TESTIMONIALS

Hi Steven

From the moment I first telephoned your company, the customer service I received was excellent, when I mentioned I needed advice on a couple of machines I was interested in I was informed that I would get a call back from yourself as you were on another call at the time and shortly afterwards you phoned me!  I really appreciated your help and information on the sewing/embroidery machines, and with your expert knowledge you helped me choose the right machine for my requirements.  As I am a novice to embroidery machines I had spent several months doing a lot of research on the internet to try and find out the best machines which I thought would be for me. 

You could have sold me a more expensive machine as I had mentioned the two models I had in mind to compare, but as you said, what would be the point when they would not have met my needs? Nothing was too much trouble for you and you phoned me back again later with the advice of a Brother Sewing Embroidery machine and the purchase was made! (My machine arrived two days later!!) Not only that but good to your word, you also sent me some embroidery threads and stabiliser fabric to help me on my way with starting my embroidery sewing. Also you sent me a twin needle and a wing needle (after I told you I didn't know what they were and you advised me how they work!!) and all at no cost to me.  I really must be such a novice when it comes to sewing having not known about these needles!!  I wouldn't mind so  much but I have had my Janome QC 6125 for over 10 years and I didn't know I could use a twin needle with it!!  Now thanks to you it has opened up a new world of sewing both with this machine and my new Brother NV955.

I was even able to pay on Flexiplan and that helped a lot.  I really cannot thank you enough, and I appreciate your time, effort and co-operation you have given to me.  I really wish more companies offered first class service the way your company does, it just goes to show how successful your company is and it is all thanks to you and your staff.

I shall be certainly using your company again for all my sewing requirements as I notice that you have a haberdashery department as well.  Certainly for me, I won't be going anywhere else for my sewing requirements  -  you now have another loyal customer !!

Customer satisfaction guaranteed!! Well done!!  I have already recommended your company to a few of my friends, one of which will be contacting you soon as she is looking for an embroidery machine and an overlocker, so I have given your telephone number and website details to her to help her on her way.

Sorry my e-mail has lengthened, but as no doubt you can tell I am extremely pleased.

Thanks again.

Kind regards

D Sainsbury

My items, which were exactly as expected, arrived very quickly. Thank you.

This is a tale of two parts firstly related to GUR and secondly to the machine itself.

The price was excellent and GUR dispatched the machine very quickly.
It arrived very swiftly especially considering that I ordered it on the 26th of December :-) So five stars for GUR.

However I have no idea how this machine passed quality control as two parts of the casing were badly misfitted leaving a gap in the sewing bed which apart from being unsightly would have caused a buildup of dust with associated mechanical issues. My first hour with the machine was spent fixing this problem rather than learning how to thread it!

On the subject of threading, Husqvarna provide a DVD on threading...
It's a shame it doesn't work in normal DVD players and requires a computer running windows to view it. As a MAC household I can only view the individual media files out of context. The lack of any verbal explanation makes it spectacularly pointless.

So five starts to GUR, but only three overall due to the Husqvarna issues.
 

This is the third machine I have purchased from GUR and I can not recommend them highly enough. Perfect service and very knowledgeable staff. I will be back to buy an over locker and then for the big quilting machine !!!!

I am very pleased with the item I ordered.The whole process was very easy and efficient. I would not hesitate to use this company again. Just a very big thank you.

The machine is fantastic and I just love the IDT feature for quilting. The GUR guys were very efficient and my machine arrived the next day. The price was very competitive. I am absolutely delighted with this purchase and would definitely buy from GUR again. Highly recommended.

Excellent service, very friendly atmosphere. I was shown a demeditation on the overlocking machine from threading it and over locking material. Was offered to help take machine to car which was very much appreciated. Very good value for money highly recommended.

I have this machines for few days now, I was able to test some features but not all yet, at the moment I am happy with my purchase. Sewing machine is quite easy to use and don't require oiling, the overlocker was already threaded up so that's big bonus cuz I still don't know how to do it myself, and delivery was fast, I received it next day. Thank you

Excellent customer service. My Wife is over the moon with her hoop. She's happy.... I'm happy ! Many Thanks. :-)

First class service,item delivered as promised on Christmas Eve.
Well packaged,delivery person delighted to complete his delivery, with a smile and good wishes for the season

Excellent service
Sewing machine is fabulous .

