TESTIMONIALS
Sent a message on Boxing day, not expecting a response but within hours a great response. Kept me informed of delivery. Very good value (£90 off) . Would definitely use again and would recommend to others. Brilliant service.
Great service, fast despatch of my order.
I’m thrilled with this machine so far and have made multiple garments on it in stretch fabrics. It’s easy to use and to thread using the self threading mechanism, no more eye strain! There is a GUR video on the threading mechanism and I managed to do it first time. The machine feels sturdy and of good quality and was great value for money in the sale.
The description doesn’t mention that it comes with a hard case which is excellent.
I’m a fairly new sewer making garments for myself and family members. This machine has made things so much easier than my old inherited machine which was a little temperamental.
Purchased the frame last minute to complete some Christmas sewing projects. It arrived quickly and in good condition. I’ve ordered from GUR before. Always good service.
This was a Christmas present for my daughter. I was concerned it would get delayed in the postal strikes but delivery was very fast and efficient.
Ordered online having been able to find exactly the right foot for my Atelier 9. Dispatched very promptly. Got caught in the Christmas post, but arrived in very good time. Pressed into service on arrival to making pillow case piping for floating headboard. Great price and great service.
Great service with fast delivery, the machine arrived and works wonderfully I couldn't be happier with it. I'd definitely recommend GUR.
It was so nice to be able to order genuine Janome parts, there are so many choices online it was a struggle to get the replacement foot I needed, luckily somebody recommended GUR and I am glad. I would certainly pass on the recommendation.
Loving the iron it does everything I wanted and best price online. Order was shipped on time for next day delivery on Friday, but carrier let you down with constant delays so item not received until Monday. Not your fault but very frustrating. Would order from you again.
The product is fine, the issue is with delivery times and the vendors not being upfront about any delays. The embroidery hoop took 3 weeks to arrive, I missed a deadline to complete something but would have understood if at the time of ordering GUR had said they were out of stock or there was a delay. When I enquired GUR replied telling me my item would be dispatched that day, however it was another 3 days before it was sent, by second class mail, possibly then getting caught up in the postal strike.
I am disappointed, not with the product but feel that GUR could have been a bit more open about delivery times on the website , and honest in their emails.
Excellent service. I needed some technical advice prior to purchasing this item. I contacted GUR customer support who were very obliging and helpful but didn't have the answer to my query. They got straight on to Brother and I had my answer by the end of the day. This item was part of the Back Friday sales and I was pleased to get it at a very good price. I ordered that day and it arrived at my address the following day. I could not be more pleased with my experience and would highly recommend this company. Thank you.
Always prompt and polite replies when contacted. Goods as ordered. Delivery with Royal Mail a problem due to strikes but this is not GUR’s fault. Perhaps consider a different delivery company during strikes?
The staff at GUR are friendly and very helpful. My beautiful new machine arrived within a couple of days (as I ordered at the weekend) it was packaged well instructions simple and easy to understand. I would highly recommend this company the machine is excellent for beginners and more advanced users. Have made all my table linen for Christmas since it’s arrival very happy customer.
Price Matched - Helpful tech guide in final selection of sewing machine for the wife. Very prompt delivery and good comms throughout the whole process. Recommended.
Great iron, so good if you have hand or wrist problems, as I have. Ordered one day, delivered the next day. Wonderful service, I will definitely order from this company again, can’t fault them.
Wanted one for a while
I do a lot of sewing so thought this was the best one to go for
It’s a Christmas presant so havnt used it yet
Looking forward to using it soon
This is the second time I have used GUR and both times I have received my orders quickly and efficiently. I only use certain websites which I feel I can trust, this is certainly one I will use again
I just love my new machine. From first viewing the site to researching the produce, to ordering and then confirmation of the order was just easy and helpful. Delivery was brilliant and my Janome Atelier 7 arrived safely and is just fabulous. Thank you
I ordered this foot in error as I found I had one already! The young man on customer services could not have been more understanding or helpful, he cancelled my order and sent me an immediate refund, that response has given me the confidence to shop with GUR again
I have purchased a few items from GUR, which have always been sent speedily. I have had absolutely no problem. In fact I do look to see if GUR offer that item for sale as I find that their pricing is generally very keen as well as offering a speedy service. I did ring them on one occasion, for advice, which was given freely and helpfully by the person I spoke to. I would recommend GUR as in my experience they do offer good service, and good value, thank you GUR for being so reliable.
I am so glad I found you on the internet. I find it almost impossible to thread the needle on my machine and was devastated when my needle threader broke on my Janome machine. I was surprised how easy it was to find a replacement on your website and as to the cost - great value. Items ordered came very quickly so will certainly contact you if any other parts are needed. Thank you.!
I have been looking for a narrow zipper foot for a while didn’t know I could get one for my machine to my surprise you had load what a GREAT selection so excited to use it so versatile thanks gur
I ordered an expensive sewing table from GUR. The delivery time was meant to be 4 weeks. They let me know that the manufacturer was running two weeks late and it would be 6 weeks before my table was delivered. Very unexpectedly I was offered a full refund to my credit card, with payment not being taken until the manufacturer phoned me with a delivery date. Brilliant service ! Would definitely use GUR again.
I’m always assured I can get the necessary replacement parts and accessories for my old but largely trustworthy overlocker. Delivery is speedy too. Thank you GUR.
