familier with the threading process,and machine was ready loaded with thread spools so was not too difficult to master this process.
A few sessions with the manual and a serger book an I was ready to start in earnest. The only thing I had a problem with was the needle threader, but still had my old one, a large looper, so that was ok. The waste catcher is a bit of a fiddle, the one supplied broke, but a replacement arrived next morning, free of charge,and works fine.
overall a good machine, easy to understand manual, and good to look at.
I tend to use only 3 thread set up, and havn't tried the 2 thread yet.
i can thouroughly recommend both the machine and GUR if you are thinking of getting an overlocker.

Great company to buy from - speedy delivery and no quibble returns policy (providing its a genuine return)

would buy again.... prompt and professional service.

many thanks

I can't fault G.U.R. at all and would give more an 5 stars if I could! I actually went to their premises; everyone I met was helpful, friendly and clearly know their products well. I was looking to buy a few machines for my business. My questions were answered thoroughly and they helped me decide which machines were the best for me.
I will definitely go to G.U.R. again.

It has always been a pleasure shopping with you. You are so helpful with any questions I have had. When I bought my Pfaff Creative sensation Pro you Could not do enough for me.
I will certainly recommend your firm to my friends.
All the best for the future,
Mrs. M.F. Critchley

Fantastic delivery service and communication. The Pfaff Coverlock machine arrived in excellent condition and ready to use. Thanks you G.U.R

everything from moment I ordered to delivery was absolutely perfect,
Called customer service with a query before buying my Jenome 525s, excellent service, placed my order. came exactly when stated. I am over the moon with My New Machine and the service I received.

I found out about this company via sewing friends on FaceBook and I am so pleased. I found them to be the cheapest plus offering some brilliant deals and bargains. I have ordered loads through them now and recieved emails to keep me in touch with the delivery progress. Excellent customer service and fantastic delivery times. I would recommend them to everyone! As for the goods I've purchased, they are all genuine parts and are superb. Thank you GUR! Xx

I have bought several things from you and I can quite confidently say it is never an ordeal always a pleasure dealing with helpful a knowledgeable staff.
Well done and thank you
 

I highly recommend G.U.R. The service was fantastic.
Easy to complete the order online. The price was competative, delivery went smoothly and to plan.In fact it was a very good experience all round. Well done G.U.R

I have been looking for a new over-locker for some time and with my daughter getting married and wanting me to make her wedding dress, it pushed me into getting one. The offer to be able to spread the cost has been very helpful too. I am very pleased with it. It is easy to use and is colour coded for when you need to re-thread it. I have been busy making lots of clothes and craft items. I had forgotten how much I enjoyed making things with material.
A very good buy. Thank you.

I received a great service from G.U.R.- I was listened to, I was treated politely, my questions and request were dealt with precision, no haste but calm and efficiency that went well beyond customer service necessities. Thank you goes to Rav and all who helped in the process.

After much research and advice I decided to purchase a PFAFF Coverlock 3.0. Simple ordering process and delivery on the day requested. Superb and versatile machine. Easy to use and thread. Can't fault the service from GUR - so much so I subsequently ordered a PFAFF Performance 5.0. Highly recommended.

So far so good, absolutely enjoying sewing using my Brother overlocker, only had it 2 weeks and already made 3 sun dresses for my granddaughter and made a dress and blouse for myself, it's made my sewing look so professional. I still have a lot to learn about it, I found threaded the cottons easy now I've done it a couple of times. Brilliant. And now I wouldn't be with out it ..

I received my sewing machine the next day and could not wait till I started my sewing classes,I've not touch a sewing machine since I was at school.
I've even put a zip into one off my pieces and have done a bag,
So machine very quite,
Just which there put a pice cog paper to tell what feet for machine does what, going back to a sewing machine I didnot know were to start but this machine for me is great quiet, and good price. Either for beginners or advances machines.

I left a review for the foot, not realising it was supposed to be a trestimonial of the company.

The salesperson was very helpful and directed me to a page dedicated to attachments for my particular machine. This was very useful, and something I have not seen before. He was able to help with one query, but not really with another.

Delivery was very fast. I was pleased with the service overall.

I haven't had the chance to use it yet but looks good quality. However, the 2mm does not have the facility for engaging the IDT system on my machine.
I will be sewing very fine sik and hoped the IDT would make it easier.
The salesperson was able to find out about the 2mm foot when I asked, but could not tell me if the IDT would make a difference. In view of this I bought the 3mm foot as well, (which can be used with IDT), so this was an expensive venture.

First new machine in 28 years so was always going to be a steep learning curve but I have been really impressed with this!
Service was excellent and the delivery was great - I was given an hour delivery slot and it arrived about 4 minutes after the start time.
Will certainly be using GUR again.

Superb service. Staff were able to answer all my questions about the machine before I ordered. They were very helpful. The sewing machine was delivered within 24 hours of ordering. I am delighted with the machine. It has exceeded my expectations.

Excellent service, purchased late on the 16th March and was delivered on the 18 th March. Excellent communication from GUR. Lovely free gifts with the over locker which is perfect. Have dealt with GUR on several occasions in the past and each time I have had the same experience.

Great service went through my needs as a home dressmaker .
Made sure I had the right machine for what I wanted .a built in needle threader built in walking foot A good stretch stitch and twin needle facility and able to sew denim type fabrics . Love the machine .

Very pleased with the friendly service i got over the phone.The delivery was fast and first class service could not have been better. I really love my new machine and the CD that comes with it as i am very new to sewing, also the book is all in English which is so much better than loads of different languages to sift through. Can not believe how easy everything is explained, so pleased i went for this machine it is perfect and the alphabet is a bonus too.Would highly recommend this company and machine.

Went in person to their showroom in Birmingham where the staff were extremely friendly and gave me advice as to how one machine compared with another. This advice enabled me to choose the Brother LX25 with confidence. It was delivered the next day as promised. Have used this machine quite a lot already and am very pleased with it. Quiet, smooth running and lightweight with plenty of stitches to choose from. Should have purchased this years ago. I thoroughly recommend GUR either on-line or in person.

Very prompt delivery as promised. Cheaper price than other sites offering this model and GUR also offer a 5 year warranty! I would happily recommend shopping with GUR and I shall be using their great services again.

I phoned for advice before placing my order. The person to whom I spoke was polite and knowledgeable. I had intended to order online, but he said he would take the order over the phone, saving me the bother. The presser feet I ordered arrived about 3 days later

Very happy with your service, delivery on the appointed time as stated. As we have delt with you before and been very satisfied, and knowing that janome are a good machine, we purchased this machine for a granddaughter. When it was received her mother decided to get one for herself, as her other one had been better days.

Thanks GUR for arranging shipment of this machine to New Zealand and speedy responses to all my queries. Great service and fantastic price. I'm in sewing machine heaven. Never had a computerised machine before and in the few short hours since taking delivery today I've been delighted by how easy it is to use and the beautiful results. The free gift is great too - the fabrics are lovely.
Many thanks. Will recommend you to anyone who is looking for a new machine.

Ordering and paying for the item was simple and straightforward from the website, and a second item that was not available was notified and refunded very quickly. The item arrived well within the timescale, was well packaged,and just what I wanted.

Excellent,efficient service - I will certainly recommend yourcompany

Excellent service from GUR - the machine arrived the very next day. I bought this machine on recommendation from my sister-in-law and couldn't be more pleased. It does everything I want it to do for everyday sewing, patchworking and quilting.