TESTIMONIALS

Nice easy site to follow.
We did get a message that 5% discount would apply if we ordered within an hour! which we did.
Look forward to getting the goods.
Thanks.

Thank you for the help and courtesy we received when visiting your showroom. Thankfully the Janome zipper foot is working very well on my discontinued Brother Nouvelle 1500! Thank you for the very helpful advice.
I highly recommend the services and products of GUR.

I needed a spare part for an Elna sewing machine I had purchased from GUR about 2 years ago. I was delighted with the srvice I received then so naturally, I thought immediately to approach the same company for the part, even though I live in Italy. I sent an e-mail enquiry and by prompt return I received a message identifying the part and confirming that it was in stock. This really pleased me because I had expected to hear that it had to be ordered from Elna. The price was reasonable and I was not charged shipping cost. I received an e-mail very soon after order placement advising that the part had been shipped and I received it in the mail about a week after the order date.


 

Great service - thanks!

I was thoroughly impressed with the super efficient and speedy delivery. I ordered my machine on Sunday, received a call on Monday to double check my delivery address and asked to have my machine delivered on Wed. It arrived on that day :)

Z

Great service - from placing my order to receiving my item I was kept informed at every stage. Very pleased with my item and the free gift was amazing - I will never need to buy cotton again. Would recommed to anyone.

Bought extra feet for my new machine. Was able to find them easily on the website, delivery was efficient and speedy. Very pleased with GUR's service yet again.

HIghly responsive, excellent service, the product arrived on the day promised. Couldn't have asked for a better service. Quality product, competitively priced.

Helpful efficient service!

great machine at a great price. good service too. Thanks.

Very good service 10 out of 10 placed the order late one night and order came 2 days later no problems will shop again

The easiest on-line purchase! The Husqvana E20 is a delightful machine, just a hiccup with the feed-dog setting in the first few minutes soon resolved by the handbook. Absolutely superb to use. And the delivery info and service was remarkable: an email at 6.45am advised that Debbie, the driver for DPS, would arrive from 7.57am onwards and she actually arrived dead on 8am. What more could one ask for?

My order arrived very quickly and I was very pleased with the products.

Quick delivery,easy ordering and a great quantity of goods to order brill. Hope to become a regular shopper.

The machine arrived swiftly and the communication on the order progress was first rate. Emails and text messages and the new machine got closer to me

I ordered the janome dxl503 but it was out of stock with the manufacturer. The staff at gur were really friendly and very easy to talk to. They helped me choose a machine at a great price, which I believed is much better suited to my needs and it was shipped immediately. I love my pfaff passport 2.0 I seriously cannot fault these guys thank you G.U.R and a special thanks to Billy.
 

An absolutely superb machine and a very swift delivery. I'm very happy. I'll be a returning customer.

As always a great shopping experience. A clear website with good descriptions of products; easy ordering; effective communication of order status and prompt delivery. All my new machine feet are useful but I'm over the moon with the stitch-the -ditch foot for the wonderful (brilliantly priced) new Pfaff that arrived from GUR 2 weeks previously.

I was very impressed with both the gentleman I spoke to on phone and speed of delivery of my order, thank you

Delivery was fast Buttons were just what I wanted and surprisingly cheap

Website was quick and easy to use. Order(s) were despatched promptly and goods were as described on site. Would recommend GUR to any sewers.

Excellent service, great prices and quick delivery. I wouldn't go anywhere else! Thank you

I received excellent service and GUR saved me money with their advice.

Great prices, well packaged. Will definately use again

Excellent purchasing experience.

We visited the store and were treated very well indeed. I had gone to buy a new sewing machine and the man was very helpful, he knew the sewing machines inside out, I came away with a Brother machine and I am really pleased with it, would defiantly recommend to anyone. Thank you for your time& patience.

Excellent service, super fast delivery, prompt and helpful communication.

So far sewing machine working perfectly doing everything asked of it. Delivery was fantastically quick and punctual. Very pleased with service Thank you

Purchased an Elna carry bag for my wife's Elna Experience 540 sewing machine. We opted for the bag intended for the slightly larger 660 so she could carry other bits and pieces. The description of the product was spot on and the price made it very good value. A quality product.
Excellent service from GUR. Prompt delivery. Thanks GUR. We will not hesitate to use you again.

Service that coulnt be bettered.
I have never come across a delivery service that you could track so well all round excellent service

I am delighted with the sewing machine carry bag. Exactly as described.

Thank you I'm happy ..
Barbara

Amazing!

I placed my order and received it the following day. A Pfaff Creative Sensation, delivered on time and in fab condition. The aftersales service was perfect. Steve and Billy are two fabulous ambassadors for GUR and worth their weight in gold. I needed the TruEmbroidery software and sure enough exactly one week later it was in my hands.
I cannot praise GUR enough, I thoroughly recommend them and cannot imagine going elsewhere.
My local retailer should tremble because they lost a few thousand pounds worth of business for being unable to deliver this standard of service.

Excellent, keep it up GUR, I am a fan and will always buy from you direct.

 

I made a review on trust pilot, but again, yes great service, ordered a pfaff foot and bobbins, all good, quick delivery, will use your service again. I liked the price too. Thanks.

Service was good. The website is easy to use and the product arrived in good time and good condition. I will use GUR in future.

I couldn't believe how quickly my order arrived and with no charge for p and p either, excellent. Thanks

I ordered four machines by telephone on a Friday. The person I spoke to was extremely helpful. I received an 'order dispatched' notification within an hour and the order arrived the following Monday.I received a text and email from the carrier telling me a when in the day the order would be delivered, within a one hour delivery window, with an option to change delivery if that didn't suit me. Fantastic service! I have since ordered another machine this time online and received the same excellent level of service, the machine arriving within 24 hours of ordering it. Many thanks!I will be recommending you to my customers.

I ordered a circular attachment for my Janome machine. I was then concerned I had ordered the right version so emailed GUR who double checked for me and quick response to confirm that I had ordered the right one. I have ordered from GUR in the past and they will always be my first choice should I need anything as they are always reliable, competitively priced and carry a good stock and range of items.

We had efficient and cheerful service, the product is great and we would be happy to shop with your company again.

Excellent service even though only one hoop was available the second one arrived within days many thanks Sue.

The site made it easy to find what I wanted and at an excellent price. The delivery was quick and all items were exactly as expected.

My Tapestry stand came in 2 days, just opened it and it is nice and I can't wait to start an embroidery. The price was excellent value and look forward to making other purchases in the future. This was exactly what I was looking for at a good price. Thank you GUR Sewing Superstore!

Kind regards

Renata. Bakhsh

Billy, in Customer Services, was most helpful and pleasant, explaining details carefully to me and answering all my questions about the purchase of a Janome Sewing Machine. Thank you.

Very pleased with my embroidery designs .The service was excellant as always . Thankyou

Could not fault the service, 5* from placing order to delivery! thank you, will be using GUR again.

Once again a brilliant service - thanks

Great shopping , lots to look at , quick delivery, good quality you was recommended to me and i would recommend you also

Machine arrived ok, although took a while to get here but that may have been due to people off over new year.

I found the fabric glue I purchased to be ideal for my needs, attaching velcro to material.
I was pleased with the delivery time as it was ordered over the holiday period, and the fact it was postage free.

Excellent service. Sewing machine delivered next day. I really appreciated the ease of transaction and bag of sewing goodies. Thank you.