TESTIMONIALS

I ordered this when it was a special price, no carriage. Unfortunately out of stock but next shipment in May nearly 4 months later. True to their word I have today received my order still at only £16.99 free carriage. Great service, got a phone call when I ordered it explaining the delay even though it was late in the evening and a weekend when I placed my order. I would highly recommend using their services. Thank you.

Dorothy Shires

A bit confusing about when the machine would be delivered as your email said despatched but took nearly 48 hours to deliver.
Also I now have 2 extension tables, one in the machine box and one with the quilting set - why? who needs two for goodness sake?
The machine would not start when it was first unpacked, quite a disappointment but after about 10 mins it came to life, touch wood, still working wonderfully well.
Yes I would order from you again as you supplied the goods I wanted at a reasonable price.

All purchases arrived in a timely manner, site relatively easy to navigate, would use again

I am delighted with my new purchase and have used it everyday to produce face masks for friends and family. I was initially panicked when I received a message saying it was "out of stock", after I had paid for it, but GUR managed to get Janome to ship directly to me so I had it within three days of placing the order.

What can I say....first class service, ordered at 1:30 in the afternoon and my Brother innovis 15 arrived the next day, superb!
The machine has been a complete game changer, I absolutely love it.
Would not hesitate to recommend this company. Thank you.

At a time when sewing machine needles were difficult to find, GUR were very helpful and efficient in their handling of my request, including reimbursing me promptly for the parts of my order they were unable to supply. Thank you so much GUR I am more than happy to recommend you, and will come back to you in the future.

GUR stated this order was going to take a while to arrive, which wasn't a problem - the order arrived today, 14 May - thank you for the priority allocation.

I bought my first overlocker from GUR and it was also the first time I had used them. The service was first rate with delivery on time and my machine well packed. I would definitely recommend them.

I am very happy with the way I was treated when I made my order with you. At the time of ordering the product it was so popular this is why I have waited so long, I am looking forward to receiving my order from you but I have no complaints.

Thank you for once again delivering everything I expected when ordering the fabric and refunding my discount even though I couldn’t do it online.

Service entirely satisfactory. Only issue was took a week to despatch and 12 days to arrive from ordering. Maybe unavoidable in circumstances. But only too pleased to receive what I needed. Your efforts to serve sewers' needs is much appreciated. Thank you.

I always buy my Brother Bobbin thread from GUR - quick, efficient and easy to order. Can recommend. Thankyou GUR

Swift response to my email questions and received the part within a week. Many thanks also huge thanks to our overburdened postal workers and not forgetting our fabulous NHS workers 👏👏

I was extremely impressed with every aspect of my purchase. Ordering and payment were simple and straightforward and my new machine was delivered by courier the very next day, despite the fact that it was during the Covid-19 lockdown. I wouldn't hesitate to use your company again and would happily recommend you to others.

The needles arrived within a week and seem to improve sewing on jersey fabric. This was a Godsend during lockdown, when shops are shut and I’m trying to make face-masks!

I placed an order with the intentions of receiving my items next day as the website stated , I understand there are some delays at the moment but to place an order which I had to chase to then receive an email a further week later to advised my products weren’t out of stock isn’t great.
 

GUR REPLY:

Please see the email below that was emailed when order was made

We are sorry to let you down, we have never in  37 years of our history, have we posted next day delivery on spares.

It was an early birthday present for my daughter, she is delighted with the machine, works very well. Prompt delivery despite the lockdown, thank you!

Very fast delivery especially at this time. Very pleased with overlocker which has proved very easy to use, thread etc. Also very good value for money. Would I use your company again, given my experience to date, definitely Yes.

I was very pleased with the service l received. Thought there would be problems ordering with the way restrictions are at the moment, but everything was fine, came the day after the order went in. Would highly recommend them.

Excellent service and very pleased with the items I ordered

Very helpful when I made a mistake with my order. Immediately refunded me & I was able to re order the correct item. Quick delivery too even during lockdown! Thank you!

