TESTIMONIALS

Only a tiny order of buckles, but they arrived on time and as promised, thank you. I particularly liked the platinum membership card - I just have to remember to use it in future!

Quick delivery of an item I have had trouble finding.

Purchased as a surprise for my wife's birthday on 11 April. It was duly delivered in good time. She, having been enthralled by the "Sewing Bee," is extremely pleased with the best machine she has ever had.

I have nothing but praise for the way GUR handled my order. I received 4 emails to 1) acknowledge my order 2) confirm it had been despatched 3) provide me with tracking information and 4) tell me what time it would arrive the next day. My new sewing machine arrived when they said it would, and the delivery man was helpful and put it where I wanted it. It was well-packed and in perfect condition. Excellent service.

I was very pleased with my recent purchase,a pair of quilting gloves, which arrived two days after the order was placed. Excellent all-round service. Thank you GUR!

Fast delivery and excellent communication and service, will definately recommend.

excellent prompt service. Would highly recommend this company

Quick friendly service, would not hesitate to use this company again

Apart from the delivery 'hiccup'when our address number had been mistakenly shown as 21 instead of 12, the sewing machine was delivered early the following day in perfect condition. My wife has managed to fill a cotton reel and threaded the needle following instructions provided. Hopefully further progression will be made in the very near future.
Regards,

I was very impressed win the speed of delivery and the easy to use website. I will definitely use GUR again and recommend to my friends

I had a hasqvana viking for over thirty years but it died on me last year. I bought another made of machine to replace it but not a 100% happy with it , so decided to by another viking and I am more that happy! it has been well used since I got it. Now to buy some extra feet for it as I quilt . 100% happy with your service! thank you.

The service received by you and the carrier was superb. I would recommend to anyone and the machine is all I wanted it to be - fantastic

Excellent product, price and service. Many thanks, will be happy to use your company again.

always prompt efficient delivery. the web site is well set out and informative. my first port of call for sewing machine supplies.

After speaking to Sales team regarding Janome Mc5900Qc machine I decided to purchase thus. Really pleased with the machine. Great service , super fast delivery and would highly recommend both machine and Gur to everyone

Excellent service. Good price.

Good price fast delivery will use again. Thanks
 

My wife wanted a new sewing machine to replace her Janome memory craft 4800 but just could not make up her mind what represented the best value for money, as we are pensioners. She had looked online for some time but without any confidence because we like to see what we are buying. Her previous machine was bought from GUR following her visit to one of the exhibitions. So on a whim I said let's go and have a look at GUR (it's a round trip of about 145 miles!). We were made so welcome and they demonstrated several machines for her but without any sales pressure whatsoever. She eventually decided to have the PFAFF Ambition 1.0 IDT.
All the staff were courteous and nothing seemed too much trouble for them.
She is delighted with her machine and we both send our thanks to the staff at GUR for their help and assistance. We would recommend GUR 100%
Brian and Vera

I ordered the machine and within 24 hours it had arrived. Was amazed and delighted. However the machine itself is a birthday present so cant comment on that, but the ordering and deliveery service was excellent.

Thank you for your prompt service. I received my parcel on 15th.

The sewing bag was just what I wanted and impressed with the delivery time

I order all my Janome 8900 accessories from GUR. This acufeed stitch in the ditch foot arrived very quickly. GUR carries all the sewing accessories I need.
Thanks!

 

Excellant service. Fast delivery. The product was perfect Thank you

Good service. Kept informed. Item as described.

As always shopping with GUR has been a very pleasant experience, super freebies, super machine & fantastic delivery, many thanks.

Very happy with the speed of delivery of the items ordered. I was kept informed with the despatch of my order and advised that part of my order was to follow

Very prompt service.Will certainly use again. Thank you.

Can highly recommend. Fast and efficient in delivering my order

Easy ordering on website and friendly helpful staff regarding payment query. Very disappointed with DPD courier delivery in Italy because they left the package with another customer around 9km away. But product is perfect, will order again.

Easy to order and excellent delivery service. Will be purchasing more
items in the future

Dear Sir,
It was such a pleasure to come to your store and was treated so friendly
And the demonstration i got was excellent.
Nothing was too much trouble.I Would certainly recommend you to anybody who wantend to buy a sewing machine.
Thank you,
marijke critchley

Very pleased with the ease of ordering, quick dispatch and excellent delivery service.
The product I ordered is excellent.

