TESTIMONIALS

My telephone order was dealt with politely and efficiently. I was kept informed by e-mail at all times regarding the delivery and received my sewing machine between the specified 1 hour delivery slot.

I did receive my purchase but it took a whole week to reach me. I had the understanding that it was next day delivery so my experience was disappointing.

GUR Response: We are very sorry but as explained only our machines and larger items are sent for next day delivery. Smaller orders are shipped by second class post as we do offer FREE postage to all our customers. We can offer next day delivery on smaller orders also but there will be an additional charge.

Product was ordered on line and received next day considering we live way down in Cornwall fantastic result,many thanks

Excellent service would buy again from this company.

Very quick and efficient service. It was easy to find the item I wanted on the website.

easy to use site, good information. Speedy delivery. Happy customer

Speedy service,good price,lovely people to deal with. Would use again,love my new machine.

As usual first class service, telephone, help,etc, and first class machine. Delighted with this site many thanks for prompt delivery and all help given.

Excellent service. Will use again regularly. Thank you.

Excellent service.

I purchased a two in 1 illuminated hands-free magnifier and it looks great. It was well packaged and arrived quickly. I have bought this as a Christmas gift so I haven't tried it out. I'm very happy with my purchase.

Fast and efficient service.

Very fast service. The machine is a Christmas present so it remains unopened at this time, so I cannot comment on the item until later.

Thank you

Fast and efficient service.Have ordered before and will again. Items as described. Would recommend this site.

I needed a lighter weight machine for workshops. I found the site very easy to use and the prices were very competitive. The machine I chose was cheaper than on other sites,and with a free gift of a quilting extension table and accessories. The delivery service was first class. Would highly recommend GUR.

Called at your premises to choose my first machine in many years. A wide range of machines to choose from. The service was friendly and informed.

I was more than happy with the service I received. I did not know what shade of cotton I needed to order and the person who served me checked it against another one for me to give me the right shade. I received my order within 2 days. You were most helpful.

I ordered a pair of shoulder pads and was pleased with the prompt delivery. The shoulder pads appear to be of good quality, but I had ordered 'large' shoulder pads as I am making a coat and these are not really my idea of large.

Ordering was easy with freebies included delivery was on time and well packaged, a wonderful piece of machinery not used it properly yet but Ive got a lot of projects lined up all I need now is material

Very fast service.Thankyou

Service is good, and the delivery is rapid. The item is equally as good as what it is described.

Excellent service, machine arrived quickly with an added bonus of a free gift.

My order arrived really quickly, on the day it was expected. I had a problem as the Instruction Manual for the Overlocker I had purchased was missing. I telephoned and spoke to a very helpful young man who said he would sort it out and some-one would phone me. As promised, I received a phone call within about 20 minutes and a Manual was posted out to me, plus a PDF version was emailed as well so I was not held up.
Altogether wonderful service and I would not hesitate to use you again or recommend to anyone looking for keen prices and excellent service

I recently bought a Janome 603 and although the patchwork foot is quite satisfactory I also needed one with 1/4" and 1/8" and the Brother range had one. Staff at GUR were most helpful and tried the foot on the machine to make sure it fitted.

The most friendly staff. Very efficient.
Service was brilliant. Keep up the good work.

I was hoping to have a new Janome Sewing machine from you for Xmas. So far I dont think that anybody has taken me up on that.TXL 607.

Would be very grateful if you could inform me should you have any special offers.
Thank you.

Order was recieved very quickly and it was a pleasure to deal with this Company

I checked on the internet and liked GUR. Because they were a big company. I got a follow up call hardly a minute of me sending a query. The caller was very friendly and quoted me a price with no pressure. I put an order in and GUR called to say there would be a problem with delivery and would I like to cancel my order. I decided to carry on and had a lovely surprise when my order arrived next day.
I was very pleased with the service. Thank you.
 

Prompt delivery-good service.

