TESTIMONIALS

My order for accessories took 10 days, due to the weather of course, but my first enquiry email wasn't answered. Previous to that I ordered a Pfaff sewing machine from an extremely helpful staff member, this arrived in less than 24 hours!

Good communication regarding stock and delivery. Delivery details emailed and item arrived exactly when stated. Very good service.

Pleased with prompt notification and update on progress of delivery. The weather was very bad so received the item 1 day late but needed to chase up Interlink twice to get updates on delivery

I loved my item and the delivery was very fast,what a super service.

Exceptional service, unusual in this day and age. I Made a mistake on the delivery address and they confirmed via email that they had corrected it. Very reassuring!

se pur di pochi giorni di ritardo, "credo non dovuto da voi". Il trattamento e stato molto buono (treatment and was very good). un buon natale e un meritevole anno nuovo.

excellent service and very speedy delivery considering the state of roads and the time of year

Very impressed, fast delivery, good communication. Will definitely use again.

item i bought is for a present. this item could not be found anywhere else. very fast delivery in the christmas rush and bad weather. will use G U R again.

The delivery service was so fast; very impressed that we were given an hour slot that the company kept and kept up to date with delivery. The price was unbeatable, I tried to get a better deal but no one in this country could even match it. Will defiantly purchase again from G.U.R.

I purchased 2 Bobbin storage boxes.Excellent,and a fast delivery.

I have a Brother XL-5011 sewing machine.Looking on line i couldnt find certain attachments i needed for my uni course in textiles, on calling the service departement they advised me machine x5005 was compatable with mine, and it had the fitments i needed. They sent me a link and i was able to order and pay on line. I received the goods a few days later, excellant service. Thank you very much.

Couldn't agree more with previous four writers. Made last minute decision to buy machine for daughter at the other end of the country. Didn't think I had a hope of it arriving till 2011 and it was delivered exactly on time the NEXT DAY The best service ever. Well done!

Whilst the country has been in chaos this does not seem to have affected G.U.R one bit. I ordered the machine at 3pm on weds and it arrived at 1:15pm on Thursday! Remarkable service and excellent communication throughout, I was informed of my order's status 3 times before delivery, once on receipt of order, on confirmation and on dispatch, even emailed to tell me what time it would be delivered to within an hour!! And guess what? It arrived on time! Really can't praise you enough, my best online shopping experience ever. Thanks.

Great customer service. Like various other people on here I ordered and was advised item was out of stock and may be 10-14 days, then 2 days later another email saying stock was in and it was being shipped, tracking number provided so I could see progress, 2 days later it had arrived. Would recommend this company as they are helpful, courteous and offer good communicaton.

Brilliant service from start to finish easy to use web site and delivery service, full marks all round.

Website order progress information excellent. On time fast delivery at a time when lots of other organisations were having trouble because of the weather, was a relief; given Christmas was fast approaching.

Great service, easy to place the order and they delivered on the day I requested. Really happy and would recommend. Excellent.

Easy to use website to place order. Good communication about minor delay on delivery, so no issues. Machine collected to speed up - excellent machine, excellent price. Would recommend to others. Happy customer!

Bit weary of using a site i had not heard of before, but what great service. Placed order received confirmation, then was told it was out of stock and would not be back in for a few days the goods arrived as promised to me. Would use them again and also recommend to friends and family

Must have to delivered this on the back of Shergar it came that quick!! great service thanks again

Sewing machine arrived safely in less than a week to Denmark, wauw. At almost 50% of the retail price in DK that's a bargain.

I was impressed with the speed in which my machine arrived. Thank you.

Excellent service. I specified a date for delivery and it arrived at 9.30am. Would definitely recommend to friends

Bit weary of using a site i had not heard of before, but wow! what great service. Placed order recieved confirmation, then was told it was out of stock and would not be back in for a week. Next day recieved a phone call saying stock had arrived and when could they deliver this to me. Would use them again and also recommend to friends and family.