 

Very pleased with the whole experience. It was easy to find the product we needed. Delivery was as promised with text updates to inform on progress - especially impressive as we ordered so close to Xmas.
Would recommend and use again.
 

I am absolutely delighted with my 350e Janome Embroidery Machine, easy to use and set up. The quality of the embroidery is outstanding. An excellent purchase.
The GUR thread and stabiliser pack was a handy accessory to enable me to get embroidering immediately.
The free Digistiser Jr software is wonderful. I have purchased a set of workshops on the internet to teach myself how to use it and it really expands what you can do with purchased designs, adding lettering, resizing, designing layouts and some limited digitising tools. There is more which I will discover when I have completed all the workshops. It's a valuable accessory to have alongside your embroidery machine.
Highly recommended, solid machine with typical Janome quality

I had to ask the young man for his help to make sure I would recieve the right product. His knowledge was very good and I found him very helpful. The product arrived swiftly especially as it was Xmas. The whole transaction was easy and pain free in fact I wish I had purchased my sewing machine from you as well. Thanks for very good service.

My husband and I were very impressed with the speed of delivery of my sewing machine which we ordered late morning and it arrived the next morning...just over 12 hours later. Splendid service.

Many moons ago I had a Memorycraft 2000 but after a lot of use and then a long spell of none use it went to the sewing machine centre in the the sky.This machine although not an embroider one has all the best parts of that machine.Stitches are good and even almost silent to use and although it has been Christmas and I've not been able to make very much I am looking forward to a hassle free sewing session. Given that the delivery date was so near Christmas, there was no delays, or problems with GUR. Very helpful.

The chap I spoke to on the phone was very informative and helpful, guiding me in the right direction regarding the machine I wanted /needed. Lots of great advice given! The delivery was very quick and the machine is an absolute dream. The email support was great too. All that PLUS payment options meaning I could get my hands in my machine much sooner. Can't recommend enough. Thanks to them all.

I phoned up to discuss which machine might suit me and wasn't sold the most expensive one on my list as I was advised for the sort of sewing I do another model might suit me better. After 40 mins on the phone I made my choice…….
My new machine arrived 48hrs later and has already been put into service.
You know what it is like saying "Goodbye" to an old, much loved sewing machine! All the staff were very helpful and promised to look after my old machine and didn't even laugh too much! Loved the tour I was given of the workshop area, and am looking forward to visiting again for some classes.
Thank you G.U.R I will see you soon for a class!

Brilliant service, item arrived in perfect condition, would certainly recommend this company and I would use them again. Thank you

I treated myself to my very first sewing machine for Christmas and have been very impressed with GUR Sewing Machine's service. Buying your first machine is a bit scary (so much choice - where do you start?) but the product information on the GUR website is very detailed, which really helped me make my choice. I like that they also have a dedicated sales line if you need more information and/or help, or if you'd prefer to place your order by phone. The sewing machine I settled on came with a very generous 'gold pack' offer plus three extra sewing feet and an extension table. Excellent value for money! My order was promptly dispatched the next day for delivery per courier (free delivery as well!). I could track the courier's van so knew exactly when to expect my delivery, which was very convenient. I'm really happy with my purchase and would highly recommend GUR Sewing Machines to anyone who's into sewing. I'd definitely buy from this retailer again - in fact, I'm just off to place another online order for some sewing supplies :-)
 

Brilliant service - despite ordering during the Christmas rush, my order arrived the next day!! Thank you

Once again I received excellent service re my latest order. Very pleased and will continue to purchase from GUR In the future.

Purchased for my daughter as a Christmas gift. Great service and price with fast delivery, she has not used it yet so can t comment on the machine

Bought for my daughter in law for Xmas, so not used the machine yet. Excellent service, delivered next day as promised. Will definitely look here again when I need a new machine

Exceptional service from Kool. I needed the item delivered in plain packaging so it wasn't identifiable. All sorted over the phone, payment taken and item arrived next day in plain brown box. Offered simple advice too on which machine will suit the purpose. Top marks. Keep up the good work.

I was very pleased with the service I recieved and the machine that I purchased. Thank you.