I phoned this company for advice as I wanted to purchase a light weight but sophisticated sewing machine to take to classes. I was advised to buy the Pfaff Passport and I am very pleased with it. It has many of the features of my Huqvarna Ruby without the weight. It was delivered next day and had lots of extras including a wonderful selection of thread. I would definitely recommend this company.

Fantastic service! I was able to discuss various sewing machine models with a customer advisor who helped inform my decision to purchase the Janome J3-24. Delivery was prompt and I am thrilled with my machine, I haven't stopped sewing since it arrived. I would certainly use this company again and recommend others to.

I am extremely pleased with the delivery and service. I had a problem a couple of days after receiving my machine but the very helpful and patient technician talked me through and had me sewing again in no time.

Goods delivered quickly and were as described. I would shop with GUR in the future.

My sewing machine arrived promptly and I was informed by email of delivery time which was very useful. I was pleased with my purchase and will purchase through GUR again.

I purchased the Brother Innov-is 750e for my wife, we ordered on the Saturday night and the machine was with us on Tuesday morning, can't beat that for service! My wife had a few questions which she asked via the GUR Facebook page and all were answered quickly and explained well. We have since gone on to purchase some accessories and got the same excellent service.

fabulous service. Will definitely use this company again.

Sewing round in circles with a circular attachment is made much cheaper when you buy the attachment here. I couldn't believe the price. It was delivered quickly and I can't wait to use it.

I was very impressed with the service from GUR. When I ordered my sewing machine I got an email with the date of delivery, and on the day of delivery I got an email and a text message telling me what time the machine would arrive. I really appreciated knowing exactly when it would turn up. Since I got it it has been working perfectly. I'm very impressed with the machine, it is definitely great value for money.

I am always delighted when I go to GUR as all the staff are so pleasant and they cannot do enough for you it is a great experience they are so helpful . There is no other shop that. I have been to where I feel so good .



Maureen Thompson

Items ordered were correct, and arrived promptly. Thank you.

I experienced a really excellent customer service from GUR! From the moment I made my first enquiry to the final delivery (in double-quick time!)of my new sewing machine I was assisted and kept informed all the way. Congratulations GUR, you have set an extremely high standard and I will have no hesitation in recommending you to anyone who needs to buy a sewing machine.

Absolutely excellent customer service when I called them. Would definitely use GUR again for sewing related purchases. Thank you for the wonderful machine

Wonderfull service from gur,i have been pleased with every thing i have bought from you .especially the simplicity felting embelisher, also staff i have spoke too are very help full and polite, many thansks,will certainly be buying again soon .

As always - excellent service, prompt dispatch, competively priced. Will continue to use GUR for all things Pfaff.

I have bought:Brother RL417 A Grade Sewing Machine and Brother 1034D Overlocker. Excellent! It was one of the best day when I have received these items: items in safe condition, information booklets how to sew and instruction DVD, magazine with sewing projects, all what I need to start sew and enjoy the time: everything in one place. Also, I enjoy to get with the sewing machine Gold Pack: sewing threads, scissors, needles, bobbin box, tape measure, etc. Everything is really perfect! I have already started to sew and machines works very good. Everybody, who likes to sew or would like to learn to sew, these machines are perfect to start and create. Bravo for seller! I would like to give not 5 stars, but all 10 stars! For perfect communication, good quality items, easy and quick delivery. G.U.R. Sewing Machines is the best seller in the sewing industry in UK. It was not any problems to make delivery to me where I live - in North Ireland. I really high recommend this shop for everybody. Thank you a lot!!!

I am very pleased with the item purchased it is just what I wanted and arrived in good time. My only regret is that owing to unforeseen circumstances I missed the time limit for the discount code provided.

I can't fault you ! I ordered accessories online and inadvertently put in the wrong code number to get your promo discount. The order went through at full price. I phoned your office, explained my error and the man I spoke to could not have been kinder. He took the code number over the phone and refunded the discount. I even got an email confirming this. Oh, yes, the products are great, the price good, delivery on time. What more could I want from a supplier. I will be back.... Many thanks. A pleasure to deal with GUR. Sheila.