TESTIMONIALS

These guys had exactly what I wanted in stock and at a competitive price too. Great communication, answered my query really quickly, will definitely use again!

I ordered 3 metres of fabric from GUR and it arrived within a few days. It was wrapped securely and the quality is excellent for the very reasonable price. I would definitely buy from them again.

Excellent service. Was able to track delivery progress and was given a one hour time slot. Everything went very smoothly. Thank you

I have made several purchases from GUR over the years and have never been disappointed. I find their prices to be very competitive and the service is first class.

Couldn't get hold of the product I had ordered but let me know and offered a refund which was promptly paid. All in all a good experience and very good customer service.

Ordered 3 packs if variious size machine needles. Arrived quickly and very reasonably priced. Will differently be ordering again.

Took advantage of the Black Friday deal and bought a selection of accessories fir my Janome HD9. I was very pleased with the service I received. I had a change of mind about one of my items and my request to cancel that particular item was handled with speed and efficiency. I would definitely recommend buying products from GUR sewing. Great service, great prices.

I bought this lovely sewing machine on a really good a Black Friday deal - it came with a separate Quilting Kit too.

I have been sewing for many years and am an experienced dressmaker as well as making quilts and all types of soft furnishings - so a good reliable machine is essential for me.

I attend a lot of classes and my other machines - a 24 year old a Pfaff Tiptronic is still giving exceptional service and my 3year old Husqvarna Opal (another great Black Friday deal!) are much too heavy to take to class. I researched on line for a new lighter weight machine and bought the Jaguar DQS 450. I am very pleased with this machine. It has everything a new or more experienced sewer needs. The free motion aspect is very important to me and I will make full use of the added Quilt kit.

All round - fast speedy trouble free ordering and delivery. Staff are most helpful too. Well done to GUR. First class service all round. Xx




 

Ordering was easy. Discussed with manager. Machine delivered safely within 24 hours! Really pleased with the service and love my new ja one machine!

A super asy purchase they coudl have delivered it next day but said there an update due, so I waited another day and got the updated machine
Someone always knows what they are talkign about at GUR
I have bought somem ore hoops for the Stellaire from them since and again have had prefessional service, keen prices and rapid delivery 10/10
Highly recommended

My goods came very promptly and well packaged. This item gives a good flat working surface and fits my machine very well.

First time ordering fabric from GUR. Lovely fabric but was taking longer than expected to arrive. However customer service was excellent because when I queried it, I got an immediate reply and then the fabric arrived very quickly after that.
I’ve now ordered some more. Thanks for great service.

I've always had good experiences with GUR for small purchases so they were a natural choice when I wanted to buy an overlocker and I was not disappointed. I chose the airthread and found it extremely straightforward, despite this being my first overlocker. Stitch quality is all that I have come to expect from Janome machines and the free gift of thread was a great addition allowing me to get started as soon as the overlocker was unpacked.

Easy to use website and very friendly staff who helped with arranging the delivery. One item out of stock but came within a few days as promised.

I am pleased with the item I ordered. It came to me when stated. I would have preferred to choose the feet for the machine. Good overall.

Item was just what I was looking for. Ordered online and received within a couple of days. Many thanks.

Received quickly and well packed. Had a small issue with one of the blue cotton overlocker cones as this was in an opened bag and had a grease mark across many layers of the thread. Quickly resolved after reporting to GUR and replacement cone received within days. Thank you.

I purchased an extension table for the Brother 1034D which I would give 5* to, it fits the machine well and is very useful.
The extension table for the NV1100 I would only give 2* to, in the picture it has 6 legs, I think this style would be good, however, the one delivered has 4 legs leaving it wobbly and saggy in the middle! Doesn't feel as stable and secure as the smaller. It's a lot bigger so I think should have had the 6 legs. I wish brother's own extension table for the NV1100 was bigger as it's a much more sturdy and well-made piece of kit. I have that for my V5. GUR service was good as usual, no problems there.

Great prices, well packaged and super fast delivery. Delighted with purchase and will definitely buy again. Recommended seller

Good quality bag. I’m happy with it and fits Singer over Locker with room for extra storage.
Unfortunately I had to chase the order up as there was no communication about it being temporarily out of stock

Fantastic !! Really pleased with my purchase and extremely impressed with the fact that it got to me in France within three working days !! Will definitely be purchasing from GUR in the future, thank you

Seems a great deal, good website and im able to select the actual day of delivery (seems simple but many dont offer this) just not sure where the free bag offer disappeared too that showed up for orders over £100.

Oh well, can't have everything

Always a pleasure to deal with, they carry a wide range of stock and are very knowledgeable about it.
Sensible prices and fast delivery, what more could anyone ask.
Highly recommended

Brilliant service as always. I have ordered from GUR before and find the system easy to use. Delivery is always prompt.

All excellent products from an excellent products from an excellent company

I purchased this to make for a Christening present. after starting it became apparent there wasnt enough of one colour but i was pleased customer servicesresponded quickly and it was provided. Instructions were clear and concise and the rg is now finished and hopefully will be liked. Very impressed with the customer service.
Product is good although expensive for what it is.

Company great to deal with. Very helpful. Delivery was exceedingly fast. would buy from GUR again.

