TESTIMONIALS

Buon giorno siamo una famiglia italiana residente in Italia. Dovevamo sostituire la nostra vecchia macchina da cucire Pfaff, secondo tanti pareri le migliori macchine attualmente sul mercato sono le Brother, ma sono molto care in Italia quindi la nostra ricerca si è espansa all'estero. Abbiamo trovato nell'azienda Gur ciò che cercavamo ad un'ottimo prezzo e senza spese di spedizione.La macchina è arrivata in 3 giorni ed abbiamo potuto seguire passo passo dove si trovava. Quindi siamo super contenti dell'acquisto.

As always GUR service was excellent.
I ordered needlework scissors a sharpener and buttons.
I was very happy with these items and the speed in which I received them.
Thankyou GUR I will order from you again as I am very happy with the service I always receive and would highly recommend to everyone.

Having purchased items from G.U.R previously, it came as no suprise that I am delighted with their service on purchasing this item.
Delivery was on time, item well packaged.

Good info via phone call and we're happy to use a different method of delivery as I have problems with their usual carrier. Arrived extremely fast.
Only pity was that a foot included was damaged and rather than send a replacement immediately, they asked that the damaged foot be returned first. Given that it's such a small part of th overall cost it would have been nice if a replacement was send immediately. Other than that would definitely use them again

I would highly recommend G.U.R. When unfortunately the item I ordered was out of stock their communication was quick and courteous, and ultimately I received an upgrade due to the long delays. I am so pleased and will continue to support them in the future.

Super service, professional from the start; nothing was too much trouble for the 2 young men that helped me, even to the extent of fetching a brand new machine to show me. Their knowledge of the machines I was interested in was second to none. The website is one of the most helpful I came across, seemed to have a lot more information on it, including videos.
Would definately recommend thus company to others

Very good experience, thank you! I couldn't find better prices, and I was impressed with your customer service team.

This was my first experience with purchasing from GUR sewing machines but they had just what I wanted and it was in stock. I realised it was a sewing superstore but thought it could have been despatched more promptly, mainly because I was waiting for it. However, I was pleased with the overall service and, when I telephoned to enquire about the order I was told it was on its way. When it arrived it was well packaged and I would certainly have no hesitation in buying from GUR in the future.

I have found G.U.R an excellent company to deal with, the staff are well informed and very helpful. Their range of products is excellent and I would not hesitate to recommend them to my friends.

Very pleased with service. Secure protective packaging and delivery date easily delayed by a day for my convenience. Looking forward to trying out my machine, purchased early for my birthday in March because of good price.

Happy I have found a site that is sensibly priced with Janome1600 pqc products. Easy to order from, can use PayPal and good delivery time. Thank you I look forward to using you again .

Prompt and efficient service, as usual. Steven deals with all queries with great courtesy. A delight to know that even living outside of the U.K., I have a dealership to rely on and all my sewing needs catered for. Thank you GUR!

Superb service next day delivery. Had a couple of technical questions which they answered perfectly. I didn't receive the instruction book in the box but they emailed me a copy (still waiting for pfaff to send me one). The extension table I ordered was out of stock but they are keeping me informed with delivery progress. Overall great place to buy from would definitely recommend them !

What great service from GUR.
I have bought a sewing machine before from GUR and decided to purchase the HCLASS Husqvarner 100Q as I wanted a smaller machine that I could transport to classes. This machine is lovely and has every thing I want.
I highly recommend GUR as the service is excellent.Thankyou for the extra gift and fast service well done

I was extremely grateful for the help and advice in buying the needles (code numbers in my machine manual did not match with those on website). The customer services adviser spent a great deal of time ensuring that I got the ones required. The whole order arrived very quickly, and the plexi table was very securely wrapped.

I had already purchased a Husqvarna sewing machine from this site and the price and service was excellent. I was looking for suitable extra bobbins and after receiving a 15% discount code I purchased a few packets as the price was so good. Not sure what the quality was going to be like but I shouldn't have had any doubts as they are excellent quality, not flimsy or poor quality. I will definitely be buying some more.