Very good swift service on the phone and the machine foot arrived safely

When I inquired about the Pfaff Coverlock 3.0 price I was offered the same discount as in the summer. The machine arrived safely on the day I asked for it to be delivered, and the missing presser foot (which was out of stock at the time of ordering) arrived just a few days later.
All in all it has been a pleasure to deal with GUR Sewing Superstore, and I would recommend this company without reservations.

Item was not delivered to my address it as delivered to a person called Grant at the wrong address. Had to ask my postman if he knew the name Grant, luckily he did, the courier delivered it to Egerton Brow BS7 8HW. Feedback to the courier used they need to make sure that they deliver to the address on the consignment form. Now have my machine after a couple of trips to the Grant address. Am very pleased with my machine and costumer services was very help when I contacted them regarding help on my machine.

Kind regards

Millie Wigzell

Delivery was fast and communication was excellent. Thank you.

Bought as a present for my daughter, she's very pleased with it.
Excellent service from G.U.R. thank you.

I live in Denmark, where sewing machines are more expensive than in the UK. I ordered a sewing machine and wondered wheter it would arrive in one piece. It did and after only 8 days. No delivery charges. I was so impressed, that I ordered a Brother overlocker as well. All I have to do is change the plugs and I look forward to trying them out. In total I´ve saved about £300.

Excellent, fast service. Helpful on telephone. Kept up to date with order. Not to mention that I am absolutely delighted with my new Janome sewing machine and the deal GUR gave me.

One stop shopping,they priced matched another company selling the same machine and gave a further £20 off and a free quilt making accessory kit!! The machine arrived 2 days later,brand new in the box,and was not ex display or a recon machine like some are selling on ebay and amazon.Top firm,top service.Thanks.

Absolutely fantastic customer service from GUR Sewing...i can't fault them. The man i spoke to was really helpful and the machine arrived within a couple of days. This was an upgrade for me, from my Innovis 1250, and i wish i'd done it sooner!! the V3 is far, far superior to the 1250...absolutely love it!

Fast delivery to Sweden!

I haven't had the opportunity to use the item, but I am happy with my purchase and the service.the item arrived earlier than expected. I would happily order again and recommended this organization.

Très satisfaite du service, rapide et sans problème si ce n'est des frais bancaires débités sur mon compte.

I bought my sewing machine a few months ago from Gur so, it just made sense to order my over locker from them also. I have used it once already but, waiting for after the Christmas season to really get into it but, I jumped right in and it was brilliant. Finished the edge on a cardi to perfection. Very pleased. Don't be scared of it.

Ordering was simple and item arrived next day when stated.

I rang you and the response as always was very good.
It came the next day in good condition. the driver was very pleasant, making the whole experience a good one.The machine is excellent. Thank you!

Actually phoned my order into GUR and the young man who dealt with me was polite, helpful and clear throughout the conversation. The order procedure was straightforward and the delivery was exactly as advised. I received regular updates on my delivery progress and the delivery was made 30 minutes into the 1 hour time slot. Thank you GUR for such excellent service, I just hopey wife is happy with her Christmas present.

I ordered an extra large sewing box. The following day I received an email saying the item was now out of stock. I was given the choices of the stock they had in a further communication. I selected one of the items at no extra cost and it arrived promptly. It looks great and I am sure my daughter-in-law will love it (it's a Christmas present). I have used this Company before and find them quick and efficient. 😀

Ordered this machine Sunday evening via web and it was delivered Tuesday. Fantastic machine love it. Will definately use GUR again.

very good service

great online site.opted to phone for help about this machine . very helpfull sales person .delivered next day. recommend

Excellent service and excellent product!

GUR are fantastic, I had a query regarding delivery and they were both efficient and reassuring. Fantastic customer service and so so helpful.
I'll be back for more stuff soon x

Received needle unit within five days of ordering. Well packaged. Would recommend as an efficient service. Even though this was my first order from this site I would have no hesitation in ordering from GUR again.

Delivered very quickly. excellent service.

I love this machine. I had a problem with the first machine i bought and the staff were so helpful and guided me in choosing one which was best suited to freehand machine work. I then got this one and it is fantastic. It is very smooth and very easy to operate. The instruction book is very clear and helpful. Thanks again for a great service.