TESTIMONIALS

An outstanding Company to deal with, the customer service department is the best I have ever dealt with. The knowledge of all the staff is outstanding, they know all the product information. On one occasion they did not not the answer but they called me within 30 minutes with the answer, 1st class Company to deal with I will recommend them to all my friends and student at college on the fashion design degree. Thank you all.

I needed to order some more needles & feet for my Jaguar sewing machine but was unsure which were the correct ones to buy. I used the online chat and the person was so incredibly helpful and posted me links to each of the pages I needed to go to for the correct needles & feet for my machine.
I have purchased items from GUR a couple of times and I always find the prices are competitive but the customer service is always outstanding.
I can honestly say that I will only be using GUR for any future purchases of machines or machine parts for my sewing and quilting needs

The gentleman who showed us the sewing machines was very informative and the rest of the staff were polite and helpful. Would recommend this company

Fast service, delivery speedy.... has the free purchasing. This is the 2nd machine I have bought from Gur...definitely recommend to friends.
 

Having just come across this website recently (unfortunately) i have been delighted with the service. Will certainly use again in future. 10/10

Excellent service. I made an online enquirer first, to which I got a very helpful reply. The item arrived quickly and was well packaged. Thank you.

I am extremely happy with the items purchased and with GUR customer service. I will recommend this web shop to others

Fitted my new home machine perfectly. Thank you for the prompt service, I will look to your website for all my sewing machine needs.
 

Fastest delivery ever, arrived within 24hours beautifully packaged and with lots of free gifts! Janome machine is fab, not stopped sewing since

Very pleased with my machine, excellent price and extra's thrown in and the most friendly helpful people to deal with. Would definitely recommend to anyone. Thank you G.U.R Sewing machines

Excellent service, item came very quickly and they have a good range of goods that are harder to source locally.

This was an amazing dinosaur picture a great addition to a wig wam I was making for a friends grandson who loves dinosaurs, but likes the real pictures and not the cartoon images that seem to be printed on all fabric. So this fitted the bill very well, as he opened the wigwam the back wall was a real dinosaur scene,as I had sewn it inside.
Many thanks and I shall be returning to Gur sewing again as the products was as seen and the delivery prompt.

The pattern is exactly as described and arrived quickly. Will purchase again, and can recommend *****

Great pattern choice, very modern, easy and safe purchasing process, arrived promptly with no issues

I was very pleased with the service I received. it was a pleasure to do business with them.

Have dealt with you several times now and the service and parts that have ordered have been excellant. Thank you.

I had very good service considering I had to exchange the open toe foot, e mails were always answered promptly and the right foot was promptly dispatched. Very good service. Mrs Colbourn

There was a problem with this order, in as much as it did not arrive. It was an international order. I contacted GUR and they immediately sent a replacement order, which arrived.

I cannot expect better service. Thank you.

The goods arrived ahead of schedule, perfectly packed and ready to use. Thank you - excellent service.

These work beautifully in my Brother embroidery machine. They were recommended to me and I would certainly recommend them to others.

The item I ordered was delivered in less than 24 hours. I am very pleased with the way my order was handled it was a pleasure to do business with them.

Great service, arrived in good time, cheapest price I could find for the 'real thing'. Would use again.

I'm loving my new toys!
Fast delivery!
Thank you. X

I chose to buy this product from G.U.R rather than another company because their website was the most informative. It was easy to order and pay online, and when I realised I did not need one of the products I spoke to someone at G.U.R who was extremely helpful and arranged for an immediate refund. He also rang the supplier of the product to ensure I received it as soon as possible. Excellent service and very friendly, helpful staff. I would definitely buy from them again.

Very pleased with the seam guide and the help I received from your sales team.

Excellent to deal with online my Wife found what she wanted straight away and now knows where to look if she needs anything else.
W. Atkinson.

As ever, super service. The description of the item was so clear, I knew I was buying the correct part. No need to phone for advice. Where would I be without GUR?

I am very happy with my sewing machine accessories. The Janome foot arrived sealed in the brand packaging and I have no doubts about its authenticity. With the free postage from GUR my items were better value overall than from other suppliers. Delivery took a week which was as stated on the delivery confirmation but I felt they could have arrived quicker, given they were small items.

I tried to purchase the maching a couple of times on line without any success so I phoned to purchase it and I was so pleased with the service because it arrived the next day. I absolutely love it. Thank you.

OMG I just love it....though it is now stuck in my front room as rather heavy and every (and I mean every) member of my family have some kind of arm, finger, back, elbow affliction! It is so sturdy and I know I am going to have so many happy years cutting and playing on it. The delivery man was super efficient, friendly and professional and I really appreciate it being checked over before he left. So if you could just send over Arnold Schwarzenegger I'd be really grateful!!
Thanks again,

Jennie Snowden

My order arrived earlier than expected so excellent service. The prices for goods on the site are very reasonable, it was easy to use and order from. I would use GUR again for myself and recommend them to friends.

Bought this for my Brother V3. Delivery was very fast and it fits and works on the machine perfectly, the quality is every bit as good a my Brother hoops...would definitely recommend.

Last week i recieved my Husqvarna 690q. The service I recieved was excellent as it always is. They are very helpful . I would recommend GUR to everybody who is thinking of buying a sewing machine.
Kind regards
Marijke Critchley
Scotland

Excellent delivery and well packaged. My square quilting rule is very good and will be well used as I plan to make many more quilts.
Rosalind.

Such efficient service my machine arrived exactly when it should have done. I would recommend this company.

I would just like to say what a top class excellent service. Friendly and helpful from start to finish. Not had chance to try out my new machine yet but it certainly looks top class. Thank you GUR!!!!!!

Cannot fault the service from GUR. Having previously bought a serger and now the embroidery machine I have been impressed with the customer service and would not hesitate to make further purchase. Also ordered extras and again would not hesitate to place orders for my haberdashery needs.

Buying the pattern was the easy part thanking you very quick delivery now its over to me to do the hardwork!

Very pleased with this overlocking machine. Arrived super quick considering it had to get to France. Already threaded which is excellent as threading is the only tricky part which may need a bit of studying! 5 star service with a 5 star machine. Many thanks.

This machine was ordered on a bank holiday weekend (Saturday), which meant no-one was available to answer any queries until the following Tuesday and the confirmation email did not arrive until the Tuesday due to my order being given 2 different numbers. The order was delivered on the Thursday following the order. The people I spoke to at GUR were very helpful.

Brilliant machine at a great price,easy to follow instructions very clear instructions on how to re thread it.Made a simple dress the next day sewed like a dream and it was so neat and quick

This is my 4th new machine from GUR , it is fantastic ! The service was second to none , this one is an upgrade on my 097 so very pleased with the results , thanks GUR

This shop is fantastic. I have always had good service fro them. They are helpful and so polite and I have never had an issue.
Lovely people.

Dealing with GUR is a good experience involving excellent customer service and speedy delivery.

This foot makes machine applique a joy. Highly recommend the presser foot and GUR's service.

I'm just getting used to this over locker machine and I'm loving it. Been thinking about one for so long, what a great flash sale from GUR. And what great service, easy order, prompt delivery with good information on the way. As pleased with GUR as always.

Excellent product, very quickly delivered. Love the service I get at GUR. Palma couldn't be more helpful.
 

Thank you for sending my Novum Supa Lock so promptly, and for such an amazing price! I am still learning how to use it, but I can already see that it's going to be a huge benefit to my sewing.