I really appreciate how quickly you dealt with my enquiry. The customer service is second to none. I would recommend your company to anyone interested in a good deal and good customer service.
Thank you
Top marks as far as the machine ect. This is the second machine I have bought from this company. A Janome sewing machine last time that is the whole reason I bought the overlocker from them. Very easy to work the Elna and easy to change from Overlock to roll hem and other options. Will be back for more purchases in the future.
Excellent quality product at a great price.
Sometimes I try and iron too quickly, but this is just me getting used to a new way of ironing.
Easy to use, easy to fill, lovely long cable. Recommended
I'm very pleased with my sewing machine bag. The bag is made of sturdy material and definitely strong enough to carry my machine. It is roomy and has a pocket at the front to carry all the electrics, could even carry more accessories as well. I love the nice bright colour too. Would highly recommend it.
I love love love this machine! I've been using Janome for some years and was wanting to upgrade for quite a while now. For me having little things like auto thread cutter, locking stitch etc is a game changer and at long last I can now do a decent button hole!!!
The 5060 QDC is very easy to use. It comes with various feet,spool caps etc and very comprehensive instructions. This is my first digital sewing machine and I would recommend it to anyone who is looking to venture out into the digital sewing machine world.
Happy sewing!
I am very happy with my purchase from GUR. I received a very quick reply when I emailed the company regarding delivery date and they kindly changed the delivery so that I could receive it when I would be home. My order was really well packaged and arrived safely and in great condition. The overlocker was threaded up and ready to go, which was a bonus as I’ve never used one before. An instructions CD was also included. I am pleased that I chose to purchase my overlocker from this company. Thank you
Very easy to order, confirmation email received. Arrived in about a week. No email received to advise date of delivery but other than that very happy with service. Would rec
I am sorry to say the order didn’t arrive. I think this was unfortunately due to there not being a Customs Code on the packet. I would have needed to pay duty on the items as they were coming from UK. It is a sign of the times we live in and I am so disappointed that delivery was not possible. Having said that, any dealings I had with you were brilliant. speedy,response, great communication. Would 100% recommend your company.
Very easy website to use and overlocker arrived very quickly. Good machine and excellent delivery. One happy customer.
After speaking to your very helpful gentleman on the phone I bought a Jaguar DQS 403 QSE Sewing Machine from you which arrived very quickly and well packed just before going on holiday.
As it's for my birthday which is in a few days I'm waiting to use it so cannot comment on the machine itself but found your company very helpful indeed.
Thank You.
The overlocker is fabulous, the stitch perfect including the rolled edge.
Highly recommended
Excellent service as always from gur. The iron is awesome saves wrist pain due to lifting iron
Helpful online chat which gave me the advice I needed to buy the right item. Quick delivery and well packaged. Very happy with the service.
Excellent to do business with. Good prices and prompt delivery. Recommended
To be honest I bought the wrong one's. Not what I thought they were. My mistake so I'll keep them and find a use for them . All the same buying experience was good, came on time. Apart from my fault all good thank you.
I've bought from GUR before and have always found their selection and service to be excellent. Highly recommended.
Very pleased with the service, order was soon dispatched and received, now happily sewing again.
Great service -next day delivery. I am extremely pleased and would use agin for future purchases
Easy ordering process. Prompt reply to my compatibility questions and when I had to return one item (because I had ordered the wrong item) it was also dealt with promptly. They are a pleasure to deal with.
I ORDERED A NECCHI OVERLOCKER FROM THIS COMPANY FROM THEIR WEBSITE AND IT ARRIVED BY THE CARRIER AS STATED BUT
IT SAID ON THE WEBSITE A FREE GIFT OF A SET OF OVERLOCKER FEET WOULD ALSO BE INCLUDED BUT ON INSPECTION WAS MISSING. I TELEPHONED AND SPOKE WITH A VERY POLITE AND APOLOGETIC GENTLEMAN WHO SAID IT WOULD BE SENT OUT AFTER THE BANK HOLIDAY WEEKEND AND IT ARRIVED DAYS LATER IN THE POST!! SO I CAN ONLY SAY THAT OUR EXPERIENCE HAS BEEN EXCELLENT, MANY THANKS!!
A wonderful shopping experience. Order the sewing machine which was advertised as an open box product. However, the goods which arrived, in my opinion, had never been opened or taken out of the box. It was in pristine condition with instructions and warranty card so I am so happy with the goods. The service was amazing too. Order late at night and was delivered within 48 hours. Extremely pleased with my purchase and the customer service.
Very happy with the advice and service given. Machine and accessories received in good order and delivered the following day. Thank you to Palmer for his help. Kind regards, Helen
Great service - best so far from a sewing company - will start using this company as my main go to going forward!
Foot fits perfectly as it was bought for a specific machine. Easy to install. Perfect partners.
The machine is perfect. The fact that it had a damaged box didn’t matter at all and I got a bargain. The whole process of ordering and receiving it was easy. Many thanks
Smooth online purchase with speedy next day delivery. Sewing machine perfect. Many thanks to the Gur Team.
Highly recommended if you know what machine you want and no human contact is required.
Lovely to shop with you. Quick and secure delivery and the products are really good. I especially like the walking foot. Have used it extensively already.
Thank you.