Brilliant service . A* Customer service . Got a great Discount on my new machine . Highly recommended anyone buying items to check you guys out 1st . Have told everyone how amazing you all are . I will be back buying more items to go with my new machine . Thank you GUR . You are the BEST

I'd been after an upgrade for my machine for a while, but found it difficult to justify the cost. I found this machine on auction and managed to get it at a very reasonable price. The machine arrived the next day and so far has been excellent.

Super friendly and professional service! I highly reccomend GUR sewing machines perfect I'd give 10 stars if I could.

My machine arrived quickly and in perfect condition, it's a dream to hem with and worth every penny! Thank you

Bought for wife who has 4 die cutting machines all being hard to use and not cutting well. She wanted an accuquilt go GUR was the best price, we ordered.Machine arrived in quick time .The wife used it and she is over the moon with it. its easy to use cuts all types of fabric cleanly with out effort to use . More than highly recommended . Best machine ever and GUR is a super company . Thank you GUR. other machines now redundent.

Excellent service and prompt follow up to a query. The sewing machine also came with an exciting bundle of sewing goodies as well as the quilting kit. Thank you!

Excellent service and next day delivery of my new sewing machine.Very pleasedwith my free gifts as well -would certainly recommend to others .Thank you
 

Received order in good time .

I recommend Gur Sewingmachines excellent service prompt delivery.

Emma NL

I always buy from GUR , have had numerous machines and their service is 2nd to none.
I recommend to everyone in our machine embroidery facebook group too and never heard a complaint from anyone .
I havent done a lot on my overlocker yet but finding it easy to use and thread and it is a sturdy looking machine, the free threads , needles, etc were most welcome. Thankyou .

received the 2 orders in excellent time 2 days ago.

and condition.

waiting for the last one I ordered a bit later.

excellent service and recommending GUR Sewingmachines

when you need to shop for anything connecting with
sewing utensils.
Emma /NL

As usual the fantastic service from GUR they are really an exceptional shop and the most exceptional people work there. What more can I say but it is a pleasure to order from them as you know you will get 100 p/c service. Also I dont work for them honest!

GUR is excellent. I received my machine promptly. It is beautiful. I love it. I love the gifts sent with it. I think I have found a new online sewing shop in GUR. Keep up the good work.

 

I ordered this sewing machine on Monday 21 December, with free next day delivery. I expected it to be delivered on Tuesday 22 December but it never came. When I called I was told it was out of stock and the staff member I spoke to couldn't be any nicer and was really apologetic. As a way of apology for a later delivery (Christmas eve) I was given a lovely soft carry bag for my sewing machine. Thank you for being very helpful. The sewing machine is great and runs like a dream.

Great service. Ordered machine on Sunday and arrived Wednesday morning (Monday was a bank holiday). Well packed and included everything I expected and more, with free gift of scissors, loads of thread, needles, pins and more. Definitely recommend this company

I adore this machine! I took the time to travel down from Leeds to Birmingham as there was nowhere nearby with the same range of machines that I wanted to try.

When I arrived, the team set the machine up for me and took the time to show some of the unique features that I wasn't aware of, which was much appreciated. Service and delivery overall was excellent!

Onto the machine itself - it's my first computerised machine (stepping up from my Janome 525S) and is absolutely perfect for someone whose main use for it is dressmaking. I'm not a quilter and the machine name did leave me worried that I perhaps wasn't the target audience for it, but it's not the case.

So far I've made shorts, shirts, boxer shorts, cushions, bags and more - it sews through anything and the IDT is every bit as good as people rave about. The little details like thread tie-off and cutting are so nice to have and it makes the most fantastic buttonholes.

If like me you want the machine to make garments, I'd suggest investing in the following feet which don't come with it - Invisible Zip Foot, Button Foot and Narrow Edge Foot (brilliant for topstitching), as well as some extra bobbins.

I haven't used even half of the features of this machine yet but I have no doubt that it will serve me faithfully for many years. It is a bit of a thread snob and prefers Gutermann to anything else, but that's to be expected.

