TESTIMONIALS
A* Service
I bought the Janome DKS30 as part of the gold package which included thread, scissors and lots of other goodies and I could not be happier!
GUR staff really do put customer service first, they are very helpful and seem to go the extra mile to make sure they can get you whatever you need.
I ordered my Janome on the Friday fully expecting to have to wait until the Monday for it to arrive but to my surprise and of course great delight it arrived the very next morning, the Saturday, well i was like a child in a sweet shop! Great service!!!
GUR is now my firm favorite and my first port of call for all my sewing needs.
Would i recommend GUR sewing machines? Yes, Yes, Yes, I would highly recommend them, their customer service is second to none!
I don't often give feed back but on this occasion credit where credit is due! well done GUR sewing machines and thank you for such great service!
The product was competitively priced and delivered on time. Very Happy DW
Brilliant fast delivery of my wife's sewing machine to the isle of Skye.. She is very happy with her pfaff ambition thank you
Your customer service was excellent when one part of my order was not available as described. My daughter loved the little extras you sent by way of compensation and was sewing on Christmas day!
Looking forward to receiving my purchases all with a very good discount. Lovely surprise. It meant I could buy an extra item. Excellent!
great prompt service will use again!
Amazing! The item I ordered arrived within two days of ordering it. Unsurpassed customer service-highly recommended.
Very good website, very good service, very good customer services.
The price was extremely competitive. The process of ordering was very straightforward. The goods were delivered on time. Thank you and well done.
Had difficulty in locating this item but discovered that GUR could supply.
Ordered by phone and item was delivered in four days.
Excellent all round service from start to finish.
Would purchase again from GUR without hesitation.
Chas Quinton
Very pleased with the service, sewing machine arrived next day, well packed and in working order. The free gift of the sewing basket was much appreciated. Thank you for a pleasant shopping experience. Mrs Watson
Knowlegdeable about the sewing machines they sell, helpful and courteous. Goods arrived quickly and as arranged. Thankyou
The delivery came between 11 and 12 as promised. The machine is amazing and I couldn't fault the product or your service. I also received a superb free gift. Thank you.
I purchased a Brother NV1 from this company and they were nothing short of amazing!! They arranged an excellent delivery within a hour time slot. They hand wrapped the item without even been asked. They knew I had a terrible experiance with another retailer and did everything they could to restore my faith in online shopping. A special thanks to Billy, a truely wonderful individual who is an asset to GUR. He alone is the reason I purchased from this company. I look forward to dealing with you again in the new year. Have a great Christams all of you.
Worst online shopping experience I have ever had, bet they don't publish this comment !
GUR Response: I am very sorry about your experience but we publish all comments good or bad. If there is anything we can do for you to help we will try our very best.
Excellent customer service. Will definitely be back. Very pleased as everything exceeded my expectations
I was very pleased with the service I received, the sewing machine arrived the day and time I was told, which was very prompt
As I live in South Africa, I will not receive my parcel until the end of Dec when my friends come over for a visit, I an looking forward to receiving it !!!
Goods arrived quickly & safely & well packaged- very pleased.
Great item and good quality with excellent prices. Definitely will use again.
Very pleased with your service. A swift delivery. Thank you.
Thank you for your speedy service. I ordered some bobbins for my sewing machine and they arrived in just a couple of days
Brilliant service, thank you, especially to Steven.
Incredibly efficient service. Ordered by phone and staff friendly and knowledgeable.
Ordered one day, item delivered next and very clear emails to let me know exactly when.
Thank you
Still waiting for a loyalty card I was promised if I friended company on Facebook. Has something gone wrong?
GUR Response: We are very sorry, we have contacted you and are in the process of sending your a card straight away. This was our mistake.
My telephone order was dealt with politely and efficiently. I was kept informed by e-mail at all times regarding the delivery and received my sewing machine between the specified 1 hour delivery slot.
I did receive my purchase but it took a whole week to reach me. I had the understanding that it was next day delivery so my experience was disappointing.
GUR Response: We are very sorry but as explained only our machines and larger items are sent for next day delivery. Smaller orders are shipped by second class post as we do offer FREE postage to all our customers. We can offer next day delivery on smaller orders also but there will be an additional charge.
Product was ordered on line and received next day considering we live way down in Cornwall fantastic result,many thanks
Excellent service would buy again from this company.
Very quick and efficient service. It was easy to find the item I wanted on the website.
easy to use site, good information. Speedy delivery. Happy customer
Speedy service,good price,lovely people to deal with. Would use again,love my new machine.
As usual first class service, telephone, help,etc, and first class machine. Delighted with this site many thanks for prompt delivery and all help given.
Excellent service. Will use again regularly. Thank you.
Excellent service.
I purchased a two in 1 illuminated hands-free magnifier and it looks great. It was well packaged and arrived quickly. I have bought this as a Christmas gift so I haven't tried it out. I'm very happy with my purchase.
Fast and efficient service.
Very fast service. The machine is a Christmas present so it remains unopened at this time, so I cannot comment on the item until later.
Thank you
Fast and efficient service.Have ordered before and will again. Items as described. Would recommend this site.
I needed a lighter weight machine for workshops. I found the site very easy to use and the prices were very competitive. The machine I chose was cheaper than on other sites,and with a free gift of a quilting extension table and accessories. The delivery service was first class. Would highly recommend GUR.
Called at your premises to choose my first machine in many years. A wide range of machines to choose from. The service was friendly and informed.
I was more than happy with the service I received. I did not know what shade of cotton I needed to order and the person who served me checked it against another one for me to give me the right shade. I received my order within 2 days. You were most helpful.
I ordered a pair of shoulder pads and was pleased with the prompt delivery. The shoulder pads appear to be of good quality, but I had ordered 'large' shoulder pads as I am making a coat and these are not really my idea of large.
Ordering was easy with freebies included delivery was on time and well packaged, a wonderful piece of machinery not used it properly yet but Ive got a lot of projects lined up all I need now is material
Very fast service.Thankyou
Service is good, and the delivery is rapid. The item is equally as good as what it is described.
Excellent service, machine arrived quickly with an added bonus of a free gift.
My order arrived really quickly, on the day it was expected. I had a problem as the Instruction Manual for the Overlocker I had purchased was missing. I telephoned and spoke to a very helpful young man who said he would sort it out and some-one would phone me. As promised, I received a phone call within about 20 minutes and a Manual was posted out to me, plus a PDF version was emailed as well so I was not held up.
Altogether wonderful service and I would not hesitate to use you again or recommend to anyone looking for keen prices and excellent service
I recently bought a Janome 603 and although the patchwork foot is quite satisfactory I also needed one with 1/4" and 1/8" and the Brother range had one. Staff at GUR were most helpful and tried the foot on the machine to make sure it fitted.
The most friendly staff. Very efficient.
Service was brilliant. Keep up the good work.
I was hoping to have a new Janome Sewing machine from you for Xmas. So far I dont think that anybody has taken me up on that.TXL 607.
Would be very grateful if you could inform me should you have any special offers.
Thank you.