A great update for my Janome memory craft 15000 worked perfect and easy to use simple to set up Arrived really quick and very happy Thanks

Great service, easy to find the right machine for me - website gave detailed descriptions and easy to order. Fast delivery, very happy customer 😊

The Innovis-15 has so far been fantastic, easy to set up and sew with, and the free bag has come in very handy. Thank you for the speedy delivery service, Ive been very happy so far, with one cushion done and a start made on a quilting blanket. I'd recommend this machine to anyone, much easier than any manual machine.

My daughter very much enjoyed making two beach bags with this material, we now up to date and ahead for upcoming birthdays. X

Very pleased with my purchase. Questions I asked were answered promptly and truthfully, so 5* for communication. Next day delivery at this difficult time was appreciated. Thank you.

I love this machine. It is easy to thread and change feet. I like its shape and compact appearance. The stop start feature is very useful as is the needle threading feature. All in all, a very nice little machine

The service was excellent. The item was well packed and in perfect condition. Here's to many hours of sewing with it. Cant recommend GUR enough.

Great service, next day delivery as promised despite these challenging times. Very pleased with the machine and even more pleased with the very reasonable price as I had seen this model elsewhere for at least £100 more. Would heartily recommend

First off all thank you for this excellent service and really great gast delivery!!! Especially in this strange times we are now living in. I received my goods in perfect condition can not wait to start cutting in to the beautiful fabric to start making my project. My embroidery extension table is perfect and exactly what I didnt to make my motion movement embroidery motifs much more professional. Last not least the best until last wanted to invest in a blind hammer since I belonged my industrial sowing machine and I'm I glad I waited this has been a delight to work with still trying it out getting used to it etc but so far so good. Thanks again and I have recommended your website to the rest off my fashion uni friends...take care and stay safes

Lots of good advice given to me over the telephone, and I had the sewing machine the next day.. Thank you. Highly recommended company. friendly, knowledgable and efficient

Well stocked up. Speedy delivery. No issues what so ever. Whole proces really straight forward.

Excellent service, thank you. This is the second machine I have purchased from GUR and enjoyed next day delivery. My thanks for the extras included, I do appreciate your generosity.

Item shown in stock on website, but it wasnt available, and didnt know when it would be, so had refund which came through very quickly so had to reorder from another website which was a bit more expensive.it would be helpful GUR if items not in stock would be shown if they in or out of stock.

GUR Reply:

Sorry while during the Coronavirus (COVID-19) for us to keep track of stock on the spares side has been very difficult with hardly any staff.

Sorry 

Very pleased with my LED light bulb for my Brother sewing machine! It arrived today- 8 days after ordering despite the current pandemic. It fits and it works, hurrah-had trouble getting this -even Brother's own website couldn't help. Thank you!

Another machine purchased from GUR! I will always come back to GUR (my friends also) as they are very competitive on price, delivery is fast and customer service is top notch. 🤓

I received very sound advice from GUR as to which overlocker and the delivery (overnight) and price were excellent. Highly recommended

Shopping with GUR was a pleasure, the items I required were in stock and took around a week to arrive which seems to be much quicker than other suppliers at the moment. I am currently making scrubs for the NHS so I will probably need a lo more needles and GUR will definitely get my custom.

Thank you

I placed my order online and paid for it. A few days later I got an email to say you couldn't supply any of the products I ordered and refunded my money. I replied asking what the problem was and got no response.

Can't say I will be shopping with you again.

GUR REPLY:

Sorry but we did email you about your £10 order as below, have you checked your spam folder.

Bought machines in the past so I came back to get one for my daughter. Excellent value and quality.

Always a great pleasure dealing with GUR.’Real’ people to enquire with for recommendations before order is placed.
Thank you.

Unfortunately there was a problem with delivery as the package went missing but this was quickly addressed by GUR. As the machine ordered was out of stock I was offered a refund or upgrade at no extra cost and the replacement arrived next day. Great service, thanks.

Arrived super quick even though everything has been slowed down by coronavirus. Machine works great, exactly what I was hoping for.

Hello

To be honest, I'm not very pleased with the Jaguar machine. It sews well, but it's very noisy and there's continual shaking and vibration from the bobbin when sewing. My old Brother machine, which is more than 20 years old is actually quieter. The start / stop button is also unpredictable and either carries on sewing when I try to stop, or it doesn't start at all when I press the button. Quite disappointed.....