Generally thrilled with machine, love the needle threader, no tangle bobbin take-up thread and needle up down. It is the first non slip power foot control I have ever had,(don't have to use nonslip mat). I hope to get used to the reverse button as I am used to an up down lever or button. I couldn't stop a slight puckering when sewing a very fine poly cotton. using a lower tension didn't help. however it was barely noticeable after I had trimmed the seam. I am hoping to use my walking foot with it.

great to have such efficient service and not have to pay postage and packing. The tilda fabric was at a great price and excellent quality.This is the second time I have bought Tilda fabric on the site and I've been very impressed on both occaisions. thank you.

Ordered a sewing machine had trouble ordering product however sent an email which was replied to promptly advising how to order I was still experiencing problems with my card so company rang me and took the order over the phone. I was so impressed with the courteous help I received the item was ordered and delivered very promptly. What an excellent service I received.

Great product, fast delivery. Excellent service. Thanks

loved it so much my friend bought one

Purchased the bobbins for my machine. Not the right quantity when they came but sorted when I got in touch. Good quality Janome products, good quality service, thank you.

My order was perfect. The 3 fabrics I ordered were delivered quickly. I had questions regarding shipping, the customer service was excellent.

Bought as a gift. Order and delivery process incredibly slick and painless!

Direct replacement part at a good price which arrived quickly.

Got Just what I was looking for. Very easy site to navigate. Thanks

Quick,efficient service

Arrived safe, very quickly and as advertised, exceptional quality, thank you

Excellent range of Janome attachments, dispatched very quickly and with free postage. Have gone on to purchase more items because of the extremely good service. Just a shame I live too far away to visit the shop.

Very helpful. Quick response to email enquiry

Really not impressed The video on how to use the machine is great if you want to meet Trish thats it!! The instructions not much better. Keeps unthrreeading but supposed to have Automatic Tension.
No Extention Table and feet missing Which is A other £100. I ordered this and gave my card details NO money came out no Package came i got a Voicemail AFTER I was supposed to receive the order. But my card Details were given and was under the impression that when you place a order and give your card Information that it should have been done then!!
I have tried to buy the parts else where but you cant!!
Really NOT IMPRESSED. Was so excited thinking this was going to be a great help to me with being disabled.. But it will cost another £100 for the other bits You need !!
Won’t Shop Here Again unless they drop there prices and there video actually HELPS but nice meeting Trish!!

GUR REPLY:

Thank you for the testimonial.

This is the very first time somebody left a bad review on the instructional video as we have over 300 customers asking us for more videos from Trish..... Sorry to let you down.

Regarding the extra items you ordered, we have emailed you 3 times to let you know that your credit card is not authorised and we unable to post goods, we have tried to telephone as well and still waiting for you to get back to us. Please get in contact and we will sort out the extra items you require and regarding any issues with the machine you welcome to phone us anytime.

GUR brilliant to deal with. Ordered online, arrived very quickly. Have been away so have used machine very little. I love the no tangle drop in bobbin. (Does anyone know if Janome bobbins are suitable, they look the same)
The best needle threader I have ever used, but instructions took a little understanding. Love the needleup/down feature. Find the reverse lever awkward, I am more familiar with down press lever/button hope I soon get used to it.
Sewing very thin poly cotton tends to very slightly pucker in spite of altering tension but finished garment looked ok.

I am hoping my walking foot will fit, brilliant piece of kit. Not used fancy stitches yet. Very pleased with machine so far.

I was looking for a 5 thread / top cover stitch machine and GUR had what I was looking for. After making an enquiry about it using the chat option I was happy with the outcome and went straigth ahead woth the purchase. My Brother CV3550 was delivered next day, as advised online, and I was kept informed about it every step of the way. I have not had a chance to really 'play' with the machine yet but have made good progress with everyone's dreaded re-treading and found it wasn't really so bad. I've even managed to start on my sampled stitches library that I use for reference later on. How the machine performs is not really a reflection on GUR as they only sell it as it comes.
Overall purchase experience is 5 stars.

Arrived super-fast. The fabric was lovely and true to the colours in the photo. Many thanks

As always. I can rely on prompt good service from Gur sewing machines for my needs. I live in France yet still get excellent service for delivery of all I ordered just as if I was in the UK.

Very easy buying process and rapid delivery promised, I cn't wait this is an early Christmas present from my husband.
There were some nice bonus buys accompanying the machine too.
Highly recommended

Excellent service. Great machine. GUR very kindly included the extending table in the price. My grateful thanks to you all. This Janome will be well used.

Excellent service. Ordered on a Wednesday & delivered to France (free!) on the Friday. Love the machine. Easy to set up and use but will take some time to explore all the features offered on this model.

As always, we can rely on a fast secure delivery to France where I live, from Gur sewing machines.
Thank you for excellent service.

As this is appertaining to the actual deliverer and not the machine the rating really should be Zero however as the GUR representative was extremely helpful I have given the delivery a three. the delivery people PDP I think said they had tried to deliver even giving a photo of my front door but believe me they may have taken the photo but the sure didn't try to deliver. I was in as was my wife and a dog who barks like heck when someone comes to our door. There was no door bell ringing or dog barking, hence my conclusion PDP did not actually attempt to deliver, have they never heard of phones???