Sewing machines & product testimonials by consumers
26th January 2023 - Joanne Haines
Ordering my machine online was extremely easy and each machine had all the information I needed making my final decision easier.
My machine was delivered the next day as advised; and is so easy to use.
I'm really impressed with the service and my new machine.
23rd January 2023 - Miss Helen Ashcroft
I purchased the Jaguar 489 Overlocker at end of Nov. Palmer at G.U.R. dealt with my query & the order. Nothing was too much trouble. Palmer is a genuine, knowledgeable gentleman. I ordered it at lunch time and it was swiftly delivered the following morning. This was also the same when I ordered the Jaguar 405 Sewing Machine, previously.
I have no experience of Overlockers at all. After reading up & familiarising myself with the machine, I put knowledge into practice. I initially had a few little teething problems, but I have now altered trousers, my partner thought that was the way I bought them! That is a compliment for first attempt. I love both my Jaguar machines, I wouldn't give them up for anything!
I definitely recommend this Company, they certainly look after the customer from the query to the delivery & afterwards! I would not use anyone else now. ***** (5 Stars)
19th January 2023 - Mrs Kathleen Wilkes
I ordered the overlocker on a Wednesday evening and it was delivered on Friday afternoon.
It is easy to thread and very quiet in use. I am really pleased with my purchase.
16th January 2023 - Mrs Denise Wright-King
Great overlocker was very pleased said I would never buy one but this is such a good little machine I have 2 brother sewing machines and a Pfaff but thought I never needed a overlocked thought they were very difficult to use but unpacked it and whoopee I made a great sweatshirt in one afternoon.It’s such an easy machine to use and very neat stitching everything you need to know on a CD or you tube very happy with my purchase .
15th January 2023 - Mostly Mortimer
If I could leave a higher rating I would. GUR excelled as always. I wouldn't consider myself a ‘regular’ shopper, I tend to save & then purchase a number of items as my project needs evolve, & pick suppliers as appropriate. Every encounter has been for something quite different, but never ever a disappointment in service. Placed this order to take advantage of excellent sale discounts, knowing that dispatch & post may take quite a while given time of year pressures & strikes etc. GUR delivered & then some. Accessories suppliers for my coverstitcher are not very easy to find but GUR had them all. Same with my overlocker. Full complement of feet options - awesome. Ordering very late on NYE & getting my parcel on the 4th - perfection. Accidentally deleted my invoice email, it was resupplied promptly on request - outstanding. Fantastic no-fuss honest customer service, always one of my favourites. Thank you
15th January 2023 - Mrs Samantha Brand
The service was amazing. Easy to order and arrived on the day they said despite the postal strike. I love my overlocker too. 10/10 I will definitely recommend you to my friends and continue ordering my sewing supplies from you.
14th January 2023 - Gillian Scarisbrick
This item came quickly and was well packaged. My partner
fitted it to my Janome embroidery machine very easily. It is a godsend, enabling me to choose my five colours for my designs before I start my projects. There is no hassle in threading the colours as I need them and so much quicker to sew/embroider as they are to hand. This is the best attachment that has been bought for my machines.
Thank you, I love it.
14th January 2023 - Mrs Emma Snowden
I cannot recommend GUR any higher!!! Not only excellent commitment to their customers and products but amazingly friendly and helpful!!!
10th January 2023 - Diane Binns
Sent a message on Boxing day, not expecting a response but within hours a great response. Kept me informed of delivery. Very good value (£90 off) . Would definitely use again and would recommend to others. Brilliant service.
09th January 2023 - Helen Langton
Great service, fast despatch of my order.
I’m thrilled with this machine so far and have made multiple garments on it in stretch fabrics. It’s easy to use and to thread using the self threading mechanism, no more eye strain! There is a GUR video on the threading mechanism and I managed to do it first time. The machine feels sturdy and of good quality and was great value for money in the sale.
The description doesn’t mention that it comes with a hard case which is excellent.
I’m a fairly new sewer making garments for myself and family members. This machine has made things so much easier than my old inherited machine which was a little temperamental.
30th December 2022 - Angela Park
Purchased the frame last minute to complete some Christmas sewing projects. It arrived quickly and in good condition. I’ve ordered from GUR before. Always good service.
28th December 2022 - Mrs Pauline Hume
This was a Christmas present for my daughter. I was concerned it would get delayed in the postal strikes but delivery was very fast and efficient.
28th December 2022 - John Gilbert
Ordered online having been able to find exactly the right foot for my Atelier 9. Dispatched very promptly. Got caught in the Christmas post, but arrived in very good time. Pressed into service on arrival to making pillow case piping for floating headboard. Great price and great service.