Great service, prompt reply to any queries and goods arrived next day. Excellent, would use again.

Just fantastic service. The goods arrived next day, and the price was better than anyone. Think my daughter will have hours of ' making stuff' on her Brother Sewing Machine

Extremely happy with my purchase of Stitchmaster steamer XR8RW2. Excellent speed of delivery considering the weather. Really impressed with the price, actually cheaper than my steam generator. Also love the space saving aspect. Would happily recommend.

Once again excellent servica and communication, very impressive, I would have no hesitation in buying from you again.

I ordered a Pfaff Hobby 1142 on 5th December. It arrived the next day. I am so impressed with your service, especially in those awful winter conditions. I will certainly buy from you again.

Many thanks for sending my order promptly. I would be happy to use your service again.

Great service despite the weather conditions.The sewing machine I bought replaced my old one,happy with my purchase and the price.

Excellent and prompt service. Given the weather with snow all around I was expecting a delay with our order. Arrived within a very short time and everything was there as ordered. First rate. Do business again. Happy Christmas to you all - BC

Fantastic service and prompt delivery. All very convenient, via you website. Ordered machine Tuesday evening, machine arrived Thursday afternoon. Couldn't be better. Thank you so much will deal with you again. Happy festive season to all.

We have recently bought a Janome J3-18 sewing machine as a Christmas gift for our daughter - so it is still packed in its box. However, it is identical to the one my wife has and she is more than happy with its performance. And we were amazed and delighted at the efficiency of the ordering system and prompt delivery, especially given the extreme weather conditions - so thank you and well done GUR!

Package arrived safely, Christmas present for my daughter, appreciate your concern.

I purchased an 1034D overlocker it arrived 2nd December im delighted with it even got a few extra feet with it for free which was great as they can be expensive to purchased . when i purchased it i was told it would be delivered 2nd december i got the same day . my mother purchased a brother innov sewing machine last month she said the the same great service she still has her older brother sewing machine still going well she bought a lot of accessories for it from G.U.R. We would recommend them to anyone . Aoife And Anne

After having some problems with our credit card, we got email support from G.U.R., then money went through, on the same day machine JANOME 1100D were shipped to us, we´ve received it here in Germany 3 days later. Everything fine, excellent service and communication. Thanks.

I have never bought from GUR before the service was excellent delivery turned up as stated will definately recommend you to others

Having bought from GUR before I had no hesitation in buying my Janome 350e embroidery machine from you. The free digitiser arrived the next day and the machine the following day.Excellent service, thank you.

An excellent ordering service. I was kept well informed on the progress of the order, and there was a swift delivery service. Brilliant.

i purchased the Overlocker far a Christmas present for my daughter, who is currently at University in Epsom studying Fashion & Design. I purchased the Brother model as I have a Brother sewing machine myself and I am pleased with the quality. i am sure my daughter will love this machine to help her with her work/career.

The machine was delivered in good time and in the snow! The courier was friendly and the telephone service was too. I would recommend them to anyone

Excellent and friendly service despite the slight hiccup on delivery which was sorted out very efficiently. Great to have a delivery time that was spot on.

Fantastic service! I called at 2 pm and advised if order placed before 2.30 pm it would be shipped that day. So I placed the order on line at 2.15 pm and it was delivered by noon the following day! Many thanks for a really fast service.

Great support, care and advice given when ordering. Prompt and easy delivery. Thank you.

As it is a Christmas gift I have not opened the box. But once the order was placed the machine was delivered very quickly. I will post more after christmas. So far - very good

I have been a customer of G.U.R for over 10 years and have bought four machines off them, their service is excellent, and can't be faulted. Thanks Parma.

very helpful info given over phone, fast delivery of machine - can't give any info on machine as it is a gift for my daughter to be opened on Christmas day! Thank you!

I am very happy with the sewing machine & the service from you was very good. I would not hesitate to recommend you to other people. Thankyou.