If you're thinking of investing in this, you won't be disappointed! I was choosing between this and the Janome 6600P and went for this in the end due to the free arm and it being slightly more portable. It also seemed more user-friendly in terms of the menu and operation - but both are fantastic machines.

Thanks again to GUR - I'll be back for an overlocker in due course!

Purrrrfect kit! Arrived promptly and well packaged. I'm sure I will be making more purchases in the future.

You can guarantee that GUR will have the bit you need.
Prompt and efficient service also guarenteed.

I don't normally provide feedback to suppliers but the service was amazing. I ordered just before Christmas and expected delivery to be delayed, not at all ordered in the morning and delivered the next morning. Thank you.

hi, here is a testimonial you can use:

Ordering on line was easy and delivery was remarkably fast! The machine is a gift for my nephew and he was very pleased with it. Outstanding service from GUR!

Here are a couple of things you could address (these are not complaints but offered in the spirit of making a good service better):

1. Your ordering system doesn't take account of the possibility that the person paying for the machine is not the same as the person to whom it should be delivered. I e-mailed you about changing the name on the package but you didn't read the e-mail until after the package had been dispatched. As it turns out the package did arrive safely. It's great that you ship so quickly but you should read your e-mail too!

2. When I clicked on your "testimonial" link it took me to a form where I would have to fill in all my contact details to leave a testimonial. If you want testimonials, make it easy for people to leave them.

Thanks for asking, Rebecca Ward

The delivery was very fast, the products arrived in good conditions.
My previous experiences were also good, and I will purchase more item(s) in the future. I’m very satisfied.
Thank you.

Kind Regards,
Cristina Carvalho
 

This sewing machine lamp is fantastic. It has made my hobby so much more pleasurable as I can actually see what I'm doing without straining my eyes especially in the dim winter months. When my sister saw it she asked me to buy one for her too.So now you have two very happy customers.
Thank you GUR for an easy, safe and prompt service.

Kind Regards
Jayne R Ayres

Superfast delivery and very well packaged. Customer service responsive with some questions I had. Can heartedly recommend.

OMG!!! you wonderful people!!!!!!!!!!!!!!!

My machine has just arrived and it is gorgeous.

The free gift is absolutely brilliant and the fabrics are just beautiful, I can't believe what a superb service you offer.

Thank you so much for making my Christmas ( this is my present off my fabulous partner Simon).

I wish you all a very, merry Christmas and I think you are oustanding.

Rachel xx
 

Very happy indeed with customer care.
Did everything possible to make purchase satisfactory to us.
We would not hesitate to buy again from GUR

I don't normally leave reviews but this was excellent service from start to finish. Also, the price of the embroidery hoops compared to everyone else is brill.

Order on a Friday for delivery on Saturday but received an email to say it was going to be delivered on the Monday which was inconvenient. Received another email on the Saturday morning to say it was being delivered on the Saturday afternoon after all which was great. Just need to get your delivery days a bit more organised, but other than that great. Thanks very much.

GUR Reply: Sorry couriers got days mixed up. Glad to hear we still managed to get the machine out to you on Saturday

Fantastic online service, there was comprehensive information on all sewing machines so I chose exactly what I was looking for and it was delivered to my door next day. Delighted customer, me

The above item has not arrived yet but what I like about your company is that you keep us informed about the availability/or not of the items ordered. You then give the option of money refunded or waiting until the item becomes available. Very good customer service.

Lovely staff and whilst I hadn't intended to spend quite as much money on a machine, the advice I received at GUR led me to buy the Pfaff passport 2 which I absolutely love. This is my first machine but whilst it is very easy to use, it would be equally suited to more experienced users.
Great product, great service and a great price

The machine arrived on the predicted day, the packaging was excellent.  As the machine is a Christmas present I haven't had a really good play with it.  However just to check it was what I wanted I spent a very happy  afternoon experimenting and I am not disappointed.  Very good service and have recommended to my craft group.

Alison C

Love, love, love these crochet hooks. They take you a minute to get used to them then you won't use anything else! Extremely quick delivery and well packaged. Thank you so much.