27th December 2022 - Lawson Parker-Benn
Great service with fast delivery, the machine arrived and works wonderfully I couldn't be happier with it. I'd definitely recommend GUR.
16th December 2022 - Mrs K L Hudson
It was so nice to be able to order genuine Janome parts, there are so many choices online it was a struggle to get the replacement foot I needed, luckily somebody recommended GUR and I am glad. I would certainly pass on the recommendation.
16th December 2022 - Lynn Taylor
Loving the iron it does everything I wanted and best price online. Order was shipped on time for next day delivery on Friday, but carrier let you down with constant delays so item not received until Monday. Not your fault but very frustrating. Would order from you again.
13th December 2022 - Gillian Rees-Kay
The product is fine, the issue is with delivery times and the vendors not being upfront about any delays. The embroidery hoop took 3 weeks to arrive, I missed a deadline to complete something but would have understood if at the time of ordering GUR had said they were out of stock or there was a delay. When I enquired GUR replied telling me my item would be dispatched that day, however it was another 3 days before it was sent, by second class mail, possibly then getting caught up in the postal strike.
I am disappointed, not with the product but feel that GUR could have been a bit more open about delivery times on the website , and honest in their emails.
12th December 2022 - Mrs Angela Keal
Excellent service. I needed some technical advice prior to purchasing this item. I contacted GUR customer support who were very obliging and helpful but didn't have the answer to my query. They got straight on to Brother and I had my answer by the end of the day. This item was part of the Back Friday sales and I was pleased to get it at a very good price. I ordered that day and it arrived at my address the following day. I could not be more pleased with my experience and would highly recommend this company. Thank you.
10th December 2022 - Ms Natalie Turner
Always prompt and polite replies when contacted. Goods as ordered. Delivery with Royal Mail a problem due to strikes but this is not GUR’s fault. Perhaps consider a different delivery company during strikes?
10th December 2022 - Mrs Alyson Deadman
The staff at GUR are friendly and very helpful. My beautiful new machine arrived within a couple of days (as I ordered at the weekend) it was packaged well instructions simple and easy to understand. I would highly recommend this company the machine is excellent for beginners and more advanced users. Have made all my table linen for Christmas since it’s arrival very happy customer.
09th December 2022 - Anonymous
Price Matched - Helpful tech guide in final selection of sewing machine for the wife. Very prompt delivery and good comms throughout the whole process. Recommended.
09th December 2022 - Brenda Heltonmichel
Great iron, so good if you have hand or wrist problems, as I have. Ordered one day, delivered the next day. Wonderful service, I will definitely order from this company again, can’t fault them.
08th December 2022 - Deborah Wallington
Wanted one for a while
I do a lot of sewing so thought this was the best one to go for
It’s a Christmas presant so havnt used it yet
Looking forward to using it soon
07th December 2022 - Mrs A Toogood
This is the second time I have used GUR and both times I have received my orders quickly and efficiently. I only use certain websites which I feel I can trust, this is certainly one I will use again
06th December 2022 - Mrs Julie Parker
I just love my new machine. From first viewing the site to researching the produce, to ordering and then confirmation of the order was just easy and helpful. Delivery was brilliant and my Janome Atelier 7 arrived safely and is just fabulous. Thank you
22nd November 2022 - kelvin Martin
I ordered this foot in error as I found I had one already! The young man on customer services could not have been more understanding or helpful, he cancelled my order and sent me an immediate refund, that response has given me the confidence to shop with GUR again
16th November 2022 - PAH
I have purchased a few items from GUR, which have always been sent speedily. I have had absolutely no problem. In fact I do look to see if GUR offer that item for sale as I find that their pricing is generally very keen as well as offering a speedy service. I did ring them on one occasion, for advice, which was given freely and helpfully by the person I spoke to. I would recommend GUR as in my experience they do offer good service, and good value, thank you GUR for being so reliable.
14th November 2022 - Christine Picken
I am so glad I found you on the internet. I find it almost impossible to thread the needle on my machine and was devastated when my needle threader broke on my Janome machine. I was surprised how easy it was to find a replacement on your website and as to the cost - great value. Items ordered came very quickly so will certainly contact you if any other parts are needed. Thank you.!
14th November 2022 - susan rogers
I have been looking for a narrow zipper foot for a while didn’t know I could get one for my machine to my surprise you had load what a GREAT selection so excited to use it so versatile thanks gur
10th November 2022 - Mrs Ruth Hughes
I ordered an expensive sewing table from GUR. The delivery time was meant to be 4 weeks. They let me know that the manufacturer was running two weeks late and it would be 6 weeks before my table was delivered. Very unexpectedly I was offered a full refund to my credit card, with payment not being taken until the manufacturer phoned me with a delivery date. Brilliant service ! Would definitely use GUR again.