A big thank you to Billy for the helpful advice and placing my order. Arrived the next day, fantastic machine, excellent service.

I received my Janome Overlocker (8002D) a few days ago. Great price, excellent quality. I also received a set of threads which was only an additional £10. Great deal! I couldn't be happier! Thumbs up to customer service!

Thankyou for prompt service, product just as described . I will certainly recommend to associates. When I had a query very helpful on the phone. Thankyou

I was looking for a machine which was light enough, but at the same time robust enough to take to Workshops. Several of my group have various models of Janome and although I was used to a Bernina, there were the definite advantages of weight with the Janome. I decided on the 603, which had lots of stitches, yet was the same weight as the 601. As I needed different buttonhole stitches for Applique, and the 603 was also on offer with a free Quilting Kit, I decided on this model.

I am very pleased with the machine, and consider it good value for money and the staff at GUR have been helpful and courteous.

I would have liked Billy to have been sent in the package too! What a charming, professional manner and so nice to still be able to get good old fashioned service. The machine is fantastic, when I first saw it I was frightened to even turn it on as the handbook alone is about an inch thick ! However when you get started on this machine it is so easy to navigate, quickly alerts to any errors, such as a thread break. I am so glad it has been raining for days as I can "play" for hours on my new toy. Thank you so much for your help, service and information, you are an excellent company to deal with.

very pleased with my Toyota ESS224, very easy ordering and a very quick delivery. Machine does what it says on the tin and is easy to use, lovely free gift as well.

I was impressed with the speed of delivery but had to ring up to check the order had been processed because I didn't receive confirmation. I was told there is a problem with gmail & it was in my junk box.
It was good to find a website that supplies so many sewing accessories and with free delivery. Thank you.

Excellent service from this company.very polite staff,nothing is too much trouble.Goods arrived quickly and we're packed beautifully.I would buy from them again. Margaret Bridgewater

Purchased an additional foot for my Janome MC8900, I found ordering easy, delivery quick and free delivery very rare, so an all round excellent service. Will order again and would recommend to friends.

Bought a new Pfaff 1132 sewing machine online.

As there would be additional delivery time of a day or two because the machine came from Germany, G.U.R. immediately telephoned me to check if it was OK - excellent customer service.

I would not hesitate to use the G.U.R. again.

Once the products were in stock, they were dispatched quickly and I received them 3 working days later - not bad from England to Australia. Very impressed - will be using you again no doubt.

Having purchased a Janome 18 stitch sewing machine it was delivered within 1 day and in excellent condition. The service I received was very good and any query I had prior to delivery was answered promptly and to my satisfaction.
Thank you for an excellent buying experience I will be using GUR again.

Quick and accurate service

I am very happy to find GUR. I've got the best price ever for my Dyson and super efficient delivery with PDP,specifically arranged for time convenient to me. The product is brand new as expected. Very happy customer!

Wife advises :- Goods arrived, as ordered and well packed. Although arrival a little longer than next day delivery, as per web site

Very good on line ordering ,arrived as stated safe and well packed good product

Great service and quick delivery. Well priced item. Was cheapest quilting seam foot online . Very pleased.

great item with quick delivery.
 

Elastic cord arrived very quickly.

Enabled me to repair lens cap keeper very cheaply and effectively.

My order has been delayed because you are out of stock. Had an email to say it has been dispatched but haven't received it yet. You have kept me informed throughout so will certainly buy from you again and recommend you to others.

So far everything seems to working out OK - I did end up ordering 2 x SQ14 hoops and I have had an email saying they are waiting on stock, so I am still waiting on my order, as I elected to wait for everything to be available before I get any of my order. That is a bit dangerous as it makes it tempting to add the order.

Just to say thank you. great service quick delivery i was notified by telephone also to confirm the order was correct. and as a bonus the free upgrade has been sent for the software! what more could i ask for for such a great price! thank you joanne sankanu