09th November 2022 - Gillian Baldwin
I’m always assured I can get the necessary replacement parts and accessories for my old but largely trustworthy overlocker. Delivery is speedy too. Thank you GUR.
08th November 2022 - Irene Wall
I really appreciate how quickly you dealt with my enquiry. The customer service is second to none. I would recommend your company to anyone interested in a good deal and good customer service.
07th November 2022 - Miss m k Quinn
Top marks as far as the machine ect. This is the second machine I have bought from this company. A Janome sewing machine last time that is the whole reason I bought the overlocker from them. Very easy to work the Elna and easy to change from Overlock to roll hem and other options. Will be back for more purchases in the future.
06th November 2022 - Sue Lyons
Excellent quality product at a great price.
Sometimes I try and iron too quickly, but this is just me getting used to a new way of ironing.
Easy to use, easy to fill, lovely long cable. Recommended
06th November 2022 - Jacqueline Harvey
I'm very pleased with my sewing machine bag. The bag is made of sturdy material and definitely strong enough to carry my machine. It is roomy and has a pocket at the front to carry all the electrics, could even carry more accessories as well. I love the nice bright colour too. Would highly recommend it.
03rd November 2022 - Lynne B
I love love love this machine! I've been using Janome for some years and was wanting to upgrade for quite a while now. For me having little things like auto thread cutter, locking stitch etc is a game changer and at long last I can now do a decent button hole!!!
The 5060 QDC is very easy to use. It comes with various feet,spool caps etc and very comprehensive instructions. This is my first digital sewing machine and I would recommend it to anyone who is looking to venture out into the digital sewing machine world.
01st November 2022 - Catherine
I am very happy with my purchase from GUR. I received a very quick reply when I emailed the company regarding delivery date and they kindly changed the delivery so that I could receive it when I would be home. My order was really well packaged and arrived safely and in great condition. The overlocker was threaded up and ready to go, which was a bonus as I’ve never used one before. An instructions CD was also included. I am pleased that I chose to purchase my overlocker from this company. Thank you
25th October 2022 - Mrs Eileen Bullock
Very easy to order, confirmation email received. Arrived in about a week. No email received to advise date of delivery but other than that very happy with service. Would rec
25th October 2022 - Geraldine Lynch
I am sorry to say the order didn’t arrive. I think this was unfortunately due to there not being a Customs Code on the packet. I would have needed to pay duty on the items as they were coming from UK. It is a sign of the times we live in and I am so disappointed that delivery was not possible. Having said that, any dealings I had with you were brilliant. speedy,response, great communication. Would 100% recommend your company.
23rd October 2022 - Ms Lorna Carr
Very easy website to use and overlocker arrived very quickly. Good machine and excellent delivery. One happy customer.
20th October 2022 - Mrs Jacqueline Berry
After speaking to your very helpful gentleman on the phone I bought a Jaguar DQS 403 QSE Sewing Machine from you which arrived very quickly and well packed just before going on holiday.
As it's for my birthday which is in a few days I'm waiting to use it so cannot comment on the machine itself but found your company very helpful indeed.
19th October 2022 - Mrs Amanda Ennis
The overlocker is fabulous, the stitch perfect including the rolled edge.
19th October 2022 - gaynor langdon
Excellent service as always from gur. The iron is awesome saves wrist pain due to lifting iron
18th October 2022 - louise
Helpful online chat which gave me the advice I needed to buy the right item. Quick delivery and well packaged. Very happy with the service.
18th October 2022 - Mr Mark Griffiths
Excellent to do business with. Good prices and prompt delivery. Recommended
17th October 2022 - IRA JONES
To be honest I bought the wrong one's. Not what I thought they were. My mistake so I'll keep them and find a use for them . All the same buying experience was good, came on time. Apart from my fault all good thank you.
13th October 2022 - Mrs Debbie Smith
I've bought from GUR before and have always found their selection and service to be excellent. Highly recommended.
12th October 2022 - Frances Whewell
Very pleased with the service, order was soon dispatched and received, now happily sewing again.
06th October 2022 - Lynne Bradford
Great service -next day delivery. I am extremely pleased and would use agin for future purchases
05th October 2022 - Mrs Lianne Spurway
Easy ordering process. Prompt reply to my compatibility questions and when I had to return one item (because I had ordered the wrong item) it was also dealt with promptly. They are a pleasure to deal with.
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